TrackR, Inc.

Complaint:
I am rejecting this response because:I specifically asked NOT to be contacted via phone for reasons not relevant to discloseI prefer e-mail and only e-mail, as I specified when
opening this complaintI did get a response via the online message system that it takes 6-weeks for the product to be shipped, so either my message was not read or I was lied to when I received an e-mail saying my item was shipped
Regards,
S*** ***

I apologize that you are unsatisfied with your experience and for the product delaysYour transaction has been looked into and on April a full refund in the amount of $was issued to you through Amazon payments, transaction id# 19K***AJROQS5ISThank you

Hello R**,
I apologize for the del**s on your order, it appears that when your order went out for shipment it was never scanned in by uspsYour order has now been repackaged and will ship out againYou should receive an email with your new tracking information shortlyThank you
kindly for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10757250, and find that this resolution is satisfactory to me
I have recieved a refund today from this company
Regards,
*** ***

Hello ***,
I am truly sorry for the way your request was handled and for the delay in receiving your order, it took us a couple weeks to get caught up on the large influx of holiday ordersI have attempted to locate your customer support request in our system and I am not able
to find it under either of the email addresses provided in both your order and complaintWill you please provide me with the email address used to send in your customer support request so that we may use this as an opportunity to improve our customer support? Additionally, I have processed a refund in full as requestedPlease keep the device that was delivered to you as compliments for the delays and frustration you have enduredThank you kindly

I apologize for the delays on your orderYou have been issued a refund in full, please allow 3-business days for the transaction to complete and reflect on your accountTHank you kindly

I apologize for the delays on your orderI have forwarded it to operations for shipment no later than tomorrowPlease allow 24-hours for usps updating before attempting to track your items
at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***Thank you very much for your patience and support, it is greatly appreciated

Hi ***,
I have just cancelled your order and refunded you the full amountThank you for your patience, and if you have any further questions, please feel free to contact usThank you

Hello E**,I am truly sorry that you have yet to receive your order. We have experienced an overwhelming amount of orders for the holiday season and this has caused a backlog with our engraversI see that your order was refunded in full via Paypal yesterdayAgain, I apologize for any
frustration this may have caused.Best Regards,C***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 10743958, and find that this resolution is satisfactory to me The business promises that the device will ship in September If this last promise is not met, then a refund will again be requested
Regards,
M*** ***

We have already discussed this matter last weekAs explained we a Bluetooth technologyPlease contact me back if you have any further questions ***@thetrackR.comRegards***

Ordered product in NovemberCannot get customer serviceOn line status has been "processing order for over a month

Hi ***,Thank you for contacting TrackRWe have just received a new shipment of product, and I have shipped out your order todayThe USPS tracking number for the order is
"box-sizing: border-box line-height: 16.7999992370605px; white-space: nowrap; background: rgb(221, 238, 247);">94***Thank you and have a great day!
Best,
TrackR

Hi,
It looks like your order has been refundedPlease check your records to see if this is reflectedThank you!
-The TrackR

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10680330, and find that this resolution is satisfactory to me
Regards,
M*** ***

It was nice speaking with you today, and I am glad we could be of helpThe TrackR bravo devices will be shipped out today, and the USPS tracking number for the order is
12px background-"> 94***Thank you and have a great day!
-TrackR-

Hi ***,I apologize for the delay, but we have just received our new shipment, and have processed your orderThe USPS tracking number for the order is line-height: 16.7999992370605px; white-space: nowrap; background: rgb(221, 238, 247);">94***Thank you and have a great day!
-TrackR-

Hello R***,I am very sorry that your refund was not processed soonerI have looked into your order and I see that your order was refunded in full for $on Augthrough your original form of paymentPlease accept our apologies for the delays, they are not intentionalWe have been working
hard to build our team size so we can get caught up to customer requests and implement phone support

MY apologizes about the delay in getting your order outYuo order was shipped out on Aug via USPS tracking id:
94***23RegardsS***

Steps taken to resolve:On 06/12/a TrackR Support Rep informed Lam Trinh that they had been refunded as requested