Trident Booksellers and Cafe

[
 Complaint: [redacted]
I am rejecting this response because: I sent copies of the order confirmation and the bank account deduction to Lucy at email above on 11/18/16.
Regards,
[redacted]

The following message was sent to the customer Good afternoon [redacted],We tried to reach you this afternoon via telephone and email. We apologize for any inconvenience experienced during our system update phase. We have cancelled your Auto Delivery Service as requested. Please note that we offer a 90 day money back guarantee on all our products. Please return any unwanted items for a refund. A return label was included in the packages sent to you. If you do not have the label you may ship the items back to our warehouse at the address below. Attention: Returns[redacted] South Haven, MS [redacted]A refund will be issued upon receipt.Best of Health to you,Latoi S[redacted].

Good morning,We have issued a refund in the amount of $89.97 as highlighted on the attached letter. The update has also been sent to the customer.Regards,Latoi
S[redacted]
Sr. Customer Service Manager
Healthy Directions [redacted]Jerseyville, IL [redacted]I am writing this...

letter in response to your inquiry sent to Revdex.com of Greater Washington DC. Please note that a check in the amount of $89.97 was issued on 12/08/2015. Please allow 7-10 business days for delivery. We believe that your concern is now resolved however If you have any questions, please feel free to contact me at 240-744-1941 Monday-Friday, between 9am and 5:00 pm, EST.Sincerely,Latoi S[redacted]Sr. Customer Service ManagerHealthy Directions

the following message has been sent to the customer. From: [redacted] Sent: Monday, June 19, 2017 3:23 PM To: '[redacted]@[redacted].com' Subject: Revdex.com REFUND Good afternoon [redacted], Thank you for your valuable feedback We are sorry to read about your experience while...

doing business with us.  I have carefully reviewed your account and noted that your experience stemmed from technical difficulties during our system upgrade phase. The technical issues have been fixed and the new system is designed to enhance your experience moving forward. I also noted that a refund was processed on 06/09/2017. Please allow 7-10 days for the check delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions or concerns. Thank you for your time and business and we hope to hear from you soon. Best of Health,

I sent the following response to the...

customer.
From: 
Sent: Friday, March 11, 2016 4:20 PM
To: '[redacted].com'
Subject: Order Follow Up
Good afternoon [redacted],
I am sorry I missed you. I have left you a voicemail
regarding your pending order with us. We have rectified the issue and released
the order. Please allow 2 days for delivery.
We appreciate your time and business. Please feel free to
contact us with any additional questions and/or concerns.
Regards,

Date: Wed, Feb 1, 2017 at 2:20 PMSubject: Re: RefundTo: Lucy N[redacted] Cc: [redacted] Good afternoon,I have receive the check. [redacted]

The following message was sent to the customer.From: Lucy N[redacted] Sent: Friday, December 16, 2016 11:15 AM To: '[redacted]' Subject: Revdex.com REFUND REQUEST Good morning Mr. [redacted], Thank you very much for your valuable...

feedback. We have reviewed your account and processed a refund. Please accept our sincere apologies for any inconvenience and delays experienced during our system upgrade phase. The new system is designed to greatly enhance your experience so please bear with us during this time. Please allow 7-10 days for delivery. Your complete satisfactions is very important to us so please do not hesitate to contact with any additional questions and/or concerns. I am available Monday-Friday 9:00AM -5:30PM EST. Thank you for your time and business. We look forward to hearing from you soon. Happy Holidays and best of health to you. Regards, Latoi S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good morning [redacted],We sincerely apologize for the inconvenience. We have reviewed your account and noted that your order was stuck in the system per the FedEx order tracking #[redacted]. We have reshipped the order. Please expect to receive it by Friday 10/07/2016. Please also note...

that we offer a 90 day money back guarantee on all our products.Your Satisfaction is important to us so please do not hesitate to contact me with any additional questions and/or concerns. We appreciate your time and business. Best of Health to you,Latoi S[redacted]Sr. Customer Service ManagerHealthy Directions###-###-####

The following message was sent to the customerGood afternoon [redacted], Thank you so much for your recent feedback about your experience with Healthy Directions. We are sincerely sorry to hear that we did not provide the level of service you deserve. We have reviewed your account and noted...

that a refund was processed however it did not release as expected due to some system issues experienced while updating our systems. We will issue the pending refund in the form of a check. Please allow 7-10 business days for delivery. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to you. As an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (24 hours a day, 7 days a week). Best of Health to you,Latoi S[redacted]

We have not heard back from the customer. We have sent a second email as seen below.From: Healthy Directions Sent: Wednesday, July 13, 2016 9:48 AM To: '[redacted].COM' Subject: RE: Revdex.com Feedback.Good morning [redacted],I wanted to follow up to ensure you...

received my previous email. I am yet to receive a response. I look forward to receiving your emails and assisting you with the pending issue.Regards, From: Healthy Directions Sent: Wednesday, July 6, 2016 10:57 AM To: '[redacted].COM' Subject: Revdex.com Feedback. Good morning [redacted], I would like to apologize for any inconvenience caused while waiting for our email response. Please forward the email to me including the email address used. I would also like to talk to you in hopes that I can help resolve any pending issues so please email me the best number and time to reach you.  I look forward to hearing back from you soon. Have a nice day.  Sincerely,

Good afternoon [redacted],   I have contacted our accounting department and they will reissue the refund check. The refunds should be consolidated into one check. Please feel free to contact me directly if you have any further questions or concerns.   Thank You,   Ishaam A[redacted] Project Associate Office: [redacted]

From: Ishaam A[redacted] Sent: Thursday, November 30, 2017 12:24 PM To: '[redacted].com' Subject: [redacted] Revdex.com ID#[redacted]   Dear [redacted],   We have received your Revdex.com inquiry regarding...

unsubscribing from emails. We have escalated your complaint to our technical department to ensure that you no longer receive emails. We do regret any inconvenience this may have caused you.   Thank You,   Ishaam A[redacted] Project Associate Office: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, this is only true if it does not send me any more emails. in which case, if more are received I would like to be able to notify you of their failure to comply, which might take several months to make sure.
Regards,
[redacted]

Good afternoon [redacted], Thank you for taking the time to submit your valuable feedback. Please accept our sincere apologies for any delays and inconvenience experienced while doing business with us. We are working hard to ensure that our customers experience is enhanced so please bear with...

us. You have been unsubscribed from our mailing lists and you have also been added to our suppression list. Please allow up to 6 weeks for the delivery of all pre-printed material that is currently at the post office. Please do not hesitate to contact us with any additional questions/concerns. Thank you for your time and business. Best of Health to you,

Good afternoon [redacted],Thank you very much for your time and business. We sincerely apologize for any inconvenience experienced during our system update phase. We have cancelled your Auto Delivery Service as requested. Please note that we offer a 90 day money back guarantee on all our products....

Please use the return label inside your package to ship the order back to us and a refund will be issued upon receipt.Your complete satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concerns. We look forward to hearing from you soon.Best of Health to you,Latoi S[redacted]

The following message was sent to the customer:From: Ishaam A[redacted] Sent: Thursday, June 29, 2017 3:48 PM To: '[redacted]@[redacted].com' Subject: Revdex.com Refund Good afternoon [redacted] It was a pleasure speaking with your daughter today. As discussed on the phone, a new refund has been issued. Thank you so much for your patience and business. Please so not hesitate to contact me with any additional questions and concerns. I am available Monday-Friday, 9AM-5:30PM EST. Thank You,  Ishaam A[redacted] Project Associate Office: ###-###-####

Sent: Tuesday, March 14, 2017 10:17 AM To: '[redacted].com' Subject: Refund Good morning [redacted], Thank you for taking the time to submit your valuable feedback. Please accept our sincere apologies for any delays and/or inconvenience experienced while doing...

business with us. I have reviewed your account and noted that we issued and mailed a refund check in the amount of $104.96 on 02/28/2017. Please confirm receipt. We will also issue a $7.00 refund for the shipping. Please allow 7-10 days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional inquiries and/or concerns. I would also like to gift you any product of your choice. Please click on the link (www.healthydirections.com) to view your options.  I look forward to your response. Best of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Note:  Please do not mislead your customers in the future, let them know the actual price of a product going forward!    Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, although I consider this issued resolved, their excuse for poor customer service is unacceptable.
Regards,
[redacted]