Troys Florist

On Thursday 3/08/2018, I called Troys Florist at [redacted] First asked if were available for a delivery the next day (Friday 3/09/2018) between 9:and 10am but no later than 10am The lady that took my order "June", assured me they would Not only did I have to keep calling asking why the flower arrangement was not being delivered on time but they also delivered something that had nothing to do with what I had ordered and paid for! Friday was my daughters birthday When my daughter sent me pictures of such arrangement I was totally embarrassedThe arrangement looked totally unacceptable, not professional and most of all not worth the money paid for I have tried to email their customer service people and their attitude and poor customer skills are not acceptable It's disappointing to see they have no consideration for ruining someone's birthday surprise You see such beautiful arrangements on their website and all they are interested in is taking your money No one eve

Ordered flowers, I was charged for flowers, flowers were never received Troys flowers emailed and asked for $more for "out of service" fee I then asked them to cancel my order Troys flowers replied that they would take care of the extra fee and still deliver the arrangement as ordered Flowers were never received, although my credit card was chargedNo answer to the phone number provided to the florist

Said they would deliver yesterday 12/never didCustomer service ignores written emails and calls but quick to Take your money They were needed for today as they advertised same day As my parents were going away If you look on the internet they’re scammers unless they desire a lawyer involved I want my money refunded ASAP!

I ordered flowers for a funeral Their website indicated they delivered to the specific funeral home involved They took their payment and my cell phone number They did not ask for my email address The next day when I went to the funeral, the flowers I ordered were not thereI called, and the rep said that the order was canceled as "undeliverable." At no point during the initial call was I informed that they could not deliver to this funeral home I was told I should have received an email I informed them I had not even been asked for it They promised my refund within 1-business days This has not been received I emailed them yesterday, and they said they had a "glitch" and the refund would be pushed through yesterday Still no refund has been received today

If I could leave zero stars I wouldOrdered flowers for grandmothers funeralFlowers delivered where not correct and message on card incorrect as wellCalled and spoke with customer service rep who did not apologize and just said I can give you 10%Upset I asked to speak with manager rep stated one would call me in 30mins.NoCallSent e-mail to customer service e-mail provided from confirmation e-mail Still no callThe next day I called and spoke with manager and she said she could due 75% her system will not give out 100% refund and said that I would have to sign document saying I would not Sue them Waste of time and money and did not help with an already stressful situation Manager was rude and acted like they did nothing wrong

I ordered flowers for thanksgiving from this florist via their websiteThe morning of delivery, they emailed to tell me they needed an additional $in addition to the $i had already paid on their website for the orderI have confirmed with american express their charges have processed, as well as registered a complaint When I contacted their operations manager, she was both rude and dismissive, saying I could either provide the additional funds or not receive my orderWhen I challenged her that I had already held my end of the bargain and transaction, she told me she would refund the charges when convenient and disconnected the call Below is the confirmation email, as well as the email from this morning: -----Original Message----- From: Troys Florist Sent: Monday, November 19, 11:AM To: [redacted] < [redacted] > Subject: Troys Florist Thank you for your order Thank you for your order! The pro

Paid for a beautiful arraignment over $dollars and was contacted by them that they didnt have enough time to make "the same day delivery" this business is a joke it was so embarrassing to be sent a desk top peace plant!!! I am dissatisfied with this business and they are a scam!! They lied abd vCard refused to reimburse us!! They should be shut down!

I ordered what the florist has as the "ZEN GARDEN" on their website along with a balloon for my mother's birthdayWhen I ordered that, I confirmed at the time that they had it available, and was told "yes" She received a small Christmas Mug full of carnations and pine cones with no balloon insteadThey first offered me 10% discount, then 15, then None of which I am happy withThe purchase price for the Zen is plus for the balloon plus for delivery I have asked what the cost of the mug arrangement is and no one will respond to thatThey will only reply via email and when I call the store, they won't give me any answers and are quite rude

I went on line to order flowers from what I thought was a local florist- trpys apparently is a nationwide companythe arrangement I ordered for my best friends fathers funeral looked absolutely NOTHING like nor did it have the same flowers picturedI do have photos of both if I can submit them [redacted] offered me or 35% off what I paidthe arrangement I ordered I could have purchased at a local grocery storeThe arrangement I ordered had roses, delphinium, daisies etc and priced at over $I have ordered this arrangement through MY local florist many times because it is beautiful, has quality flowers and I feel conveys the depth of sympathynot a little vase of flowers like what I got!

I ordered a floral arrangement for my mother's birthday on Monday, 12/10/18, for delivery on Thursday, 12/13/I got an email this morning (Thursday) that I need to pay an *additional [redacted] $ This is the exact message I received: "Thank you so much for placing an order with us going out to MaryI tried to contact you with the phone number that was provided in your orderThe location in that area has a higher minimum on just the flower arrangement alone, which would be an additional $that would go towards your minimum arrangement costPlease contact us as soon as possible." Thus, I am being charged another $for a misrepresentation of the originally agreed-upon priceI wrote back, telling them I was extremely upset about the charge and, had I known, would've gone to a local florist insteadHowever, since today is my mother's birthday and I'm out of town, it's hard to find a florist who will do same-day delivery after noon I do not appreciate the advertisin

Don't bother picking an arrangementThey will deliver a sub-quality choice, then put you through the whole 'sorry, it's all we could do, read our fine print, yada yada yada

If you are ordering flowers out of town and search for a local florist in a particular area/city in order to give business to local small business owners, DO NOT USE "Troy's Florist"After a terrible experience with this "scam" order gathering business, I wanted to follow through on my promise to them to give them some "free advertising" on social mediaThree days ago I ordered a Christmas arrangement to be sent to my sister in [redacted] so I searched for a local florist to place my orderI found Troy's Florist and ordered a nice batch that more than met the minimum order PLUS a $delivery chargeSmashcut to tonightthey email me this evening and told me that if we didn't agree to pay an additional $they would cancel the orderI didn't get back to them in time and they cancelled the orderI called them to re-place the order but they were insistent on the additional $and they would not guarantee tomorrow deliveryI talked to different levels of management trying to get them to live up to their original promise before giving up on them #Troysflorist.com #Troysflorist

They were very courteousI think they use local florists and ban the local florists that are not up to par

I ordered flowersThey were not delievered on the day promised, and no one notified me that they would not be delivered on that day

Guaranteeing delivery on my daughter's birthday, then having to call them to follow up to be told they can deliver them the day after her birthday instead NO

On 11/16, for my mother's birthday, I ordered a box of chocolates (15.99), flowers $57.95, and balloon, $ Order # [redacted]   Total cost was $ I received a picture of a basket of candy with NO flowers includedIt looked like an Easter basket with basic candyThis was NOT even close to what I ordered nor was it near the $I spent I emailed the company, and they offered a $credit, which is unacceptableI then called the company and was accused of lying and then hung up on This company should provide me a full refund and really not allowed to do businessThey have several other complaints for the same thing I am happy to provide you with any other additional information

DO NOT USE TROYS FLORIST ONLINE!!!!! RIPOF! When you google local florists [redacted] their name comes up with an address of [redacted] Rd [redacted] under the name then you click on it and for their contact number only lists ###-###-####My son found out the hard way websites are not always truthful what they advertise and who they advertise they areThey are NOT a local florist to our areaThey are a third party call center who advertises as they are local but who sub contracts the work out to a local florist near youWe ordered flowers on 5/with confirmation of delivery for 5/never arrived emailed to ask why said would be delivered 5/backed up from Mothers Day (no delivery that day and promise of delivery today or refund) pm still no deliveryAfter several phone calls to them excuses was all I go with a finally today they confirmed delivered but I wont know until that person arrives home this eveningREAD THE REVIEWS FOR THIS COMPANY ON YELP, DO NOT USE THEM!!!!! We found out the hard wayDon't understand how these business are allowed to advertise they are local when in fact they are not also by reviews if and when something is delivered it is not what you orderedI will find out if in fact delivered today and if not what I ordered I will be disputing their charge with my bank to get my money back

Troys Florist (they are members of flowers) is a scam http://donotbuyflowersfromtroysfloristscam.blogspot.com/p/welcome-to-troys-flori...⇄ They claim to be in East Brunswick, NJ but that might not be trueIt seems like a credit card theft organizationAs it turns out, they have very likely never delivered flowers to anyoneThey take credit card numbers, cancel the orders, and credit back the charges onlyNow I have to get a new credit card number

Troys Florist's ad pops up immediately when searching for a florist within a particular zip code"Same day Service"Bouquet ads were lovelyNot so It's all a scam They emailed me asking for additional $for delivery because the address was too far No flowers that day or the next I cancelled my order and they said a refund will be processed today I should have done my research (like I always do) The comments on ***, etcare so bad We've all been scammed

We wanted to send “Get Well” flowers to our ailing Aunt, so I did a search for local florists for Huntersville, NC area to purchase directly in that areaTroys Florist is what came up in that search I went to their website and placed my order for "My Little Chickadee" and was promised a Saturday delivery (10/20/2018) Saturday, I received an email from Bianca informing us the delivery date was not possibleA call was placed at that point to determine why My husband was told their delivery guys were both out of the shop so they had no delivery driver At that point we agreed to a Monday delivery with the request that the arrangement would be fresh on Monday for delivery On Monday, I called at 11:AM and spoke with Kayla to confirm the delivery of our order After quite a long hold (she said they were short handed), she told me this was on track for Monday’s delivery I checked my email and noticed I had an email from Bianca again This time the email was about “the location in the area for the delivery has a minimum charge an additional $would be charged for the minimum cost.” I called again, this time I spoke with RachelTold her of the email and she told me this is listed on their website under “Our Policies” (which it is NOT)She also told me that Bianca was just informing me of the charge but it was waived due to the issues we had with the delayed delivery At this point, I was feeling a bit uneasy with this company and called my Credit Card Company and placed my account on Hold so no further charges could be accessed Later that afternoon on Monday, sure enough, this company tried to charge the additional $minimum fee and was denied by my bank Now, I find out Troys Florist is not located in Huntersville NC, they are out of state and they place their orders with the local florists in any given area "My Little Chickadee" was not delivered as ordered buy replaced with a substitute arrangementAt the bottom of their webpage under "Our Policies" it is stated there may be a substitution based on availabilityThis being said, we were not given any information on a substitution necessity and nor did I receive an email stating there would be a substitution, therefore, did not approve of its substitution and certainly feel this was not an acceptable substitution The arrangement we picked was a fun and uplifting arrangement due to illness, not a welcome to fall arrangement I am beyond disappointed and greatly unhappy with this company I placed an order in good faith and was led down of path of deception They are not a trusting business and I would stay far away from them