TrackR, Inc.

Complaint:
I am rejecting this response because:
Unfortunately, after many online inquiries with TrackR directly and the lack of informative or timely responses from TrackR, that I was left with no other choice than to file a notification with the Revdex.comAdditionally, I have initiated a refund in the amount of $from my banking institution - the amount charged and payment paid in full by behalf on 03/21/The claim by you to get my order out right away is a statement I have been handed during previous exchanges with TrackR which I can no longer take seriouslyUnfortunately, I am no longer interested in receiving your product and wish that more timely and informative responses had been given earlier onIn the meantime, I plan to continue to seek a full refund
Regards,
*** ***

I will not be recommending this business to anyone I sent an email on Sep requesting instructions on how to return my items as I live in the country and it won't work well out here I got an immediate response with an open ticket number stating that will get back with me shortly I'm still waiting I did a follow up email - nothing I called them today and they said they are soooo busy and to leave an email and they will get back with you in 24-hrs - yeah right! Hey I got lucky and got on their chat after waiting to mins I finally got to chat with someone Got my problem answered, but will still not recommend them to anyone

Hi there,
Thank you for reaching out to TrackRIf you would like to cancel your order and receive a refund, I will be glad to help with thisPlease email me directly at [email protected] with your PayPal email address, and I will be glad to send you the refundThank you

Hello Mr P***,I apologize for your dissatisfactionI have issued you a refund in full, please allow at least 3-business days for it to reflect on your statement

Hi Barb,I apologize for the delay in receiving your productPer the website, the orders placed are for pre-order status only, and will be shipped in the order they were placedI have gone ahead and cancelled your order and refunded you the full amountI thank you for your understanding
Please keep an eye out for your refund, as returned funds can take a few days to be processed back into your bank. Have a great day.
-TrackR-

Hello E**,
I am truly sorry that you have yet to receive your order. We have experienced an overwhelming amount of orders for the holiday season and this has caused a backlog with our engravers
I see that your order was refunded in full via Paypal yesterdayAgain, I apologize for any frustration this may have causedBest Regards,
C***

Hello A***,
I am so sorry that your order has not shipped, I have looked it up in our system and it's not clear why that happenedI would be happy to either personally package your devices and ship immediately or provide a full refund as requestedIf you opt to get a refund
please provide your email address associated with Paypal and I will process it for youThank you so much for your patience and support

Deepest apologizes about the delay in getting your order outWe are starting to ship the engraved units out next week and will continue for the next weeksWe sent out a email to customers to alert them that their order will be shipped out soon.RegardsS***

Hello J***,
I apologize for the wait on your orderI see that a refund was issued in full on Friday by one of our support repsThank you kindly for considering TrackR

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID 10788969, and find that this resolution is satisfactory to me
Regards,
F* ***

Hi,Thank you for your patienceWe have just received our newest shipment of devices and are continuing shipping from hereYour order has been shipped and the USPS tracking number for the order is
href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***14" "box-sizing: border-box line-height: 16.7999992370605px; white-space: nowrap; background: rgb(221, 238, 247);">94***Thank you and have a great day

No delivery for over weeksDHL tracking show nothing usefulAnswer from a customer service tried to tell you everything is OK, but it is not true

Hello Mr K***,
Please accept my apologies for the delay in your order shipping and responses to your inquiries, we are working hard to get caught up in both of these areasI have processed a refund in full as requested, please allow 3-business days for the transaction to
appear on your account or statementAgain, I am very sorry that we did not take care of your request properlyThank you very much for your patience

Hi P***,Analogizes about you not getting your full orderYou have been contacted via the ticket you created, and the missing items have been shipped out to you.RegardsS***

Hello *** I apologize for any frustration or dissatisfaction you have had with your experienceI have looked into your previous tickets and transactions and I see that you have already been refunded in fullThere should be two separate transactions, one from your partial return and another
for the remainder earlier this weekIf the most recent refund amount of $has not reflected on your statement yet, please allow additional time as it may take 3-business days to do soThank you kindly for giving TrackR a try

Hello N***,I'm truly sorry for the delay on your orderIt appears that your items were shipped out via USPS on Dec and is currently in AustraliaI would be happy to refund your order if you wish, simply refuse the package so that it may be rerouted back to our headquarters and once received,
one of our agents will process the refundAgain, I'm very sorry for the long waitThank you kindly

Thank you for your patience, and I apologize for the miscommunicationI have gone ahead and cancelled your order and refunded you the full amountThank you and have a great day!
"">-TrackR-

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I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI see that you have already been refunded in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementOur customer relations manager C*** will be contacting you directly via emailThank you kindly for your patience and support

DrM***,On July20th you issued a chargeback
with Amazon, Amazon has complete the chargebackThis effectively canceled your order and hence we cannot ship you any devices.Apologizes about the delay in getting your order out, we did propose a solution but because of the chargeback we cannot continueRegards***

Hi there,
The customer Reid has been refundedThank you.
Best,
TrackR