TrackR, Inc.

Hello,
We apologize for the delay in receiving your order. A customer service representative will be happy to look into your order for you. Please contact [redacted] at [redacted]@thetrackr.com and she will answer any questions and...

resolve this issue immediately.
Best,
[redacted]

[
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to me. However, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the company. I can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receive. How about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11017812, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

\
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10754789, and find that this resolution is satisfactory to me.
Thank you for providing my refund as requested. 
Regards,
[redacted]

I have reached out to Jose and resolved his issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642234, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

I apologize that you are unsatisfied with your experience and for the product delays. Your transaction has been looked...

into and on April 29 a full refund in the amount of $34.00 was issued to you through Amazon payments, transaction id# 19K[redacted]AJROQS5IS. Thank you

I sent you a email about this issue.RegardsS[redacted]

Hello B[redacted],
I'm sorry that you didn't receive your order as expected. It was repackaged yesterday and is going out via usps again today. You should have already received an email from one of our support reps with tracking information. Please accept my apologies for the mixup and...

delays. Your support has been extremely appreciated. Have a great day!

Hi [redacted],
Your order has been fully refunded. Thank you and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to me.
Within an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my money. Thank you so much with your help in this matter.
Regards,
J[redacted]

Hello E[redacted],
I'm truly sorry for the delay of your order and that you did not receive a response from our customer support team. We have experienced an overwhelming amount of orders for the holiday season and this has caused shipping delays which in turn has also drastically...

increased the amount of emails we are receiving. As a small start-up company we are striving to improve the customer experience in both of these instances and want to do our best to make our customers happy. 
I do see that your order has been processed and shipped. You may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]95<...⇄ /> Thank you so much for your patience and support, they are greatly appreciated. Happy Holidays!

Hello W[redacted],
I am very sorry for all of the delays regarding your order. I see that your order has been shipped and delivered on Jan 7. 
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]71
I would be happy to send you...

complimentary accessories for your devices if you care to keep your order. Likewise, if you still wish to receive a refund and return the devices please let me know, I will gladly accommodate either way. Thank you very much for your patience.

Hello N[redacted]
I apologize for the delays that you have experienced with our support staff and for any dissatisfaction you may have with your devices. We are working hard to increase our team size and get caught up from a recent influx of orders and customer requests. I have...

asked one of our support staff to reach out to you directly today and help resolve any issues you may be experiencing. Please keep an eye out for his email today and we'll help in any way we can. Thank you kindly for your patience and support.

Hello Mr. J[redacted]
I apologize, the settlement that you requested was for refund which is why I directed you to our return policy. We would be happy to offer assistance with your devices if you would prefer. I have forwarded your contact information to one of our Customer Support Reps and he will contact you to help resolve any issues you may be having. Thank you kindly.

Complaint: 11682009
I am rejecting this response because:
After a long, drawn out return process for a defective product (it took approximately 6 months), I have still not received a full refund for the Trackrs I returned. I have returned 4 Trackrs to the company totaling $120 (each device costs $30). The refund the company provided was only for $68. Thus, the company still owes me $52 for the products I have returned. It should be noted that I specifically asked this customer service representative about the product return and what exactly needed to be returned for a full refund, and followed her instructions exactly. After emailing the original customer service rep I was originally in contact at least three separate times, and receiving no response, it seems as though I have no other option but to again file a complaint for poor business practices, poor customer service practices and not fulfilling the refund for the order I returned. As a note, the customer service I have received up until this point has also been horrendous, especially for such a pricey, sub-par product. This company has a terrible business model and overall company mindset, it is clear that customers certainly do not come first.
I would like a full refund of the $52 owed to me by the company credited to my card immediately, and then no further contact from this business.
Regards,
R[redacted]

I called and left you a message, please call me back.RegardsS[redacted]

Hello P[redacted],
I apologize that your order did not ship. We have found that there was an entire batch of orders, which contained yours that was never scanned in by USPS. I have looked over your correspondence with customer support and see that your initial complaint was not knowing...

how to place an order for just accessories, which the agent was attempting to help resolve. As mentioned by her on Tuesday, your refund was processed through our system and the credit card processing company takes 3-5 business days to complete the transaction. I have checked with the processor and have confirmed that your refund completed yesterday. I'm very sorry that your tracking never updated and thank you kindly for your patience.

Hi [redacted],
Thank you for reaching out. Per your request, I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for the returned funds. Thank you and have a great day! 
Best,
TrackR

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 10788970, and find that this resolution is satisfactory to me.
Regards,
G[redacted]