TrackR, Inc.

I apologize for the delay on your orderI have sent you an email directly to the address provided in your complaintPlease respond and I will do my best to help resolve any issues you are havingThank youTrackR Support

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10598953, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because:
I really wanted the product to work and the company did not even try to helpNor did they give any contact info - just stated to go to there web site and go to faq
Regards,
D** ***

Hello B***,
I am very sorry that your order did not shipAs requested, I have processed a full refund of for your order to the original payment method via PaypalThe transaction may take up to 3-business days to complete and reflect on your account Thank you
kindly for your patience and support

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10638803, and find that this resolution is satisfactory to meHowever there are tons of other customers who are still being taken for a rideAny help from your end would be great
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10743958, and find that this resolution is satisfactory to me The business promises that the device will ship in September If this last promise is not met, then a refund will again be requested
Regards,
M*** ***

Complaint:
I am rejecting this response because:This has been going on for far to long....I trusted this company to stand behind there product and they did not.Of course if they had included a PHONE NUMBER to talk to them I would not be using this approachThe product does not work as ADVERTISED and I sent my money to them .It took a better part of days to have it delivered to me only to find after downloading their APP in my IPhone and IPad and following the instructions.It did not Work !After several email's to this company I finally received instructions on how to send the product back for a full refund, I sent it back with registered letter which they received on Around June 22,2015.I have not heard anything from them concerning my refund as of this date July 29,2015.This company should be stopped from all the false advertising and fix this problem or just quit. I had to go through the Revdex.com of Santa Barbara because I had no other recourse
Regards,
R*** ***

Hi Thomas,Apologizes about the delay we are in a back logYou order will ship out tomorrow via USPS first class using tracking id:
94***99Regards***" class="cuttext">href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***99">94***...⇄

I have reviewed the response made by the business in reference to complaint ID 11618441, and find that this resolution is satisfactory to meThank youI apologize I had not responded beforeI didn't see a way to respond from the websiteI appreciate the help you provided and the matter has in fact been resolved thanks to the help of the Revdex.com
Regards,
M*** ***

I sincerely apologize for the inconvenience of not getting the TrackR device delivered to you on timeThe success of the device has lead to a backlog of shipmentWe do not dispute our customers, however if you would still like to get the product I would be happy to personally handle this and
get your order out to you right awayPlease email me at ***@thetrackr.com and I will do my best to help resolve any issues you may have

Hi Revdex.com,
We have refunded Dana Kaiser for the full amountThis should reflect on her credit card within the next few business daysLet me know if need additional action is requiredBest,
*** ***
Head of
Operations
TrackR

Hello J***,I am truly sorry that your order did not shipI have packaged your devices to be sent out priority mailPlease allow a minimum of hours before attempting to track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***Thank you very
much for your patience

Hello M***,I am very sorry that the shipment of your order was so delayedI'm glad to see that your device was delivered on Jan https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***80I have just processed a shipment of complimentary accessories to help compensate for
the delay on your engraved orderPlease allow 48-hours for USPS to scan in an update progress before attempting to track at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***31Thank you very much for your patience, it is greatly appreciated

My apologizes about the delay in getting your order out due to the backlogyou have been refunded.RegardsS***

I apologize for the experience that you had with TrackRI'm glad that we were able to come to a favorable resolutionThank you for working with me and thanks for your support of TrackR

Complaint:
I am rejecting this response because:
I would be happy to accept the vendors offer but they did not contact me like they said they would yesterdayRegards,
*** Ca***

Complaint:
I am rejecting this response because: Since I sent the complaints through TrackRs own "contact Me", I have no record of the complaints Had I sent them from my own email I would've been able to retrieve the dates, etc I have already spent far too much time, energy and money on these defective trackrs I would like a full refund
Regards,
S*** ***

Hello D***,I apologize for the delays in responding to your requests, we have had a recent boost in sales that have generated delays in shipping and customer support responsesWe are working diligently to get caught up and appreciate your patienceAdditionally, I am very sorry that your are not
satisfied with your devicesWe offer a day guarantee and you may return your items to ** WCarrillo St, Santa Barbara, CA Please include a detailed reason for your return in the envelope along with your orders so that we may process your refund right awayPlease let me know if you have any questions regarding this by responding back to this email threadI will be closing your request that was sent into customer support since I am handling it through hereThank you kindly

Complaint:
I am rejecting this response because:
To resolve that complaint, the company promised to send me a replacement for the defective product (that in itself was supposed to replace the defective products THAT I HAVE BEEN TRYING TO GET REPLACED FOR NEARLY A YEAR FROM THESE SCAM-ARTISTSThe company has AGAIN not done soThe company is AGAIN not responding to emails or phone callsGive me a working product within business days or give me a full and complete refundEvery day that I don't get any response, I post another negative review online or social media
Regards,
N*** ***

Hello M***,I'm very sorry to hear that your dog was able to reach the device on it's collarI see that a customer support agent refunded you in full on January Additionally I have forwarded your concerns and recommendations on to the proper departmentI'm very sorry it did not work out