TrackR, Inc.

Hello,
I apologize for the delay on your orderI see that you have already been issued a refund on 8/Thank you kindly

Hello W***,I am very sorry for all of the delays regarding your orderI see that your order has been shipped and delivered on Jan 7. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***71I would be happy to send you complimentary accessories for your devices if you
care to keep your orderLikewise, if you still wish to receive a refund and return the devices please let me know, I will gladly accommodate either wayThank you very much for your patience

Hello M***,I am very sorry that your order was not received and for the delay in response from customer support, we are working hard to get caught up on the influx of requests from the holiday seasonI see that a full refund has been processed by L*** and should reflect on your account
within the next couple of business daysThank you kindly for your patience and support

Hi ***,
Thank you for contacting TrackRI have just cancelled your order and refunded you the full amountI thank you for your patience and understandingHave a great day!
Best,
TrackR

Not ready for prime time...placed order and heard nothing for a week....called them and they said they had lost my addressdays later got three devices that didn't work....got return authorization, printed it, shipped devices back for exchange.....USPS confirms receipt by trackr twelve days ago...have heard or received nothing since then and no response to a number requests for info....questionable business..be careful before spending money as don't know if this will ever resolve

Hi ***Apologizes about your experienceyour order was shipped out via USPS with tracking ID; 94***89, I do not know why it is in a stuck stateYou were also refund yesterday on the same credit card you used as you opened up a
dispute.Should the order show please refuse the shipment and have it sent back.Regards***

Hello L***,
I apologize for the delays on your orderIt appears that it was temporarily held up in our shipping department due to the fact that the color you ordered was backorderedWe have since received your desired color choice and your package will be picked up by USPS on
MondayOnce USPS has scanned your order in you may track it at:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***Thank you so much for you patience and support!

Customer service is terribleThey would not answer my emails even after I sent them back for a refundThankfully I ordered with Amazon payments and Amazon stepped up and got my refund

Hi M***,Thank you for your patienceI have just refunded you the full amount directly through PayPalI apologize for the delayThank you and have a great day! Best,TrackR

Complaint:
I am rejecting this response because:
MY
ACCOUNT WAS NOT REFUNDED!
Regards,
J*** ***

Dear MrP***, I apologize for the delay in processing your refundOur process for returns due to quality defects is to have the customer return the damaged TrackR's to us for inspectionI see however that you were not sent a request to do so which was the hold up for the
refund. The refund has now been processed, and you can expect to see your credit card refunded within 3-business days depending on your bank. Should you not see the refund posted within this time period, please contact us for additional assistance at ###-###-####. Thank-you for being a TrackR customer, and again I apologize for the confusion on your request. Best, K*** ***VP Customer Success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
10797731, and find that this resolution is satisfactory to me
Regards,
C*** ***

Hello C***,
I'm very sorry for any frustration you may have with your experienceI have looked through your tickets with customer support and see that your refund for returned items was processed yesterday and should reflect on your account within 2-business days
Additionally, I see that the agent you were corresponding with initially had requested some information regarding the issues you were experiencing to try to determine whether your return would fall within our coverage for manufacturer defect to send you an RMA, however she checked with a supervisor and ended up sending it regardless prior to being aware that you had actually initiated a complaintI apologize that you were not pleased with your devicesThank you kindly

Hello ***, I am truly sorry that you are not satisfied with your orderI have processed a full refund, please allow 3-business days for the transaction to complete and reflect on your accountThank you kindly

Hi ***,It was nice speaking with you today on the phoneI have gone into your order and input the engraving and color options for you, and your order will be turned in to the manufacturer to be producedI apologize for the delay, but thank you for your patienceIf you have any
further questions, please feel free to give me a call backThank you and have a great day!
-TrackR-

Hello B***,I apologize that your order was never delivered, our records indicate that it was shipped May Since you did not receive it I am going to send out a new shipment today, I have included tracking on this shipmentYou will receive an email from us shortly with your tracking information
Thank you very much for your patienceAgain, I apologize for the delayHave a wonderful day

Hi M***,Thank you for reaching outCan you please email me at [email protected] I am happy to help with the refund of this orderThank you!

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID 10670680, and find that this resolution is satisfactory to meIt's sad that I had to get the Revdex.com involved for them to speak up and give me my refund, but I am very, very thankful for your help
Regards,
A*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10715107, and find that this resolution is satisfactory to me
Regards,
J*** ***

Hello M***,
I am very sorry for the delay in receiving your orderI see that it was delivered yesterday via USPS with tracking
rgb(255, 255, 255);">94***Thank you kindly for your patience