Better Business Within an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my moneyThank you so much with your help in this matter Regards, J [redacted] ***
Complaint: I am rejecting this response because: After a long, drawn out return process for a defective product (it took approximately months), I have still not received a full refund for the Trackrs I returnedI have returned Trackrs to the company totaling $(each device costs $30)The refund the company provided was only for $Thus, the company still owes me $for the products I have returnedIt should be noted that I specifically asked this customer service representative about the product return and what exactly needed to be returned for a full refund, and followed her instructions exactlyAfter emailing the original customer service rep I was originally in contact at least three separate times, and receiving no response, it seems as though I have no other option but to again file a complaint for poor business practices, poor customer service practices and not fulfilling the refund for the order I returnedAs a note, the customer service I have received up until this point has also been horrendous, especially for such a pricey, sub-par productThis company has a terrible business model and overall company mindset, it is clear that customers certainly do not come firstI would like a full refund of the $owed to me by the company credited to my card immediately, and then no further contact from this business Regards, R [redacted]
Hello ***,I am truly sorry for the way your request was handled and for the delay in receiving your order, it took us a couple weeks to get caught up on the large influx of holiday ordersI have attempted to locate your customer support request in our system and I am not able to find it under either of the email addresses provided in both your order and complaintWill you please provide me with the email address used to send in your customer support request so that we may use this as an opportunity to improve our customer support? Additionally, I have processed a refund in full as requestedPlease keep the device that was delivered to you as compliments for the delays and frustration you have enduredThank you kindly
Hello ***, I apologize for any frustration causedAfter looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticketThis merging is done so that we may handle requests faster and so our agents are not responding to the same customer at onceAdditionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundableI kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from youThank you
Complaint: I am rejecting this response because:Due to the inconvenience caused and time wasted, good business practice (and the correct thing to do) would dictate that you supply me the product free of chargeIt is unclear that you actually have a product to sellBy providing the product I would have confirmation that his is not a scam.I don't understand how your company can still accept orders, when you have no product to sell; this is not stated on your website and deceptive business practice Regards, [redacted] M***, MD
Hello N***, I'm truly sorry for the delay on your orderIt appears that your items were shipped out via USPS on Dec and is currently in AustraliaI would be happy to refund your order if you wish, simply refuse the package so that it may be rerouted back to our headquarters and once received, one of our agents will process the refundAgain, I'm very sorry for the long waitThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11506554, and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello J***,I apologize for your unsatisfaction on the delay of your orderYour support of our product has been greatly appreciatedI have gone ahead and refunded you in full for your order, please allow 3-business days for it to reflect on your statementThank you and have a wonderful day
I supported their crowdfunding campaign on 7-10-in return for TrackR Bravo devicesThey seemed to constantly extend their delivery deadlinesDespite their constant press relations and marketing, they never seemed to be able to explain when they'd finally deliver their productTheir employees even offer to give away free devices to their friends on social media, meanwhile paying customers (like me) have yet to receive their ordersTheir "Order Status" systems aren't integrated and their support staff is extremely unresponsive
Hello S***,I am so very sorry that you did not receive the products you ordered when expectedI have issued you a refund in full ($from our end and $through paypal)Please allow 3-business days for your refund to reflect on your statementThank you kindly for your patience
I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI see that you have already been refunded in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementOur customer relations manager C [redacted] will be contacting you directly via emailThank you kindly for your patience and support
Hi A***, Thank you for contacting TrackRI apologize for the delay in receiving your productYour order will be shipped out today, and the USPS tracking number for the order is [redacted] 74.Thank you and have a great day! Best, TrackR
Hello Ms C**,I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug11, but the package was never scanned in by themI have processed your order for reshipment and it will go out no later than tomorrowOnce USPS has scanned your package in please allow at least hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 32Additionally I have included complimentary accessories to help compensate for your time and troublesThank you kindly for your patience and support!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11634967, and find that this resolution is satisfactory to me Regards, [redacted] C [redacted] P.S A July 10th order delivered, finally, on Aug 19th is still unacceptable Oh and the address on the package I received still differed from the full address information I provided when it was returned by the Post Office with an "incomplete address"
Hello S***, I truly apologize for the experience you have hadOur records indicate that the package was delivered on Sept to the New York address that you provided during checkoutAfter looking into your correspondences with customer support I see that an offer was made last week to reship the package and we have not received a responsePlease respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same dayIf this is acceptable to you, please verify the shipping addressI look forward to hearing back from you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to meWithin an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my moneyThank you so much with your help in this matter Regards, J [redacted] ***
Purchased a TrackR Bravo device on 11/28/Received and activated it on 12/3/Performance was spotty, distance was about feetThe next day it would not work at allRemoved the volt battery and found it to be volts, or deadEmailed the company about receiving the device with a dead battery and their response was a sales pitch for the device and that they considered my complaint resolved.The next day I went to their website and started a chat session and they kept telling me to reset the deviceI had to insist that you can't reset a dead battery at which time they asked for my order details and then left me hanging with no further responseThey do not stand behind their products at allI cannot recommend this terrible companyI wish I would have looked here and saw their "F" rating first before I purchased
Better Business Within an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my moneyThank you so much with your help in this matter Regards, J [redacted] ***
Complaint: I am rejecting this response because: After a long, drawn out return process for a defective product (it took approximately months), I have still not received a full refund for the Trackrs I returnedI have returned Trackrs to the company totaling $(each device costs $30)The refund the company provided was only for $Thus, the company still owes me $for the products I have returnedIt should be noted that I specifically asked this customer service representative about the product return and what exactly needed to be returned for a full refund, and followed her instructions exactlyAfter emailing the original customer service rep I was originally in contact at least three separate times, and receiving no response, it seems as though I have no other option but to again file a complaint for poor business practices, poor customer service practices and not fulfilling the refund for the order I returnedAs a note, the customer service I have received up until this point has also been horrendous, especially for such a pricey, sub-par productThis company has a terrible business model and overall company mindset, it is clear that customers certainly do not come firstI would like a full refund of the $owed to me by the company credited to my card immediately, and then no further contact from this business Regards, R [redacted]
Hello ***,I am truly sorry for the way your request was handled and for the delay in receiving your order, it took us a couple weeks to get caught up on the large influx of holiday ordersI have attempted to locate your customer support request in our system and I am not able to find it under either of the email addresses provided in both your order and complaintWill you please provide me with the email address used to send in your customer support request so that we may use this as an opportunity to improve our customer support? Additionally, I have processed a refund in full as requestedPlease keep the device that was delivered to you as compliments for the delays and frustration you have enduredThank you kindly
Hello ***, I apologize for any frustration causedAfter looking through your emails with support I see that you have been in contact with one agent and that you had opened multiple new tickets that other agents have closed and merged into your current open ticketThis merging is done so that we may handle requests faster and so our agents are not responding to the same customer at onceAdditionally, the agent you are currently corresponding with was attempting to do troubleshooting with you because you purchased custom engraved devices which, as stated on our website are not refundableI kindly ask that you check your email, the agent responded yesterday and is waiting to hear back from youThank you
Complaint: I am rejecting this response because:Due to the inconvenience caused and time wasted, good business practice (and the correct thing to do) would dictate that you supply me the product free of chargeIt is unclear that you actually have a product to sellBy providing the product I would have confirmation that his is not a scam.I don't understand how your company can still accept orders, when you have no product to sell; this is not stated on your website and deceptive business practice Regards, [redacted] M***, MD
Hello N***, I'm truly sorry for the delay on your orderIt appears that your items were shipped out via USPS on Dec and is currently in AustraliaI would be happy to refund your order if you wish, simply refuse the package so that it may be rerouted back to our headquarters and once received, one of our agents will process the refundAgain, I'm very sorry for the long waitThank you kindly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11506554, and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello J***,I apologize for your unsatisfaction on the delay of your orderYour support of our product has been greatly appreciatedI have gone ahead and refunded you in full for your order, please allow 3-business days for it to reflect on your statementThank you and have a wonderful day
I supported their crowdfunding campaign on 7-10-in return for TrackR Bravo devicesThey seemed to constantly extend their delivery deadlinesDespite their constant press relations and marketing, they never seemed to be able to explain when they'd finally deliver their productTheir employees even offer to give away free devices to their friends on social media, meanwhile paying customers (like me) have yet to receive their ordersTheir "Order Status" systems aren't integrated and their support staff is extremely unresponsive
Hello S***,I am so very sorry that you did not receive the products you ordered when expectedI have issued you a refund in full ($from our end and $through paypal)Please allow 3-business days for your refund to reflect on your statementThank you kindly for your patience
I apologize about the delay in getting your order outYou have been refunded.RegardsS***
I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requestsI see that you have already been refunded in full as you requestedPlease allow 3-business days for the transaction to complete and reflect on your statementOur customer relations manager C [redacted] will be contacting you directly via emailThank you kindly for your patience and support
Hi B**,I am sorry the product did not work out for youThe product works greats.I have refunded you.RegardsS***
Hi A***, Thank you for contacting TrackRI apologize for the delay in receiving your productYour order will be shipped out today, and the USPS tracking number for the order is [redacted] 74.Thank you and have a great day! Best, TrackR
Hello Ms C**,I apologize for the delay in receiving your order, it appears that the shipping information was sent to USPS on Aug11, but the package was never scanned in by themI have processed your order for reshipment and it will go out no later than tomorrowOnce USPS has scanned your package in please allow at least hours before attempting to track it at: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] 32Additionally I have included complimentary accessories to help compensate for your time and troublesThank you kindly for your patience and support!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11634967, and find that this resolution is satisfactory to me Regards, [redacted] C [redacted] P.S A July 10th order delivered, finally, on Aug 19th is still unacceptable Oh and the address on the package I received still differed from the full address information I provided when it was returned by the Post Office with an "incomplete address"
Hello S***, I truly apologize for the experience you have hadOur records indicate that the package was delivered on Sept to the New York address that you provided during checkoutAfter looking into your correspondences with customer support I see that an offer was made last week to reship the package and we have not received a responsePlease respond back to this thread if you would like to go with this option, I would be happy to personally send it out the same dayIf this is acceptable to you, please verify the shipping addressI look forward to hearing back from you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10772011, and find that this resolution is satisfactory to meWithin an hour of the Revdex.com contacting stating the complaint was forwarded to the company I was contacted by TrackR and was refunded my moneyThank you so much with your help in this matter Regards, J [redacted] ***
Apologizes about the delay in getting you your orderYou have been refunded on Aug 8th.Regards***
Purchased a TrackR Bravo device on 11/28/Received and activated it on 12/3/Performance was spotty, distance was about feetThe next day it would not work at allRemoved the volt battery and found it to be volts, or deadEmailed the company about receiving the device with a dead battery and their response was a sales pitch for the device and that they considered my complaint resolved.The next day I went to their website and started a chat session and they kept telling me to reset the deviceI had to insist that you can't reset a dead battery at which time they asked for my order details and then left me hanging with no further responseThey do not stand behind their products at allI cannot recommend this terrible companyI wish I would have looked here and saw their "F" rating first before I purchased