Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10670680, and find that this resolution is satisfactory to meIt's sad that I had to get the Revdex.com involved for them to speak up and give me my refund, but I am very, very thankful for your help Regards, A [redacted]
Complaint: I am rejecting this response because: The devices were given as gifts for Christmas, so I cannot retrieve several as they were sent out of state to family membersI can return possibly five devices, but expect a full refund as none of them work anymorePlease let me know if I may return the five devices for a full refund of $I will return the "water-resistant pouches" as well, as they were described as "water PROOF" when I ordered them but later changed to water resistant, which I cannot use on dogsSo again, I can return five devices and the two pouches for a full refund of $Please advise Regards, Mi [redacted]
Hello B [redacted] , I am very sorry that your order did not arrive in time for ChristmasI see that your package was delivered last week and that you are currently in correspondence with one of our support agentsPlease keep an eye out for the emails that she sent you that include an offer for compensationAgain, my apologies for the delayWe have been working diligently to get caught up on customer requests and shipments after the very busy holidayThank you kindly for your patience and support
Hello ***,I apologize for any frustration caused. After looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticket. This merging is done so that we may... handle requests faster and so our agents are not responding to the same customer at once. Additionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundable. I kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from you. Thank you
To [redacted] , Thank you for reaching out. I apologize for the delay in receiving your product, but I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for your returned funds. -TrackR-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006022, and find that this resolution is satisfactory to meI received a full refund to my PayPal account thank you Regards, E [redacted]
Hello T***,I am truly sorry for the delay in receiving your orderI see that your items were delivered on the 17th to the Austin TX address on fileIt is unclear to us why the package was rerouted back to CA in the first place, unfortunately USPS did not give specifics as to why that happened If you still wish to receive a refund simply follow the steps in our return policy as stated on our website and we would be happy to accommodateWe are striving to improve our turnaround times as our company continues to growThank you kindly for your patience and support, they are greatly appreciatedThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10627605, and find that this resolution is satisfactory to me Regards, M [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006022, and find that this resolution is satisfactory to me I received a full refund to my PayPal accountthank you Regards, E [redacted]
Hello A [redacted] ,I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requestsWe will gladly accept any returned items should you not be satisfied with themI have asked one of our support reps to reply to your request and assist you in the return process, you should be hearing from him shortlyPlease keep your complaint open until our representative has resolved your requestThank you kindly for choosing TrackR
Complaint: I am rejecting this response because: a) It is too costly to send the samples back to originThey have a local distributor in ChileI prefer to send the samples to the local distributorb) Marketing of the devices by the company says "Track your cars with this"The true is the tracking distance is metersNo way to track a carThey are useless for what they claimc) They are deceiving people, specially people abroadOn the thousandsd) I don't trust this companyWont be spending more money on them.Many people consider this a new kind of scamRegards, [redacted] D [redacted] ***
Hello K***, I'm very sorry that your order did not ship in a timely mannerI have issued you a full refund as requested, please allow 3-business days for the transaction to complete and reflect on your accountThank you kindly for your patience, I apologize about the delay on engraving
Hello A [redacted] , I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requestsWe will gladly accept any returned items should you not be satisfied with themI have asked one of our support reps to reply to your request and assist you in the return process, you should be hearing from him shortlyPlease keep your complaint open until our representative has resolved your requestThank you kindly for choosing TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11009865, and find that this resolution is satisfactory to me Regards, J [redacted]
Complaint: I am rejecting this response because: A USPS shipping label was printed on 8/12, but the product has not be delivered or given to the USPS I still do not have the order and it's been another days I either want a refund or my order NOW NOW NOW Thanks Regards, L [redacted] ***
I apologize about the delay in getting your order outYou have been refunded however it seems like your order was shipped out tooPlease refuse shipment and return the order when you get it.Regards
Hi J [redacted] ,You were refunded, please see below: Refund Information Refund Transaction IDds***mRefund Amount $USD Refund Status Settled Refund Date08/10/11:AM CDTRegards S***
Hello D***,I am truly sorry for the delay on your order, it appears that the tracking never showed any movement on USPS siteI see that a full refund has been issued via customer supportAdditionally, I apologize that you did not receive a timely response to your requestThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10670680, and find that this resolution is satisfactory to meIt's sad that I had to get the Revdex.com involved for them to speak up and give me my refund, but I am very, very thankful for your help Regards, A [redacted]
Complaint: I am rejecting this response because: The devices were given as gifts for Christmas, so I cannot retrieve several as they were sent out of state to family membersI can return possibly five devices, but expect a full refund as none of them work anymorePlease let me know if I may return the five devices for a full refund of $I will return the "water-resistant pouches" as well, as they were described as "water PROOF" when I ordered them but later changed to water resistant, which I cannot use on dogsSo again, I can return five devices and the two pouches for a full refund of $Please advise Regards, Mi [redacted]
Hello B [redacted] , I am very sorry that your order did not arrive in time for ChristmasI see that your package was delivered last week and that you are currently in correspondence with one of our support agentsPlease keep an eye out for the emails that she sent you that include an offer for compensationAgain, my apologies for the delayWe have been working diligently to get caught up on customer requests and shipments after the very busy holidayThank you kindly for your patience and support
Hello ***,I apologize for any frustration caused. After looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticket. This merging is done so that we may... handle requests faster and so our agents are not responding to the same customer at once. Additionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundable. I kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from you. Thank you
To [redacted] , Thank you for reaching out. I apologize for the delay in receiving your product, but I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for your returned funds. -TrackR-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006022, and find that this resolution is satisfactory to meI received a full refund to my PayPal account thank you Regards, E [redacted]
Hi,The customer's order has been processed and shippedThe USPS tracking number is [redacted] Thank you
Hello T***,I am truly sorry for the delay in receiving your orderI see that your items were delivered on the 17th to the Austin TX address on fileIt is unclear to us why the package was rerouted back to CA in the first place, unfortunately USPS did not give specifics as to why that happened If you still wish to receive a refund simply follow the steps in our return policy as stated on our website and we would be happy to accommodateWe are striving to improve our turnaround times as our company continues to growThank you kindly for your patience and support, they are greatly appreciatedThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10627605, and find that this resolution is satisfactory to me Regards, M [redacted] ***
I called and left you a message, please call me back.RegardsS***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006022, and find that this resolution is satisfactory to me I received a full refund to my PayPal accountthank you Regards, E [redacted]
Hello A [redacted] ,I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requestsWe will gladly accept any returned items should you not be satisfied with themI have asked one of our support reps to reply to your request and assist you in the return process, you should be hearing from him shortlyPlease keep your complaint open until our representative has resolved your requestThank you kindly for choosing TrackR
Complaint: I am rejecting this response because: a) It is too costly to send the samples back to originThey have a local distributor in ChileI prefer to send the samples to the local distributorb) Marketing of the devices by the company says "Track your cars with this"The true is the tracking distance is metersNo way to track a carThey are useless for what they claimc) They are deceiving people, specially people abroadOn the thousandsd) I don't trust this companyWont be spending more money on them.Many people consider this a new kind of scamRegards, [redacted] D [redacted] ***
Hello K***, I'm very sorry that your order did not ship in a timely mannerI have issued you a full refund as requested, please allow 3-business days for the transaction to complete and reflect on your accountThank you kindly for your patience, I apologize about the delay on engraving
Hello A [redacted] , I apologize for the delayed responses, we have been extremely busy and trying to catch up to all customer requestsWe will gladly accept any returned items should you not be satisfied with themI have asked one of our support reps to reply to your request and assist you in the return process, you should be hearing from him shortlyPlease keep your complaint open until our representative has resolved your requestThank you kindly for choosing TrackR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11009865, and find that this resolution is satisfactory to me Regards, J [redacted]
Complaint: I am rejecting this response because: A USPS shipping label was printed on 8/12, but the product has not be delivered or given to the USPS I still do not have the order and it's been another days I either want a refund or my order NOW NOW NOW Thanks Regards, L [redacted] ***
I apologize about the delay in getting your order outYou have been refunded however it seems like your order was shipped out tooPlease refuse shipment and return the order when you get it.Regards
Hi J [redacted] ,You were refunded, please see below: Refund Information Refund Transaction IDds***mRefund Amount $USD Refund Status Settled Refund Date08/10/11:AM CDTRegards S***
Hello D***,I am truly sorry for the delay on your order, it appears that the tracking never showed any movement on USPS siteI see that a full refund has been issued via customer supportAdditionally, I apologize that you did not receive a timely response to your requestThank you kindly