Trident Booksellers and Cafe

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Thu, Oct 20, at 8:PMSubject: ***To: [email protected] am an UNSATISFIED CustomerI requested a REFUND in a timely manner, and they have REFUSED to HONOR their own REFUND POLICY and I the CUSTOMER suffers for their neglectThis is not ETHICAL and they have no GOOD REASON to withhold my REFUND.I want this FILE OF COMPLAINT RE-OPENEDI am not satisfied with this outcome5-days has turned to days waiting for a refundAnd my credit institute DOES NOT with-hold REFUNDS OR DEPOSITS OR RETURNED PAYMENTS from being deposited to my account. This REFUND SHOULD HAVE ALREADY BEEN IN MY ACCOUNT.Thank you *** ***

Dear Ervin Graves, We regret your negative experience regarding your orderA refund request for $has been submitted and you should receive a check in 7-business daysWe apologize for the inconvenienceThank You, Ishaam A*** Project Associate ***
***

From: Ishaam Abdur-Rahman Sent: Monday, October 02, 10:AM To: '***@***.com' Subject: *** *** #*** Good morning *** ***, Your refund of $will be sent to youPlease allow 7-business days for the refund check to arrivePlease feel free to contact me if you have any further questions Thank You, Ishaam Abdur-Rahman Project Associate Office:

Good morning,Thank you for your submissionWe have removed the customer from all mailing listsPlease see the attached letter which has also been sent to the customer.Regards,Latoi
S***
SrCustomer Service Manager
Healthy Directions *** ***
",sans-serif>*** *** *** ***West Palm Beach, FL ***I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washington DCYou have been removed from our mailing list as requestedThe last mail date was 12/14/ Please allow 4-weeks for all pre-printed mailings to stop. We believe that your concern is now resolved however If you have any questions, please feel free to contact me at ###-###-#### Monday-Friday, between 9am and 5:pm, EST.Sincerely,Latoi S*SrCustomer Service ManagerHealthy Directions

Dear [redacted],In response to complaint ID [redacted].   The [redacted] Group is not responsible for any marketing or finalized customer service decisions associated to [redacted] Pain Relief Cream.   The [redacted] Group is a 3rd Party Fulfillment Company contracted by Healthy Directions, LLC...

to provide data entry of mail orders and handling inbound customer service calls.   Please work with consumer to direct all Revdex.com complaints directly to Healthy Directions, LLC.Healthy Directions, LLC[redacted]
[redacted]Bethesda, MD [redacted]Phone:###-###-####Sincerely,[redacted]

From: Healthy Directions Sent: Tuesday, June 28, 2016 2:55 PM To: '[redacted]' Subject: Omega Q Reship   Good afternoon [redacted],   It was a pleasure speaking with you both this morning. I have processed a reship of the Omega Q plus with...

Resveratrol (3M)as discussed. Please remember that all products are covered under our 90 day money back guarantee and a refund/reship can be processed by contacting out Customer Service Team at ###-###-####. We are open 24 hours a day, 7 days a week for your convenience.. We appreciate your business and look forward to hearing back from you soon.   Regards,

The following email was sent to the customer. From: Sent: Thursday, April 6, 2017 1:27 PM To: '[redacted].com' Subject: [redacted] -Revdex.com, Removed from mailing list Good afternoon [redacted], Please accept our sincere apologies for any delays or...

inconvenience experienced while doing business with us. I have reviewed your account and confirmed that you have been removed from all mailing lists. Please note that it takes 4-6 weeks to cease the delivery of all pre-printed material held at the posting office. Privacy is a key concern at Healthy Directions so we do not sell any customer information. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns. I am available Monday-Friday 9:00AM-5:30PM EST. Thank you for your time and business and we look forward to hearing from you soon. Best of Health to you,

The following message was sent to the customer. From: Sent: Wednesday, January 11, 2017 10:54 AM To: '[redacted]' Subject: [redacted]-Refund  Good morning Ms. [redacted],  Thank you so much for your recent feedback about your experience...

with Healthy Directions. We are sincerely sorry to read that we did not provide the level of service you deserve. Unfortunately we have been experiencing some delays as a result of our system upgrade. Please note that the new system is designed to greatly enhance your experience so please bear with us during this phase. We have released your refund check which was delayed due to a system error. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code [redacted] to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week) or email us at [redacted]. Best of Health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] H [redacted] Owner Date: Fri, Nov 18, 2016 at 7:02 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com I have still not received the check which was promised me. Please review and advise updated status. Thank you. KH [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message has been sent to the customer.From: Sent: Monday, October 17, 2016 12:21 PM To: '[redacted]' Subject: Refund Request Good afternoon Ms. [redacted], Thank you for your inquiry. We have reviewed your account and noted that the Auto Delivery...

Service was started while placing the order online. Our website offers single bottle, multiple bottles and Automatic Delivery pricing options. It appears that you selected the automatic delivery service pricing which led to the second order. We offer a 90 day money back guarantee so a full refund will be issued on all returned items. We have processed your refund. Please allow 7-10 business days to receive your check. We apologize for any delays or inconvenience experienced. We are currently in the process of a system upgrade. The new system is designed to enhance  your customer service experience so please bear with us during this time. Please note that we are open 24 hours a day, 7 days a week so do not hesitate to contact us at ###-###-#### with any additional questions and/or concerns. Regards, Latoi S[redacted]

The following message was sent to the customer. From: Sent: Wednesday, December 28, 2016 11:47 AM To: '[redacted]' Subject: Revdex.com REFUN [redacted] Good morning Mr. [redacted], It was a pleasure speaking with you this morning. I am glad to confirm that...

you have received a refund of $70.86 on 12/13/2016 and $67.47 on 11/09/2016. We will process the pending refund of $70.86. Please allow 7-10 business days. Thanks again for your time, patience and business. Your complete satisfaction is important to us so please do not hesitate to contact me with any questions and/or concerns. We look forward to hearing from you soon. Best of Health to you,

The following email was sent to the customer. From: Lucy N[redacted] Sent: Tuesday, January 3, 2017 11:53 AM To: '[redacted]' Subject: [redacted] Revdex.com RESPONSE - OMEGA Q PLUS ORDER Good morning Ms. [redacted], Thank you so much for your recent feedback about your...

experience with Healthy Directions shipping. We are sorry to read that we did not provide the level of service you deserve.  I have reviewed your account and noted that there was a data entry error. Please accept our sincere apologies for any inconvenience experienced. I have processed a new order with expedited shipping. Please allow 3-4 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week). Thank you for your time and business.  Best of Health to you,

The following message was sent to the customer  From: Lucy N[redacted] Sent: Monday, February 6, 2017 12:42 PM To: '[redacted].com' Subject: Revdex.com-REFUND Good morning [redacted], Thank you very much for taking the time to submit your valuable feedback. We are...

sincerely sorry to read that we did not deliver the level of service you deserve. I have reviewed your account and noted that a refund was initiated however it did not process to completion due to the system errors experienced during our system upgrade phase. We will therefore issue the refund as a check. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. Please note that the new system is designed to greatly enhance your customer experience so we ask that you bear with us during this phase. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. If you have any additional questions and/or concerns regarding this issue, please do not hesitate to contact me. Regards,   Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Thank you for responding to my letter and request . I have received the check in which you spoke of.  Thanks again for your promptness.      Sincerely , [redacted]

Date: Fri, Jan 13, 2017 at 9:20 AMSubject: RE: RefundTo: "[redacted]" Cc: [redacted] Good morning Ms. [redacted], Check #[redacted] has been cancelled so if you find it in your mail, please do not attempt to deposit it. We have issued another check which you should receive within 7-10 days.The check will be mailed to the same address so please take note and email me a confirmation upon receipt. Regards, Lucy N

The following message has been sent to the customerFrom: Sent: Wednesday, January 25, 2017 9:20 AM To: '[redacted].net' Subject: Revdex.com Refund Good morning [redacted], Thank you very much for your feedback.  Please accept our sincere apologies for...

your experience. I have reviewed your account and noted that a refund was processed on 09/26/2016 however it was never released which was a result of the system issues experienced during the system upgrade phase. We will therefore issue the refund in the form of a check. Please allow 7-10 business days for delivery. Thank you very much for your time and business and please do not hesitate to email me any additional questions and/or concerns on this issue. Best of Health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The following message was sent to the customer. From: Sent: Friday, December 16, 2016 9:53 AM To: '[redacted]' Subject: Revdex.com REFUND REQUEST   Good morning Ms. [redacted],   I just left you a voicemail. Thank you very much for your valuable feedback....

We have reviewed your account and processed a refund. Please accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this time.   Please allow 7-10 days for delivery. Your complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concerns. I am available Monday-Friday 9:00AM -5:30PM EST. Thank you for your time and business. We look forward to hearing from you soon. Happy Holidays and best of health to you.   Regards, Latoi S[redacted]