TrackR, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10945746, after almost 13 months of waiting for this product they have now refunded my monies in full and find this resolution is satisfactory to me, finally. Thank you for your help in this matter and hope others will contact you and resolve their frustrations also. 
Thanks again. 
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10870928, and find that this resolution is satisfactory to me.
Only option they give you is to mail it back for a return or exchange. - So I will mail it out today - Of course you cannot get any one on the phone or email interaction
Regards,
D[redacted]

Complaint:...

11801111
I am rejecting this response because: a) It is too costly to send the samples back to origin. They have a local distributor in Chile. I prefer to send the samples to the local distributor. b) Marketing of the devices by the company says "Track your cars with this". The true is the tracking distance is 20 meters. No way to track a car. They are useless for what they claim. c) They are deceiving people, specially people abroad. On the thousands. d) I don't trust this company. Wont be spending more money on them.Many people consider this a new kind of scam. Regards,
[redacted]

Hello B[redacted],
I apologize that you were misinformed about your ship date and for your unsatisfactory experience. I have issued a full refund in the amount of $62.64, please allow at least 3-5 business days for it to reflect on your statement. Your support is greatly appreciated. Thank you

Complaint:...

10596234
I am rejecting this response because:
Your email said that you shipment my product on the end of the month andYou make me fool ..
If you refund me my payment and which account do you deposit my payment?
So please don't tell lie ..
Lie never Win.
Regards,
[redacted]

Hello,I apologize for the delay on your order. I see that you have already been issued a refund on 8/27. Thank you kindly.

Hi A[redacted],
Thank you for reaching out. I have just cancelled your order and refunded you the full amount. Thank you and have a great day! 
Best,
TrackR

Apologizes about the delay in getting your order out,we were  backlogged. However you shipment was sent out and is due to fro delivery today Aug 13th via USPS.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400[redacted]9...⇄

Hello V[redacted],I am very sorry for the delayed in your order shipping. I see that you were issued a full refund via our customer support team last week. Thank you kindly for your patience

Hello [redacted],
I'm very sorry to hear that you are having issues with your devices. I see that you had submitted your initial email to our support team on 6/15 and that a customer support representative responded to your request within 24 hours. He is currently waiting to hear back from you...

and would be more than happy to assist you in any way possible. I kindly ask that you respond to his email so that we can resolve any issues that you are experiencing. Thank you

Complaint: 11299440I did contact your latest agent and communicated the same information again on the issue as you requested.
I am rejecting this response because: Multiple tickets do not resolve anything.  You have both created, closed and merged support tickets after your own predetermined time frame or after failed attempts to resolve my issue.  Therefore you start a new agent to request the same information to annoy or deter anyone from returning your product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10769116, and find that this resolution will be satisfactory to me as soon as I receive my refund.
Regards,
S[redacted]

Hello D[redacted],I apologize for the delay in both receiving your order and that you did not hear back from customer support yet. I have looked into your order and have processed it for shipment by tomorrow. Once USPS has scanned your package in and it has updated in their system you may track it...

at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redacted]59....⇄ you kindly for your patience and support.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID 10738128, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Hello M[redacted],I'm very sorry for the delays on your order. It appears that your initial shipment was not scanned in by USPS. I have processed your order for re-shipment and it will ship out by the end of this week. Please allow 24-48 hours for the shipping info to update in USPS system before...

attempting to track your package, your tracking number is 94[redacted]34. Again, my sincere apologies. Thank you kindly for your support and patience.Best Regards,C[redacted]

Hello L[redacted],
I am truly sorry that your order was misplaced or lost, we did encounter some issues with packages not being scanned in by USPS just prior to Christmas. I see that your refund has been completed via PayPal. Thank you kindly for your patience and support.

Hello A[redacted],I'm very sorry that you are not pleased with your devices. After looking into your chat and email requests I see that you are still in correspondence with one of our support agents. Kindly check your email and she will continue to help you with your return process. Thank you

My TrackR did not work as advertised. I followed TrackR's policy to get a refund in return for my return of the item. It's been almost two months since they received the item back and no credit to my card yet. Now they are not even answering my e-mails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10829354, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello [redacted],
I am truly sorry that your request was not responded to in a timely manner. We have recently had a very large increase in orders and customer requests and it is taking us additional time to respond to all of the emails that we have received. I have issued you a full refund,...

please allow 3-5 business days for the transaction to complete and reflect on your account. If you wish to receive troubleshooting for your devices I would be happy to have one of our reps contact you to assist. Please let me know if this is something that interests you. Thank you kindly for your patience.