Trident Booksellers and Cafe

The following message was sent to the customer.Good afternoon [redacted], Thank you for your update. We issue checks every Wednesday so I’ll plan on processing yours unless your inform me otherwise by Monday.Have a nice weekend and please do not hesitate to contact me with any additional questions and/or concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon [redacted],   This is conformation that we have received your inquiry from the Revdex.com. Your name and address have been submitted for removal from the mailing list. In the meantime, you may still receive a few more mailings from those which have already been...

printed before your request. We do regret any inconvenience this may have caused you.   Thank You,   Ishaam A[redacted] Project Associate [redacted]

Good morning [redacted],Thank you very much for your patience. We apologize for the inconvenience and delay experienced during a time when we are in the process of upgrading our systems. The system is designed to enhance your customer service experience so please bare with us during this phase. We have...

re-issued the refund check. Please allow 5-10 business days for it to process and post.Your complete satisfaction is very important to us so please do not hesitate to contact me with any additional questions and/or concerns.Best of Health to you,Latoi S[redacted]###-###-####

Email has been submitted to for removal. Please have customer contact ###-###-#### for product which he never received.

The following response was sent to the customer. From: Sent: Wednesday, November 9, 2016 3:22 PM To: '[redacted]' Subject: Revdex.com Refund Request Good afternoon Ms. [redacted], Please accept our sincere apologies for the delays and any inconvenience...

experienced while waiting for your refund. We have reviewed your account and processed a full refund of $66.96 which includes the shipping you paid. Please allow 7-10 business days for the check delivery. We are sorry that we did not provide the level of service you deserve. We are currently undergoing a full system upgrade and experiencing some delays/hiccups as a result. The new system is designed to greatly enhance your future experience so please bear with us during this phase. We appreciate your time and business. Please do not hesitate to contact me with any additional questions and/or concerns. Best of Health to you,

Date: Thu, Dec 8, 2016 at 11:28 AMSubject: Re: My E-mail AddressTo: [redacted] This has finally been resolved.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see the correspondence below.Sent: Thursday, April 28, 2016 2:31 PM To: '[redacted].com' Subject: Check Refund  Good afternoon [redacted], I am sorry I missed you today. I left you a voicemail with my contact information. Thank you for your patience. We...

appreciate your business and would like to apologize for any inconvenience caused. Please note that a refund check was mailed to [redacted] Richmond, TX [redacted] on 04/22/2016. See additional check info below and confirm receipt.   CUSTNO FIRST LAST CHECK DATE CHECK NUMBER BRAND [redacted] 4/12/2016 [redacted] HEALTHY DIRECTIONSIf you have any additional questions and/or concerns, please feel free to email or call me back. Regards,

Date: Sat, Sep 23, 2017 at 8:57 PMSubject: Re: Fwd: Information.To: [redacted] Hi [redacted].Thank you for your help in solving my problem with Healthy Directions, for I did received a cheque for the total spend.I got it on the 22nd/09/17.Thank you again.[redacted].

The following message was sent to the customer From: Sent: Monday, May 1, 2017 3:26 PM To: '[redacted].com' Subject: Revdex.com-REFUND   Good afternoon [redacted],   Thank you for taking the time to submit your feedback. Please accept our sincere...

apologies for any delays and/or inconvenience experienced while doing business with us. It appears that the delays were a result of technical issues experienced during our system upgrade phase. I have reviewed your account and noted that 2 refunds were issued on 04/24/2017 as seen below. Please note that the refunds were issued as checks. Please allow 3-7 business days for delivery.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with any additional questions or concerns. Thanks again for your time and business and we look forward to hearing from you soon.   Best of Health to you,

Date: Fri, Sep 22, 2017 at 4:38 PMSubject: FW: [redacted] Revdex.com ID#[redacted]To: "[redacted]" Hi [redacted] Our records show a check was mailed to Mr. [redacted] on 9/7. Please let me know if there is anything else needed to close this one...

out. Thanks  Latoi S

The following message was sent to the customer.  From: Sent: Wednesday, December 28, 2016 10:16 AM To: '[redacted]' Subject: Revdex.com SHARF REFUND  Good morning Ms. Sharf, I have reviewed your account and noted that refund checks in the amount of...

$12.00 and $120.04 were processed and mailed. Please allow 7-10 business days for delivery. We also issued a credit card refund in the amount of $119.94 on 11/18/2016. Please see the refund below.  We apologize for any delays and inconvenience experienced during this time. We are in the process of a system upgrade and unfortunately were facing some unexpected delays and hiccups during this phase. The new system is designed to greatly enhance your customer service experience so please bear with us. Your complete satisfaction is very important to us so please feel free to respond with any additional questions and/or concerns. Thank you for your time and business and we look forward to hearing from you soon. Best of Health to you,

From: Ishaam A[redacted] Sent: Tuesday, October 17, 2017 3:06 PM To: '[redacted].net' Subject: [redacted] Revdex.com#[redacted]   Good afternoon [redacted], We are sincerely regret that we did not provide the level of service you deserve. You should be...

receiving your refund of $64.49 in 7-14 business days. Your complete satisfaction is incredibly important to us so please don't hesitate to contact us with any additional questions and/or concerns. We appreciate your time and business and we look forward to hearing from you soon. Thank You, Ishaam A[redacted] Project Associate Office: ###-###-####

Please see response to customer below:From: Ishaam A[redacted]  Sent: Friday, July 07, 2017 2:40 PM To: '[redacted]@[redacted].com' Subject: Revdex.com RESPONSE Good afternoon [redacted], The automatic delivery cancellation has been confirmed...

and a refund has been issued. We apologize for the inconvenience. Please feel free to contact me at ###-###-#### or you may respond to this email. My hours are 9am to 5:30pm Eastern time, Monday-Friday. Thank you for your time and business. Thank You,  Ishaam A[redacted] Project Associate Office: ###-###-####

Tell us why From: Sent: Thursday, December 22, 2016 10:28 AM To: [redacted] Subject: Revdex.com Feedback. Good morning Ms. [redacted], It was a pleasure speaking with you this morning. We are sorry that we did not provide the level of service you deserve. Unfortunately we experience...

some issues during the system upgrade phase that resulted to delays in certain processes including refunds. We will issue your refund as a check as discussed on the call. Please allow 7-10 business days for the check to be delivered.  Your complete satisfaction is incredibly important to us so please do not hesitate to contact us with any additional questions and/or concerns. Please also remember to email me any product that you would like to try and I will send you a complimentary order. Happy Holidays. Best of Health to you, Latoi S[redacted]

https://www.healthydirections.com/[redacted]-productsThis is the website of the business

The following email was sent to the customer  From: Sent: Thursday, March 30, 2017 2:54 PM To: 'wegivehope@[redacted].net' Subject: Customer Services Issues   Good afternoon [redacted],   Please accept my sincere apologies for your experience while...

doing business with us. I have reviewed your account and noted that your experience stems from technical issues experienced during our system upgrade phase. The new system is designed to greatly enhance your experience and we are working very hard to ensure all pending issues are resolved.   A refund in the amount of $83.98 will be issued. Please allow 7-10  business days for delivery. Your complete satisfaction is incredibly important to us so please do not hesitate to contact me with additional questions or concerns. Thank you for your time and business & we look forward to hearing from you soon.   Best of Health to you,