Hello Mr B [redacted] I'm very sorry that your order was not receivedIt appears that your package may have been included in a batch that either didn't print or wasn't scanned in by USPSI see that a full refund was processed for you on Jan Thank you kindly for your patience and support
Dear M [redacted] , I apologize for the delay on your order and that you felt as though you were given the runaround regarding a refundI have issued you a refund in full as you requested, please allow 3-business days for it to reflect on your statementThank you kindly for considering TrackR
Hello N [redacted] I apologize for the delays that you have experienced with our support staff and for any dissatisfaction you may have with your devicesWe are working hard to increase our team size and get caught up from a recent influx of orders and customer requestsI have asked one of our support staff to reach out to you directly today and help resolve any issues you may be experiencingPlease keep an eye out for his email today and we'll help in any way we canThank you kindly for your patience and support
Hi A***, Thank you for contacting TrackRI apologize for the delay in receiving your productYour order will be shipped out today, and the USPS tracking number for the order is [redacted] [redacted] [redacted] Thank you and have a great day! Best, TrackR
\ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10754789, and find that this resolution is satisfactory to me Thank you for providing my refund as requested Regards, [redacted] ***
Hello Mr B***,I am truly sorry that you are not pleased with your devices and for any frustration this has causedI would be happy to honor your requestWill you please provide me with the email address used to place your order? I have located an order in our system with the same name, but different email address and I want to be sure that your refund is applied to the correct personI will gladly take care of this right awayAgain, my apologies and I thank you very much for your patience
I have ordered from the company times (each time pcsof Bravo TrackR), but fortunatelly through PayPal! Upon their automatic telephone costumer service information, since the extended demand of Trackr Bravo there is no customer service by phone? (Probably their assistant should join to the factory's poeple?) Their e-mail contact support only few times answeringIf You have any bothersome quess, they not answeringI have opened a Paypal dispute against TrackR because they did not send me my ordered Bravo'sThanks to Paypal, I got my money back from this wierd companyUnless Paypal I was lost my moneyTrackR lied to me a lot of times by e-mailThey told me, they are sending my product immediatelly, but they didnt! They gave you a tracking number for DHL, but if you call DHL they will tell you, that your products are still at TrackR, they did not gave it to DHLMy oppinion is that only a cheater company acting like Trackr does! Not recommended! BEWARE OF THEM!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10756379, and find that this resolution is satisfactory to me Regards, C [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11024801, and find that this resolution is satisfactory to me I am very happy that after contacting you, the company reached out to me multiple times to ensure my satisfaction and provided a refund very quickly They seemed to be trying very hard to improve their customer service and I am very grateful for the help you gave me, and for their response Regards, M [redacted]
Hello Ivey, I'm very sorry that your order never shippedI see that you were issued a full refund yesterday through our customer support teamPlease allow 3-business days for the transaction to complete and reflect on your accountAgain, I apologize for any dissatisfaction or frustration this has causedThank you kindly for considering TrackR
Hello S***,I'm very sorry to hear that you do not wish to allow us to help with your complaintI have processed a refund in full, please allow 3-business days for the transaction to complete and reflect on your accountThank you for choosing TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10742925, and find that this resolution is satisfactory to me I am writing to inform you that the company, TrackRBravo, reimbursed my bank account for the money I spent for a product I never receivedMy complaint has been satisfactorily resolved.Thank you for your prompt attention to this matterRegards, R [redacted]
Hello Mr M [redacted] I am truly sorry that your devices are not working as expected and that you did not receive responses to your inquiries through customer support. We ran into a backlog of emails due to the busy holiday season and are working hard to get caught up. I have processed a full refund for your order s requested, please allow 3-5 business days for the transaction to complete and reflect on your account. We have made updates on our firmware since you received your order and I would like to send you a complimentary device to help compensate for some of the frustration this has caused. The firmware updates address the bluetooth range and battery drainage. Please keep in mind that the devices do, at times take some time to update location when lost because they are not true gps, they are run through low energy bluetooth. I have just processed this shipment and you can track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94 [redacted] 81 Please allow 48-72 hours for the tracking to update. Thank you kindly for your patience and support
Hello M***, I am very sorry that the shipment of your order was so delayedI'm glad to see that your device was delivered on Jan https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] I have just processed a shipment of complimentary accessories to help compensate for the delay on your engraved orderPlease allow 48-hours for USPS to scan in an update progress before attempting to track at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you very much for your patience, it is greatly appreciated
Hello Ms C**, I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug11, but the package was never scanned in by themI have processed your order for reshipment and it will go out no later than tomorrowOnce USPS has scanned your package in please allow at least hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Additionally I have included complimentary accessories to help compensate for your time and troublesThank you kindly for your patience and support!
Hello S***,I apologize for the delay of your orderI see that a refund was issued in full by one of our support reps yesterday, please allow up to 3-business days for it to reflect on your statementThank you for considering TrackR
Hello Mr H***I am sorry to here that you were unsatisfied with your ordering experienceSome customers did not realize that they were pre-ordering the devices and they would not ship immediatelyI have issued you a refund in full, please allow a few business days for it to reflect on your statementThank you your business is greatly appreciated
Hello Mr B [redacted] I'm very sorry that your order was not receivedIt appears that your package may have been included in a batch that either didn't print or wasn't scanned in by USPSI see that a full refund was processed for you on Jan Thank you kindly for your patience and support
Dear M [redacted] , I apologize for the delay on your order and that you felt as though you were given the runaround regarding a refundI have issued you a refund in full as you requested, please allow 3-business days for it to reflect on your statementThank you kindly for considering TrackR
Hello N [redacted] I apologize for the delays that you have experienced with our support staff and for any dissatisfaction you may have with your devicesWe are working hard to increase our team size and get caught up from a recent influx of orders and customer requestsI have asked one of our support staff to reach out to you directly today and help resolve any issues you may be experiencingPlease keep an eye out for his email today and we'll help in any way we canThank you kindly for your patience and support
Hi A***, Thank you for contacting TrackRI apologize for the delay in receiving your productYour order will be shipped out today, and the USPS tracking number for the order is [redacted] [redacted] [redacted] Thank you and have a great day! Best, TrackR
I sent you a email about this issue.RegardsS***
\ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10754789, and find that this resolution is satisfactory to me Thank you for providing my refund as requested Regards, [redacted] ***
Hello Mr B***,I am truly sorry that you are not pleased with your devices and for any frustration this has causedI would be happy to honor your requestWill you please provide me with the email address used to place your order? I have located an order in our system with the same name, but different email address and I want to be sure that your refund is applied to the correct personI will gladly take care of this right awayAgain, my apologies and I thank you very much for your patience
I have ordered from the company times (each time pcsof Bravo TrackR), but fortunatelly through PayPal! Upon their automatic telephone costumer service information, since the extended demand of Trackr Bravo there is no customer service by phone? (Probably their assistant should join to the factory's poeple?) Their e-mail contact support only few times answeringIf You have any bothersome quess, they not answeringI have opened a Paypal dispute against TrackR because they did not send me my ordered Bravo'sThanks to Paypal, I got my money back from this wierd companyUnless Paypal I was lost my moneyTrackR lied to me a lot of times by e-mailThey told me, they are sending my product immediatelly, but they didnt! They gave you a tracking number for DHL, but if you call DHL they will tell you, that your products are still at TrackR, they did not gave it to DHLMy oppinion is that only a cheater company acting like Trackr does! Not recommended! BEWARE OF THEM!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10756379, and find that this resolution is satisfactory to me Regards, C [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11024801, and find that this resolution is satisfactory to me I am very happy that after contacting you, the company reached out to me multiple times to ensure my satisfaction and provided a refund very quickly They seemed to be trying very hard to improve their customer service and I am very grateful for the help you gave me, and for their response Regards, M [redacted]
Hello Ivey, I'm very sorry that your order never shippedI see that you were issued a full refund yesterday through our customer support teamPlease allow 3-business days for the transaction to complete and reflect on your accountAgain, I apologize for any dissatisfaction or frustration this has causedThank you kindly for considering TrackR
Hello S***,I'm very sorry to hear that you do not wish to allow us to help with your complaintI have processed a refund in full, please allow 3-business days for the transaction to complete and reflect on your accountThank you for choosing TrackR
Hi ***, In our system it seems that your order has been cancelled and refundedHave you received your refund? Best, TrackR
I called and left you a message and also followed up in emaili apologize about the delay in getting your order out.Regards***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10742925, and find that this resolution is satisfactory to me I am writing to inform you that the company, TrackRBravo, reimbursed my bank account for the money I spent for a product I never receivedMy complaint has been satisfactorily resolved.Thank you for your prompt attention to this matterRegards, R [redacted]
Hello Mr M [redacted] I am truly sorry that your devices are not working as expected and that you did not receive responses to your inquiries through customer support. We ran into a backlog of emails due to the busy holiday season and are working hard to get caught up. I have processed a full refund for your order s requested, please allow 3-5 business days for the transaction to complete and reflect on your account. We have made updates on our firmware since you received your order and I would like to send you a complimentary device to help compensate for some of the frustration this has caused. The firmware updates address the bluetooth range and battery drainage. Please keep in mind that the devices do, at times take some time to update location when lost because they are not true gps, they are run through low energy bluetooth. I have just processed this shipment and you can track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94 [redacted] 81 Please allow 48-72 hours for the tracking to update. Thank you kindly for your patience and support
Hello M***, I am very sorry that the shipment of your order was so delayedI'm glad to see that your device was delivered on Jan https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] I have just processed a shipment of complimentary accessories to help compensate for the delay on your engraved orderPlease allow 48-hours for USPS to scan in an update progress before attempting to track at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Thank you very much for your patience, it is greatly appreciated
Hello Ms C**, I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug11, but the package was never scanned in by themI have processed your order for reshipment and it will go out no later than tomorrowOnce USPS has scanned your package in please allow at least hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Additionally I have included complimentary accessories to help compensate for your time and troublesThank you kindly for your patience and support!
Hello S***,I apologize for the delay of your orderI see that a refund was issued in full by one of our support reps yesterday, please allow up to 3-business days for it to reflect on your statementThank you for considering TrackR
Hello Mr H***I am sorry to here that you were unsatisfied with your ordering experienceSome customers did not realize that they were pre-ordering the devices and they would not ship immediatelyI have issued you a refund in full, please allow a few business days for it to reflect on your statementThank you your business is greatly appreciated