Trident Booksellers and Cafe

the following message has been sent to the customerFrom: [redacted] Sent: Monday, June 19, 3:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Revdex.com REFUND Good afternoon [redacted] ***, Thank you for your valuable feedback We are sorry to read about your experience while doing business with us I have carefully reviewed your account and noted that your experience stemmed from technical difficulties during our system upgrade phaseThe technical issues have been fixed and the new system is designed to enhance your experience moving forwardI also noted that a refund was processed on 06/09/Please allow 7-days for the check deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions or concernsThank you for your time and business and we hope to hear from you soonBest of Health,

From: Healthy Directions Sent: Tuesday, June 28, 2:PM To: ' [redacted] ' < [redacted] > Subject: Omega Q Reship Good afternoon [redacted] , It was a pleasure speaking with you both this morningI have processed a reship of the Omega Q plus with Resveratrol (3M)as discussedPlease remember that all products are covered under our day money back guarantee and a refund/reship can be processed by contacting out Customer Service Team at ###-###-####We are open hours a day, days a week for your convenienceWe appreciate your business and look forward to hearing back from you soon Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, although I consider this issued resolved, their excuse for poor customer service is unacceptable Regards, [redacted]

Dear ** [redacted] ***,This is to confirm that we have received your 2nd Revdex.com inquiry regarding a refund for $According to our records, this refund was approved and issued back to your [redacted] card on 7/14/Please see screen shot below from our recordsThe blue numbers is the transaction ID; the merchant order# is [redacted] and the ***# is [redacted] We regret any inconvenience that you may have experiencedPlease feel free to contact us if you have any further questions or concernsHealthy Directions 07/14/ $ Refund

Good afternoon [redacted] ***,Thank you very much for your time and businessWe sincerely apologize for any inconvenience experienced during our system update phaseWe have cancelled your Auto Delivery Service as requestedPlease note that we offer a day money back guarantee on all our products Please use the return label inside your package to ship the order back to us and a refund will be issued upon receipt.Your complete satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concernsWe look forward to hearing from you soon.Best of Health to you,Latoi S***

The following message was sent to the customer.From: Lucy N [redacted] Sent: Friday, December 16, 11:AM To: ' [redacted] ' < [redacted] > Subject: Revdex.com REFUND REQUEST Good morning Mr [redacted] , Thank you very much for your valuable feedbackWe have reviewed your account and processed a refundPlease accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phaseThe new system is designed to greatly enhance your experience so please bear with us during this timePlease allow 7-days for deliveryYour complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concernsI am available Monday-Friday 9:00AM -5:30PM ESTThank you for your time and businessWe look forward to hearing from you soonHappy Holidays and best of health to youRegards, Latoi S***

The following message was sent to the customer [redacted] *Good afternoon [redacted] Please accept my sincere apologies for any delays or inconvenience experienced while doing business with usI have reviewed your account and noted that you are currently unsubscribedBelow is a snapshot of your account (see attachment)Please allow 4-weeks for any pre-printed material that is currently at the post officeYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions or concernsThank you for your time and business and we hope to hear from you soonBest of health to you,

[ Complaint: [redacted] I am rejecting this response because: I sent copies of the order confirmation and the bank account deduction to Lucy at email above on 11/18/ Regards, [redacted]

The following message was sent to the customerFrom: Sent: Friday, December 16, 9:AM To: ' [redacted] ' < [redacted] > Subject: Revdex.com REFUND REQUEST Good morning Ms***, I just left you a voicemailThank you very much for your valuable feedback We have reviewed your account and processed a refundPlease accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phaseThe new system is designed to greatly enhance your experience so please bear with us during this time Please allow 7-days for deliveryYour complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concernsI am available Monday-Friday 9:00AM -5:30PM ESTThank you for your time and businessWe look forward to hearing from you soonHappy Holidays and best of health to you Regards, Latoi S***

Good morning [redacted] ***,We sincerely apologize for the inconvenienceWe have reviewed your account and noted that your order was stuck in the system per the FedEx order tracking # [redacted] We have reshipped the orderPlease expect to receive it by Friday 10/07/Please also note that we offer a day money back guarantee on all our products.Your Satisfaction is important to us so please do not hesitate to contact me with any additional questions and/or concernsWe appreciate your time and businessBest of Health to you,Latoi S*SrCustomer Service ManagerHealthy Directions###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me When and they return my money Regards, [redacted]

From: Revdex.com of Metro Washington DCDate: Tue, May 9, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Lucy N*** < [redacted] @healthydirections.com>Date: Tue, May 9, at 1:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] *** < [redacted] @***.com>, Revdex.com Good afternoon ***, Please accept my since apologies for the delays and inconvenienceBelow is a confirmation of your processed refund with the check number, issue date and amount Please feel free to contact me with any additional questions and/or concernsRegards, Lucy N***Project AssociateOffice: [redacted]

From: Ishaam A [redacted] Sent: Tuesday, October 17, 3:PM To: ' [redacted] @ [redacted] .net' < [redacted] @ [redacted] .net> Subject: [redacted] Revdex.com# [redacted] Good afternoon [redacted] , We are sincerely regret that we did not provide the level of service you deserveYou should be receiving your refund of $in 7-business daysYour complete satisfaction is incredibly important to us so please don't hesitate to contact us with any additional questions and/or concernsWe appreciate your time and business and we look forward to hearing from you soonThank You, Ishaam A [redacted] Project Associate Office: ###-###-####

Sent: Tuesday, March 14, 10:AM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Refund Good morning [redacted] , Thank you for taking the time to submit your valuable feedbackPlease accept our sincere apologies for any delays and/or inconvenience experienced while doing business with usI have reviewed your account and noted that we issued and mailed a refund check in the amount of $on 02/28/Please confirm receiptWe will also issue a $refund for the shippingPlease allow 7-days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional inquiries and/or concernsI would also like to gift you any product of your choicePlease click on the link (www.healthydirections.com) to view your options I look forward to your responseBest of Health to you,

The following message was sent to the customerFrom: Sent: Wednesday, January 11, 10:AM To: ' [redacted] ' < [redacted] > Subject: ***-Refund Good morning Ms***, Thank you so much for your recent feedback about your experience with Healthy DirectionsWe are sincerely sorry to read that we did not provide the level of service you deserveUnfortunately we have been experiencing some delays as a result of our system upgradePlease note that the new system is designed to greatly enhance your experience so please bear with us during this phaseWe have released your refund check which was delayed due to a system errorPlease allow 7-business days for deliveryWe are working hard to improve our customer service and we hope you’ll give us a chance to make it up to youAs an apology for any inconvenience you experienced, please use promo code *** to take 25% off your next orderYour complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (hours a day, days a week) or email us at [redacted] Best of Health to you,

The following message was sent to the customer.From: Sent: Wednesday, April 26, 9:AM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Refund Good morning [redacted] ***, Please accept our sincere apologies for any delays and/or inconvenience experienced while doing business with usI have reviewed your account and noted that a check refund was issued yesterday on 04/25/Please allow 5-business days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions and/or concerns on this issueThank you for your time and business and we look forward to hearing from you soonRegards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @ [redacted] .com>Date: Sat, Oct 3, at 10:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" No, I never heard from these weasels and have NOT received the product either Keep the complaint on file Regards, [redacted]

Tell us why From: Sent: Thursday, December 22, 2016 10:28 AM To: [redacted] Subject: BBB Feedback. Good morning Ms. ***, It was a pleasure speaking with you this morning. We are sorry that we did not provide the level of service you deserve. Unfortunately we experience... some issues during the system upgrade phase that resulted to delays in certain processes including refunds. We will issue your refund as a check as discussed on the call. Please allow 7-10 business days for the check to be delivered. Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional questions and/or concerns. Please also remember to email me any product that you would like to try and I will send you a complimentary order. Happy Holidays. Best of Health to you, Latoi S***

From: Ishaam A [redacted] Sent: Tuesday, November 28, 2:PM To: ' [redacted] @ [redacted] .net' < [redacted] @ [redacted] .net> Subject: [redacted] Revdex.com# [redacted] Dear [redacted] , We have received your Revdex.com inquiryThis is confirmation that you have been removed from the mailing list, flagged for no phone calls, cancelled the auto delivery service and issued a refund for $back to your [redacted] per your requestThe refund should post in 1-billing cycles depending on your financial institutionWe regret any inconvenience that this may have causedPlease feel free contact me if you have any further questions or concerns Thank You, Ishaam A [redacted] Project Associate Office:

The following message was sent to the customer.From: Sent: Wednesday, January 25, 5:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Revdex.com REFUND Good morning [redacted] , Thank you very much for your feedback Please accept our sincere apologies for your experience which was a result of the system issues we had during the upgrade phaseThe new system is designed to greatly enhance your experience so please bear with us I have issued a refundPlease allow 7-business days for deliveryThank you very much for your time and business and please do not hesitate to email me any additional questions and/or concerns on this issueBest of Health to you,