Hello Mr C [redacted] I am truly sorry for the delays you have had to deal with regarding your purchaseI see that a full refund has been processed for you on Jan Thank you kindly for your patience
I apologize for the delay on your orderI have processed a refund in full as requested, please allow 3-business days for the transaction to complete and reflect on your statementThank you
Hello ***,I am truly sorry for the delay in receiving your items and for the difficulty you had trying to contact usWe have been working hard to build up our team size to accommodate the recent increase in orders and customer requests that we have received and to incorporate phone supportI see that your package was delivered on Aughttps://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please let us know how you would like to proceed from hereYour patience has been greatly appreciated
Hello M***, I'm very sorry to hear that your dog was able to reach the device on it's collarI see that a customer support agent refunded you in full on January Additionally I have forwarded your concerns and recommendations on to the proper departmentI'm very sorry it did not work out
Hello B [redacted] ,I'm very sorry that your order shipment was delayedOur team was and still is working tirelessly to try to fulfill orders and respond to customer emailsI see that your order was delivered on Dec via USPS with the tracking number [redacted] If you still wish to receive a refund please feel free to take advantage of our return policy https://thetrackr.com/warrantyThank you kindly for your patience
Hello L [redacted] I'm very sorry to hear that you were not satisfied with your order or our return policyI have issued you a full refund as requestedPlease allow 3-business days for the transaction to complete and reflect on your accountThank you kindly
Hello S***,I'm sorry to hear that you are experiencing trouble with your devicesI have attempted to locate your previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there should be no more than 24-hour delay in receiving a response from usI have asked that one of our support agents contact you directly to help resolve your issueWe would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requestsOnce you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10788970, and find that this resolution is satisfactory to me Regards, G [redacted] ***
Hello Dr H***,I truly apologize that your order did not ship out and that we did not respond to your inquiries, we have been working tirelessly to get caught up on orders and emailsI have issued you a full refund as requestedPlease allow 3-business days for the transaction to complete and reflect on your accountThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005863, and find that this resolution is satisfactory to me Regards, I [redacted]
Hi Thomas,Apologizes about the delay we are in a back logYou order will ship out tomorrow via USPS first class using tracking id: [redacted] 99Regards***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to me Regards, P [redacted] ***
Hello ***,I'm sorry to hear that your order has not arrived yetYour package was shipped days after your order was placed and the tracking shows arrival in your country on August Once it arrived in Canada it was switched over to your local postal service, this may be the cause of the delay Although we do our best to reflect accurate shipping times, we are not able to guarantee a specific delivery date on international ordersOnce your package has arrived you may return to sender for a full refund if you are not interested in keeping the devicesI truly apologize for any frustration this has causedAs for the discrepancy in your charge goes, we did not charge any additional money beyond your sale priceAs our website indicates, all orders are in USDAfter calculating the currency conversion, it appears that the charge on your statement may be reflected in Canadian dollarsYou were charged the correct amount totaling USDIf you have any further questions please respond back to this email threadThank you kindly
Delivery was fine but device unreliable, not beep as advertised then battery dead in couple of months so when keys lost device not work to help find they keys Very dissatisfied-a scam Their ads are great but device is poor
Hi J [redacted] ,I apologize about the delay in geting out your orderWe are in a backlog, which wasn't apparently communicated to you, sorry about that tooI have fully refunded you.RegardsS***
Hello A [redacted] , I apologize for the delay on your orderI have issued you a refund in full, as requestedPlease allow 3-business days for your refund to reflect on your statementThank you kindly and have a great day
Hello Mr C [redacted] I am truly sorry for the delays you have had to deal with regarding your purchaseI see that a full refund has been processed for you on Jan Thank you kindly for your patience
I apologize for the delay on your orderI have processed a refund in full as requested, please allow 3-business days for the transaction to complete and reflect on your statementThank you
Hello ***,I am truly sorry for the delay in receiving your items and for the difficulty you had trying to contact usWe have been working hard to build up our team size to accommodate the recent increase in orders and customer requests that we have received and to incorporate phone supportI see that your package was delivered on Aughttps://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please let us know how you would like to proceed from hereYour patience has been greatly appreciated
Hello M***, I'm very sorry to hear that your dog was able to reach the device on it's collarI see that a customer support agent refunded you in full on January Additionally I have forwarded your concerns and recommendations on to the proper departmentI'm very sorry it did not work out
Hello B [redacted] ,I'm very sorry that your order shipment was delayedOur team was and still is working tirelessly to try to fulfill orders and respond to customer emailsI see that your order was delivered on Dec via USPS with the tracking number [redacted] If you still wish to receive a refund please feel free to take advantage of our return policy https://thetrackr.com/warrantyThank you kindly for your patience
I have issued your refund in full as I mentioned in our direct emailThank you very much for your patience and support
I have sent you a email on the status of your orderPlease read it and respond.RegardsS***
Hello L [redacted] I'm very sorry to hear that you were not satisfied with your order or our return policyI have issued you a full refund as requestedPlease allow 3-business days for the transaction to complete and reflect on your accountThank you kindly
Hello S***,I'm sorry to hear that you are experiencing trouble with your devicesI have attempted to locate your previous emails sent in to support and I am not able to find any, which is problematic because our support team clears out all current tickets regularly and there should be no more than 24-hour delay in receiving a response from usI have asked that one of our support agents contact you directly to help resolve your issueWe would like to determine why some customers are having difficulty contacting us, so he may be asking for some info regarding your previous requestsOnce you have been in communication with our agent please let me know that he was able to resolve your request so that we may close your complaint.Thank you kindly for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10788970, and find that this resolution is satisfactory to me Regards, G [redacted] ***
Hello Dr H***,I truly apologize that your order did not ship out and that we did not respond to your inquiries, we have been working tirelessly to get caught up on orders and emailsI have issued you a full refund as requestedPlease allow 3-business days for the transaction to complete and reflect on your accountThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005863, and find that this resolution is satisfactory to me Regards, I [redacted]
Hi Thomas,Apologizes about the delay we are in a back logYou order will ship out tomorrow via USPS first class using tracking id: [redacted] 99Regards***
I've had a great experience with this company! They went above and beyond to send me my order
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to me Regards, P [redacted] ***
Hello ***,I'm sorry to hear that your order has not arrived yetYour package was shipped days after your order was placed and the tracking shows arrival in your country on August Once it arrived in Canada it was switched over to your local postal service, this may be the cause of the delay Although we do our best to reflect accurate shipping times, we are not able to guarantee a specific delivery date on international ordersOnce your package has arrived you may return to sender for a full refund if you are not interested in keeping the devicesI truly apologize for any frustration this has causedAs for the discrepancy in your charge goes, we did not charge any additional money beyond your sale priceAs our website indicates, all orders are in USDAfter calculating the currency conversion, it appears that the charge on your statement may be reflected in Canadian dollarsYou were charged the correct amount totaling USDIf you have any further questions please respond back to this email threadThank you kindly
Delivery was fine but device unreliable, not beep as advertised then battery dead in couple of months so when keys lost device not work to help find they keys Very dissatisfied-a scam Their ads are great but device is poor
Hi J [redacted] ,I apologize about the delay in geting out your orderWe are in a backlog, which wasn't apparently communicated to you, sorry about that tooI have fully refunded you.RegardsS***
Thanks for emailyour order will ship out tomorrow August 5th.Regards***
Hello A [redacted] , I apologize for the delay on your orderI have issued you a refund in full, as requestedPlease allow 3-business days for your refund to reflect on your statementThank you kindly and have a great day