Troys Florist

I placed an order with a whom I thought and was told was a local florist in Tooele Utah which they were notThey are a call center based out of New JerseyI ordered and extravagant flower arrangement for Son & DIL for the arrival of my new granddaughter along with helium balloons and a cardThe arrangement was supposed to be in an abc square vase What they got was a boot filled with dead white roses and some weedsNOTHING-NOT EVEN CLOSE to what was pictured that I was supposed to getHave called numerous times to be given the run around that they have to call so and so to get it resolvedNOTHING is getting resolvedthis company is a scam

I ordered a floral arrangement through Troys Florist .com for a friend in Sneads Ferry, NC who recently lost her mother I purchased a premium upgrade of a featured arrangement, total bill $and changeTroys website is one of the first to pop up when searching for a local florist I reviewed their delivery area at the bottom of the page and there were listings for Camp Lejeune, Jasksonville, Havelock, etcso I felt comfortable they were local I know the area having lived there I received an email the following morning requesting an additional delivery fee of $because the address was outside their service area which alerted me so I called and tried to cancel the order - especially when I found out that Troys is a middleman service and not the local florist The representative, Netta, advised that the arrangement was out for delivery and that the local florist is *** *** I advised I did not authorize the additional delivery fee which she said I would not be

Wish I had read your reviews before ordering a funeral arrangement I ordered a white arrangement and specified no lilies! They delivered a pink arrangement, mainly made up of lilies! No attempt was made to call me regarding substitution and they had days! This was not for a funeral for a female It was an yr old man being given military honors I was so embarrassed to have my name on it! They gave me a 15% refund! Never use Troys Florists!

I ordered a flower arrangement and the florist delivered something completely different and sub-standard from the description This merchants website looks like a florist but it appears it may be a scam and they take your order and order something else from another florist to deliverOrdered dashes and roses in a glass vase and carnations and a lilly were sent in a basket

Troys Florist's ad pops up immediately when searching for a florist within a particular zip code"Same day Service"Bouquet ads were lovelyNot so It's all a scam They emailed me asking for additional $for delivery because the address was too far No flowers that day or the next I cancelled my order and they said a refund will be processed today
I should have done my research (like I always do) The comments on ***, etcare so bad We've all been scammed

My husband ordered a Lavender Present flower arrangement for my birthday from Troys Florist and asked that it be delivered to my place of work on my birthday (which is September 23, 2017) He spelled out the greeting card and paid in full online, and received email confirmation of the purchase
The flowers that were delivered were not the ones he ordered online- the business's policy, written in broken English on their website, says that this may happen sometimesWhile annoyed about this we understand that there may be no recourse for compensation because of this
However, in addition to the substituted arrangement, Troys Florist and their local partner, D & J Flower Shop of Philadelphia, PA, did not spell his name or my name correctly, completely misspelled every part of the greeting card, and delivered the flowers on the wrong day (Wednesday, September 20)
My husband contacted their customer services to complain about the greeting card and delivery dateAt no point

Worst customer service everThe flowers were never delivered and I did not even receive notification that they were not able toThe girl on the phone was rude I’m still waiting for my refundDo not order from this company

DON'T USE THIS FLORIST!
This was by far the worst online florist I've ever experiencedThe flowers were last, it was not what I orderedout of the items were missing including the Vase...that put them in a basketYhe balloons I ordered were not mylar, just regular helium filled balloons
As far the customer service...absolutely the worstThey didn't seem to care that my order was late or that it was incompleteYou would think a company that sells flowers knows how much the thought means...No not them all they cared about was the money I had already paidThey offered me a 10% refund on a $order that was missing all long stemmed roses below is what else was missing
each roses, 40cm, hot pink
stems roses, spray, light pink
stems alstroemeria, lavender
ginger jar, purple

I can't even give them one star they are so badThey will rip you off, and pretend that they are located in the area you are purchasing the flowers in and they are actually no where near thereTrying to support local business and they aren'tThe flowers are not the type, color, size I asked for, they notified my an hour before they were going to deliver that I owed them another $to deliver where there website said they would deliver, to get me to deliver what I orderedThey completely lied to me on the website and then only offered a 10% refund, b/c they "substituted" itemsOf course I didn't get the email until hours after they were delivered - no phone callNot what I ordered, NOT what I paid for, NO refund and NO customer service

My husband ordered a Lavender Present flower arrangement for my birthday from Troys Florist and asked that it be delivered to my place of work on my birthday (which is September 23, 2017) He spelled out the greeting card and paid in full online, and received email confirmation of the purchase
The flowers that were delivered were not the ones he ordered online- the business's policy, written in broken English on their website, says that this may happen sometimesWhile annoyed about this we understand that there may be no recourse for compensation because of this
However, in addition to the substituted arrangement, Troys Florist and their local partner, D & J Flower Shop of Philadelphia, PA, did not spell his name or my name correctly, completely misspelled every part of the greeting card, and delivered the flowers on the wrong day (Wednesday, September 20)
My husband contacted their customer services to complain about the greeting card and delivery dateAt no point

On May 21, 2016, I ordered a Gerbera Daisy flower arrangement from Troy Florist I asked if they had decent looking Gerbera daisies in stockThey assured me that they did I wanted Gerbera Daisies and nothing else What was delivered to my sick friend fried was a cheap kalanchoeAt no time was I ever contacted to say that the Gerbera daisy was unavailable and would I agree to a substitution On May 23, the arrangement was delivered I called Troy Florist and they wanted a picture of what was delivered Don't they know what was delivered! I sent a picture I want a full refund of $but to do so, Troy Florist wants the flowers back They are willing to refund me $and not have to return the flowers Please help!

Please read my response to themThis email is after they asked for an additional $or they could not deliver my orderThis following excerpt sums up the issue
Hi ***,
Please cancel my order and refund my money immediatelyWhether your disclaimer says prices are subject to change or not, a markup of $over the $you charged me already after we have a stated contract for delivery is price gougingThat is illegal and consumer fraudYou entered into a contract by entering into the following agreement:
Thank you for your order! The products you have ordered are as follows:
Send a Hug Puppy Love Bouquet $each, total cost $
Shipping and Service Fee: $
Tax: Sales Tax, $
Total order cost: $
An offer of the above was made and I provided the consideration when you charged my credit cardYou then want to charge me an additional $and refused to deliver my order as such until I provided you with a markup of 220% above the original items

I called to order flowers to be delivered through this agency I was told that my purchase included same day delivery After I paid and right before they ended the call, they said"Oh by the way, we are too busy to deliver this afternoon, so they will be delivered right away in the morning I was discouraged, but understood it being busy this time of year The next day, I still had not received any conformation on delivery So the next morning I called and asked why they hadn't been delivered They told me they were busy and needed another day After more days with no confirmationI called again to find out what was going on By this time I have spent over minutes on hold and getting hung up on I finally got through and requested to speak with a supervisor They said there was no supervisor So I again asked why my flowers had not been deliveredAnd they said they no longer service that delivery area, and my refund would be credited back onto my debit card

I wish I had known the reviews before I ordered with Troys FloristI was so upset my flowers for a family member never showed up and my excuse was everything fine on my end to who knows what happened is just awful and embarrassingHow do you make up for this? Just awful! I cant believe I trusted them with thisI cant believe seeing the comments of the same situation over and over again they are still in business They do not even deserve one star

On May 8th, I ordered a flower arrangement from Troy's Florist with same day service The recipient NEVER received the flowers I spent $with nothing to show for it

Troys Florist is a total scam I ordered a $arrangement for my friend who had just lost her husbandIt was a same day delivery on a Monday I got an email on Tues saying it was not possible to deliver until Weds Then Weds rolled around only to get another email saying it would be delivered on Thurs but would have to be a different arrangement than what I ordered I cancelled it for a full refund & they have never refunded me They lie and say the refund has processed, but then it never shows up Total scam-stay away

Horrible service---AVOID! DO NOT RECOMMENDI ordered flowers last weekend for my sister' birthday; google header said Troys is located in *** *** but its notIts located in NJ but more importantly, they sent me an email four days later telling me they could not fill my order as ordered but could substitute other flowers for more moneyThis was a $order already and they took my order, charged my credit card, but don't have the flowers available that I ordered (ie spray roses with greenery)---they waited four days, the day of the delivery to tell me if I paid more they could fill itThe email said they had tried to reach me but they had my cell number and did not call itAgain they charged me in full but knew they didn't have the flowers to fill the orderThey tried to get me to pay more after I paid $When I called them, I said I was the person they sent the email to telling me if I didn't pay more they could not fill the orderThey had no idea who I was without the "order number" , presumably because I was not the only customer they had sent the "bait and switch" email to---when I told them no I was not going to pay more they said they would refund my credit card and when I asked them why they charged it when they knew they didn't have the flowers to fill it, they said they "owe me" no explanationWhen I pressed them on their lack of presence in *** ***, they said they never said they were there (but the google byline does!)Finally, I asked them if they were a "call center", presumably a company that takes orders and then farms them out to legitimate florists in the areaThey hung up on meI still have yet to receive the creditI did not authorize them to charge my card for an order they said in writing they could not fill without my paying moreAnd, finally they said in writing they tried to call me but they had my cell and I have no record of them calling meThey waited to last minute to email me for more moneyI cannot express enough how much I am concerned about this business' business practices

On May 21, 2016, I ordered a Gerbera Daisy flower arrangement from Troy Florist I asked if they had decent looking Gerbera daisies in stockThey assured me that they did I wanted Gerbera Daisies and nothing else What was delivered to my sick friend fried was a cheap kalanchoeAt no time was I ever contacted to say that the Gerbera daisy was unavailable and would I agree to a substitution On May 23, the arrangement was delivered I called Troy Florist and they wanted a picture of what was delivered Don't they know what was delivered! I sent a picture I want a full refund of $but to do so, Troy Florist wants the flowers back They are willing to refund me $and not have to return the flowers Please help!

I ordered flowers for my mothers birthday march on 15th.She got the flowers and sent me a picI was beside myself because they were nothing like what I orderedI was pretty mad about it when I called TroysI demanded a refund, the girl told me to send her a pic of the flowers my mom gotI did and called her back right awayShe was really nice about and said she understands Im really upset and she would give me a full refundOk so I got an email that said to business days to credit my cardI googled reviews for them and all I saw was bad stuffI was pretty much kissing my $goodbye when days later it credited my cardI really couldnt believe itI wouldnt order from them again and take a chance, but at least they did the right thing this time

I ordered flowers from Troys Florist to be sent to a funeralThe original arrangement had to be switched to something smaller based on space at the funeral homeI selected a smaller and slightly less expensive arrangement, which I was supposed to receive a refund for the differenceOn the funeral day the flowers that were received was not even close to what had been ordered and the sympathy card was sloppily written and misspelledWhen I contacted them to complain and receive a refund, they refused a full refund and attempted to only off a 10% refund which was no where near enoughAfter going back and forth for a couple of days they refunded me 20% which was still not enough because the flowers sent were much cheaper than what was paidThey are hiding behind a substitution policy that states if a location doesn't have the exact flowers they would have to sub something outThis was not a substitution, it was a completely different order so they can't use their substitution policy