Hello M [redacted] , My apologies for the delay in your order shipping, we did receive a large influx of orders throughout the holiday season which caused a backlog in shippingI see that your package has been delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you kindly for your patience, it is greatly appreciated
Hello ***,I apologize that the items do not work as you expectedI see that the support rep you were in contact with did provide return informationPlease follow the return instructions and we will gladly process a refund once the devices have been returnedThank you kindly
TrackR is great! I'm always on the run so its easy to leave the house and forget my wallet or phoneWith TrackR, the separation alerts remind me that i'm forgetting my things before i'm gone
Complaint: I am rejecting this response because: This has been going on for far to long....I trusted this company to stand behind there product and they did notOf course if they had included a PHONE NUMBER to talk to them I would not be using this approach The product does not work as ADVERTISED and I sent my money to them It took a better part of days to have it delivered to me only to find after downloading their APP in my IPhone and IPad and following the instructionsIt did not Work ! After several email's to this company I finally received instructions on how to send the product back for a full refund, I sent it back with registered letter which they received on Around June 22,I have not heard anything from them concerning my refund as of this date July 29,This company should be stopped from all the advertising and fix this problem or just quit I had to go through the Revdex.com of Santa Barbara because I had no other recourse Regards, R [redacted]
Hi,Thank you for your patienceWe have just received our newest shipment of devices and are continuing shipping from hereYour order has been shipped and the USPS tracking number for the order is href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 14" [redacted] Thank you and have a great day
Hello P [redacted] , I apologize for the issues you are experiencing, for the delayed response and for the level of care that you receivedWe have recently experienced a very high increase in orders and are working hard to get caught up on customer requests I have refunded your payment in full, please allow 3-business days for the transaction to complete and reflect on your accountI see that you still have an open ticket with one of our support repsI have spoken to him and he would be more than happy to assist you with the issues you are experiencingThank you kindly
Complaint: I am rejecting this response because:After a long, drawn out return process for a defective product (it took approximately months), I have still not received a full refund for the Trackrs I returnedI have returned Trackrs to the company totaling $(each device costs $30)The refund the company provided was only for $Thus, the company still owes me $for the products I have returnedIt should be noted that I specifically asked this customer service representative about the product return and what exactly needed to be returned for a full refund, and followed her instructions exactlyAfter emailing the original customer service rep I was originally in contact at least three separate times, and receiving no response, it seems as though I have no other option but to again file a complaint for poor business practices, poor customer service practices and not fulfilling the refund for the order I returnedAs a note, the customer service I have received up until this point has also been horrendous, especially for such a pricey, sub-par productThis company has a terrible business model and overall company mindset, it is clear that customers certainly do not come first.I would like a full refund of the $owed to me by the company credited to my card immediately, and then no further contact from this business Regards, R [redacted]
Complaint: I am rejecting this response because: To resolve that complaint, the company promised to send me a replacement for the defective product (that in itself was supposed to replace the defective products THAT I HAVE BEEN TRYING TO GET REPLACED FOR NEARLY A YEAR FROM THESE SCAM-ARTISTSThe company has AGAIN not done soThe company is AGAIN not responding to emails or phone callsGive me a working product within business days or give me a full and complete refundEvery day that I don't get any response, I post another negative review online or social media Regards, N [redacted]
Hello S***, I'm sorry to hear that you are experiencing trouble with your devicesI have attempted to locate your previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there should be no more than 24-hour delay in receiving a response from usI have asked that one of our support agents contact you directly to help resolve your issueWe would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requestsOnce you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience
Hello C [redacted] ,I'm very sorry for any frustration you may have with your experienceI have looked through your tickets with customer support and see that your refund for returned items was processed yesterday and should reflect on your account within 2-business daysAdditionally, I see that the agent you were corresponding with initially had requested some information regarding the issues you were experiencing to try to determine whether your return would fall within our coverage for manufacturer defect to send you an RMA, however she checked with a supervisor and ended up sending it regardless prior to being aware that you had actually initiated a complaintI apologize that you were not pleased with your devicesThank you kindly
Hello C***, I am truly sorry for the shipping delay of your order, we have been working hard to get caught up on the large influx of orders received over the holiday seasonI see that your package was delivered yesterday https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you kindly for your patience and support, they are greatly appreciated!
Thank you for your patience, and I apologize for the delayI have just sent out your TrackR sticker devices and included a TrackR wallet for your patienceThe USPS tracking number is href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 86" target="_blank" [redacted] Thank you and have a great day-TrackR-
Revdex.com: There is a big IF here, If they refund my money and how long it will take I would like to keep this open until I receive my refund I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca For there interaction Regards, R [redacted]
Hello [redacted] , I am truly sorry that your request was not responded to in a timely mannerWe have recently had a very large increase in orders and customer requests and it is taking us additional time to respond to all of the emails that we have receivedI have issued you a full refund, please allow 3-business days for the transaction to complete and reflect on your accountIf you wish to receive troubleshooting for your devices I would be happy to have one of our reps contact you to assistPlease let me know if this is something that interests youThank you kindly for your patience
I ordered TrackR devices as gifts for our company this past FebruaryAfter seeing many negative reviews I was concerned about ordering from themI spoke with a sales person who was aware of the negative reviews and went over each concern I had, explaining to me how they have improved their processesI gave them a chance and I'm glad I didThe order took a few weeks to arrive since we had our devices engraved but they look great, they work, and our customers have been pleased with receiving them as giftsThe follow up was great during the process and I always received a quick response with either an e-mail or a phone call
Hi ***,Apologizes about the confusion about the refundyou were fully refunded on July 30th using the email address your provideThe transaction ID is 91H8313592976880CRegards***
Hi J [redacted] ,You were refunded, please see below: Refund Information Refund Transaction ID ds***m Refund Amount $USD Refund Status Settled Refund Date 08/10/11:AM CDT Regards S***
I was able to get my devices quickly and they were easy to set up I ran into a problem where I was unable to ring my phone from the device and contacted supportThey got back to me within about day and resolved my problem
Hello M [redacted] , My apologies for the delay in your order shipping, we did receive a large influx of orders throughout the holiday season which caused a backlog in shippingI see that your package has been delivered! https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you kindly for your patience, it is greatly appreciated
Hello ***,I apologize that the items do not work as you expectedI see that the support rep you were in contact with did provide return informationPlease follow the return instructions and we will gladly process a refund once the devices have been returnedThank you kindly
TrackR is great! I'm always on the run so its easy to leave the house and forget my wallet or phoneWith TrackR, the separation alerts remind me that i'm forgetting my things before i'm gone
Complaint: I am rejecting this response because: This has been going on for far to long....I trusted this company to stand behind there product and they did notOf course if they had included a PHONE NUMBER to talk to them I would not be using this approach The product does not work as ADVERTISED and I sent my money to them It took a better part of days to have it delivered to me only to find after downloading their APP in my IPhone and IPad and following the instructionsIt did not Work ! After several email's to this company I finally received instructions on how to send the product back for a full refund, I sent it back with registered letter which they received on Around June 22,I have not heard anything from them concerning my refund as of this date July 29,This company should be stopped from all the advertising and fix this problem or just quit I had to go through the Revdex.com of Santa Barbara because I had no other recourse Regards, R [redacted]
Hi,Thank you for your patienceWe have just received our newest shipment of devices and are continuing shipping from hereYour order has been shipped and the USPS tracking number for the order is href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 14" [redacted] Thank you and have a great day
Hello P [redacted] , I apologize for the issues you are experiencing, for the delayed response and for the level of care that you receivedWe have recently experienced a very high increase in orders and are working hard to get caught up on customer requests I have refunded your payment in full, please allow 3-business days for the transaction to complete and reflect on your accountI see that you still have an open ticket with one of our support repsI have spoken to him and he would be more than happy to assist you with the issues you are experiencingThank you kindly
Complaint: I am rejecting this response because:After a long, drawn out return process for a defective product (it took approximately months), I have still not received a full refund for the Trackrs I returnedI have returned Trackrs to the company totaling $(each device costs $30)The refund the company provided was only for $Thus, the company still owes me $for the products I have returnedIt should be noted that I specifically asked this customer service representative about the product return and what exactly needed to be returned for a full refund, and followed her instructions exactlyAfter emailing the original customer service rep I was originally in contact at least three separate times, and receiving no response, it seems as though I have no other option but to again file a complaint for poor business practices, poor customer service practices and not fulfilling the refund for the order I returnedAs a note, the customer service I have received up until this point has also been horrendous, especially for such a pricey, sub-par productThis company has a terrible business model and overall company mindset, it is clear that customers certainly do not come first.I would like a full refund of the $owed to me by the company credited to my card immediately, and then no further contact from this business Regards, R [redacted]
Complaint: I am rejecting this response because: To resolve that complaint, the company promised to send me a replacement for the defective product (that in itself was supposed to replace the defective products THAT I HAVE BEEN TRYING TO GET REPLACED FOR NEARLY A YEAR FROM THESE SCAM-ARTISTSThe company has AGAIN not done soThe company is AGAIN not responding to emails or phone callsGive me a working product within business days or give me a full and complete refundEvery day that I don't get any response, I post another negative review online or social media Regards, N [redacted]
Hello S***, I'm sorry to hear that you are experiencing trouble with your devicesI have attempted to locate your previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there should be no more than 24-hour delay in receiving a response from usI have asked that one of our support agents contact you directly to help resolve your issueWe would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requestsOnce you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience
Hello C [redacted] ,I'm very sorry for any frustration you may have with your experienceI have looked through your tickets with customer support and see that your refund for returned items was processed yesterday and should reflect on your account within 2-business daysAdditionally, I see that the agent you were corresponding with initially had requested some information regarding the issues you were experiencing to try to determine whether your return would fall within our coverage for manufacturer defect to send you an RMA, however she checked with a supervisor and ended up sending it regardless prior to being aware that you had actually initiated a complaintI apologize that you were not pleased with your devicesThank you kindly
Thank you for reaching outThe order has been cancelled and fully refundedThank you and have a great day! arial, sans-serif;">-TrackR-
Hello C***, I am truly sorry for the shipping delay of your order, we have been working hard to get caught up on the large influx of orders received over the holiday seasonI see that your package was delivered yesterday https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you kindly for your patience and support, they are greatly appreciated!
Thank you for your patience, and I apologize for the delayI have just sent out your TrackR sticker devices and included a TrackR wallet for your patienceThe USPS tracking number is href="https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 86" target="_blank" [redacted] Thank you and have a great day-TrackR-
Revdex.com: There is a big IF here, If they refund my money and how long it will take I would like to keep this open until I receive my refund I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca For there interaction Regards, R [redacted]
Dealing with TrackR has been wonderfulI had some questions on how to update my app and they were very nice in telling meThank you
Hello [redacted] , I am truly sorry that your request was not responded to in a timely mannerWe have recently had a very large increase in orders and customer requests and it is taking us additional time to respond to all of the emails that we have receivedI have issued you a full refund, please allow 3-business days for the transaction to complete and reflect on your accountIf you wish to receive troubleshooting for your devices I would be happy to have one of our reps contact you to assistPlease let me know if this is something that interests youThank you kindly for your patience
I ordered TrackR devices as gifts for our company this past FebruaryAfter seeing many negative reviews I was concerned about ordering from themI spoke with a sales person who was aware of the negative reviews and went over each concern I had, explaining to me how they have improved their processesI gave them a chance and I'm glad I didThe order took a few weeks to arrive since we had our devices engraved but they look great, they work, and our customers have been pleased with receiving them as giftsThe follow up was great during the process and I always received a quick response with either an e-mail or a phone call
Hi ***,Apologizes about the confusion about the refundyou were fully refunded on July 30th using the email address your provideThe transaction ID is 91H8313592976880CRegards***
Hi J [redacted] ,You were refunded, please see below: Refund Information Refund Transaction ID ds***m Refund Amount $USD Refund Status Settled Refund Date 08/10/11:AM CDT Regards S***
I was able to get my devices quickly and they were easy to set up I ran into a problem where I was unable to ring my phone from the device and contacted supportThey got back to me within about day and resolved my problem