I bought trackr bravo devices during their indiegogo campaignI took them months to ship (as expected from an initial product launch)I was also informed of this delay before purchasingThis is a new technology and as such has some glitchesThat being said my overall experience has been positiveIt has saved me on numerous occasions trying to locate my phone or keys as I rush out the door for workI even lost my keys at a bar in San Diego and was able to locate them the day after because of the GPS tag
Hello E***, I'm truly sorry for the delay of your order and that you did not receive a response from our customer support teamWe have experienced an overwhelming amount of orders for the holiday season and this has caused shipping delays which in turn has also drastically increased the amount of emails we are receivingAs a small stacompany we are striving to improve the customer experience in both of these instances and want to do our best to make our customers happy I do see that your order has been processed and shippedYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you so much for your patience and support, they are greatly appreciatedHappy Holidays!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10688478, and find that this resolution is satisfactory to me Regards, R [redacted]
[ Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to meHowever, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the companyI can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receiveHow about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations! Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10771452, and find that this resolution is satisfactory to me To ensure everything good, I would like to close this case after the expected package arrival, which will hopefully be the first or second week of SeptemberI will let you know once it comes to me Regards, M [redacted] ***
Hi ***, Thank you for this informationI have gone ahead and cancelled your order and refunded you the full amountI thank you for your patience, and hope you have a wonderful day! Best, TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011719, and find that this resolution is satisfactory to me Regards, M [redacted] ***
I do apologize about the delay in getting your order out, we are in a huge backlog due to the amount of orders we have receivedThis should have been communicated to you more effectively.You order was shipped out on July 31stYou can reach me at [email protected] if you have any more questions.Regards***
Hi D***,I do apologize about the delay in getting you your orderHowever it was stated when you checked out that you should expect a to week delivery date before you completed your orderI have gone ahead and expatiated your order and it will ship out on Monday July 20thPlease contact me at ***@thetracker.com if you have any further questions.Regards***
Hi [redacted] , Thank you for reaching outPer your request, I have gone ahead and cancelled your order and refunded you the full amountPlease keep an eye out for the returned fundsThank you and have a great day! Best, TrackR
Hello S***,I apologize for the delays you have endured regarding you orderYour order has been packaged for shipment and will be on it's way to you todayThank you, your business is appreciated
Complaint: I am rejecting this response because:I specifically asked NOT to be contacted via phone for reasons not relevant to discloseI prefer e-mail and only e-mail, as I specified when opening this complaintI did get a response via the online message system that it takes 6-weeks for the product to be shipped, so either my message was not read or I was lied to when I received an e-mail saying my item was shipped Regards, S [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 11014831, and find that this resolution is satisfactory to me A credit in the full amount was made to the credit card I used for purchase on January 3, 2016.Thank you, Regards, R [redacted]
44px;"> I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI have issued you a refund in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementThank you kindly for your patience and support
Hello L [redacted] , I am very sorry for the delayed shipment/delivery of your order and any embarassment that it causedBecause you are now back in your home state I have processed your order for reshipment to the MD address providedAdditionally, I have included a complimentary device and accessories to help compensate for the problems this has causedYou may also keep the initial order that was sent to the NC address, I hope this helps to make up for the problemsYour current order will be picked up by USPS no later than tomorrow and once it has been scanned in and updated in their system you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please allow at least hours before attempting to track your package so that accurate tracking is reflectedThank you kindly for your patience and support
Hello ***,I truly apologize for the delays and errors in your orderWe are working diligently to fulfill orders and increase our team size to accommodate customer requests and product demandOur records indicate that a re-shipment was created on Oct and shows delivery to your addressPlease let me know if there is anything I may assist withYour understanding is appreciated greatly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10681752, and find that this resolution is satisfactory to meThe merchandise is scheduled for delivery on Monday June 29thI would like to express how frustrating it is for consumers that TrackR does not offer a quicker way to contact their customer services associatesIt is disappointing that it took a complaint to the Revdex.com to get the ball rolling Regards, B [redacted] ***
Horrible customer serviceThey have no way to accept calls they claim or call you back What kind of shady business takes your money, doesn't deliver product and is non-responsive and when they do respond they are clueless about your order? Now after over emails and inquiries they are going to ship next week they sayLet's hope they do so Their business practices must change or they will not be around long Horrible managementAt the present it seems like a scam but only time will tell
Hello C [redacted] , I am sorry to hear that your devices are not working as expectedSometimes the devices will require resetting the battery by opening the battery compartment on the side of the deviceIf you are unsatisfied with the product you may take advantage of our return policy as stated on our website https://thetrackr.com/warrantyAdditionally, I am only able to locate one order in our system under this email address for devicesPlease provide any additional information with your returned items that may help to locate your other order (ie: order number, full name and email address used)Thank you kindly
I bought trackr bravo devices during their indiegogo campaignI took them months to ship (as expected from an initial product launch)I was also informed of this delay before purchasingThis is a new technology and as such has some glitchesThat being said my overall experience has been positiveIt has saved me on numerous occasions trying to locate my phone or keys as I rush out the door for workI even lost my keys at a bar in San Diego and was able to locate them the day after because of the GPS tag
Hello E***, I'm truly sorry for the delay of your order and that you did not receive a response from our customer support teamWe have experienced an overwhelming amount of orders for the holiday season and this has caused shipping delays which in turn has also drastically increased the amount of emails we are receivingAs a small stacompany we are striving to improve the customer experience in both of these instances and want to do our best to make our customers happy I do see that your order has been processed and shippedYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you so much for your patience and support, they are greatly appreciatedHappy Holidays!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10688478, and find that this resolution is satisfactory to me Regards, R [redacted]
[ Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to meHowever, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the companyI can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receiveHow about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations! Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10771452, and find that this resolution is satisfactory to me To ensure everything good, I would like to close this case after the expected package arrival, which will hopefully be the first or second week of SeptemberI will let you know once it comes to me Regards, M [redacted] ***
Hi ***, Thank you for this informationI have gone ahead and cancelled your order and refunded you the full amountI thank you for your patience, and hope you have a wonderful day! Best, TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011719, and find that this resolution is satisfactory to me Regards, M [redacted] ***
I do apologize about the delay in getting your order out, we are in a huge backlog due to the amount of orders we have receivedThis should have been communicated to you more effectively.You order was shipped out on July 31stYou can reach me at [email protected] if you have any more questions.Regards***
Hi D***,I do apologize about the delay in getting you your orderHowever it was stated when you checked out that you should expect a to week delivery date before you completed your orderI have gone ahead and expatiated your order and it will ship out on Monday July 20thPlease contact me at ***@thetracker.com if you have any further questions.Regards***
Hi [redacted] , Thank you for reaching outPer your request, I have gone ahead and cancelled your order and refunded you the full amountPlease keep an eye out for the returned fundsThank you and have a great day! Best, TrackR
Hello S***,I apologize for the delays you have endured regarding you orderYour order has been packaged for shipment and will be on it's way to you todayThank you, your business is appreciated
Complaint: I am rejecting this response because:I specifically asked NOT to be contacted via phone for reasons not relevant to discloseI prefer e-mail and only e-mail, as I specified when opening this complaintI did get a response via the online message system that it takes 6-weeks for the product to be shipped, so either my message was not read or I was lied to when I received an e-mail saying my item was shipped Regards, S [redacted]
Hi A***, Thank you for reaching outI have just cancelled your order and refunded you the full amountThank you and have a great day! Best, TrackR
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 11014831, and find that this resolution is satisfactory to me A credit in the full amount was made to the credit card I used for purchase on January 3, 2016.Thank you, Regards, R [redacted]
44px;"> I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI have issued you a refund in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementThank you kindly for your patience and support
Hello L [redacted] , I am very sorry for the delayed shipment/delivery of your order and any embarassment that it causedBecause you are now back in your home state I have processed your order for reshipment to the MD address providedAdditionally, I have included a complimentary device and accessories to help compensate for the problems this has causedYou may also keep the initial order that was sent to the NC address, I hope this helps to make up for the problemsYour current order will be picked up by USPS no later than tomorrow and once it has been scanned in and updated in their system you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please allow at least hours before attempting to track your package so that accurate tracking is reflectedThank you kindly for your patience and support
Hello ***,I truly apologize for the delays and errors in your orderWe are working diligently to fulfill orders and increase our team size to accommodate customer requests and product demandOur records indicate that a re-shipment was created on Oct and shows delivery to your addressPlease let me know if there is anything I may assist withYour understanding is appreciated greatly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10681752, and find that this resolution is satisfactory to meThe merchandise is scheduled for delivery on Monday June 29thI would like to express how frustrating it is for consumers that TrackR does not offer a quicker way to contact their customer services associatesIt is disappointing that it took a complaint to the Revdex.com to get the ball rolling Regards, B [redacted] ***
Horrible customer serviceThey have no way to accept calls they claim or call you back What kind of shady business takes your money, doesn't deliver product and is non-responsive and when they do respond they are clueless about your order? Now after over emails and inquiries they are going to ship next week they sayLet's hope they do so Their business practices must change or they will not be around long Horrible managementAt the present it seems like a scam but only time will tell
Hello C [redacted] , I am sorry to hear that your devices are not working as expectedSometimes the devices will require resetting the battery by opening the battery compartment on the side of the deviceIf you are unsatisfied with the product you may take advantage of our return policy as stated on our website https://thetrackr.com/warrantyAdditionally, I am only able to locate one order in our system under this email address for devicesPlease provide any additional information with your returned items that may help to locate your other order (ie: order number, full name and email address used)Thank you kindly