Trident Booksellers and Cafe

The following message was sent to the customer.From: Sent: Monday, October 24, 9:AM To: '*** ***' Subject: RE: Revdex.com Refund Request Good morning *** ***, We have reviewed your account and confirmed that a refund in the amount of $was issuedPlease
let us know if you don’t receive it by close of business on FridayPlease note that we only charge for items that you order on the phone, website or items that you place on Automatic Delivery ServicePrior to placing an item on the service, we ask you to authorize future payment on a recorded conversationThat was the procedure followed. Our records reflect that you cancelled the Confident Control from the Automatic Delivery Service however you are still receiving AM/PM Bladder Control AdvantagePlease note that you are in control of the service and can make changes at any timeThe service is designed to give you a hassle free shopping option, free shipping and lock in your current low price on all future ordersPlease remember that our call center is open hours a day, days a week so do not hesitate to call with any additional questions and/or concernsWe appreciate your time and business. Best of Health to you,

We have spoken with Mr*** and confirmed the refund was issued to his *** card on 5/1/
We responded to Mr***'s email on 4/9/at 4:09pm to let him know the refund had been issued per his request
We will be sending a confirmation letter to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We finally received a check for $late 4/29/
Regards,
*** ***

From: Ishaam A*** Sent: Monday, August 28, 11:AM To: '***@***.com' Subject: *** * *** Revdex.com#*** Good morning *** *** * ***, A refund check in the amount of $will be mailed to you in 7-business
days Thank You, Ishaam A*** Project Associate Office: ***

We do apologize for the delayed response.It appears the original refund was never released due to a system glitch.We issued the refund of $on 12/and sent the check ***.The tracking information shows the check was delivered on 1/5/2016.We have followed up with the customer.Thank you

The following message was sent to the customer. From: Sent: Tuesday, October 11, 11:AM To: '***@sbcglobal.net' Subject: RE: Revdex.com Feedback Good morning ***, I’m sorry I missed youI just left you a voicemailPlease note that we are
currently in the process of upgrading our system and experiencing some delays and high call volumes as a result Please accept our sincere apologies for any inconvenience experienced during this time We have reviewed your account & Joseph’s and do not see any current/active auto delivery service Please feel free to forward an auto delivery account/order number that would be located on previously received pre-shipment emailsWe will do additional research using the information you provide Order #*** was requested by mail and is therefore not a part of the auto delivery serviceWe offer a day money back guarantee on all our productsWe also include a return label in your ordersIf you have any additional questions and/or concerns, please feel free to contact usOur call centers remain open hours a day, days a weekWe appreciate your time and business and we look forward to hearing from you soon Regards, Latoi S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.This business had shipped items times since I cancelled my order. The only reason that I feel that there will be no more shipments is that I have blocked the business with my credit card company. Their customer service leave much to be desired. This is a business that may intentionally ship unwanted things and hope that unsuspecting customers will continue to pay for them. I will never do business with them again
Regards,
*** ***

Good afternoon Ms***,Thank you for your emailWe appreciate your time and business and would like to sincerely apologize for any inconvenience causedWe have reviewed your account and noted that it was updated with the new credit card which is currently in 'Approved' statusYour
satisfaction is important to us so please do not hesitate to contact us with any additional questions and/or concerns.Best of Health to you, Latoi S***

Good afternoon ***,Thank you so much for your recent feedback about your experience with Healthy DirectionsWe are sincerely sorry to hear that we did not provide the level of service you deserveWe have processed another orderPlease allow 4-days for shippingWe have also left you a
voicemail advising of the above. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to youAs an apology for any inconvenience you experienced, please use promo code *** to take 25% off your next order. Your complete satisfaction is incredibly important to us, so please, if you have any questions or concerns regarding this email, don't hesitate to give us a call at ###-###-#### (hours a day, days a week) Best of Health to you, Latoi S***

From* *** *** Date: Thu, Mar 30, at 1:PMSubject: refund ***To: [email protected]*** *** *** l wish to inform you that l finally received therefund due me from Healthy Directions today.l don't think l would have with out your help,andl want to thank you very much. regards ***

Good morning *** ***, Thank you for taking the time to submit your valuable feedback Please accept our sincere apologies for any delays and/or inconvenience experienced while doing business with us during our system upgrade phaseWe are working hard to ensure this does not happen
again After carefully reviewing your account we noted that a refund was applied to your credit card on 05/17/Please confirm receipt

Dear *** ***,It was a pleasure speaking with you todayMy apologies again for the inconvenienceWe will ship a free bottle of Daily Advantage via day *** to your current addressPlease look out for the confirmation shipment email with tracking informationWe have also updated your Auto
Delivery Program which was still in 'Active' status but required a new credit cardWe appreciate your business and look forward to hearing from you soon.Regards,Latoi S*Healthy Directions***

Good afternoon *** ***,We tried to reach you this afternoon via telephone and emailWe apologize for any inconvenience experienced during our system update phaseWe have cancelled your Auto Delivery Service as requestedPlease note that we offer a day money back guarantee on all our
productsPlease return any unwanted items for a refundA return label was included in the packages sent to youIf you do not have the label you may ship the items back to our warehouse at the address belowAttention: Returns *** ** *** South Haven, MS ***A refund will be issued upon receipt.Best of Health to you,Latoi S***

I did receive a credit on 5/17/for one charge and shipment dated 5/10/17; however, the very next day after the credit appeared on my credit card account, they charged me again for another shipment I did not order or want! I am corresponding with a representative of the company and will do so until this gets taken care ofAt least with your help, I have someone to work with thereRefunds are not what I'm asking for, I'm asking them to STOP charging me and sending product 2x per month which I have not ordered or approvedAt this time, they can't seem to get that stopped, but said they are working on itI do not want to close this complaint until this is resolved as this will go on forever until they figure it outThank you!

Good afternoon *** ***, We apologize for any inconvenience experienced during our system update phaseWe have cancelled your Auto Delivery Service as requestedPlease note that we offer a day money back guarantee on all our productsPlease return any unwanted items for a refundA return
label was included in the packages sent to youIf you do not have the label you may ship the items back to our warehouse at the address belowAttention: Returns*** ** *** South Haven, MS ***A refund will be issued upon receipt.Best of Health to you,Latoi S***

The following message was sent to the customer. From: Sent: Friday, November 18, 11:AM To: '***' Subject: Revdex.com REFUND REQUEST Good afternoon ***, Please accept our sincere apologies for any delays or inconvenience you may
have experiencedWe have been in the process of a complete system upgrade and experiencing some hiccups as a result The new system is designed to greatly enhance your experience so please bear with us during this phase Unfortunately we are unable to locate your account using the information providedYour order number cannot be found in our systemPlease feel free to send a scanned copy of your invoice or the document where you obtained the order numberPlease also confirm whether your order was placed on the website belowNote that we have regular pricing and automatic delivery pricingYou also have the option to uncheck any unwanted options prior to check out http://www.healthydirections.com/ We offer a day money back guarantee on all our products to ensure that our customers are completely satisfiedIf you are still interested in the product we will gladly ship you an order to tryWe look forward to receiving additional information on your order and your response to our free offer Best of Health to you,

Good morning Ms***, Thank you so much for your recent feedback about your experience with Healthy DirectionsIt was a pleasure speaking with you todayWe are sincerely sorry to hear that we did not provide the level of service you deserveWe have sent you a free orderPlease let us
know if the product works well for youWe have also issued a full refundPlease allow 7-business days for it to be delivered. We are working hard to improve our customer service and we hope you’ll give us a chance to make it up to youAs an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next order. Your complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (hours a day, days a week) Regards, Latoi S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It's letting them off easy so they can still have a good mark with the Revdex.comI can't provide an email for proof because I used the websites web form
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me they still have not sent the checks and it has been awhile - now they say 7-days.Is there anyway to keep this open until I receive the checks
Regards,
*** ***

The following email has been sent to the customer.From: Sent: Monday, March 6, 2:PM To: '***@***.com' Subject: *** Revdex.com REFUND Good afternoon *** ***, Thank you for taking the time to speak with me this afternoonI have processed
your refunds as discussedYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional inquiries on this issue. Transaction history:04/05/$order # *** 02/25/$order # ***..pending refund 02/25/$order # *** …refunded $..correct order 02/25/$order # ***…pending refund I would like to offer you a free product of your choicePlease click on the link below to view our products.https://www.healthydirections.com/