Hello Mr K [redacted] ,Please accept my apologies for the delay in your order shipping and responses to your inquiries, we are working hard to get caught up in both of these areasI have processed a refund in full as requested, please allow 3-business days for the transaction to appear on your account or statementAgain, I am very sorry that we did not take care of your request properlyThank you very much for your patience
I apologize for the delays on your orderI have forwarded it to operations for shipment no later than tomorrowPlease allow 24-hours for usps updating before attempting to track your items at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 09.Thank you very much for your patience and support, it is greatly appreciated
Hello K***,I'm very sorry for your dissatisfaction with your deviceI see that you are currently in correspondence with one of our Customer Support reps and that he has offered to send you a replacement orderI have processed your order for reshipment and it will be on it's way to you by tomorrowOnce USPS has scanned in and updated your package you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 05Additionally I have included complimentary accessories to help make up for some of the frustration this has causedYour input is greatly appreciated and I hope that you are pleased with the new deviceThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10829354, and find that this resolution is satisfactory to me Regards, M [redacted]
Hello B [redacted] , I apologize that you were misinformed about your ship date and for your unsatisfactory experienceI have issued a full refund in the amount of $62.64, please allow at least 3-business days for it to reflect on your statementYour support is greatly appreciatedThank you
Hello, We apologize for the delay in receiving your orderA customer service representative will be happy to look into your order for youPlease contact [redacted] at [redacted] @thetrackr.com and she will answer any questions and resolve this issue immediatelyBest, [redacted]
For my order, the TrackR team definitely went above and beyond to ensure I got my orderFor anyone new to TrackR, please keep in mind the TrackR is a small and growing start-up, so it may take a little longer but it's definitely worth the waitMy TrackR bravo has been a godsend for my instances of forgetfulness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10642234, and find that this resolution is satisfactory to me Regards, T [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11788697, and find that this resolution is satisfactory to me Regards, A [redacted]
I ordered an pack of trackRs on April There was an expected 4-week waiting period for shippingHowever they charged my debit card on April 7thHere we are July and my order status still says processingQuick to take your money, but never supply you with the productThey don't respond to email and there is no phone number to contact them directly Avoid this company like the plagueI have disputed the charge but need to wait days to see if I will actually get my money backThey are thieves, pure and simple
Hello ***, I'm very sorry that your request was not resolved and that you were made to speak with multiple agentsI have processed a refund in full, please allow 3-business days for your transactions to complete and reflect on your accountThank you kindly for choosing TrackR
Hello ***, My sincere apologies for the dissatisfaction you have with your experienceWe do not make a practice of blocking people on social media and I did bring this to their attention and asked that it not happenI have looked into your order and previous correspondences and see that you were issued a full refund and sent a complimentary device to help compensate for your frustration and timeI am truly sorry that our support team did not respond to your request in a timely manner alsoWe are working diligently to get caught up and have been increasing our team size, as you suggested, to accommodate the number of requests that are coming inThis delay was caused by an unexpected, large increase in sales that generated shipping delays and, in turn support delaysAgain, my apologiesThank you kindly for your patience
I truly apologize for the delays on your orderYour devices have been processed for shipment and will depart our facility by the end of the weekOnce USPS has scanned in your order please allow at least hours before attempting to track the package so that their system may updateYour tracking number is [redacted] Thank you very kindly for your support of TrackR and your patience.Best Regards,C [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10638803, and find that this resolution is satisfactory to meHowever there are tons of other customers who are still being taken for a rideAny help from your end would be great Regards, [redacted] ***
Hello Mr [redacted] I am truly sorry for the experience that you have hadI see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it todayYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] If you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for youhttps://thetrackr.com/warranty Thank you very much for your patience and understanding this busy time as we work to get caught up on customer responses
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11121519, and find that this resolution is satisfactory to me Regards, M [redacted]
Hello A [redacted] ,I'm very sorry that you are not pleased with your devicesAfter looking into your chat and email requests I see that you are still in correspondence with one of our support agentsKindly check your email and she will continue to help you with your return processThank you
Hello ***, Thank you for reaching out to usI am very sorry to hear you've had issues receiving your refundI will have a TrackR Senior Rep contact you to assist you with receiving your full refundThank you
Hello Mr K [redacted] ,Please accept my apologies for the delay in your order shipping and responses to your inquiries, we are working hard to get caught up in both of these areasI have processed a refund in full as requested, please allow 3-business days for the transaction to appear on your account or statementAgain, I am very sorry that we did not take care of your request properlyThank you very much for your patience
I apologize for the delays on your orderI have forwarded it to operations for shipment no later than tomorrowPlease allow 24-hours for usps updating before attempting to track your items at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 09.Thank you very much for your patience and support, it is greatly appreciated
Hello K***,I'm very sorry for your dissatisfaction with your deviceI see that you are currently in correspondence with one of our Customer Support reps and that he has offered to send you a replacement orderI have processed your order for reshipment and it will be on it's way to you by tomorrowOnce USPS has scanned in and updated your package you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 05Additionally I have included complimentary accessories to help make up for some of the frustration this has causedYour input is greatly appreciated and I hope that you are pleased with the new deviceThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10829354, and find that this resolution is satisfactory to me Regards, M [redacted]
Hello B [redacted] , I apologize that you were misinformed about your ship date and for your unsatisfactory experienceI have issued a full refund in the amount of $62.64, please allow at least 3-business days for it to reflect on your statementYour support is greatly appreciatedThank you
Hello, We apologize for the delay in receiving your orderA customer service representative will be happy to look into your order for youPlease contact [redacted] at [redacted] @thetrackr.com and she will answer any questions and resolve this issue immediatelyBest, [redacted]
For my order, the TrackR team definitely went above and beyond to ensure I got my orderFor anyone new to TrackR, please keep in mind the TrackR is a small and growing start-up, so it may take a little longer but it's definitely worth the waitMy TrackR bravo has been a godsend for my instances of forgetfulness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10642234, and find that this resolution is satisfactory to me Regards, T [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11788697, and find that this resolution is satisfactory to me Regards, A [redacted]
I ordered an pack of trackRs on April There was an expected 4-week waiting period for shippingHowever they charged my debit card on April 7thHere we are July and my order status still says processingQuick to take your money, but never supply you with the productThey don't respond to email and there is no phone number to contact them directly Avoid this company like the plagueI have disputed the charge but need to wait days to see if I will actually get my money backThey are thieves, pure and simple
Hello ***, I'm very sorry that your request was not resolved and that you were made to speak with multiple agentsI have processed a refund in full, please allow 3-business days for your transactions to complete and reflect on your accountThank you kindly for choosing TrackR
Hello ***, My sincere apologies for the dissatisfaction you have with your experienceWe do not make a practice of blocking people on social media and I did bring this to their attention and asked that it not happenI have looked into your order and previous correspondences and see that you were issued a full refund and sent a complimentary device to help compensate for your frustration and timeI am truly sorry that our support team did not respond to your request in a timely manner alsoWe are working diligently to get caught up and have been increasing our team size, as you suggested, to accommodate the number of requests that are coming inThis delay was caused by an unexpected, large increase in sales that generated shipping delays and, in turn support delaysAgain, my apologiesThank you kindly for your patience
I truly apologize for the delays on your orderYour devices have been processed for shipment and will depart our facility by the end of the weekOnce USPS has scanned in your order please allow at least hours before attempting to track the package so that their system may updateYour tracking number is [redacted] Thank you very kindly for your support of TrackR and your patience.Best Regards,C [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10638803, and find that this resolution is satisfactory to meHowever there are tons of other customers who are still being taken for a rideAny help from your end would be great Regards, [redacted] ***
Hello Mr [redacted] I am truly sorry for the experience that you have hadI see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it todayYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] If you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for youhttps://thetrackr.com/warranty Thank you very much for your patience and understanding this busy time as we work to get caught up on customer responses
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11121519, and find that this resolution is satisfactory to me Regards, M [redacted]
You have been sent an email from our CS manager directlyPlease accept our apology for any dissatisfaction you may have experienced
Hello A [redacted] ,I'm very sorry that you are not pleased with your devicesAfter looking into your chat and email requests I see that you are still in correspondence with one of our support agentsKindly check your email and she will continue to help you with your return processThank you
Hello ***, Thank you for reaching out to usI am very sorry to hear you've had issues receiving your refundI will have a TrackR Senior Rep contact you to assist you with receiving your full refundThank you
Excellent service and products!