Troys Florist

I ordered flowers from troysflorist.com that were to be delivered the on October for my wife's 40th birthday Troy's florist emailed me at 1:on October saying that it would be an additional $to deliver the flowers and if I wanted a refund to call them and request a refund When I called, they said it would be processed accordingly I then received an email saying that the cost would be covered and the delivery was already on the truck and could not be refunded When the flowers were delivered, it was not anywhere near what I had ordered, not even close, and I also ordered two balloons and only one was delivered When I contacted troysflorist.com, they offered to refund 10% of the money and pay for this missing balloon After I said this was unacceptable and just wanted a refund, they said they would not refund the money and hung up

Awful to put in one wordThey could not deliver the flowers to the location so asked for a refundHad to call back times before they actually refunded meStill had to wait a week before refund was processed

My store is the same as everyone else’sI can’t believe I have gotten scammed by something so stupid in One simple google search would have told me everything I needed to know about this companyYou’re probably here because you ordered flowers for a large amount of money and they never got delivered? This is my problemI paid dollars and some change for some birthday flowers to be deliveredTheir website advertises same day deliveries all over itSo I ordered a day or so in advance, giving them time to arrange the orderedOn the day of the birthday, I contacted them and asked the time frame of when it would be delivered, they told me that it wasn’t getting delivered todayThe best the could do was MondayWho wants birthday flowers two days after their birthday? “Hi, I was thinking about youI swear I remembered the date of your birthday even though these flowers came a couple days later” kayla has written me onceTheir website advertises that you get responses within seconds NOPE I let the phone ring for minutes trying to get this situation sorted outNobody will answer
I know I’m not getting my money backI don’t careBut I don’t want flowers sent days after someone’s birthday
They advertise themselves as floristThey are notThey just arrange for your orders and arrangements through local shopsNext time I will be sure to do that myselfI can’t believe they’re not shut down

This is a scam I spent $and they advertised a guaranteed delivery next day I called on 12/24/when flowers had not been received and were told there is no manager, but flowers would be delivered no later than 12/26/TODAY IS 12/27/NO DELIVERY, NO REFUND, NO MANAGER CALL NOTHING !!

Not only did I get scammed into paying more for a "fake emergency at a florist that didn't even exist" the floral arrangement that was delivered to my mom looked NOTHING like what I orderedAfter paying $they emailed me to tell me they needed another $for a "delivery fee"The lady over the phone settled with $saying she was a local florist in Alaska where the Flowers were being deliveredShe then charged my card another $on top of the $I obviously didn't see the reviews until after the fact or I would have never used this placeOnce I saw some of the reviews I called right away to cancel and get all of my money back and take my business elsewhere but of course when I called to cancel they told me it was too late, so I said okay I am just making sure she will get what I ordered, lady said "yes mam".I said okay it will be a purple vase correct, she said "yes correct"Then told me that sometimes the flowers aren't in stock (roses), so you may have to substituteI und

I ordered flowers for a friend who had passed awaythe flowers I received were nothing like I orderedI had picked out an arrangement with white roses and a Jesus figurine what I got was red carnations , fake flowers and fake berries along with a graduation figurine??? it was such an embarrassmentwhen I contacted Troys florist they said they could give me a 20% discount so I ended up paying over dollars for carnations and fake flowersdon't ever buy anything from this so called company

My wife ordered flowers from Troys FloristThey have no address, just a phone number and when I spoke to the customer service person she told me that she couldn't give me the address of where the flowers came fromI was going to take them back and get a refundMy wife paid $dollars for a bouquet of flowers that were supposed to contain one dozen different types of flowersWhat I received looked like it was hand picked by a child in an inch vase with some flowers already dyingMy wife called and said that we would return the flowers for a refund because the flowers I received were not worth dollars and certainly not The woman on the phone couldn't give me an address for where the flowers came from nor could she give me an address for where she was located She also said the manager was busy and couldn't take my callThis happened twiceThis company is very shady and I believe that this business, despite their nice website, is a scam

I ordered a floral arrangement to be delivered 12/21/18, to a home in Spicewood, TX It was never delivered Attempted to call the number which was never answeredSunday, 12/I received an email stating that the order could not be filled and would I like it delivered Monday the 24th, or a refund I opted for a complete refund We I'll see if that happens

I recently moved out of state and wanted to send my mother flowers on Mothers DayI ordered on Wednesday and they said they could not deliver until Monday which was okI paid over $for a bouquet with roses and lilies in a nice vaseThe day of delivery they called me asking for more money to meet minimal requirements to deliverI asked if minimal requirements were over $which is ridiculous since the florist was minutes awayI paid it thoughMy mother sent me a picture of the flowers they sent her and they were cheap $daisies! All together I ended up paying $for cheap daisies sent after Mother's Day!

I should have looked here first - basically the company the stole my moneyDo not do business with themthey will not deliver your flowers and they will not give you a refund

Ordered flowers, I was charged for flowers, flowers were never received
Troys flowers emailed and asked for $more for "out of service" fee I then asked them to cancel my order Troys flowers replied that they would take care of the extra fee and still deliver the arrangement as ordered Flowers were never received, although my credit card was chargedNo answer to the phone number provided to the florist

WellJust another NEGATIVE reviewI ordered a bouquet of flowers for over a hundred dollars for my mother's birthday I ordered a completely different bouquet and what she received was a jokeSTAY AWAY FROM THIS BUSINESS! Wish I would have checked reviews on YELP and here BEFORE I used this company!

I have little time to waste on companies like this I ordered a table setting for a customer and Troy's pops up on the first page on Google so I called I placed my order with my credit card and they promised delivery the next day It did not show I called to find out where the order was and they said they had not processed it They promised to process the next day, and still it was not delivered I called again and they again said they had not processed it even though they promised it would get special attention and get delivered They are falsely advertising their capability They do not allow you to speak with a manager
They have found a way to use Google to pop up on any floral inquiry for any city to make them look like they are located in that city
This is a bad business I'm watching my credit card now to make sure they don't misuse my information

Flowers were ordered and paid for, however they were not delivered, Despite MANY attempts at resolution, I have yet to receive a refund Any promises of a "call back" or a solution have not been kept There is never a "manager" available, no matter what time I call I have made numerous phone calls and email attempts, never conversing with the same person twice

I placed two orders for Mothers DayThe orders that arrived were nothing like the bouquets that were advertisedThey were grossly misrepresentedWhat arrived was poor quality, quantity, and didn't even contain the same types/colors of flowers that were orderedA complete embarrassment and disappointmentFlorist is advertised as a "local" florist when it is in fact located in NJ

Anniversary presents are to be delivered on the exact date....or so you'd think I ordered from this company at AM for same day delivery I followed up at PM They apologized for not contacting me but they said "we can't deliver it today - so we rescheduled it for tomorrow, ok?" Ummmm NO!!!! Please run away from this company if you're even remotely interested in customer service Like many others here, I wish I read about this "company" before I place an order

On 11/16, for my mother's birthday, I ordered a box of chocolates (15.99), flowers $57.95, and balloon, $
Order # *** 
Total cost was $
I received a picture of a basket of candy with NO flowers includedIt looked like an Easter basket with basic candyThis was NOT even close to what I ordered nor was it near the $I spent
I emailed the company, and they offered a $credit, which is unacceptableI then called the company and was accused of lying and then hung up on
This company should provide me a full refund and really not allowed to do businessThey have several other complaints for the same thing
I am happy to provide you with any other additional information

I ordered what the florist has as the "ZEN GARDEN" on their website along with a balloon for my mother's birthdayWhen I ordered that, I confirmed at the time that they had it available, and was told "yes" She received a small Christmas Mug full of carnations and pine cones with no balloon insteadThey first offered me 10% discount, then 15, then None of which I am happy withThe purchase price for the Zen is plus for the balloon plus for delivery
I have asked what the cost of the mug arrangement is and no one will respond to thatThey will only reply via email and when I call the store, they won't give me any answers and are quite rude

My complaint is similar to several other on here Ordered a particular arrangement for Valentines day $ I could have gotten a better arrangement picking them along the highway The local florist concurred that you should never use online sites as they are deceptive The local florist wanted to do anything I wanted to make it right Troy's florist offered me a 30% refund which I declined Then they upped it 40% Said best and final We shall see if the refund is truly granted I relayed to them that I would be reporting the business to the Revdex.com Didn't seem to scare them

On May 8th, I ordered a flower arrangement from Troy's Florist with same day service The recipient NEVER received the flowers I spent $with nothing to show for it