TrackR, Inc.

Hello Mr B***,
I am truly sorry that you are not pleased with your devices and for any frustration this
has causedI would be happy to honor your requestWill you please provide me with the email address used to place your order? I have located an order in our system with the same name, but different email address and I want to be sure that your refund is applied to the correct personI will gladly take care of this right awayAgain, my apologies and I thank you very much for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11014831, and find that this resolution is satisfactory to meA credit in the full amount was made to the credit card I used for purchase on January 3, Thank you,
Regards,
R** ***

Ordered a bedroom house package over $and never got my itemTook my money and ran

Hello J***,
Your order is packaged and will be on it's way to you by tomorrowI apologize for the delays you have had to endureThank you and have a great day

This company is quick to charge your credit card but then you'll never receive your order nor will they respond to your inquiries regarding status, refund, etc
Do not get involved with this company, no matter how interesting their products sound

Thank for reaching outIt looks like Rhiannon is already working with you. She will get you a resolution.Regards***

Hello B***
I apologize for the misinformation that you received, we should have only offered to add non-engraved orders to the vip listI have processed a full refund as you requested, please allow 3-business days for the transaction to complete and reflect on your
statementThank you kindly

My experience after purchasing devices, has been horrific I made
that purchase after seeing that Trackr had a return policy, but, when
I attempted to return the devices under warranty, Trackr simply
stopped communicating so that there was no way to return with an RMA
which the warranty policy on the website made clear was required
Despite a number of trials and tests, the devices are essentially non
functional, and, yes, I am a techie
The actual range on the Trackr devices is about feet, very different than
the feet claimed by Trackr and the FAQ steps posted on their site
to address problems do not workin fact they make things worse as
taking the steps required in the FAQ removes the ability to use device
settings and even removes the ability to delete devices
Trackr has shut down it's telephone support line and their responses
to email submissions are both long delayed and Draconian
Yesterday, I received a response to an email I sent MONTHS AGO
Their email simply stated that my problem had been resolved and
addressed NONE of the points that I made in the original email
I thought their Play Store review of was bad, but when I looked I see
that the iTunes review is even worse The number of Play Store
star "hated it" reviews are almost double the (obviously padded)
star ratings
A Trackr app update arrived today that made promises and claimed
improvements, but after running it, it is clear that nothing significant in the app
itself has been changed or improved
I hope that this information is of value to you I have created a
Trackr peer support group to help others with the same frustrations
([email protected]) but don't have any way to get it started
Thanks again for your earpass it on If you want additional
information, please do not hesitate to ask or call

I do apologize about the delay in getting your order outYour shipment was sent out July using USPS tracking ID; 94***76.Regards***

Hello ***,
I am sorry to hear that the devices don't function the way you expectedI have asked one of our senior support reps to respond to your previous email and provide you with the return information that you are requestingPlease accept my sincere apologies for any frustration your
experience with our company has caused

Hello R***,
I am very sorry that your refund was not processed soonerI have looked into your order and I see that your order was refunded in full for $on Augthrough your original form of paymentPlease accept our apologies for the delays, they are not intentional
We have been working hard to build our team size so we can get caught up to customer requests and implement phone support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to
me
Regards,
P*** ***

I am sorry about this, your order is already shipped outPlease send the package back and as soon as I get it I will issue you a refund.RegardsS***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 10596879, and find that this resolution is satisfactory to me
Regards,
*** ***

I apologize about the delay in getting your order outYou have been refunded however it seems like your order was shipped out tooPlease refuse shipment and return the order when you get it.Regards

Hello V***,
I am very sorry for the delayed in your order shippingI see that you were issued a full refund via our customer support team last weekThank you kindly for your patience

In response to complaint on 6/5/- ID of the customer was refunded for his order I have attached the customer service exchange Best, K*** *** ***VP Customer Success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11094006, and find that this resolution is satisfactory to me.
Thank you very, very much for you assistanceMy own messages received no acknowledgement whatsoever, but your intervention sparked a reply within hours
Well done, Revdex.com!Best regards,
D*** ***

Hello ***,I'm very sorry to hear that you are having issues with your devicesI see that you had submitted your initial email to our support team on 6/and that a customer support representative responded to your request within hoursHe is currently waiting to hear back from you and would be
more than happy to assist you in any way possibleI kindly ask that you respond to his email so that we can resolve any issues that you are experiencingThank you

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 10833856, and find that this resolution is satisfactory to me
Regards,
R*** ***