Troys Florist

I purchased a Thomas Kinkade floral arrangement and chocolate candies for my grandmother that lives in MIWhen the arrangement was deliver it was a small candle and flowers and NO box of candiesWhen I called the company to ask for a solution to the issue I was told I needed to send them a picture and I explained I live in CA and she in MI, not to mention she is and only uses a landlineThe gal on the line kept arguing with me and then told me I had to email her manager and email pictures, then hung upI did email and have received no responseThe item received was not comparable in price than what I spent and they simply did not deliver the box of chocolates ($on their own)For the run around and avoidance to rectify the situation I want a full refund of $

I ordered a relatively expensive centerpiece arrangement to be delivered at an out of town location After the order was taken, I was informed the order could not be completely as agreed upon, but that a similar (even upgraded) arrangement would be delivered based on the specifications of the original order and my emphasis that light colors be usedHowever, the arrangement that was ultimately was the polar opposite of what I orderedI sent a picture of the delivered arrangement to Troy's to show them that this was not at all what I orderedHowever, they simply stated that the location did they best they could and credited me 40% for the order that was 100% wrong

Selected a floral arrangement on Troy's Flowers website, arranged for delivery the next day and paid bill by VisaReceived confirmation of order within the hour however next day received a follow up email stating that order did not meet minimum for delivery area and would need an additional $40, although manager agreed to lower this to $for inconvenienceGrammar and spelling were a tip off that this was a scam and so Visa was contacted to dispute this chargeRecipient later sent pic of flowers received that didn't even resemble the bouquet selected, in fact the bouquet selected was in the $range and the roses and daisy were probably worth $in a local grocery storeBusiness represented themselves as a local business in the *** *** ** area, but in fact they're in NJ
BUYER BEWARE - this is a SCAM
Further research revealed numerous Revdex.com complaints and a separate website dedicated to exposing this business and their fraudulent practicesHoping to be reimbursed for

Didn't read the reviewsI just had hip replacement and don't get around wellMy wife does a great job helping so I thought I order her flowersOrdered the flowers ("Same day delivery") at 11amBy 3pm I receive an email that the delivery will be delayed to MondayBy then I probably can get the flowers by myselfThis service is NOT recommended

Less than one if it would let meI called to order balloons for my nieces BirthdayFirst they told me that they don't do that I would have to send flowers with the balloonsWhich was fine (she turned 10) if I had toThen the lady I talked to on the phone told me that the arrangement came with balloonsSo, I agreed
When my sister told me the arrangement had arrived, there were NO BALLOONS! the only reason for the order in the first placeThen part of the flowers were broken and already dying
I called the customer service linethe lady I spoke to said a supervisor would call me backNothingIts been a couple days nowSo, I am leaving my reviewI will call them back and have emailed them back againWe shall see but, looking at every other reviewI figure I will never hear anything back
Business like this seem to get away with everythingThey should be shut down

Awful to put in one wordThey could not deliver the flowers to the location so asked for a refundHad to call back times before they actually refunded meStill had to wait a week before refund was processed

I made a huge mistake and used Troys Florist, they contacted my on the the day the flowers were to be delivered and said they couldn't find a florist in my area, second day same thing I am finding out they are a scam, these people need to be shut down..I contacted credit card services to launch an investigation and to see if I can get refunded How do people like even get the opportunity to use credit card services

I ordered flowers on 12/15/to be delivered on 12/17/to my sister after she endured an emergency surgeryShe lived in Kingsland, GaI emailed them on Monday to check on delivery time due to my sisters doctors appointment at 11amThey emailed me back and stated they would be delievered that afternoon I called at 5pm on 12/17/and was told they were too busy and did not get to my order and assured me it would be delivered the next dayI called Tuesday 12/18/ and emailed them in the morning with no answer or replyAround 4pm I was able to talk to someone on the phone whic told me again that they did not get to my deliveryShe stated they could do a full refund and not deliver the flowers or still deliver them and give a 10% discountI stated that they should do both at this pointThey refused so I told them to go ahead and deliver them the next dayToday (Wednesday 12/19/18) I called them and emailed them this morning to assure deliveryOn the phone call they told me

WORST customer service possibleThis shoddy "business" is one step up from a fuscamStay far away

This business is a scam What is on the website, the final amounts they give you for the cost, and communication with regard to status and updates, is non existent DO NOT USE THIS SERVICE After days of trying to get a 60th birthday arrangement to a friend I finally had to call to find the status and ended up cancelling it because they had not responded nor even sent the order out They have no concern for the customer and have absolutely no professional integrity to meet the promises and obligations that they promise They wanted more money and were totally unconcerened that they could not meet their obligations Stay clear and stay away from this business I will be reporting them to the Attorney General's office of New Mexico also STAY AWAY FROM THIS BUSINESS

Do not order from this company! Ugly flower arrangements very different from what I ordered! And offered a 10% refund?! I paid $for carnations and picked apart roses! It was an embarrassment at a loved ones funeral!

On July 19th, I wanted to order flowers for my wife I searched online and found Troy's Florist at the top of the list There website said "local" and "same day delivery" It seemed that this would be a great place to purchase from after reading those statements I placed an order for Love's Sweet Medley DX $each with shipping and tax, the item came to $ When placing the order, I requested delivery prior to 2pm At 145pm I still did not see that the items were being delivered I called the phone number listed on the website ***I was greeted by a employee who took my information and order number then was placed on hold and answered by another employee I explained my request of a 2pm delivery The employee told me that I had requested 2pm and that they would be delivered at that time I advised that it was 147pm, the employee seemed shocked and said that they would get it out as soon as possible I then called again at 230pm, with no flowers de

Wish I had read your reviews before ordering a funeral arrangement I ordered a white arrangement and specified no lilies! They delivered a pink arrangement, mainly made up of lilies! No attempt was made to call me regarding substitution and they had days! This was not for a funeral for a female It was an yr old man being given military honors I was so embarrassed to have my name on it! They gave me a 15% refund! Never use Troys Florists!

I placed an order with this florist two days ago I was called and told they would have to charge me an additional $over the advertised price or cancel my order The whole thing sounded like a scam Their reason was that Mother's day was coming up so they had to raise their price Of course, I ordered the flowers to be delivered for Mother's Day I am concerned they have all of my personal information, credit card included When I called the business number they provided the company was very disorganized I had to wait for them to find someone for me to talk to I whole impression was this was a scam and their excuse did not make sense What floral company would not be prepared for Mother's day They also added their advertised prices were in the process of being raised, but the new prices have not been posted yet They did not seem concerned about the order being cancelled I think it truly was a scam and now I wonder what I need to do to protect my information

I ordered flowers to be delivered Next Day at the florist's website troysflowers.com the next day around 2:30pm when it was already too late to fulfill their guaranteed delivery time, they called and said they'd need $more to fulfill the order with a mix of roses and carnations, or $more to fulfill the order with what I had originally ordered, a dozen red rosesI cancelled the order and am still waiting on a refund

This company is scamming people.I ordered a specific bouquet of flowers for delivery to my wife on 12-The company contracted a different florist to provide the arrangementHowever they did not provide the contracted florist with what I orderedThey instead sent them a request to fulfill a basic "florists choice bouqet" at a cost of $The arrangement that I payed $for was never described or shown to the contracted florist When the order was sent to the contracted florist they also failed to provide all signature information and card information resulting in the offer being refused by the contracted florist at first It was for this reason that the flowers were never delivered on the date that I ordered them forWhen I called to find out why they were not delivered appropriately I was told "our drivers were running behind because we are busy" Upon my wife receiving flowers, I asked for a photo of themI was APPALLED at what I sawIt was no where near what I ordered

I ordered flowers online from this company that apparently does business with contractors around the country They could not fulfill my order without increasing the price from what I agreed to They emailed me and indicated that I should contact them to go forward or not with the order I emailed them back within an hour cancelling the ordere They then responded three hours later that they would go forward with the delivery but they then would waive the upcharge I told them I already cancelled the order and again stated that I wanted the order cancelled They went forward with the delivery regardless and told me that I could not get a refund They indicated that it was there right under their "policy" to do this If you order on line, their policy, hidden at the bottom which is not seen when checking out (ie if you don't look to get additional products you would not scroll down to see that this "policy" alert existed), states that you have a right to cancel if an upcharge i

DON'T USE THIS FLORIST!
This was by far the worst online florist I've ever experiencedThe flowers were last, it was not what I orderedout of the items were missing including the Vase...that put them in a basketYhe balloons I ordered were not mylar, just regular helium filled balloons
As far the customer service...absolutely the worstThey didn't seem to care that my order was late or that it was incompleteYou would think a company that sells flowers knows how much the thought means...No not them all they cared about was the money I had already paidThey offered me a 10% refund on a $order that was missing all long stemmed roses below is what else was missing
each roses, 40cm, hot pink
stems roses, spray, light pink
stems alstroemeria, lavender
ginger jar, purple

We ordered flowers over internet...even paid an additional $delivery fee (disclosed/requested after the initial order was placed) The recipient never received the flowers When we contacted Troy's Florist...explained the flowers were never delivered...all the person (Kayla) would keep saying is
"we have delivery confirmation" We are 100% sure the flowers were never delivered because they were sent to an employee...she never received the
flowers All we are requesting is a credit back for the flowers ($67.35) and the extra delivery fee ($15.00)

This business is a scam including advertising, lack of customer service, and neglectThey advertise as a local florist in Middleton, WI and they are notThey have no physical address listed on their websiteI ordered a rose bouquet and what was delivered did not have one rose in itWhen contacted to resolve the situation, send the correct flowers or a provide me with a full refund, they did neitherTheir website is misleading and falseAfter research, I've discovered others have had similar problems in receiving their correct orders or even receiving anything at all