Troys Florist

Ordered flowers online 1/9/for a funeral on 1/11/ Flowers were supposed to be delivered to the funeral home on 1/10/ Troy Florist called me 1/10/in the morning and told me they could not deliver to the funeral home because it was full, but they would deliver to the cemetery in time for the funeral I agreed to this arrangement I just found today (1/14/17) they were never delivered I called The florist and asked them what happened and they told me they couldn't deliver them I asked why I was not contacted and received no reply to this I then asked them if they were planning on keeping my money for the order also They said they would refund it to me I will see if this happens

Troys Florist is a complete SCAM !! They are Not a locally owned store front It is a Call-Center that takes phone orders, and then they call a local florist for delivery I called them for a Next-Day Floral delivery They did NOT make the delivery NOR did they call to inform me that the delivery was NOT made (I presume if I did not know the delivery was not made, they would have just kept my money!) I called them the next day and they told me that they had no explanation as to why the delivery was not made....it just wasn't They didn't care that my friend did not receive a floral arrangement that I requested from them while she was watching her father pass awayAgain, this is a Call-Center There was NO customer care Nor concern for me Nor for the undelivered floral arrangement I asked to be transferred to the manager, who also could care less and was quite rude to me on top of it all Refund was requested

On Thursday 3/08/2018, I called Troys Florist at *** First asked if were available for a delivery the next day (Friday 3/09/2018) between 9:and 10am but no later than 10am The lady that took my order "June", assured me they would Not only did I have to keep calling asking why the flower arrangement was not being delivered on time but they also delivered something that had nothing to do with what I had ordered and paid for!
Friday was my daughters birthday When my daughter sent me pictures of such arrangement I was totally embarrassedThe arrangement looked totally unacceptable, not professional and most of all not worth the money paid for I have tried to email their customer service people and their attitude and poor customer skills are not acceptable It's disappointing to see they have no consideration for ruining someone's birthday surprise
You see such beautiful arrangements on their website and all they are interested in is taking your money No one eve

I placed an order for a deluxe flower arrangement for a colleague The arrangement cost $with a $delivery fee plus tax Total of $ The arrangement that was sent was roses and lilies Clearly not worth the $that was charged I requested a full refund and / or an arrangement of equivalent value and the vendor choice not to

They use a deceptive website listing "we deliver to" and then name several local hospitals, and funeral homesThey make it look like they are localI ordered flowers for my sister-in-laws funeral and got a call the day they were supposed to be delivered stating that they don't deliver in that area anymore, so it would be an additional $delivery fee on top of the one I was already chargedI then realized I had been scammed and asked for a refund

Placed an on-line order with Troy's Florist December 18, requesting a December delivery with florist I thought from the website was located in Middleburg, VA where the recipient livesThe delivery was not madeI sent an email on December to customer service and was advised the delivery had been made and to telephone them the next day regarding specificsI ended up calling times Monday, December First, I was advised the order wasn't delivered because of holiday delays with no apology or further explanation and so I requested delivery be made that afternoonThe representative was off-handed and I had a bad feeling when I hung up that nothing was going to be handledI called back and spoke to Victoria who wasn't much better in the service role after a delivery did end up being made but from the picture my friend sent me, obviously a very inexpensive arrangement compared to the premium order I placed totaling over $and absolutely nothing like what I orderedVicto

Complete advertising and lack of customer service Overcharged and not refunded

I was charged for a product that was never delivered

I contracted with troys florist to deliver a specific bouquet of flowers depicted in a catalogue with a recipeThey passed a generic, order to a local florist who delivered a completely inferior bouquet of flowers worth about half the price I paid..Typical bait and switch When I emailed to complain they said the would remedy the situationI requested the contracted bouquet be deliveredThey refused , blamed the local florist and offered a 35% discountI called the local florist and was told Troy's never contacted the local florist and that the original order did not state the specific item I ordered from the online catalog

I ordered a nice floral arrangement to be delivered to a local hospitalArrangement cost $(including taxes + $delivery fee)The company contacted be via e-mail hours after my order notifying me that they did not have some of the flowers or the vase and asked me to contact them to let them know how to proceedI immediately called them back and while on the phone with them, the flower arrangement was deliveredThe arrangement that was delivered was nothing like I had orderedI ordered premium flowers like hydrangeas and liliesThe arrangement that was delivered was in a small pint clear jar with daisies and yellow roses along with dollar store balloons and a cheap small blue bear (that was thrown in for no additional charge, please!) When I contacted the company about what was delivered, Kayla (the lady who said she was the manager) was very rude and very insincereShe was pretty much like it is what it is...we did the best we couldThe arrangement that was d

I placed an order on 3/23/for a delivery to a specific address I was contacted later that day and informed the driver of the the delivery had been sent away I informed the representative that they went to the wrong address, as I had confirmation from the person who sent them awayAll the information on the transaction was correct, and the driver went to the wrong address I was not contacted during the time the driver was sent away, as I could have then advised him he went to the wrong address The representative then explained that the driver would not deliver past 4pm and I would have to wait until 3/24/16to receive my order This misunderstanding was at now way my fault, as the driver confused the address and had my contact information if he or she was unsure I asked to speak to a manager and was directed to Manager *** *** offered my a 25% discount with delivery by tomorrow  or to cancel the entire order, as that was the "bes

This is not only just about a delivery issue, but a customer service issue My son who is overseas serving this country and his new wife, decided for Mother's Day to send both mother's a floral arrangement My daughter in laws mother received hers on Friday, May 6th and due to me being out of town, they opted to have mine delivered on Monday, May 9th, since this florist was overloaded with deliveries on May 8th My son was informed on May 9th my delivery would not be coming His wife had contacted the florist, expressed her dissatisfaction and was told either to accept delivery on Thursday, May 12th or cancel the order Needless to say, my daughter in law and son felt terrible that now his mother (me) didn't get an arrangement I contacted Troy's Florist myself, spoke to ***, who said she was a manager and she was dishonest and proceeded to tell me she offered my daughter in law a larger arrangement for the same price, but delivery to still be on the 12th My daughter in law s

I ordered a floral arrangement for my mother's birthday on Monday, 12/10/18, for delivery on Thursday, 12/13/I got an email this morning (Thursday) that I need to pay an *additional* $
This is the exact message I received: "Thank you so much for placing an order with us going out to MaryI tried to contact you with the phone number that was provided in your orderThe location in that area has a higher minimum on just the flower arrangement alone, which would be an additional $that would go towards your minimum arrangement costPlease contact us as soon as possible."
Thus, I am being charged another $for a misrepresentation of the originally agreed-upon priceI wrote back, telling them I was extremely upset about the charge and, had I known, would've gone to a local florist insteadHowever, since today is my mother's birthday and I'm out of town, it's hard to find a florist who will do same-day delivery after noon
I do not appreciate the advertisin

I should have looked here first - basically the company the stole my moneyDo not do business with themthey will not deliver your flowers and they will not give you a refund

Ordered bouquet of roses arrangementPaid for premium one at $Supposed to be red, pink, and lavender roses, I got red, purple, and a yellow LilyWith sum white mum'sI talked to local florist who said they were given $and told nothing of what of what I orderedWhat we got was nice, but when your supposed to get roses and you get that's is the old bait and switchDON'T USE TOY FLORIST THEY ARE SCAMMERS AND YOU WILL NOT GET WHAT YOU ORDERED!!!

I ordered a flower arrangement through their websiteI selected a date for delivery which was clearly available on the website which advertised same day deliveryI was contacted on the 27th saying the shops in the area were closed and would not be delivered till the next day which I said was fineI was then contacted again on the 28th saying the shop did not have the color of rose indicated on the description but asked if I minded a different color to which I agreedWhen my recipient received her arrangement, there were less roses than the arrangment was supposed to come with and only fillerThe arrangement looked like it was put together by a complete amateur and definitely was not a $looking bouquetI wrote customer service and told them my issues and sent picturesThey only offered me 35% off trying to site their substitution policyI was fine with the substitution as long as it was up to par quality wise which it was notThe 35% back would just barely cover their $

First off I thought I was dealing with a florist in *** **Come to find out you can't get ahold of the real florist in *** called Troys FloristI ordered a peace lily for my best friend losing her sister, website said they had it in stock.They didn'tSo an ugly stinky wilted house plant with sticks coming out of it was delivered to my friendOh and passed away was spelled wrong (pasted) I contacted the aka Troys Florist and they said that we can substitute anything that is orderedI told them the plant stunk so bad it couldn't be kept in the houseAnd asked them to go pick it up and deliver a bouquet of flowers, oh they couldn't do that because they are no longer dealing with Troys Florist because of my orderThey offered me a 30% refundTotal bill was and a refund of was givenNot sure what kinda math they doBut that isn't 30%Next time FTD will get my business

Troys Florist advertises as a local florist, when they are, in fact, not localThey took our $and placed *** order with a local floristThe arrangement was not worth the money we paid, and they only offered a partial refundFor a full refund, they would have to go to the recipient's home (who's father just died) and basically repossess the flowers

I ordered flowers online from Troys Florist on 3/7/Their ad said same day delivery serviceThey called and left a voicemail that afternoon to say that they could not deliver the same dayThey also emailed meOn 3/8/18, they called and left a voicemail and emailed me to say that the particular flowers that I ordered could not be found, that they wanted to use different flowersThey were also going to charge me an additional $They asked for my permissionI told them in response to their email to cancel my order since this was not what I ordered and that I wanted a refundThey told me that since I did not contact them fast enough they went ahead and sent the order outThe item was delivered on 3/8/without the additional $5, but without my consent

Do not order from this company! Ugly flower arrangements very different from what I ordered! And offered a 10% refund?! I paid $for carnations and picked apart roses! It was an embarrassment at a loved ones funeral!