Trident Booksellers and Cafe

The following message was sent to the customerFrom: Sent: Thursday, January 26, 10:AM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: REFUND EXPERIENCE Good morning [redacted] ***, Thank you very much for taking the time to submit your valuable feedbackPlease accept our sincere apologies for any inconvenience experiencedWe have been going through a complete system upgrade phase & unfortunately we have also experienced some unexpected system delays and hiccups which has led to your experiencePlease note that the new system is designed to greatly enhance your experience so please bear with us during this phaseI have reviewed your account and noted that a refund was processed but not releasedI will therefore have to issue the refund in check formPlease allow 7-days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issueThank you for your time, patience and business and we hope to hear from you soonRegards,

From [redacted] < [redacted] @***.com>Date: Tue, Mar 6, at 3:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com The issue has been resolved, thank you for help[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you so much for resolving this issue.Regards, [redacted]

Good afternoon [redacted] ,We tried to reach you this afternoon via telephone and emailWe apologize for any inconvenience experienced during our system update phaseWe have cancelled your Auto Delivery Service as requestedPlease note that we offer a day money back guarantee on all our productsPlease return any unwanted items for a refundA return label was included in the packages sent to youIf you do not have the label you may ship the items back to our warehouse at the address belowAttention: Returns [redacted] *** South Haven, MS ***A refund will be issued upon receipt.Best of Health to you,Latoi S***

I sent the following response to the customer From: Sent: Friday, March 11, 4:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Order Follow Up Good afternoon ***, I am sorry I missed youI have left you a voicemail regarding your pending order with usWe have rectified the issue and released the orderPlease allow days for delivery We appreciate your time and businessPlease feel free to contact us with any additional questions and/or concerns Regards,

We have spoken with Mr [redacted] and confirmed the refund was issued to his [redacted] card on 5/1/ We responded to Mr***'s email on 4/9/at 4:09pm to let him know the refund had been issued per his request We will be sending a confirmation letter to the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you for responding to my letter and request I have received the check in which you spoke of Thanks again for your promptness Sincerely , [redacted] ***

Dear [redacted] ,In response to complaint ID [redacted] The [redacted] Group is not responsible for any marketing or finalized customer service decisions associated to [redacted] Pain Relief Cream The [redacted] Group is a 3rd Party Fulfillment Company contracted by Healthy Directions, LLC to provide data entry of mail orders and handling inbound customer service calls Please work with consumer to direct all Revdex.com complaints directly to Healthy Directions, LLC.Healthy Directions, LLC [redacted] ***Bethesda, MD ***Phone:###-###-####Sincerely, [redacted]

Good afternoon Ms [redacted] ,Thank you for your emailWe appreciate your time and business and would like to sincerely apologize for any inconvenience causedWe have reviewed your account and noted that it was updated with the new credit card which is currently in 'Approved' statusYour satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concerns.Best of Health to you, Latoi S***

The following message was sent to the customerFrom: Sent: Wednesday, December 28, 11:AM To: ' [redacted] ' < [redacted] > Subject: Revdex.com REFUN [redacted] Good morning Mr [redacted] , It was a pleasure speaking with you this morningI am glad to confirm that you have received a refund of $on 12/13/and $on 11/09/We will process the pending refund of $Please allow 7-business daysThanks again for your time, patience and businessYour complete satisfaction is important to us so please do not hesitate to contact me with any questions and/or concernsWe look forward to hearing from you soonBest of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Note: Please do not mislead your customers in the future, let them know the actual price of a product going forward! Thanks

The following message has been sent to the customer.From: Sent: Monday, October 17, 12:PM To: ' [redacted] ' < [redacted] > Subject: Refund Request Good afternoon Ms [redacted] , Thank you for your inquiryWe have reviewed your account and noted that the Auto Delivery Service was started while placing the order onlineOur website offers single bottle, multiple bottles and Automatic Delivery pricing optionsIt appears that you selected the automatic delivery service pricing which led to the second orderWe offer a day money back guarantee so a full refund will be issued on all returned itemsWe have processed your refundPlease allow 7-business days to receive your checkWe apologize for any delays or inconvenience experiencedWe are currently in the process of a system upgradeThe new system is designed to enhance your customer service experience so please bear with us during this timePlease note that we are open hours a day, days a week so do not hesitate to contact us at ###-###-#### with any additional questions and/or concernsRegards, Latoi S***

Email sent to customerFrom: Lucy N [redacted] Sent: Friday, January 15, 3:PM To: [redacted] @***.com Subject: Refund Check Follow up Good afternoon [redacted] ,I just left you a voicemail referencing your refund checkI also noticed that you are yet to cash the previously issued checkThis may be an indication that you are yet to receive the check so we have decided to be proactive and issue another checkCheck # [redacted] has been issued and sent via [redacted] overnight Please note that we will be issuing a ‘stop payment’ for the first check (# [redacted] ) so please return upon receiptMy apologies for any inconvenience causedThanks again for your time and businessI look forward to hearing from you soon Regards, Lucy N [redacted] Project Associate Office: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Date: Wed, Feb 1, at 2:PMSubject: Re: RefundTo: Lucy N [redacted] < [redacted] >Cc: [redacted] < [redacted] >Good afternoon,I have receive the check [redacted]

Good afternoon [redacted] , I have contacted our accounting department and they will reissue the refund checkThe refunds should be consolidated into one checkPlease feel free to contact me directly if you have any further questions or concerns Thank You, Ishaam A [redacted] Project Associate Office: [redacted]

The following message has been sent to the customerFrom: Sent: Friday, April 7, 11:AM To: '***@ [redacted] .com' Subject: [redacted] - Revdex.com Refund Good morning [redacted] , Please accept our sincere apologies for any delays and inconvenience experiencedI have issued a refund to your credit card ending in ***Please allow 3-business days for it to postIt appears that your Automatic Delivery Service experience was a result of technical issues experienced during our system upgrade phaseThe new system is designed to greatly enhance your experience so please bear with us during this phaseYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issueThank you for your time and business and we look forward to hearing from you soonBest of health you,

From: < [redacted] @ [redacted] .***>Date: Tue, Feb 16, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Refund was received on February This issue is resolved.Thank you!