TrackR, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11009865, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint:...

10766056
I am rejecting this response because:This is the response I have received every month for half a year.
I can forward you the emails response from them if you want to see.
How can they just keep saying the merchandise is going out and it never happened for more than 6 months.
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10627605, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11029238, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Hello Dr H[redacted],I truly apologize that your order did not ship out and that we did not respond to your inquiries, we have been working tirelessly to get caught up on orders and emails. I have issued you a full refund as requested. Please allow 3-5 business days for the transaction to complete and...

reflect on your account. Thank you kindly.

Hello A[redacted],I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requests. We will gladly accept any returned items should you not be satisfied with them. I have asked one of our support reps to reply to your request and assist you in the return...

process, you should be hearing from him shortly. Please keep your complaint open until our representative has resolved your request. Thank you kindly for choosing TrackR.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634967, and find that this resolution is satisfactory to me.
Regards,
[redacted] C[redacted]
P.S.  A July 10th order delivered, finally, on Aug 19th is still unacceptable.  Oh and the address on the package I received still differed from the full address information I provided when it was returned by the Post Office with an "incomplete address".

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10688478, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Hello [redacted],I apologize that the items do not work as you expected. I see that the support rep you were in contact with did provide return information. Please follow the return instructions and we will gladly process a refund once the devices have been returned. Thank you kindly

Hello C[redacted],I am truly sorry for the shipping delay of your order, we have been working hard to get caught up on the large influx of orders received over the holiday season. I see that your package was delivered...

yesterday https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94[redact...⇄ you kindly for your patience and support, they are greatly appreciated!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011719, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello P[redacted],
I apologize for the issues you are experiencing, for the delayed response and for the level of care that you received. We have recently experienced a very high increase in orders and are working hard to get caught up on customer requests. 
I have refunded your...

payment in full, please allow 3-5 business days for the transaction to complete and reflect on your account. I see that you still have an open ticket with one of our support reps. I have spoken to him and he would be more than happy to assist you with the issues you are experiencing. Thank you kindly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10681752, and find that this resolution is satisfactory to me. The merchandise is scheduled for delivery on Monday June 29th. I would like to express how frustrating it is for consumers that TrackR does not offer a quicker way to contact their customer services associates. It is disappointing that it took a complaint to the Revdex.com to get the ball rolling. 
Regards,
B[redacted]

I apologize for the delays on your order. Your refund was processed on Sept 4. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Hello T[redacted],
I am very sorry that the tracking did not work on your order. I see that a refund was issued...

in full on Dec 28. Thank you kindly for your patience, I am truly sorry it didn't work out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11506554, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],
I understand that you do not have the entire order to return. It is fine to send back the devices that you do have along with the water resistant cases for a full refund. If you would please print a copy of this correspondence and place it in the package along with your returned items, this will endure that your refund will be processed in full as our usual policy is to only refund for the amount of items returned. Again, I'm very sorry for your dissatisfying experience. Thank you very much.
[redacted]

I ordered 10 for holiday gifts yet they only sent 5 and charged me for 10. I have tried calling, emailing, messaging with ZERO response. The recording on their phone says to email and they will respond in 24 hours. This is not true. So sad they cannot fix their mistake nor do they seem to care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11121519, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello S[redacted],I truly apologize for the experience you have had. Our records indicate that the package was delivered on Sept 15 to the New York address that you provided during checkout. After looking into your correspondences with customer support I see that an offer was made last week to reship the...

package and we have not received a response. Please respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same day. If this is acceptable to you, please verify the shipping address. I look forward to hearing back from you.