Trident Booksellers and Cafe

Tell us why here...Good afternoon Ms***,Please accept our sincere apologies for any inconvenience causedWe have reviewed your account and rectified the errorYou are now officially unsubscribed from all catalogsAnything that you receive at this point would be pre-printed material that is currently at the Post Office awaiting deliveryPlease allow up 3-weeks for those deliveries to ceaseWe appreciate your patience, time and business and we hope to hear from you in the near future.RegardsLatoi S***

The following message was sent to the customer:From: Ishaam A [redacted] Sent: Thursday, June 29, 3:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Revdex.com Refund Good afternoon [redacted] It was a pleasure speaking with your daughter todayAs discussed on the phone, a new refund has been issuedThank you so much for your patience and businessPlease so not hesitate to contact me with any additional questions and concernsI am available Monday-Friday, 9AM-5:30PM ESTThank You, Ishaam A [redacted] Project Associate Office: ###-###-####

Good afternoon [redacted] , Thank you for taking the time to submit your valuable feedbackPlease accept our sincere apologies for any delays and inconvenience experienced while doing business with usWe are working hard to ensure that our customers experience is enhanced so please bear with usYou have been unsubscribed from our mailing lists and you have also been added to our suppression listPlease allow up to weeks for the delivery of all pre-printed material that is currently at the post officePlease do not hesitate to contact us with any additional questions/concernsThank you for your time and businessBest of Health to you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for getting an update from Dr S [redacted] 's rep I will need to go to our [redacted] account to confirm Right now it looks like Dr S [redacted] 's company did every thing right and in a timely manner.Sorry to bother you with this complaint Regards, [redacted] ***

The following message was sent to the customerGood afternoon [redacted] , Thank you so much for your recent feedback about your experience with Healthy DirectionsWe are sincerely sorry to hear that we did not provide the level of service you deserveWe have reviewed your account and noted that a refund was processed however it did not release as expected due to some system issues experienced while updating our systemsWe will issue the pending refund in the form of a checkPlease allow 7-business days for deliveryWe are working hard to improve our customer service and we hope you’ll give us a chance to make it up to youAs an apology for any inconvenience you experienced, please use promo code SORRY to take 25% off your next orderYour complete satisfaction is incredibly important to us so please don't hesitate to give us a call at ###-###-#### (hours a day, days a week)Best of Health to you,Latoi S***

The following email was sent to the customer From: Sent: Thursday, March 30, 2:PM To: 'wegivehope@ [redacted] .net' Subject: Customer Services Issues Good afternoon [redacted] , Please accept my sincere apologies for your experience while doing business with usI have reviewed your account and noted that your experience stems from technical issues experienced during our system upgrade phaseThe new system is designed to greatly enhance your experience and we are working very hard to ensure all pending issues are resolved A refund in the amount of $will be issuedPlease allow 7- business days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with additional questions or concernsThank you for your time and business & we look forward to hearing from you soon Best of Health to you,

https://www.healthydirections.com/ [redacted] -productsThis is the website of the business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Updated Response as follows Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they actually do what they said they were going to do They have made the same promise on other occasions and failed to complete what they should do Regards, [redacted]

The following message was sent to the customer.Good afternoon [redacted] , Thank you for your updateWe issue checks every Wednesday so I’ll plan on processing yours unless your inform me otherwise by Monday.Have a nice weekend and please do not hesitate to contact me with any additional questions and/or concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good morning [redacted] ,Thank you for your inquiryPlease note that tracking information is only provided on expedited shipping options which we were unable to offer due to the P.OBox on filePlease see attachment for your refund confirmation.Please also feel free to contact us with any additional questions and/or concernsThank you for your time and patience.Regards,The Customer Service Team

The following response was sent to the customerFrom: Sent: Wednesday, November 9, 3:PM To: ' [redacted] ' < [redacted] > Subject: Revdex.com Refund Request Good afternoon Ms***, Please accept our sincere apologies for the delays and any inconvenience experienced while waiting for your refundWe have reviewed your account and processed a full refund of $which includes the shipping you paidPlease allow 7-business days for the check deliveryWe are sorry that we did not provide the level of service you deserveWe are currently undergoing a full system upgrade and experiencing some delays/hiccups as a resultThe new system is designed to greatly enhance your future experience so please bear with us during this phaseWe appreciate your time and businessPlease do not hesitate to contact me with any additional questions and/or concernsBest of Health to you,

Date: Fri, Dec 2, at 9:AMSubject: RE: Complaint No [redacted] To: [redacted] < [redacted] >Hi ***This has been taken care ofThe refund was issued 11/

Please see the correspondence below.Sent: Thursday, April 28, 2:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: Check Refund Good afternoon ***, I am sorry I missed you todayI left you a voicemail with my contact informationThank you for your patienceWe appreciate your business and would like to apologize for any inconvenience causedPlease note that a refund check was mailed to [redacted] Richmond, TX [redacted] on 04/22/See additional check info below and confirm receipt CUSTNO FIRST LAST CHECK DATE CHECK NUMBER BRAND [redacted] 4/12/ [redacted] HEALTHY DIRECTIONSIf you have any additional questions and/or concerns, please feel free to email or call me backRegards,

Email has been submitted to for removalPlease have customer contact ###-###-#### for product which he never received

From: Ishaam A [redacted] Sent: Thursday, November 30, 12:PM To: ' [redacted] @***.com' < [redacted] @***.com> Subject: [redacted] Revdex.com ID# [redacted] Dear [redacted] , We have received your Revdex.com inquiry regarding unsubscribing from emailsWe have escalated your complaint to our technical department to ensure that you no longer receive emailsWe do regret any inconvenience this may have caused you Thank You, Ishaam A [redacted] Project Associate Office: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

the following email has been sent to the customer. From: Sent: Thursday, March 9, 10:AM To: '***@***.net' Subject: Revdex.com- *** Refund Good morning *** *** Thank you for your feedbackPlease accept my sincere apologies for any
delays or inconvenience experienced while doing business with usAfter carefully reviewing your account I noted that our previous attempt to issue a refund was unsuccessful due to technical issues experienced during our system upgrade phasePlease note that the new system is designed to greatly enhance your experience & we are working very hard to ensure that all system issues are addressed in a timely fashion. We have processed your refund and a check will be issued on 03/15/Please allow 7-business days for deliveryYour complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions and/or concerns on this issueThanks you for your time and business and we look forward to hearing from you soon. Best of Health to you,

Good afternoon *** ***,It was a pleasure speaking with you this afternoonWe will issue a refund on your last order and cancel all future shipments as discussedWe appreciate your time and business and we look forward to hearing from you soon.Best of Health to You,The Healthy Directions Team