Hello J [redacted] ,I apologize that your return process was not completed after you filled out the surveyI have processed a full refund as requested, please allow 3-business days for the transaction to complete and reflect on your statementThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12610057, and find that this resolution is satisfactory to me Regards, ***
Hello Mr P [redacted] , I apologize for your dissatisfactionI have issued you a refund in full, please allow at least 3-business days for it to reflect on your statement
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to meHowever, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the companyI can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receiveHow about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations! Regards, [redacted] ***
I sincerely apologize for the inconvenience of not getting the TrackR device delivered to you on timeThe success of the device has lead to a backlog of shipmentWe do not dispute our customers, however if you would still like to get the product I would be happy to personally handle this and get your order out to you right awayPlease email me at [redacted] @thetrackr.com and I will do my best to help resolve any issues you may have
Hello G***, I am very sorry that your accessory was left out of your order and that we did not get back to your request soonerWe are currently working to get caught up on customer requests from the busy holiday seasonI have processed a new shipment for the remainder of your order and you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please be advised that it may take 24-hours for the tracking info to update once USPS has picked up your packageThank you kindly
Hello M***, I have read your complaint and I am very sorry that your order took so long to ship and that we did not communicate to you properly, we incurred a unexpected backlog of orders during the busy holiday season. I realize this must have caused stress and I truly do... apologize. I have processed your full refund as requested, please allow up to 3-5 business days for the transaction to complete and reflect in your account. Thank you kindly for your patience.
Hello L***, I am truly sorry that your order was misplaced or lost, we did encounter some issues with packages not being scanned in by USPS just prior to Christmas. I see that your refund has been completed via PayPal. Thank you kindly for your patience and support.
Hello J***,I am very sorry for the delay in receiving your orderI see that your order was delivered via USPS on Dec with tracking number [redacted] If you wish to still receive a refund you may take advantage of our days no questions asked return policy as stated on our websiteThank you kindly for your patience while we work to get caught up on orders
Waited a VERY long time to get my order and when it didn't come, I finally reached customer "service"I was lied to by the repto get me off the phone and given the run-a-round to put me off 'till "later"Now I finally have the product and the damn thing can't find my car keys I left in the car in the driveway feet away! bucks down the drain and I'm not going to ask for a refund cause I can't stand the idea of dealing with these people PLEASE Don't do business with these [redacted] , PLEASE !!!
Separation alerts do not workThey go off when the trackr is right next to the phone! Hence it beeps all the time even when the two are close Sometimes when you leave your item, the alert does not sound tooThe company claims the app works in the background but I got a good 500m away and no alert occurredAs soon as I opened the iOS app, the alert went offKinda pointless if the separation alerts only actually work when the app is open (unlike what is claimed)
Terrible productThe devices don't work as advertisedThe batteries die within weeksI feel like I got scammed for a dollar store version of the tile, but I bought directly from the storeHi read the Google play store reviewsCompany does not respond
Hi there,Thank you for reaching out to TrackRI am very sorry that your experience has been slow, and that you are not happy with your TrackR devicesIf you would like you can send them back to us for a full refund The purchaser may return product(s) purchased from TrackR’s Online Store within days of receiving the product(s)Only products that have been purchased directly from TrackR, either through www.TheTrackR.com or through a TrackR Indiegogo campaign, can be returned to TrackR at the address shown belowTrackR products purchased through other retailers must be returned in accordance with their respective returns and refunds policyTo return an item to TrackR, please ensure that the product(s) is carefully packaged and well protectedPlease include a reason for the return and relevant order information, including the email address associated with the order and a transaction ID numberIncluding brief details about the phone you are using will also be helpful for documentation Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable PHONE HALO ATTN: RETURNS Once TrackR has received and processed your return and refund, a Support Rep will send an email notification to youAgain, we're sorry to hear that it will not work out and hope to help find your lost items in the futureWe appreciate your cooperation! Thank you!
Complaint: I am rejecting this response because: In summary it seems odd to me that all of a sudden my orders ready, engraved, and shipping after I finally complain/ask for a refund months after never receiving my order Another thing that Track R failed to do was to check if my shipping information was still currentBeing stationed overseas working for the US Army means we eventually have to moveSo my current address is now differentThis means I'll never receive my shipment due to TrackR negligence in handling my order and complaint/refundThe latest response here providing a USPS tracking number seems to be another tactic to buy time to get my ordered shippedAll the tracking number means is that TrackR has printed out an electronic shipping label onlineThis doesn’t mean it physically shippedThis is completely unacceptable to me and based on the following I demand a full refund as expeditiously as possible 08/01/Placed order 08/01/ "Money Immediately" is charged to my Pay Pal 11/22/Disputed Pay Pal charge on grounds of never receiving productAlso submitted complaint to Revdex.com after reading others with the same problem 11/23/Received this response below from TrackR to my Pay Pal dispute From Buyer - G [redacted] 11/22/16:PST I never received these items and wish a full refund From Seller - TrackR, Inc 11/23/09:PST Your order is NON refundable, as it is engraved and personalizedAs soon as we receive your personalized item it will be shipped immediately, and you will receive your tracking information From Buyer - G [redacted] 11/23/16:PST This tells me that the item has not even been preparedIf it was already engraved it should of shipped long agoThis has been reported to the Revdex.com and shall be elevated to a class action case if need be 5.11/28/- I get this e-mail saying item has already been shipped USPS First Class with no tracking number provided I ship things a lot living overseas with the military and companies always provide a tracking number when notifying you of a shipment Dear G [redacted] ***, Thank you for your order from TrackR! We wanted to let you know that your order was shipped via USPS, USPS First Class Mail on 11/27/ Shipped To: G [redacted] PSC BOX [redacted] APO, AP 96338-US 11/30/– Received response to complaint with the Revdex.com giving a tracking number of my shipmentI check and USPS has just been notified of intent to shipThis translates into TrackR making an electronic shipping label online, but hasn’t actually shipped anything Regards, G [redacted] ***Complaint:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10715107, and find that this resolution is satisfactory to me Regards, J [redacted]
Hello [redacted] , I understand that you do not have the entire order to returnIt is fine to send back the devices that you do have along with the water resistant cases for a full refundIf you would please print a copy of this correspondence and place it in the package along with your returned items, this will endure that your refund will be processed in full as our usual policy is to only refund for the amount of items returnedAgain, I'm very sorry for your dissatisfying experienceThank you very much [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10945746, after almost 13 months of waiting for this product they have now refunded my monies in full and find this resolution is satisfactory to me, finally. Thank you for your help in this matter and hope others will contact you and resolve their frustrations also. Thanks again. Regards, A [redacted]
Hello J [redacted] ,I apologize that your return process was not completed after you filled out the surveyI have processed a full refund as requested, please allow 3-business days for the transaction to complete and reflect on your statementThank you kindly
Hello C [redacted] , I apologize for the delay on your orderYou have been refunded in full via PaypalThank you and have a great day!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12610057, and find that this resolution is satisfactory to me Regards, ***
Hello Mr P [redacted] , I apologize for your dissatisfactionI have issued you a refund in full, please allow at least 3-business days for it to reflect on your statement
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to meHowever, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the companyI can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receiveHow about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations! Regards, [redacted] ***
Steps taken to resolve:On 05/11/17 a TrackR Support Rep forwarded D [redacted] the needed information for a his requested return of his TrackR order.
I sincerely apologize for the inconvenience of not getting the TrackR device delivered to you on timeThe success of the device has lead to a backlog of shipmentWe do not dispute our customers, however if you would still like to get the product I would be happy to personally handle this and get your order out to you right awayPlease email me at [redacted] @thetrackr.com and I will do my best to help resolve any issues you may have
Hello G***, I am very sorry that your accessory was left out of your order and that we did not get back to your request soonerWe are currently working to get caught up on customer requests from the busy holiday seasonI have processed a new shipment for the remainder of your order and you may track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] Please be advised that it may take 24-hours for the tracking info to update once USPS has picked up your packageThank you kindly
Hello M***, I have read your complaint and I am very sorry that your order took so long to ship and that we did not communicate to you properly, we incurred a unexpected backlog of orders during the busy holiday season. I realize this must have caused stress and I truly do... apologize. I have processed your full refund as requested, please allow up to 3-5 business days for the transaction to complete and reflect in your account. Thank you kindly for your patience.
Hello L***, I am truly sorry that your order was misplaced or lost, we did encounter some issues with packages not being scanned in by USPS just prior to Christmas. I see that your refund has been completed via PayPal. Thank you kindly for your patience and support.
Hello J***,I am very sorry for the delay in receiving your orderI see that your order was delivered via USPS on Dec with tracking number [redacted] If you wish to still receive a refund you may take advantage of our days no questions asked return policy as stated on our websiteThank you kindly for your patience while we work to get caught up on orders
Waited a VERY long time to get my order and when it didn't come, I finally reached customer "service"I was lied to by the repto get me off the phone and given the run-a-round to put me off 'till "later"Now I finally have the product and the damn thing can't find my car keys I left in the car in the driveway feet away! bucks down the drain and I'm not going to ask for a refund cause I can't stand the idea of dealing with these people PLEASE Don't do business with these [redacted] , PLEASE !!!
Separation alerts do not workThey go off when the trackr is right next to the phone! Hence it beeps all the time even when the two are close Sometimes when you leave your item, the alert does not sound tooThe company claims the app works in the background but I got a good 500m away and no alert occurredAs soon as I opened the iOS app, the alert went offKinda pointless if the separation alerts only actually work when the app is open (unlike what is claimed)
Terrible productThe devices don't work as advertisedThe batteries die within weeksI feel like I got scammed for a dollar store version of the tile, but I bought directly from the storeHi read the Google play store reviewsCompany does not respond
Hi there,Thank you for reaching out to TrackRI am very sorry that your experience has been slow, and that you are not happy with your TrackR devicesIf you would like you can send them back to us for a full refund The purchaser may return product(s) purchased from TrackR’s Online Store within days of receiving the product(s)Only products that have been purchased directly from TrackR, either through www.TheTrackR.com or through a TrackR Indiegogo campaign, can be returned to TrackR at the address shown belowTrackR products purchased through other retailers must be returned in accordance with their respective returns and refunds policyTo return an item to TrackR, please ensure that the product(s) is carefully packaged and well protectedPlease include a reason for the return and relevant order information, including the email address associated with the order and a transaction ID numberIncluding brief details about the phone you are using will also be helpful for documentation Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable PHONE HALO ATTN: RETURNS Once TrackR has received and processed your return and refund, a Support Rep will send an email notification to youAgain, we're sorry to hear that it will not work out and hope to help find your lost items in the futureWe appreciate your cooperation! Thank you!
Sorry about your experience but your order was shipped out on July 11thI have refunded you.RegardsS***
Complaint: I am rejecting this response because: In summary it seems odd to me that all of a sudden my orders ready, engraved, and shipping after I finally complain/ask for a refund months after never receiving my order Another thing that Track R failed to do was to check if my shipping information was still currentBeing stationed overseas working for the US Army means we eventually have to moveSo my current address is now differentThis means I'll never receive my shipment due to TrackR negligence in handling my order and complaint/refundThe latest response here providing a USPS tracking number seems to be another tactic to buy time to get my ordered shippedAll the tracking number means is that TrackR has printed out an electronic shipping label onlineThis doesn’t mean it physically shippedThis is completely unacceptable to me and based on the following I demand a full refund as expeditiously as possible 08/01/Placed order 08/01/ "Money Immediately" is charged to my Pay Pal 11/22/Disputed Pay Pal charge on grounds of never receiving productAlso submitted complaint to Revdex.com after reading others with the same problem 11/23/Received this response below from TrackR to my Pay Pal dispute From Buyer - G [redacted] 11/22/16:PST I never received these items and wish a full refund From Seller - TrackR, Inc 11/23/09:PST Your order is NON refundable, as it is engraved and personalizedAs soon as we receive your personalized item it will be shipped immediately, and you will receive your tracking information From Buyer - G [redacted] 11/23/16:PST This tells me that the item has not even been preparedIf it was already engraved it should of shipped long agoThis has been reported to the Revdex.com and shall be elevated to a class action case if need be 5.11/28/- I get this e-mail saying item has already been shipped USPS First Class with no tracking number provided I ship things a lot living overseas with the military and companies always provide a tracking number when notifying you of a shipment Dear G [redacted] ***, Thank you for your order from TrackR! We wanted to let you know that your order was shipped via USPS, USPS First Class Mail on 11/27/ Shipped To: G [redacted] PSC BOX [redacted] APO, AP 96338-US 11/30/– Received response to complaint with the Revdex.com giving a tracking number of my shipmentI check and USPS has just been notified of intent to shipThis translates into TrackR making an electronic shipping label online, but hasn’t actually shipped anything Regards, G [redacted] ***Complaint:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10715107, and find that this resolution is satisfactory to me Regards, J [redacted]
Hello [redacted] , I understand that you do not have the entire order to returnIt is fine to send back the devices that you do have along with the water resistant cases for a full refundIf you would please print a copy of this correspondence and place it in the package along with your returned items, this will endure that your refund will be processed in full as our usual policy is to only refund for the amount of items returnedAgain, I'm very sorry for your dissatisfying experienceThank you very much [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10945746, after almost 13 months of waiting for this product they have now refunded my monies in full and find this resolution is satisfactory to me, finally. Thank you for your help in this matter and hope others will contact you and resolve their frustrations also. Thanks again. Regards, A [redacted]