Trident Booksellers and Cafe

We left a message for the customer to let them know we were sending the order.We have still been unable to locate the check in question so we will continue to reach out to the customer

The following email was sent to the customer.From: Sent: Thursday, April 6, 12:PM To: '***@***.com' Subject: *** Revdex.com-REFUND Good afternoon *** ***, I just left you a voicemailI am sorry I missed youPlease accept my sincere apologies
for your experienceI look forward to assisting you with the pending refund however I currently cannot find you in our database using any of the information provided in your claimPlease contact me via email or phoneI am available to Monday -Friday 9:00AM-5:30PM ESTYour complete satisfaction is incredibly important to me so I look forward to hearing from you soon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:since the items were sent postage free I should be receive a postage free return label. my requests are: 1) healthy directions sends me a full refund of $150.93, paid by credit card on september 1st, 2) you send me a postage paid label for the returns 3) remove me from 'auto ship' of any further products 3) remove me from your email/mailing list .thank you for your reply re the above.*** * *** *** *** ***, guilford, ct*** (mobile *** *** ***)
Regards,
*** ***

The following message was sent to the customer. From: Sent: Thursday, January 26, 10:AM To: '***@***.com' Subject: REFUND EXPERIENCE Good morning *** ***, Thank you very much for taking the time to submit your valuable
feedbackPlease accept our sincere apologies for any inconvenience experiencedWe have been going through a complete system upgrade phase & unfortunately we have also experienced some unexpected system delays and hiccups which has led to your experiencePlease note that the new system is designed to greatly enhance your experience so please bear with us during this phase. I have reviewed your account and noted that a refund was processed but not releasedI will therefore have to issue the refund in check formPlease allow 7-days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issueThank you for your time, patience and business and we hope to hear from you soon. Regards,

From: Ishaam A*** Sent: Tuesday, September 12, 10:AM To: '***@***.**' Subject: *** *** Revdex.com#*** Good morning *** *** ***, Thank you for your businessWe regret the delayed response which you have receivedThe refund
has been issued back to your card on filePlease feel free to contact us if you have any additional questions or concerns Thank You, Ishaam A*** Project Associate Office: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only concern at this point is that it's addressed to a *** *** and that isn't me
Regards,
*** ***

Good afternoon ** *** ***, I have contacted our accounting department and they will reissue the refund checkThe refunds should be consolidated into one checkPlease feel free to contact me directly if you have any further questions or concerns Thank You,
Ishaam A*** Project Associate Office: ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]This Company is full of habitual liars, I received my total refund, so just close the case, I have committed everything concerning that lying supervisor and the company into the Lords Hand God is not MOCK, whatsoever a man sows that shall he also reap. Thank You!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will only contact you further should the promised refund not arrive as promised (I was promised this before!) I was amazed and pleasedby the very prompt response from the business, given that it had been three long months of no responses!
Regards,
*** ***

From: Ishaam A*** Sent: Wednesday, August 23, 11:AM To: '***@***.com' Subject: *** *** Revdex.com #*** Good morning *** ***, Your refund of $will be sent to youPlease allow business days for
the refund check to arrivePlease feel free to contact me if you have any further questions Thank You, Ishaam A*** Project Associate Office: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Ishaam A*** Sent: Tuesday, February 20, 2:PM To: '***@***.com' Subject: RE: Refund Request Revdex.com Inquiry # *** Good afternoon *** *** *** ***, We regret the experience that you had regarding
your Vitamin D order and subsequent refund requestA refund of $was issued back to your *** card on 2/8/Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional inquires and/or concernsThank you for your time and business and we look forward to hearing from you soon Best of Health to you, Ishaam A*** Project Associate

The following message was sent to the customer.From: Sent: Thursday, March 9, 1:PM To: '***@***.net' Cc: *** *** Subject: Revdex.com- *** Refund Goodafternoon *** ***, Thank you for taking
the time to submit your valuable feedbackPlease accept my sincere apologies for any delays or inconvenience experienced while doing business with usAfter carefully reviewing your account I noted that our previous attempt to issue a credit card refund on the pending amount was unsuccessful due to technical issues experienced during our system upgrade phasePlease note that the new system is designed to greatly enhance your experience. Check #*** ($30.00) was mailed on 03/08/Please allow up to business days for deliveryPlease do not hesitate to contact me with any additional questions and/or concerns regarding this issueAs an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next orderThanks again for your time and patience and we look forward to hearing from you soon. Best of Health to you,

The email below was sent to the customer:From: Ishaam A*** Sent: Wednesday, June 28, 4:PM To: '***@***.com' Subject: Revdex.com RESPONSE Good afternoon *** ***, I just tried to call you but there was no option to leave a
voicemailI’m sorry I missed youI look forward to providing you with a satisfactory resolutionPlease feel free to contact me at ###-###-#### or you may respond to this emailMy hours are 9am to 5:30pm Eastern time, Monday-FridayThank you for your time and business and I look forward to hearing from you. Thank You, Ishaam A*** Project Associate Office: ###-###-####

From* *** *** * * *** Date: Tue, Mar 6, at 3:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC &
Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com The issue has been resolved, thank you for help.*** * * ***

The following message was sent to the customer. From: Sent: Friday, December 9, 9:AM To: '***' Subject: Revdex.com Refund Request Good morning Ms***, Thank you for your feedbackWe are sorry to read that we did not provide the level
of service you deserveI have reviewed your account and noted that a refund was attempted during our system upgrade phaseDuring that phase we experienced some delays and hiccups in our business processesWe are working very hard to resolved any pending issuesThe new system is designed to greatly enhance your experience so please bear with us during this phase We will issue your refund as a checkPlease allow 7-business days for processing and deliveryThanks a lot for your patience and understandingYour complete satisfaction is important to usI look forward to providing a full resolutions so please do not hesitate to contact me with additional inquiries and/or concerns on this refundHappy Holidays Best of Health to you,

The following message was sent to the customer. From: Sent: Tuesday, November 22, 2:PM *** *** *** Subject: Revdex.com REFUND REQUEST Good afternoon *** ***
*Thank you for your feedbackIt appears that a refund was processed but it was
unsuccessful due to some system issues experienced during our upgrade phasePlease accept our sincere apologies for any inconvenience experiencedI have made the necessary adjustment to your account and a refund should be issued within the 7-business days. Please note that the new system is designed to greatly enhance your experienceWe are almost done with the upgrade and will soon be fully operationalWe are sorry we did not provide the level of service you deserve Please feel free to contact me with any additional questions and/or concerns regarding this refundThanks again for your time and business. Best of Health to you,

Sent: Monday, May 9, 3:PM To: '***' Subject: Revdex.com Response Good afternoon Mr./Ms./Mrs***, Thank you for taking the time to submit your feedbackI am sorry I missed you this afternoonUnfortunately the two phone numbers you
provided are currently not workingPlease respond with the best number , date and time for us to talk I have reviewed your account and noted that bottles of NRG were shipped to you on 04/11/Your price per bottle for that order was $Please note that this was part of our clearance saleNRG has since been discontinued and is no longer available for order The order placed on 04/18/was not satisfied because we did not have any more in stock We therefore only collected $ for the Vitamin CI apologize for any inconvenience caused and for the negative customer service experience & I look forward to hearing back from you soon Please feel free to respond via email or phone

Good afternoon *** ***,We sincerely apologize for the inconvenienceWe have reviewed your account and noted that a refund was issued on 09/30/We ask that you allow 7-business days for it to postYou may contact your credit card company to verify the refund Your Satisfaction is
important to us so please do not hesitate to contact me with any additional questions and/or concernsWe appreciate your time and business Best of Health to you, Latoi S*SrCustomer Service ManagerHealthy Directions###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***