TrackR, Inc.

Hello Mr M***,I am truly sorry that your devices are not working as expected and that you did not receive responses to your inquiries through customer supportWe ran into a backlog of emails due to the busy holiday season and are working hard to get caught upI have processed a full
refund for your order s requested, please allow 3-business days for the transaction to complete and reflect on your accountWe have made updates on our firmware since you received your order and I would like to send you a complimentary device to help compensate for some of the frustration this has causedThe firmware updates address the bluetooth range and battery drainagePlease keep in mind that the devices do, at times take some time to update location when lost because they are not true gps, they are run through low energy bluetoothI have just processed this shipment and you can track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***81Please allow 48-hours for the tracking to updateThank you kindly for your patience and support

Complaint:
I am rejecting this response because:
Regards,
F* ***
I never rejected their offerI was willing to accept immediate shipment at the original price as was indicated in my previous response.Although the ebay credit was used for another ebay purchase, I never received a request that I was more than willing to accept after waiting months for the product.I think your actions and lack there of speak for themselves

Hi there,
If *** would like to return his TrackR devices to our office for a refund, I'm happy to reimburse him for the postage feePlease have him contact me directly at ***@thetrackr.com.
Thank
you,
***
Head of Customer Relations
TrackR

Hi Jon,Apologizes about the delay in getting your order outAt the time of placing the order it is stated the shipment may take to weeks tonship outYou order has been shipped out via USPS tracking number
94***7." class="cuttext">href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***74">94***...⇄ Please allow to days for deliveryRegardsSaad

I apologize about the drop in communicationsWhen you checked out there is a pop up indicating that the shipment times are to weeks out due to the backlog we are in.I have refunded you for your order.RegardsS***

Hi ***Apologizes about your experienceyour order was shipped out via USPS with tracking ID; 94***89, I do not know why it is in a stuck stateYou were also refund yesterday on the same credit card you used as you opened up a dispute.Should the order show please refuse the
shipment and have it sent back.Regards***

Hi C***,Thank you for contacting TrackRI apologize for the delay in receiving your productI have gone ahead and cancelled your order and refunded you the full amountThank you and have a great day! Best,TrackR

Hello S***,
I am truly sorry that your order took so long to shipWe received a large influx of orders over the holiday season that created a shipping backlogI see that your order was delivered yesterday and if you wish to still receive a refund you may mark return to sender
and I can process the refund for youIf this is the route that you would like to go please let me know once the package has been picked up so that I can see the tracking and fulfill your refund requestAgain, my apologies for any frustration this has causedThank you kindly for your patience

Hello ***,
I am very sorry that you have not been provided the information to return your itemsI have looked through your correspondences and see that you have indeed been requesting this informationI have instructed the support rep that you are currently in contact with to
provide the information necessary to return your items so that we may process your refund, she will be back in the office on Monday morning and will handle the request at that timeI truly apologize for any dissatisfaction this may have causedIf you have any further questions please respond back to this email threadThank you kindly

I apologize for any dissatisfaction you may have with your experienceI have issued you a refund in full, as requested

Hello, We apologize for the confusion over the TrackR product use case. Your order has been refunded, you should the credit appear within three business days

Hello B***,I'm sorry that you didn't receive your order as expectedIt was repackaged yesterday and is going out via usps again todayYou should have already received an email from one of our support reps with tracking informationPlease accept my apologies for the mixup and delaysYour
support has been extremely appreciatedHave a great day!

Your order was shipped out and should arrive today Monday Aug 3rdThe USPS tracking id is
94***18Regards***

Hello L***,
I apologize that we were not able to fulfill your requests in a timely mannerOne of our support reps has emailed you with the return informationWould you please provide her with your email address associated with Paypal so that we may issue you a refund? Thank you
very much

Hello B***,I am very sorry that your order did not shipAs requested, I have processed a full refund of for your order to the original payment method via PaypalThe transaction may take up to 3-business days to complete and reflect on your account Thank you kindly for your
patience and support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10714825, and find that this resolution is satisfactory to me
I actually just received them in the mail last nightYou can close the issue as satisfied
Regards,
J** ***

Hello J***,Your order is packaged and will be on it's way to you by tomorrowI apologize for the delays you have had to endureThank you and have a great day

Hi T***,I do apologize about the delay in getting your order outWe are in a huge backlog and that should have been communicated to you more effectivelyIt looks like you have received your today.RegardsS***

Hello J***,I apologize for your unsatisfaction on the delay of your orderYour support of our product has been greatly appreciatedI have gone ahead and refunded you in full for your order, please allow 3-business days for it to reflect on your statementThank you and have a wonderful
day

Hello C***,I apologize for the delay on your orderYou have been refunded in full via PaypalThank you and have a great day!