Trident Booksellers and Cafe

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for getting an update from Dr S[redacted]'s rep.  I will need to go to our [redacted] account to confirm.  Right now it looks like Dr S[redacted]'s company did every thing right and in a timely manner.Sorry to bother you with this complaint..  
Regards,
[redacted]

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*Thank you for submitting your valuable feedback. Please accept our sincere apologies...

for any inconvenience experienced while doing business with us. Our order fulfillment process is automatic so unfortunately we are unable to honor any special packaging requests at this time.  We can resolve the pending issue by delivering the orders to your home or office. Please provide a full address so that I can update your account. Please feel free to respond via email or phone. I am available Monday-Friday 9:00AM-5:30PM EST. Thank you for your time and business. I look forward to hearing from you soon. Best of Health to you,

The following message was sent to the customer. [redacted]
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*Good afternoon [redacted] Please accept my sincere apologies for any delays or inconvenience experienced while doing...

business with us. I have reviewed your account and noted that you are currently unsubscribed. Below is a snapshot of your account (see attachment). Please allow 4-6 weeks for any pre-printed material that is currently at the post office. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions or concerns. Thank you for your time and business and we hope to hear from you soon. Best of health to you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] Date: Sat, Oct 3, 2015 at 10:35 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" No, I never heard from these weasels and have NOT received the product either.  Keep the complaint on file.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The remainder of my order arrived today, thus fulfilling the full commitment for seven months of product.  Thank you.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Several days after the Revdex.com contacted the business, my refund check was in the mail.  I have received and deposited it.  Thank you for your help!
Regards,
[redacted]

the following email has been sent to the customer. From: Lucy N[redacted] Sent: Thursday, June 15, 2017 4:22 PM To: '[redacted]@[redacted].com' Subject: Revdex.com RESPONSE Good afternoon [redacted], Thank you for taking the time to submit your feedback. We are sorry to read about...

your experience while doing business with us. After carefully reviewing your account I noted that you had 2 transactions with us this year.  We previously issued a refund towards the automatic delivery order of probiotic advantage shipped on 04/21/2017. The refund was not released due to some system issues which have been resolved. The refund will be resubmitted and processed in the form of a check. Please allow 7-10 days for delivery. Please note that the new system is designed to greatly enhance your experience so we ask that you bear with us. We also  processed a refund for the 2nd order. Check #[redacted] in the amount of $95.97 was issued on 06/08/2017. Please also allow 7-10 days for delivery.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with additional questions or concerns.