Trident Booksellers and Cafe

From: Ishaam A*** Sent: Wednesday, August 23, 5:PM To: '***@***.com' Subject: Auto Delivery Cancellation Confirmation Good afternoon *** *** ***, Per our discussion, this is confirmation that the items which were on auto
delivery have all been cancelled and so no charges will be made to the *** card Thank You, Ishaam A*** Project Associate Office: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Date: Sun, Dec 17, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com All was taken care of I had notified you earlier that it was settled and we a good with it.*** ***

From: Ishaam A*** Sent: Friday, February 23, 2:PM To: '***@***.com' Subject: Revdex.com #*** Refund Inquiry Hello *** *** *** ***, We regret any inconvenience and miscommunication regarding our auto
refill serviceWe have issued a credit back to your *** in the amount of $Please feel free to contact us if you have any further question or concerns Thank you, Ishaam A*** Project Associate ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The following message was sent to the customer.Sent: Wednesday, January 18, 9:AM To: '***@***.net' Subject: Revdex.com-Refund Good morning *** ***, Thank you so much for your recent feedback about your experience with Healthy Directions
We are sincerely sorry to read that we did not provide the level of service you deserveI have reviewed your account and noted that a refund was processed however it did not releaseUnfortunately we have been experiencing some system delays and hiccups while upgrading our systemPlease note that the new system is designed to greatly enhance your customer experience so we ask that you bear with us during this phase. I have processed a refund which will be issued as a checkPlease allow 7-business days for delivery Your complete satisfaction is incredibly important to us so please don't hesitate to contact me with any additional questions and/or concerns. Best of Health to you,

August 5, 2015Dear *** ***,I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washlngton DC.We are sorry to hear you did not receive the desired results from the product and apologize for the inconvenience we have caused you with trying to resolve
this matter.Our records show that your order was refunded on 7/for the amount of $to *** ending ***.I have also arranged to refund the postage and handling fee of $to the same credit card.Please note these will appear as separate line items on your billing statement.We value our customers and ask you to please feel free to continue to provide feedback about our services.If you have any questions, please feel free to contact me at *** Monday-Friday, between 9am and 5:pm, EST,Sincerely,Latoi S.SrCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I FINALLY DID RECEIVE A REFUND CHECK IN THE MAIL TODAY, APRIL 10, I FIRST REQUESTED A REFUND ON FEB9TH, 2017. IT ONLY TOOK TWO MONTHS TO RECEIVEI THINK THEIR RATING SHOULD BE LOWERED WITH THE Revdex.com
Regards,
*** ***

Please note that this issue was duplicated in a reviewWe spoke with the customer and the issue is now resolved.A refund in the amount of $has been processed and the customer has also been informed that there will be no additional funds awarded for the inconvenienceThe customer
has been gifted a free order of Vision Essentials Gold. Please see the review response below.Ms***, It was a joy and a pleasure speaking with you todayPlease accept our sincere apologies for your experience during our system upgrade phaseAs discussed on the call, the new system is designed to greatly enhance your customer service experience so please bear with us during this phaseWe look forward to providing the service you deserveWe are glad to confirm that your pending issue is now resolvedThank you for your time and business and we look forward to hearing from you soonBest of Health to you, The Customer Service TeamSubmitted: 01/12/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: while I thank you for your response, I was already told in the first response to my complaint that a refund had been issued on June 9th, which was never received; the second response attached paperwork for someone other than myself and I honestly hope that this time a refund has actually been sent, but this is now the 5th time your company has told me that When I actually receive a refund check for $is when my complaint will be closed I hope in a week this nightmare is over, as I have been dealing with Healthy Directions since March and it is now almost July.
Regards,
*** ***

The following message was sent to the customer. From: Sent: Wednesday, November 16, 10:AM *** *** *** Subject: Revdex.com REFUND Good morning *** ***
*Please accept our sincere apologies for your experience while doing business with usWe are
currently in the process of a complete systems upgrade and experiencing some delays and hiccups as a resultWe should be back to business as usual by the end of the monthPlease note that that the new system is designed to greatly enhance your experience so please bear with us. A refund check will be mailed to you within 7-daysWe have also processed your free order of *** as promisedOrder #*** should be delivered to you within 3-business daysYour satisfaction is very important to us so please feel free to contact me with any additional questions and/or concerns. Best of Health to you,

We spoke with *** *** and apologized for the inconvenienceIt appears AutoDelivery was accepted at time of order on 5/10/2015.As a courtesy, we have issued a full refund of $and agreed to let *** *** keep the product with our compliments.We have sent a confirmation email with
the follow up actions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The following message has been sent to the customer.From: Sent: Monday, March 6, 5:PM To: '***@***.com' Subject: Revdex.com *** REFUND Good afternoon ***, Thank you very much for taking the time to submit your feedbackPlease accept
our sincere apologies for any delays and/or inconvenience experience while doing business with usI have researched the account and noted that your experience was a result of some technical difficulties experienced during our system upgrade phaseThe new system is designed to greatly enhance your experience so we ask that you please bear with us during this time. A refund check will be issued on Wednesday 03/08/Please allow 7-days for deliveryYour complete satisfaction is important to us so please do not hesitate to contact me with any questions on this issueThank you for your time and business. Best of Health to you,

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. thank you so much for resolving this issue.Regards,
*** ***

Dear *** *** ** ***, We have received your 2nd Revdex.com inquiryAccording to our records, a charge was authorized on 11/24/2017, it was finalized on 11/28/and then a refund was issued the same day Please feel free to contact us if you have any further questions or concerns Thank You, Ishaam A*** Project Associate Office: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Ishaam A*** Sent: Thursday, November 09, 10:AM To: '***@***.com' Subject: *** *** *** Revdex.com#*** Dear *** *** ***, We have received your Revdex.com inquiry regarding a refund for $According to our
records, this refund was issued back to your *** card on 7/14/We regret any inconvenience that you may have experiencedPlease feel free to contact us if you have any further questions or concernsSincerely, Ishaam A*** Project Associate Office: ###-###-####