TrackR, Inc.

I apologize for the delays, I see that your order has been deliveredThank you so much for your support of TrackR!

Hi there,
Thank you for reaching out to usI have gone ahead and cancelled your order and refunded you the full amountI thank you for your understandingHave a great day!
-TrackR-

I apologize for the delay in receiving your orderWe can have your order shipped out to you immediately for the original price you paidTo do so, we will submit a Paypal request for payment of the original purchase price to youOnce you accept the request for payment, we will have the order
shipped out to you and will provide you a USPS tracking number for the package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10748772, and find that this resolution is satisfactory to me
I got an email saying they were shipping my order today - thanks for your help!
Regards,
L*** ***

Apologizes about USPS losing your shipment, you were provided the tracking numberi would like to reship your order out, but as you have disputed your charge and it has been refunded, you effectively have cancelled tour orderAlso at the time of check we do provide a warning that shipment
are to8weeks out, this pops up before you place the order.RegardsS***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10833856, and find that this resolution is satisfactory to me
Regards,
R*** ***

Hello N***I apologize for the delays that you have experienced with our support staff and for any dissatisfaction you may have with your devicesWe are working hard to increase our team size and get caught up from a recent influx of orders and customer requestsI have asked one of our support
staff to reach out to you directly today and help resolve any issues you may be experiencingPlease keep an eye out for his email today and we'll help in any way we canThank you kindly for your patience and support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11623186, and find that this resolution is satisfactory to me
Regards,
K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11670616, and find that this resolution is satisfactory to me
Regards,
D*** ***

This company has terrible customer service! I ordered several trackers and received an automated email saying that they had been shipped and gave me a tracking number I waited and waited...no shipment So I called the postal service to ask about my shipping track number The woman told me that it was not a tracking number after all and that TrackR had not shipped the item even though a tracking number had been sent to meI emailed TrackR two separate times...no response! Finally, an automated email was sent saying that it had been shipped...again I waited over weeks to get it after they said it was sent and no one ever really responded to my concerns
Also, I paid extra to have my dog's name engraved on one and bought the rubber sleeve for it It fell out of the casing and was lost within days of putting it on him
I live in the country and the tracking device NEVER ONE time found my dog! It just kept searching
Do not purchase these trackers!! Read the reviewsThere are plenty of other devices and companies to choose from

On August 26th, I made a purchase order for $(Buy / Get Free) $add Engraving: $shipped in approximately two weeks / September 13th, Ask has my order been shipped yet ? Answer, due to popular demand it will be shipped in two week, September 27, This is jay I apologize, your order is at the engravers, they will ship it to you Here it is October 3rd, and still no order Sent them another letter today asking where is my order, and what are you going to do to help your customer out, make them happy? Waiting on their response

Thank-you for sharing your concern. I'm sorry that you've had difficulties in getting your TrackR's to workThere are often circumstances such as interference or phone model that can cause incompatibilityGive the circumstances with your product not working as expected we've gone ahead and
issued a refund for your purchase priceYou should see the refund within 2-business days. Best, TrackR Customer Success Team

Hello K***,
I apologize for the error on your order and the delayed response from customer support, we are working hard to get caught up on the influx of requests we have recently receivedI see that Jessica was able to get you the correct colors that you were requestingThank
you kindly for your patience and support

Hi there,
Thank you for reaching out to TrackRI have gone ahead and cancelled your order and refunded you the full amountThank you for your patience, and have a nice day.
Best,
TrackR

Hello C***,I am sorry to hear that your devices are not working as expectedSometimes the devices will require resetting the battery by opening the battery compartment on the side of the deviceIf you are unsatisfied with the product you may take advantage of our return policy as stated on
our website https://thetrackr.com/warranty.Additionally, I am only able to locate one order in our system under this email address for devicesPlease provide any additional information with your returned items that may help to locate your other order (ie: order number, full name and email address used)Thank you kindly

Complaint:
I am rejecting this response because:Unfortunately, after many online inquiries with TrackR directly and the lack of informative or timely responses from TrackR, that I was left with no other choice than to file a notification with the Revdex.comAdditionally, I have initiated a refund in the amount of $from my banking institution - the amount charged and payment paid in full by behalf on 03/21/The claim by you to get my order out right away is a statement I have been handed during previous exchanges with TrackR which I can no longer take seriouslyUnfortunately, I am no longer interested in receiving your product and wish that more timely and informative responses had been given earlier onIn the meantime, I plan to continue to seek a full refund
Regards,
*** ***

Hello A***,
I apologize for the backorder of your device and for your dissatisfactionI have issued you a refund in full, please allow 3-business days for it to reflect on your statementThank you

Complaint:
I am rejecting this response because:
When I placed the order for pieces of associated devices with
accessories, I expected to receive pieces of devices no more or lessI would not accept your offer to get one device or four devices
pieces of TrackR Bravo is my ordered quantityperiod
Regards,
R*** ***

Hello T***,I am very sorry that the tracking did not work on your orderI see that a refund was issued in full on Dec Thank you kindly for your patience, I am truly sorry it didn't work out

Hello M***,
I'm very sorry for the delays on your orderIt appears that your initial shipment was not scanned in by USPSI have processed your order for re-shipment and it will ship out by the end of this weekPlease allow 24-hours for the shipping info to update in USPS
system before attempting to track your package, your tracking number is 94***Again, my sincere apologiesThank you kindly for your support and patienceBest Regards,
C***