TrackR, Inc.

I have corresponded with Rebbeca and apologized about the delay in shipment. Her order will be shipped out on 8/4/15

I apologize for the delay on your order. I have processed a refund in full as requested, please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you

Hello W[redacted],
I'm very sorry that your order has not shipped, it should have already gone out to you. I would be happy to either personally package your order for shipment immediately and supply tracking information or provide your requested refund. If you opt to have a refund...

please provide me with your email address associated with Paypal and I will accommodate you. Again, I'm truly sorry for the delay.

Hello S[redacted],
I truly apologize for the experience you have had. Our records indicate that the package was delivered on Sept 15 to the New York address that you provided during checkout. After looking into your correspondences with customer support I see that an offer was made last...

week to reship the package and we have not received a response. Please respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same day. If this is acceptable to you, please verify the shipping address. I look forward to hearing back from you.

Hi there,Thank you for reaching out to TrackR. I am very sorry that your experience has been slow, and that you are not happy with your TrackR devices. If you would like you can send them back to us for a full refund. 
The purchaser may return product(s) purchased from...

TrackR’s Online Store within 180 days of receiving the product(s). Only products that have been purchased directly from TrackR, either through www.TheTrackR.com or through a TrackR Indiegogo campaign, can be returned to TrackR at the address shown below. TrackR products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To return an item to TrackR, please ensure that the product(s) is carefully packaged and well protected. Please include a reason for the return and relevant order information, including the email address associated with the order and a transaction ID number. Including brief details about the phone you are using will also be helpful for documentation Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable.  
PHONE HALO
ATTN: RETURNS
Once TrackR has received and processed your return and refund, a Support Rep will send an email notification to you. Again, we're sorry to hear that it will not work out and hope to help find your lost items in the future. We appreciate your cooperation! 
 
Thank you!

Hello D[redacted],
I am very sorry for the delays regarding your order and customer support responses. We incurred an unexpected backlog of orders during the busy holiday season which caused us to also get...

behind on responses. We are working hard to get caught up and appreciate your patience immensely. I see that one of customer support agents was able to process your refund yesterday and that the transaction is completing through our credit card processor. Thank you again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11788697, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

I had a very good experience dealing with customer service at this business. I had some questions before I ordered their key fobs and they were able to get back to me with efficient and precise answers, which I appreciated. The product itself works as expected and has helped me locate my purse numerous times.

Hi [redacted],
Thank you for this information. I have gone ahead and cancelled your order and refunded you the full amount. I thank you for your patience, and hope you have a wonderful day! 
Best,
TrackR

Hello Mr [redacted]
I am truly sorry for the experience that you have had. I see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it today. You may track your order...

at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]56<...⇄ /> If you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for you. https://thetrackr.com/warranty
Thank you very much for your patience and understanding this busy time as we work to get caught up on customer responses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to me.
12.8000001907349px; font-family: arial, sans-serif;">Within an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my money. Thank you so much with your help in this matter.
Regards,
J[redacted]

Complaint: 10838266
I am rejecting this response because:
Regards,
F[redacted]
I never rejected their offer. I was willing to accept immediate shipment at the original price as was indicated in my previous response.
Although the ebay credit was used for another ebay purchase, I never received a request that I was more than willing to accept after waiting 10 months for the product.
I think your actions and lack there of speak for themselves.

I have ordered from the company 4 times (each time 10 pcs. of Bravo TrackR), but fortunatelly through PayPal! Upon their automatic telephone costumer service information, since the extended demand of Trackr Bravo there is no customer service by phone? (Probably their assistant should join to the factory's poeple?) Their e-mail contact support only few times answering. If You have any bothersome quess, they not answering. I have opened a Paypal dispute against TrackR because they did not send me my ordered Bravo's. Thanks to Paypal, I got my money back from this wierd company. Unless Paypal I was lost my money. TrackR lied to me a lot of times by e-mail. They told me, they are sending my product immediatelly, but they didnt! They gave you a tracking number for DHL, but if you call DHL they will tell you, that your products are still at TrackR, they did not gave it to DHL. My oppinion is that only a cheater company acting like Trackr does! Not recommended! BEWARE OF THEM!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772488, and find that this resolution is satisfactory to me.
arial, sans-serif;">I am copying Revdex.com here to report that my claim was attended thanks to them. Many thanks! I am very grateful about your very diligent intervention. You can close case #10772488
Regards,
J[redacted]

Hello L[redacted],
I am very sorry for the delayed shipment/delivery of your order and any embarassment that it caused. Because you are now back in your home state I have processed your order for reshipment to the MD address provided. Additionally, I have included a complimentary...

device and accessories to help compensate for the problems this has caused. You may also keep the initial order that was sent to the NC address, I hope this helps to make up for the problems. Your current order will be picked up by USPS no later than tomorrow and once it has been scanned in and updated in their system you may track it at:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]35
Please allow at least 48 hours before attempting to track your package so that accurate tracking is reflected. Thank you kindly for your patience and support.

Hello B[redacted],
I am very sorry that your order did not arrive in time for Christmas. I see that your package was delivered last week and that you are currently in correspondence with one of our support agents. Please keep an eye out for the emails that she sent you that include...

an offer for compensation. Again, my apologies for the delay. We have been working diligently to get caught up on customer requests and shipments after the very busy holiday. Thank you kindly for your patience and support.

Hello M[redacted],
I am very sorry that the shipment of your order was so delayed. I'm glad to see that your device was delivered on Jan 14 https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]80
I have just processed a shipment of complimentary...

accessories to help compensate for the delay on your engraved order. Please allow 48-72 hours for USPS to scan in an update progress before attempting to track at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]31<...⇄ /> Thank you very much for your patience, it is greatly appreciated.

Apologizes about the delay in getting your order out,we were  backlogged. However you shipment was sent out and is due to fro delivery today Aug 13th via USPS.

data-referer-safe="1" rel="noreferrer" target="_blank">https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9...⇄

Hello D[redacted],
I apologize for the delay in both receiving your order and that you did not hear back from customer support yet. I have looked into your order and have processed it for shipment by tomorrow. Once USPS has scanned your package in and it has updated in their system you...

may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]59....⇄ you kindly for your patience and support.

Hi,The customer's order has been processed and shipped. The USPS tracking number is 
font-size: 12px; font-weight: normal; line-height: 16.7999992370605px; white-space: nowrap; background: rgb(221, 238, 247);">94[redacted]80. Thank you.