Still waiting for the we orderedI have contacted support and no-body is eager to helpThis company is eager to sell, not so eager to TRACK your package till it reach youThey opted for the limited tracking option on our package and now DHL has no idea where our package isA very disappointing experience and we will probably not see our money refunded or the products be boughtA reputable company does not operate in the manner they doTrackR please stop focusing on marketing and rather on customer satisfaction and support
Hello D***, I am very sorry for the delays regarding your order and customer support responsesWe incurred an unexpected backlog of orders during the busy holiday season which caused us to also get behind on responsesWe are working hard to get caught up and appreciate your patience immenselyI see that one of customer support agents was able to process your refund yesterday and that the transaction is completing through our credit card processorThank you again
Hello ***,My sincere apologies for the dissatisfaction you have with your experienceWe do not make a practice of blocking people on social media and I did bring this to their attention and asked that it not happenI have looked into your order and previous correspondences and see that you were issued a full refund and sent a complimentary device to help compensate for your frustration and timeI am truly sorry that our support team did not respond to your request in a timely manner alsoWe are working diligently to get caught up and have been increasing our team size, as you suggested, to accommodate the number of requests that are coming inThis delay was caused by an unexpected, large increase in sales that generated shipping delays and, in turn support delaysAgain, my apologiesThank you kindly for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10572124, and find that this resolution is satisfactory to me HOWEVER, I do believe this is a fraudulent company Just look at their facebook and all of the negative posts and complaints about the same issue I had I believe they should be investigated by authorities and their scam operation shut down They are taking hundreds of thousands of dollars for bogus product that does not exist! Regards, [redacted] ***
Hi M [redacted] Apologizes about the delay in getting your order out , we are in a backlog and this should have been communicated to youYour order will ship out today via USPS tracking id:LJ[redacted] 99US Please allow days for the tracking to go live RegardsS***
Revdex.com:There is a big IF here, If they refund my money and how long it will take I would like to keep this open until I receive my refund I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca For there interaction Regards, R [redacted]
I apologize for the delays on your orderYour refund was processed on Sept I'm very sorry it did not work out, your patience and support have been greatly appreciated
My TrackR did not work as advertisedI followed TrackR's policy to get a refund in return for my return of the itemIt's been almost two months since they received the item back and no credit to my card yetNow they are not even answering my e-mails
Hello S [redacted] ,I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI have isssued you a refund in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementThank you kindly for your patience and support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11020011, and find that this resolution is satisfactory to me Regards, P [redacted]
Hello S***, I'm very sorry to hear that you do not wish to allow us to help with your complaintI have processed a refund in full, please allow 3-business days for the transaction to complete and reflect on your accountThank you for choosing TrackR
Apologizes about the delay in getting your order out,we were backloggedHowever you shipment was sent out and is due to fro delivery today Aug 13th via USPS data-referer-safe="1" rel="noreferrer" https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]" class="cuttext">target="_blank">https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[red...⇄ 935139RegardsS***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10822574, and find that this resolution is satisfactory to me Regards, D [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10686834, and find that this resolution is satisfactory to me I believe this business violates law by selling product that is under development and not ready to ship Regards, J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10772488, and find that this resolution is satisfactory to me arial, sans-serif;">I am copying Revdex.com here to report that my claim was attended thanks to themMany thanks! I am very grateful about your very diligent interventionYou can close case # Regards, J [redacted]
Hi [redacted] , I will be glad to help you with a refundCan you please provide me with the email address used to place the order? Best, ***
Still waiting for the we orderedI have contacted support and no-body is eager to helpThis company is eager to sell, not so eager to TRACK your package till it reach youThey opted for the limited tracking option on our package and now DHL has no idea where our package isA very disappointing experience and we will probably not see our money refunded or the products be boughtA reputable company does not operate in the manner they doTrackR please stop focusing on marketing and rather on customer satisfaction and support
Steps taken to resolve:on 05/28/a TrackR Support Rep forwarded C [redacted] the information needed to return their TrackR order for a refund
Hello D***, I am very sorry for the delays regarding your order and customer support responsesWe incurred an unexpected backlog of orders during the busy holiday season which caused us to also get behind on responsesWe are working hard to get caught up and appreciate your patience immenselyI see that one of customer support agents was able to process your refund yesterday and that the transaction is completing through our credit card processorThank you again
Hello ***,My sincere apologies for the dissatisfaction you have with your experienceWe do not make a practice of blocking people on social media and I did bring this to their attention and asked that it not happenI have looked into your order and previous correspondences and see that you were issued a full refund and sent a complimentary device to help compensate for your frustration and timeI am truly sorry that our support team did not respond to your request in a timely manner alsoWe are working diligently to get caught up and have been increasing our team size, as you suggested, to accommodate the number of requests that are coming inThis delay was caused by an unexpected, large increase in sales that generated shipping delays and, in turn support delaysAgain, my apologiesThank you kindly for your patience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10572124, and find that this resolution is satisfactory to me HOWEVER, I do believe this is a fraudulent company Just look at their facebook and all of the negative posts and complaints about the same issue I had I believe they should be investigated by authorities and their scam operation shut down They are taking hundreds of thousands of dollars for bogus product that does not exist! Regards, [redacted] ***
Hello A***,I have issued you a refund in full, as requestedPlease allow 3-business days for it to reflect on your statementThank you
Hi M [redacted] Apologizes about the delay in getting your order out , we are in a backlog and this should have been communicated to youYour order will ship out today via USPS tracking id:LJ[redacted] 99US Please allow days for the tracking to go live RegardsS***
Revdex.com:There is a big IF here, If they refund my money and how long it will take I would like to keep this open until I receive my refund I have reviewed the response made by the business in reference to complaint ID 10716837, and find that this resolution is good but only when I receive a full refund to me In the mean time I would like to thank the Revdex.com of Sant Barbra, Ca For there interaction Regards, R [redacted]
Hi ***,In our system it seems that your order has been cancelled and refundedHave you received your refund? Best,TrackR
I apologize for the delays on your orderYour refund was processed on Sept I'm very sorry it did not work out, your patience and support have been greatly appreciated
My TrackR did not work as advertisedI followed TrackR's policy to get a refund in return for my return of the itemIt's been almost two months since they received the item back and no credit to my card yetNow they are not even answering my e-mails
Hello S [redacted] ,I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI have isssued you a refund in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementThank you kindly for your patience and support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11020011, and find that this resolution is satisfactory to me Regards, P [redacted]
Hello S***, I'm very sorry to hear that you do not wish to allow us to help with your complaintI have processed a refund in full, please allow 3-business days for the transaction to complete and reflect on your accountThank you for choosing TrackR
Apologizes about the delay in getting your order out,we were backloggedHowever you shipment was sent out and is due to fro delivery today Aug 13th via USPS data-referer-safe="1" rel="noreferrer" https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]" class="cuttext">target="_blank">https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[red...⇄ 935139RegardsS***
Hello A***, I have issued you a refund in full, as requestedPlease allow 3-business days for it to reflect on your statementThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10822574, and find that this resolution is satisfactory to me Regards, D [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10686834, and find that this resolution is satisfactory to me I believe this business violates law by selling product that is under development and not ready to ship Regards, J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10772488, and find that this resolution is satisfactory to me arial, sans-serif;">I am copying Revdex.com here to report that my claim was attended thanks to themMany thanks! I am very grateful about your very diligent interventionYou can close case # Regards, J [redacted]