I truly apologize for the delays on your orderYour devices have been processed for shipment and will depart our facility by the end of the weekOnce USPS has scanned in your order please allow at least hours before attempting to track the package so that their system may updateYour tracking number is [redacted] Thank you very kindly for your support of TrackR and your patienceBest Regards, C [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10759768, and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Mr [redacted] I am truly sorry for the experience that you have hadI see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it todayYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 56If you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for youhttps://thetrackr.com/warrantyThank you very much for your patience and understanding this busy time as we work to get caught up on customer responses
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11094006, and find that this resolution is satisfactory to meThank you very, very much for you assistanceMy own messages received no acknowledgement whatsoever, but your intervention sparked a reply within hours Well done, Revdex.com! Best regards, D [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11624204, and find that this resolution is satisfactory to me Regards, R [redacted]
Hello ***, I'm very sorry to hear that you are having issues with your devicesI see that you had submitted your initial email to our support team on 6/and that a customer support representative responded to your request within hoursHe is currently waiting to hear back from you and would be more than happy to assist you in any way possibleI kindly ask that you respond to his email so that we can resolve any issues that you are experiencingThank you
Hello A [redacted] , I'm very sorry that you are not pleased with your devicesAfter looking into your chat and email requests I see that you are still in correspondence with one of our support agentsKindly check your email and she will continue to help you with your return process Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10596234, and find that this resolution is satisfactory to meToday I received a email from amazon payment refundBut I don't know payment is refund or not and they also waste my time and They should deposit my interest of payment They also waste my months I think they deposit my interest as a bank fix deposit Regards, [redacted]
I love my TrackR! It's so easy to set up and I put one on my keys and my dog's collarThe water resistant sleeve is great for him, tooI tested out ringing my phone on silent, and it's genius that this feature worksSuper excited to keep using TrackR!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11007028, and find that this resolution is satisfactory to me Regards, J [redacted] ***
Hello S***,I am truly sorry that your order took so long to shipWe received a large influx of orders over the holiday season that created a shipping backlogI see that your order was delivered yesterday and if you wish to still receive a refund you may mark return to sender and I can process the refund for youIf this is the route that you would like to go please let me know once the package has been picked up so that I can see the tracking and fulfill your refund requestAgain, my apologies for any frustration this has causedThank you kindly for your patience
Hello S***,I truly apologize for the experience you have hadOur records indicate that the package was delivered on Sept to the New York address that you provided during checkoutAfter looking into your correspondences with customer support I see that an offer was made last week to reship the package and we have not received a responsePlease respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same dayIf this is acceptable to you, please verify the shipping addressI look forward to hearing back from you
Hello A***, I apologize that we have experienced manufacturing delays and that you have not received you devices yetYour items are packaged and due to be shipped out todayYour business is greatly appreciatedThank you
Hello M***, I apologize for both the issues you have experienced with your devices and for the lack of response from our teamWe have experienced a recent influx in orders and customer inquiries which has resulted in longer response times from our support teamWe are working diligently to get caught up and appreciate your patience and supportI have issued a full refund as requested, please allow 3-business days for the transaction to settle and reflect on your accountAgain, our apologies for any dissatisfaction you have had
My experience with TrackR has been nothing but great! I ordered and received my TrackR's within a weekI contacted support with a few questions about the separation alert feature and my questions were answered quicklyI've had my TrackR's running for a few months with no problems
RUN RUN RUN and stay far away There are much trackers on the market and far better companies that actually care about their customersTrackR does not and you can see it here with all the negative reviews and complaints I feel bad for all the people that paid for their new product on Kickstarter and probably will never receive it I ordered mine on Groupon and times they had to refund my money and I had to order a new one before I actually got the productThank you to Groupon for actually refunding my money becasue if I didn't, I would have never gotten it from TrackR They are thiefs and lairsSTAY AWAY!!
I truly apologize for the delays on your orderYour devices have been processed for shipment and will depart our facility by the end of the weekOnce USPS has scanned in your order please allow at least hours before attempting to track the package so that their system may updateYour tracking number is [redacted] Thank you very kindly for your support of TrackR and your patienceBest Regards, C [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10759768, and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Mr [redacted] I am truly sorry for the experience that you have hadI see that your re-shipped order has been sent and according to USPS website, delivery was expected yesterday so I am hopeful that you will receive it todayYou may track your order at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 56If you find that you do not wish to keep the devices for any reason you may take advantage of our return policy as stated on our website, we will gladly return or exchange them for youhttps://thetrackr.com/warrantyThank you very much for your patience and understanding this busy time as we work to get caught up on customer responses
Hi A***,Thank you for reaching outI have just cancelled your order and refunded you the full amountThank you and have a great day! Best,TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11094006, and find that this resolution is satisfactory to meThank you very, very much for you assistanceMy own messages received no acknowledgement whatsoever, but your intervention sparked a reply within hours Well done, Revdex.com! Best regards, D [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11624204, and find that this resolution is satisfactory to me Regards, R [redacted]
Hello ***, I'm very sorry to hear that you are having issues with your devicesI see that you had submitted your initial email to our support team on 6/and that a customer support representative responded to your request within hoursHe is currently waiting to hear back from you and would be more than happy to assist you in any way possibleI kindly ask that you respond to his email so that we can resolve any issues that you are experiencingThank you
Hello A [redacted] , I'm very sorry that you are not pleased with your devicesAfter looking into your chat and email requests I see that you are still in correspondence with one of our support agentsKindly check your email and she will continue to help you with your return process Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10596234, and find that this resolution is satisfactory to meToday I received a email from amazon payment refundBut I don't know payment is refund or not and they also waste my time and They should deposit my interest of payment They also waste my months I think they deposit my interest as a bank fix deposit Regards, [redacted]
I love my TrackR! It's so easy to set up and I put one on my keys and my dog's collarThe water resistant sleeve is great for him, tooI tested out ringing my phone on silent, and it's genius that this feature worksSuper excited to keep using TrackR!
Hello,I apologize for the delay on your orderI see that you have already been issued a refund on 8/Thank you kindly
I have ordered in september en still not received anythingorder was 09-27-and now it is 12-1-This is my ordernumber: Order ID#:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11007028, and find that this resolution is satisfactory to me Regards, J [redacted] ***
Hello S***,I am truly sorry that your order took so long to shipWe received a large influx of orders over the holiday season that created a shipping backlogI see that your order was delivered yesterday and if you wish to still receive a refund you may mark return to sender and I can process the refund for youIf this is the route that you would like to go please let me know once the package has been picked up so that I can see the tracking and fulfill your refund requestAgain, my apologies for any frustration this has causedThank you kindly for your patience
Hello S***,I truly apologize for the experience you have hadOur records indicate that the package was delivered on Sept to the New York address that you provided during checkoutAfter looking into your correspondences with customer support I see that an offer was made last week to reship the package and we have not received a responsePlease respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same dayIf this is acceptable to you, please verify the shipping addressI look forward to hearing back from you
Hello A***, I apologize that we have experienced manufacturing delays and that you have not received you devices yetYour items are packaged and due to be shipped out todayYour business is greatly appreciatedThank you
Hello M***, I apologize for both the issues you have experienced with your devices and for the lack of response from our teamWe have experienced a recent influx in orders and customer inquiries which has resulted in longer response times from our support teamWe are working diligently to get caught up and appreciate your patience and supportI have issued a full refund as requested, please allow 3-business days for the transaction to settle and reflect on your accountAgain, our apologies for any dissatisfaction you have had
Sorry about the delay in getting your order outYou have been refunded.RegardsS***
My experience with TrackR has been nothing but great! I ordered and received my TrackR's within a weekI contacted support with a few questions about the separation alert feature and my questions were answered quicklyI've had my TrackR's running for a few months with no problems
RUN RUN RUN and stay far away There are much trackers on the market and far better companies that actually care about their customersTrackR does not and you can see it here with all the negative reviews and complaints I feel bad for all the people that paid for their new product on Kickstarter and probably will never receive it I ordered mine on Groupon and times they had to refund my money and I had to order a new one before I actually got the productThank you to Groupon for actually refunding my money becasue if I didn't, I would have never gotten it from TrackR They are thiefs and lairsSTAY AWAY!!