Trident Booksellers and Cafe

Updated Response as follows
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they actually do what they said they were going to do.  They have made the same promise on other occasions and failed to complete what they should do. 
Regards,
[redacted]

The following message was sent to the customer.From: Sent: Wednesday, April 26, 2017 9:35 AM To: '[redacted].com' Subject: Refund Good morning [redacted], Please accept our sincere apologies for any delays and/or inconvenience experienced while doing business...

with us. I have reviewed your account and noted that a check refund was issued yesterday on 04/25/2017. Please allow 5-7 business days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any questions and/or concerns on this issue. Thank you for your time and business and we look forward to hearing from you soon. Regards,

From: Ishaam A[redacted] Sent: Tuesday, November 28, 2017 2:21 PM To: '[redacted].net' Subject: [redacted] Revdex.com#[redacted]   Dear [redacted],   We have received your Revdex.com inquiry. This is confirmation that you have...

been removed from the mailing list, flagged for no phone calls, cancelled the auto delivery service and issued a refund for $39.98 back to your [redacted] per your request. The refund should post in 1-2 billing cycles depending on your financial institution. We regret any inconvenience that this may have caused. Please feel free contact me if you have any further questions or concerns.   Thank You,   Ishaam A[redacted] Project Associate Office: 240.744.7968

From: Revdex.com of Metro Washington DCDate: Tue, May 9, 2017 at 1:51 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Lucy N[redacted] Date: Tue, May 9, 2017 at 1:09 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] , Revdex.com Good afternoon [redacted], Please accept my since apologies for the delays and inconvenience. Below is a confirmation of your processed refund with the check number, issue date and amount.  Please feel free to contact me with any additional questions and/or concerns. Regards, Lucy N[redacted]Project AssociateOffice: [redacted]

Email sent to customerFrom: Lucy N[redacted]
Sent: Friday, January 15, 2016 3:16 PM
To: [redacted]@[redacted].com
Subject: Refund Check Follow up
 
Good afternoon [redacted],I just left you a voicemail referencing your refund check. I
also noticed that you are yet to cash the previously issued check. This may be
an indication that you are yet to receive the check so we have decided to be
proactive and issue another check. Check #[redacted] has been issued and sent
 via [redacted] overnight.  
Please note that we will be issuing a ‘stop payment’ for the
first check (#[redacted]) so please return upon receipt. My apologies for any
inconvenience caused. Thanks again for your time and business. I look forward
to hearing from you soon.
Regards,
 
Lucy N[redacted]
Project Associate
Office: [redacted]

Good afternoon Ms. [redacted],We understand your concern. Your documentation was received, reviewed and processed and a refund will be issued as indicated in the previous communication.This issue is now being handled at the Corporate office which means you can expect a final resolution. Thanks again for your time and business. Best of Health to you, Latoi S[redacted]

We are reaching our to [redacted] to resolve the issues she is having with the online account.After further research, we found an account with her email that is registered to [redacted] and it shows online activity on 9/25.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When and they return my money
Regards,
[redacted]

Dear **. [redacted],This is to confirm that we have received your 2nd Revdex.com inquiry regarding a refund for $96.23. According to our records, this refund was approved and issued back to your [redacted] card on 7/14/2017. Please see screen shot below from our records. The blue numbers is the transaction ID; the merchant order# is [redacted] and the [redacted]# is [redacted]. We regret any inconvenience that you may have experienced. Please feel free to contact us if you have any further questions or concerns. Healthy Directions  07/14/2017    $96.23    Refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message has been sent to the customer. From: Sent: Friday, April 7, 2017 11:27 AM To: '[redacted]@[redacted].com' Subject: [redacted] - Revdex.com Refund Good...

morning [redacted], Please accept our sincere apologies for any delays and inconvenience experienced. I have issued a refund to your credit card ending in [redacted]. Please allow 3-5 business days for it to post. It appears that your Automatic Delivery Service experience was a result of technical issues experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this phase. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issue. Thank you for your time and business and we look forward to hearing from you soon. Best of health you,

[redacted]
[redacted] Good afternoon [redacted], Thank you for taking the time to submit your valuable feedback....

Please accept our sincere apologies for any delays and inconvenience experienced while doing business with us. After carefully reviewing your account I have noted that your experience was a result of technical difficulties experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us. I have issued a full refund to your credit card ending in [redacted]. Please allow 3-5 business days for it to post. I have also confirmed that your automatic delivery service is cancelled as requested. Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional questions or concerns. Thank you for your time and business. Best of Health to you,

From: Date: Tue, Feb 16, 2016 at 7:46 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com Refund was received on February 15. This...

issue is resolved.Thank you!

Good morning [redacted],We apologize for the shipping error and any inconvenience caused. We have shipped the missing items. Please allow 2-4 days for the delivery to occur. We appreciate your patience and your business.Best of Health to you,Latoi S[redacted]

Date: Fri, Dec 2, 2016 at 9:27 AMSubject: RE: Complaint No [redacted]To: [redacted] Hi [redacted]This has been taken care of. The refund was issued 11/9

Tell us why here...Good afternoon Ms. [redacted],Please accept our sincere apologies for any inconvenience caused. We have reviewed your account and rectified the error. You are now officially unsubscribed from all catalogs. Anything that you receive at this point would be pre-printed material that is...

currently at the Post Office awaiting delivery. Please allow up 3-4 weeks for those deliveries to cease. We appreciate your patience, time and business and we hope to hear from you in the near future.RegardsLatoi S[redacted]

Good morning [redacted],Thank you for your inquiry. Please note that tracking information is only provided on expedited shipping options which we were unable to offer due to the P.O. Box on file. Please see attachment for your refund confirmation.Please also feel free to contact us with any additional questions and/or concerns. Thank you for your time and patience.Regards,The Customer Service Team

As explained in the letter below, the order was not entered and [redacted].  We have arranged to send a free bottle of [redacted] for her inconvenience. September 4, 2015Dear [redacted], I am writing this letter in response to your inquiry sent to Revdex.com of Greater Washington DC. We do apoligize for the confusion with the offer in question.  I was unable to locate the exact verbiage you referenced in you original letter to Revdex.com.  However, I was able to locate the ad.  The official offer does require the customer to pay shipping and handling for the 1 bottle offer.  I listened to the call placed on 9/1/2015 and realized the call ended before we could complete the order.  I would be willing to waive the shipping if you wanted to place an order.  Please call me directly at [redacted]-[redacted]-[redacted] and I would be happy to assist you.  We value our customers and ask you to please feel free to continue to provide feedback about our services.  Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following message was sent to the customer.From: Sent: Wednesday, January 25, 2017 5:34 PM To: '[redacted].com' Subject: Revdex.com REFUND Good morning [redacted], Thank you very much for your feedback.  Please accept our sincere apologies for your...

experience which was a result of the system issues we  had during the  upgrade phase. The new system is designed to greatly enhance your experience so please bear with us.  I have issued a refund. Please allow 7-10 business days for delivery. Thank you very much for your time and business and please do not hesitate to email me any additional questions and/or concerns on this issue. Best of Health to you,