Troys Florist

If I could leave zero stars I would
Ordered an expensive arrangement from what I thought was a local floral delivery companyThis is a scamThey should be shut downI ordered a large arrangement and they delivered what looked like a $yard plant in a STRAW basket with faux WEEDS sticking out the top
Embarrassing waste of money that reflected horribly on my brand for what was supposed to be a beautiful display of support and encouragement to business partners
I am horrified his is even allowed to still take payment and run
Revdex.com, you should be ashamed you aren’t helping consumers be protected against this fraudFloral delivery is often for sympathy and deaths- this is completely unacceptablePlease do something and shut them down

my flowers for a funeral were never delivered and they couldn't tell me where they ended up or what happenedAlso they said they would call me back to let me know what was going but I heard nothing and the manager was very rude with me on the phoneWhat a horrible experience and I would never do business with them again

advertising of actual product as mentioned on their website I ordered a flower arrangement weeks prior to delivery Upon delivery I noticed that the vase was not the same as they advertised, the floral arrangements were not the same as shown in the pictures and the upgraded "Luxury" package was as well Basically there were no additional flowers to the overall arrangements I ended up requesting a credit and told them I would have to dispute the charge if they did not credit me

I ordered flowers from troysflorist.com that were to be delivered the on October for my wife's 40th birthday Troy's florist emailed me at 1:on October saying that it would be an additional $to deliver the flowers and if I wanted a refund to call them and request a refund When I called, they said it would be processed accordingly I then received an email saying that the cost would be covered and the delivery was already on the truck and could not be refunded When the flowers were delivered, it was not anywhere near what I had ordered, not even close, and I also ordered two balloons and only one was delivered When I contacted troysflorist.com, they offered to refund 10% of the money and pay for this missing balloon After I said this was unacceptable and just wanted a refund, they said they would not refund the money and hung up

I placed an order with them at noon on a Friday and the website informed me I could have same day deliveryAt 4:that afternoon I received an email from them stating that the delivery could not be made and the next available delivery date would be MondayThis was not acceptable as my friend would be out of the hospital by thenThe delay in letting me know that delivery was not available left me without options to send from a different florist, as it was 4:pm on a Friday afternoonI called and requested a refund, which took approximately a week to receiveExtremely dissatisfied! Would it have been too difficult to call me upon receiving the order to inform me same day delivery was not available? Ugh!

I ordered a Zen flower arrangement for a Japanese relative that had passed Troy's florist came up as a local florist in my home state of Maryland The arrangement was not delivered on the day it was supposed to be delivered, they substituted a vastly different arrangement than the one I ordered, wanted to upcharge me, and then messed up the card A "designer's choice" arrangement was delivered a day late and without my permission to substitute the original arrangement When I spoke to the florist, I was told there was a slight flower change because they couldn't get a plant I ordered When I saw what was delivered, that was obviously not the case This business misrepresented it's location and product

I ordered a funeral spray and it was totally different from what was displayed online It was sparse, flowers were upside down at bottom, mostly babie's breath and did not contain two of the flowers in their "recipe" It was an amateur arrangement and very cheap looking for the amount paid They are a bait and switch company BUYER BEWARE!

Is there a star less than Worst costumer serviceSmart Elic sales girlRude!! Rude!!!
Rude!!
Never again will I use this floristI will tell everyone I know not to use this floristFlowers were supposed to be delivered by noon, it is going on 3:The girl said within the next hours
It was supposed to be a congratulations on his promotionNow, it’s almost time for him to leave workNever again will I use this floristAnd by the time I get finished

I ordered flowers for my Mom’s birthdayThey said it would be dollars for delivery , then sent me an email stating it would be another 60, due to the distanceI specifically asked if they delivered to this area before placing the orderThey stated I must call back to cancel, which I didThis place is a total scamThe lady on phone at time of cancellation said she cancelled order then hung up on me! I am pissed!

If I could leave zero stars I would
Ordered an expensive arrangement from what I thought was a local floral delivery companyThis is a scamThey should be shut downI ordered a large arrangement and they delivered what looked like a $yard plant in a STRAW basket with faux WEEDS sticking out the top
Embarrassing waste of money that reflected horribly on my brand for what was supposed to be a beautiful display of support and encouragement to business partners
I am horrified his is even allowed to still take payment and run
Revdex.com, you should be ashamed you aren’t helping consumers be protected against this fraudFloral delivery is often for sympathy and deaths- this is completely unacceptablePlease do something and shut them down

I ordered flowers called 'what a treat' for my sister's birthday for $42.95,shipping and service fee $14.99,sales tax $4.06=$total.They called to another florist and ordered a vase for $and he doesn't even have a website.All the info needed they gave him so the order gets to the right person,but all the other info they provided was false:the address,credit card,phone number and all.My sister sent me a picture of the flowers and I saw they were totally different than I had ordered.Then the card I used kept declining because of insufficient funds so the florist called me and found out they kept the money and I ended up paying an extra $When I tried to call the number on the website all I got was put on holdI've also seen plenty of complaints that people didn't get their money refunded.The money they stole from me was set aside to bless others and bring honor and glory to God,and so they stole it not only from me but from the Lord.I'm filing this complaint in hopes it will

I ordered flowers from this establishment and on the day of delivery I was told that they had been trying to reach me by phoneThat was a lieI had no missed calls or voicemailI then received an email stating that I had to pay more money as their pricing was wrongThis was on the day of delivery when I was out of options Then the recipient received an entirely different arrangementWhen I complained they said that they allowed substitutions....this was in no way a substitution but it was entirely different orderThey offered me an $refund which didn't even cover the delivery feeI will not recommend them to anyone

I should have paid attention and read the reviews
...Everything described happened to meI placed the order on Monday for flowers to be delivered on WednesdayTuesday afternoon I get a call that they have to "substitute" red roses instead of yellow - okay fineThen they say they need an additional $in addition to the $I had already paidI didn't have time make other arrangements so I paid the $The arrangement that was delivered and was nothing like what I orderedI paid $for an arrangement that I could have picked up at the grocery store for $- $When I emailed the company pictures of what was delivered and what I ordered they offered a 10% refundThe refund was $so I'm not sure how it was calculated...10% of what? Needless to say I feel that I was taken advantage of and ripped offExpensive lesson learned

My store is the same as everyone else’sI can’t believe I have gotten scammed by something so stupid in One simple google search would have told me everything I needed to know about this companyYou’re probably here because you ordered flowers for a large amount of money and they never got delivered? This is my problemI paid dollars and some change for some birthday flowers to be deliveredTheir website advertises same day deliveries all over itSo I ordered a day or so in advance, giving them time to arrange the orderedOn the day of the birthday, I contacted them and asked the time frame of when it would be delivered, they told me that it wasn’t getting delivered todayThe best the could do was MondayWho wants birthday flowers two days after their birthday? “Hi, I was thinking about youI swear I remembered the date of your birthday even though these flowers came a couple days later” kayla has written me onceTheir website advertises that you get responses within seconds NOPE I let the phone ring for minutes trying to get this situation sorted outNobody will answer
I know I’m not getting my money backI don’t careBut I don’t want flowers sent days after someone’s birthday
They advertise themselves as floristThey are notThey just arrange for your orders and arrangements through local shopsNext time I will be sure to do that myselfI can’t believe they’re not shut down

On Sep I placed an order for a flower arrangement that I had delivered to my spouses work place and paid almost $dollars for itAt first, the florist had called me to substitute the red vase for a clear vase which I agreed to and also to inform me the driver me be a little late due to trafficMy spouse received the arrangement close to the time a had arranged forI did not see the arrangement until my spouse got home and showed meI was furious because I only received half of what the arrangement looked like with completely different flowers and the arrangement was placed in a mason jar not a vaseAfter haggling back and forth via email they offered me a 10% refund, then a 15% refund and I think they are now giving me a 25% refund for the inconvenience (yet to be seen)

On 8-14-I ordered flowers for my brother-in-laws funeral and had them delivery I ordered the Blooming Garden Basket for 79.95, with a toy motorcycle 15.99, delivery for and taxes for What we got was totally different I have pictures to prove what we received and a picture of what I ordered I asked for a refund and the best troys florist will do is 20% of the The motorcycle was a misrepresentation as well...it was a $plastic motorcycle for The customer service I receive was terrible and have the email exchange that went on Each time I replied to their emails, a different person answeredAt one point they were going to give me a 100% refund on the product and then I checked my credit card and it was only 20%, when I questioned them about that I got yet another person and said the 100% refund was a mistake

I ordered a Deluxe Pink Daisy floral arrangement with a bouquet of balloons ($74.00)The floral arrangement delivered didn't look like anyting I had ordered online and the balloons were not delivered

I ordered flowers on 12/15/to be delivered on 12/17/to my sister after she endured an emergency surgeryShe lived in Kingsland, GaI emailed them on Monday to check on delivery time due to my sisters doctors appointment at 11amThey emailed me back and stated they would be delievered that afternoon I called at 5pm on 12/17/and was told they were too busy and did not get to my order and assured me it would be delivered the next dayI called Tuesday 12/18/ and emailed them in the morning with no answer or replyAround 4pm I was able to talk to someone on the phone whic told me again that they did not get to my deliveryShe stated they could do a full refund and not deliver the flowers or still deliver them and give a 10% discountI stated that they should do both at this pointThey refused so I told them to go ahead and deliver them the next dayToday (Wednesday 12/19/18) I called them and emailed them this morning to assure deliveryOn the phone call they told me

I contacted this business via the internet to send flowers to an individual whose son had passed awayI followed up to make sure the person/funeral home received the flowers and to my surprise they were not deliveredThese flowers were ordered on July 6, and I called several times to speak with someone but could never get throughToday I finally reached someone and they said that someone tried to call me in the past few days to tell me they were not deliveredShe also stated that they did not know the flowers were not deliveredThen the story changed to the one place they used in the past had went out of business so they tried other florist and no one would deliver to this areaWhen I ask to speak to the supervisor she said she was sorry but there was nothing they could do In addition, she stated that my money was going to be refundedOf course it is after I followed up but they never tried to contact meI would not recommend this florist to anyone

Horrible service Charged me but never made delivery They had trouble finding the address and didn't bother to notify me Will never do business with them again