Troys Florist

Woul have given a negative star ir no star rating if possibleWorst customer service imaginableOrdered Christmas arrangement with Four days noticeFlowers never deliveredCalled to complain first Rep hung up on meCalled again second rep said they were to busy and didn’t have time to deliver flowersI asked why no call, text, or e mailTheir answer too busyThey asked if they could deliver next day, I reluctantly agreedWithin minutes received E mail (expected an apology)Nope, e mail advised in my area needed $more for arrangement I ordered couldn’t cancel by e mailCalled a third time to cancel no apology claim refund will take days
I URGE YOU TO NEVER USE THIS SERVICEAD ON INTERNET INFERED IT WAS A LOCAL STATE COLLEGE FLORISTOBVIOUSLY NOT BUT RATHER A NATIONAL FIRM

I ordered flowers for thanksgiving from this florist via their websiteThe morning of delivery, they emailed to tell me they needed an additional $in addition to the $i had already paid on their website for the orderI have confirmed with american express their charges have processed, as well as registered a complaint
When I contacted their operations manager, she was both rude and dismissive, saying I could either provide the additional funds or not receive my orderWhen I challenged her that I had already held my end of the bargain and transaction, she told me she would refund the charges when convenient and disconnected the call
Below is the confirmation email, as well as the email from this morning:
-----Original Message-----
From: Troys Florist
Sent: Monday, November 19, 11:AM
To: *** ***
Subject: Troys Florist Thank you for your order
Thank you for your order! The pro

Ordered bouquet of roses arrangementPaid for premium one at $Supposed to be red, pink, and lavender roses, I got red, purple, and a yellow LilyWith sum white mum'sI talked to local florist who said they were given $and told nothing of what of what I orderedWhat we got was nice, but when your supposed to get roses and you get that's is the old bait and switchDON'T USE TOY FLORIST THEY ARE SCAMMERS AND YOU WILL NOT GET WHAT YOU ORDERED!!!

Not only did I get scammed into paying more for a "fake emergency at a florist that didn't even exist" the floral arrangement that was delivered to my mom looked NOTHING like what I orderedAfter paying $they emailed me to tell me they needed another $for a "delivery fee"The lady over the phone settled with $saying she was a local florist in Alaska where the Flowers were being deliveredShe then charged my card another $on top of the $I obviously didn't see the reviews until after the fact or I would have never used this placeOnce I saw some of the reviews I called right away to cancel and get all of my money back and take my business elsewhere but of course when I called to cancel they told me it was too late, so I said okay I am just making sure she will get what I ordered, lady said "yes mam".I said okay it will be a purple vase correct, she said "yes correct"Then told me that sometimes the flowers aren't in stock (roses), so you may have to substituteI und

I ordered flowers over the phone to Troys FloristWhen I received the order it was not the correct orderThe order was completely wrongI spoke to Maty at Troys Florist and I explained to her my issuesShe said the order was not put in correctly and she stated that she see the notes and it was not input correctly and she apologize and she would only refund me $I paid $for my orderThe company that delivered the floral arrangements made it right by correcting the mistake as making the right orderTroys Florist did not seem to care about my needsI asked to speak to a supervisor and Maty told me to hold on and then came back and stated she was a manager and she spoke to another manager and $was the most that could be refunded

If I could select stars, I wouldThis company promised to deliver flowers to a funeral we could not attendThe flowers never arrivedHow awful to think you're sending condolences to grieving family members, only to discover that nothing ever arrived

Do not use them, it's that simple Ordered placed for around $for a memorial service as they claimed to be "local" to where I wanted the flowers delivered and they are not Then, the almost, but not quite "local" florist (she was actually in another town miles away) who did receive the order called me and I was told the order was for approx$200, so they tried to pocket the other $ We cancelled and actually went into a local flower shop who was helpful and did a rush order

Bull and Associates, Inc, ordered flowers, (Basket of Memories) on April 5, 2018, from Troys Florist, purporting to do business in Madison, Georgia The flowers were delivered; however, they were not the flowers we ordered, nor were they comparable to the flowers we ordered Although the company has a "substitution policy", the flowers we received DID NOT have the flowers listed in the floral arrangement

Sent an arrangement through them and they came back saying that it would be $more but they'd only charge me $of thatI returned the email saying to cancel the orderAt the same time I got a call from the actual florist that was trying to make the delivery and they said that the order was called in earlier that their charge was $less than I was originally chargedAt the same time I got another email saying that out of the kindness of their heart, they were eating all the extras

This company refuses to refund money for a flower purchase that was a completely different lower-quality arrangement from what was advertised, in addition be being delivered on the wrong dayThe website is also misleading, as it describes itself as a local florist for the area I searched for, but is actually a call center in New JerseyThe flowers received were not what was advertised and consisted mostly of filler greenery, and did not contain most of the listed flowers
I ordered an arrangement to be delivered for a funeral, but they informed me via phone call hours before the delivery time that the were unable to fulfill the orderThe representative told me they would only be able to deliver the flowers the following day, which they interpreted as me "giving permission" to deliver on a different dayThe flower arrangement delivered was extremely low-quality and completely different from the advertised arrangement that I ordered, so I called the company to complain and request

Horrible service---AVOID! DO NOT RECOMMENDI ordered flowers last weekend for my sister' birthday; google header said Troys is located in *** *** but its notIts located in NJ but more importantly, they sent me an email four days later telling me they could not fill my order as ordered but could substitute other flowers for more moneyThis was a $order already and they took my order, charged my credit card, but don't have the flowers available that I ordered (ie spray roses with greenery)---they waited four days, the day of the delivery to tell me if I paid more they could fill itThe email said they had tried to reach me but they had my cell number and did not call itAgain they charged me in full but knew they didn't have the flowers to fill the orderThey tried to get me to pay more after I paid $When I called them, I said I was the person they sent the email to telling me if I didn't pay more they could not fill the orderThey had no idea who I was without the "order number" , presumably because I was not the only customer they had sent the "bait and switch" email to---when I told them no I was not going to pay more they said they would refund my credit card and when I asked them why they charged it when they knew they didn't have the flowers to fill it, they said they "owe me" no explanationWhen I pressed them on their lack of presence in *** ***, they said they never said they were there (but the google byline does!)Finally, I asked them if they were a "call center", presumably a company that takes orders and then farms them out to legitimate florists in the areaThey hung up on meI still have yet to receive the creditI did not authorize them to charge my card for an order they said in writing they could not fill without my paying moreAnd, finally they said in writing they tried to call me but they had my cell and I have no record of them calling meThey waited to last minute to email me for more moneyI cannot express enough how much I am concerned about this business' business practices

rip off they lied and said they were delivered when they weren't

I placed an order with a whom I thought and was told was a local florist in Tooele Utah which they were notThey are a call center based out of New JerseyI ordered and extravagant flower arrangement for Son & DIL for the arrival of my new granddaughter along with helium balloons and a cardThe arrangement was supposed to be in an abc square vase What they got was a boot filled with dead white roses and some weedsNOTHING-NOT EVEN CLOSE to what was pictured that I was supposed to getHave called numerous times to be given the run around that they have to call so and so to get it resolvedNOTHING is getting resolvedthis company is a scam

Troys Florist is a total scam I ordered a $arrangement for my friend who had just lost her husbandIt was a same day delivery on a Monday I got an email on Tues saying it was not possible to deliver until Weds Then Weds rolled around only to get another email saying it would be delivered on Thurs but would have to be a different arrangement than what I ordered I cancelled it for a full refund & they have never refunded me They lie and say the refund has processed, but then it never shows up Total scam-stay away

Troys Florist (they are members of flowers) is a scam
http://donotbuyflowersfromtroysfloristscam.blogspot.com/p/welcome-to-troys-flori...⇄ /> They claim to be in East Brunswick, NJ but that might not be trueIt seems like a credit card theft organizationAs it turns out, they have very likely never delivered flowers to anyoneThey take credit card numbers, cancel the orders, and credit back the charges onlyNow I have to get a new credit card number

I placed an Internet order at about a.mon June for a flower arrangement to be delivered on June to an address in Bethesda, MD I received an email within the hour, confirming the price and the delivery date specified in my order At 1:p.mon June the vendor left me a voice mail asking me to authorize a substitution in the order, at an increased price I returned the call at 3:p.mon June and asked that the order be cancelled because I did not want to pay the increased price At 3:p.mon June I received a voice mail from a member of the vendor's staff who identified herself as "a manager." The voice mail said that my order could not be cancelled because it had already been delivered I called back and spoke with the "manager" at 3:p.m I told her that I expect a full refund for my order because I had not authorized delivery of the order (1) a day early and (2) at an increased price Nevertheless, my credit card has been charged for the deliver

I ordered a floral arrangement for my mother's birthday on Monday, 12/10/18, for delivery on Thursday, 12/13/I got an email this morning (Thursday) that I need to pay an *additional* $
This is the exact message I received: "Thank you so much for placing an order with us going out to MaryI tried to contact you with the phone number that was provided in your orderThe location in that area has a higher minimum on just the flower arrangement alone, which would be an additional $that would go towards your minimum arrangement costPlease contact us as soon as possible."
Thus, I am being charged another $for a misrepresentation of the originally agreed-upon priceI wrote back, telling them I was extremely upset about the charge and, had I known, would've gone to a local florist insteadHowever, since today is my mother's birthday and I'm out of town, it's hard to find a florist who will do same-day delivery after noon
I do not appreciate the advertisin

my flowers for a funeral were never delivered and they couldn't tell me where they ended up or what happenedAlso they said they would call me back to let me know what was going but I heard nothing and the manager was very rude with me on the phoneWhat a horrible experience and I would never do business with them again

Please do not do business with this company I called Troys Florist yesterday and ordered an arrangement to be delivered today I received this email this morningThank you so much for placing an order with us going out to HampdenI tried to contact you with the phone number that was left in your orderThe location in that area has a required minimum on just the flower arrangement alone In order to get the delivery out there, we would need an additional $that would go towards your minimum arrangement cost The order is also not able to go out for today's delivery but can go out tomorrowWe do apologize for the inconvenience this has caused; they are the only location that does deliver to that areaPlease contact us as soon as possible so we can take care of this for you If we do not hear a response I will process the refund for you to insure that your funds are released back to you, but you can always call back to have it reversed if you would like to pay the additional fundsI thought this was a local company - not a company in NJ I don't understand how they can be this deceptive and still be in business

We had a death in the family and I placed an order for a specific arrangement online The day of delivery the company called and said they would not be able to fill the order due to lack of specific flowers and would be filling it with random flowers they had in stock I requested the order be canceled because it could not be filled with the flowers that were originally promisedThe person on the phone acknowledged and said it would be canceled The cancellation was not processed and the arrangement was delivered after the Troy's Florist agreed to cancel it
When I contacted the company and informed them of the error they threatened that if I wanted a refund they would have to pick up the arrangement It's obvious they had no real intent on doing this, they were trying to intimidate me so they did not have to refund their mistake Of course I'm not going to have them pickup an arrangement from my grieving mother
It's unfortunate that companies like this exist which pray on