Troys Florist

I ordered flowers to be delivered Next Day at the florist's website troysflowers.com the next day around 2:30pm when it was already too late to fulfill their guaranteed delivery time, they called and said they'd need $more to fulfill the order with a mix of roses and carnations, or $more to fulfill the order with what I had originally ordered, a dozen red rosesI cancelled the order and am still waiting on a refund

Wish I had read your reviews before ordering a funeral arrangement I ordered a white arrangement and specified no lilies! They delivered a pink arrangement, mainly made up of lilies! No attempt was made to call me regarding substitution and they had days! This was not for a funeral for a female It was an yr old man being given military honors I was so embarrassed to have my name on it! They gave me a 15% refund! Never use Troys Florists!

Ordered a beautiful arrangement to go to my future daughter in law for her birthday and never delivered the flowers! Promised me it would go the next day before am again NO FLOWERs or call! When I got a hold of them they said it would be there the following day but I said that wasn't going to happenThey refunded my money but made me look bad to my future daughter in law worst communication and service I ever had!!!!

DO NOT USE TROYS FLORIST ONLINE!!!!! RIPOF! When you google local florists *** *** ** their name comes up with an address of *** *** *** Rd *** *** ** *** under the name then you click on it and for their contact number only lists ###-###-####My son found out the hard way websites are not always truthful what they advertise and who they advertise they areThey are NOT a local florist to our areaThey are a third party call center who advertises as they are local but who sub contracts the work out to a local florist near youWe ordered flowers on 5/with confirmation of delivery for 5/never arrived emailed to ask why said would be delivered 5/backed up from Mothers Day (no delivery that day and promise of delivery today or refund) pm still no deliveryAfter several phone calls to them excuses was all I go with a finally today they confirmed delivered but I wont know until that person arrives home this eveningREAD THE REVIEWS FOR THIS COMPANY ON YELP, DO NOT USE THEM!!!!! We found out the hard wayDon't understand how these business are allowed to advertise they are local when in fact they are not also by reviews if and when something is delivered it is not what you orderedI will find out if in fact delivered today and if not what I ordered I will be disputing their charge with my bank to get my money back

Placed an order with what was advertised as a family owned florist in West Milford, NJ The order was for $ They took my credit card info and immediately charged my card A few hours later, I received an email stating that they couldn't send my fruit basket, but for $more, they'd send a plant I called their number where a woman named Angela told me it was because of where it was to be delivered I cancelled the order and asked for an immediate confirmation I received an email that was a note, not a real confirmation, and was told it would take 3-days for a refund to appear I emailed back and said that wasn't acceptable, as it should never have been charged in the first place I then looked for ratings on the company, and found all of the complaints on this site WE are currently on hold with the credit card company to ensure that they don't pay the company, but this company is scamming people left and right This is what was advertised:
Best West Milford

I should have paid attention and read the reviews
...Everything described happened to meI placed the order on Monday for flowers to be delivered on WednesdayTuesday afternoon I get a call that they have to "substitute" red roses instead of yellow - okay fineThen they say they need an additional $in addition to the $I had already paidI didn't have time make other arrangements so I paid the $The arrangement that was delivered and was nothing like what I orderedI paid $for an arrangement that I could have picked up at the grocery store for $- $When I emailed the company pictures of what was delivered and what I ordered they offered a 10% refundThe refund was $so I'm not sure how it was calculated...10% of what? Needless to say I feel that I was taken advantage of and ripped offExpensive lesson learned

I ordered a mini grill bouquet from Troy's with the promise of delivery within hourshours later, my flowers finally got deliveredI had my father send me a picture of the flowers he received, which was nothing like what I orderedNot a single flower resembled any of the flowers in the picture, and my father received the flowers in a plain glass vase, not the mini grill setup I overpaid forThe flowers looked old and wilting, and I still have not received a response about a full refundI was given no notice that the arrangement wasn't going to be ANYTHING like what I ordered

Ordered arrangement of flowers to be delivered to friend in ***, NC The arrangement and delivery fee totaled $ When my friend received the arrangement, she sent a picture of the flowers to me They looked nothing like the picture on the website Carnations were substituted for roses; the sunflowers were drastically smaller and different from the picture, and the greenery looked nothing like what was used in the arrangement on the website Even the container (which was shown as glass on the website) was different I contacted the company which offered me only a 35% discount stating that they sometimes have to make substitutions That would have been okay if the flowers they used were of equal value Also, the arrangement was represented as a deluxe version There was nothing deluxe about the flowers my friend received only the price This is advertising and from what I see NOW on the internet, this company has received many complaints for this same issue How

I paid $for a 'with sympathy" arrangement of flowers by *** card on December 19th The business is unable to produce a receipt which I need since it was a business expenditure and the person never received the flowers
Their website says:
"Please call us at *** or email us at [email protected] where you will receive a reply within seconds!"
I have sent emails and spoken to someone by phone without resolution

I was tricked into using this florist when I googled for a florist in a town and they came right up When I asked the operator if they were in the town they told me yes - turns out they are in NJ - states away! They then called me the next day to say they could not deliver my funeral flowers since they church had told them there was not service Turns out they were not even attempting to deliver in the correct STATE! Oh waitthen a second phone call comes in and tells me they had not even made the arrangement since they could not locate the obituary for my family memberbecause they took the information down wrong Luckily I was able to cancel and order from a reputable florist in time I did get my refund back to my credit card, but I cancelled the card any ways since some operator sitting in their home had my information NEVER use this business!!!!!!!

Placed an order for a floral arrangement , Paid with credit card They said they were local to the delivery area I requested Come to find out they are not I recan email the day of the scheduled delivery The email stated they had been trying to call me on my cell phone They never did The email requested an additional $for my order This is in addition to the $I already provided They said the cost was for the local area could not provide the arrangement for that price
I cancelled immediately Called my credit card company and they are monitoring my account
I then found a local florist near the delivery location, and solved my issue for $arrangement They had no issue doing the arrangement requested

Troys Florist is a complete SCAM !! They are Not a locally owned store front It is a Call-Center that takes phone orders, and then they call a local florist for delivery I called them for a Next-Day Floral delivery They did NOT make the delivery NOR did they call to inform me that the delivery was NOT made (I presume if I did not know the delivery was not made, they would have just kept my money!) I called them the next day and they told me that they had no explanation as to why the delivery was not made....it just wasn't They didn't care that my friend did not receive a floral arrangement that I requested from them while she was watching her father pass awayAgain, this is a Call-Center There was NO customer care Nor concern for me Nor for the undelivered floral arrangement I asked to be transferred to the manager, who also could care less and was quite rude to me on top of it all Refund was requested

I ordered a Zen flower arrangement for a Japanese relative that had passed Troy's florist came up as a local florist in my home state of Maryland The arrangement was not delivered on the day it was supposed to be delivered, they substituted a vastly different arrangement than the one I ordered, wanted to upcharge me, and then messed up the card A "designer's choice" arrangement was delivered a day late and without my permission to substitute the original arrangement When I spoke to the florist, I was told there was a slight flower change because they couldn't get a plant I ordered When I saw what was delivered, that was obviously not the case This business misrepresented it's location and product

I ordered flowers online through Troy FloristI paid using a gift cardI have an e-mail confirming my order and the address that the flowers were going to be sent toI have a human witness at my employers that states that they did not receive any flowers on 12/from TroyI have an e-mail from Troy Florist that states that the flowers were delivered on 12/at 6:and signed by DSI informed Troy that my employer office closes at 5pm and the doors are lockedFurthermore, we do not have anyone in the office with the initials DSI requested very nicely that Troy deliver my flowers

I orderd red roses several days before the delivery date with ballonsI recieved a totally diffrent arrangementThe reason I was given was that it was not available so they tried to match the theme, style and colorThe flowers would be equal value as what I ordered is what they saidThe arragenment was poor and didn't relate the correct message I intended the girl to recieveI also looked on the website and found similar arrangementsthat was recievd and for way less than I paid for the rosesI paid $for the roses and ballons for $9.98, came out to be $I only recieved roses and ballon in the arragements with other flowers that I didn't want

Please read my response to themThis email is after they asked for an additional $or they could not deliver my orderThis following excerpt sums up the issue
Hi ***,
Please cancel my order and refund my money immediatelyWhether your disclaimer says prices are subject to change or not, a markup of $over the $you charged me already after we have a stated contract for delivery is price gougingThat is illegal and consumer fraudYou entered into a contract by entering into the following agreement:
Thank you for your order! The products you have ordered are as follows:
Send a Hug Puppy Love Bouquet $each, total cost $
Shipping and Service Fee: $
Tax: Sales Tax, $
Total order cost: $
An offer of the above was made and I provided the consideration when you charged my credit cardYou then want to charge me an additional $and refused to deliver my order as such until I provided you with a markup of 220% above the original items

First off I thought I was dealing with a florist in *** **Come to find out you can't get ahold of the real florist in *** called Troys FloristI ordered a peace lily for my best friend losing her sister, website said they had it in stock.They didn'tSo an ugly stinky wilted house plant with sticks coming out of it was delivered to my friendOh and passed away was spelled wrong (pasted) I contacted the aka Troys Florist and they said that we can substitute anything that is orderedI told them the plant stunk so bad it couldn't be kept in the houseAnd asked them to go pick it up and deliver a bouquet of flowers, oh they couldn't do that because they are no longer dealing with Troys Florist because of my orderThey offered me a 30% refundTotal bill was and a refund of was givenNot sure what kinda math they doBut that isn't 30%Next time FTD will get my business

I ordered a birthday bouquet for my momI googled a florist in her townThis was the first one that came up -- even had sponsored ads -- I placed an order to be delivered on her birthdayThe confirmation email came and the delivery date was missing, so I emailed them to confirmThey responded within hours to let me know that they had updated the delivery date and that the flowers would be delivered on her birthdayThat wasn't the issueThe issue was when they called (on the afternoon of her birthday!!) to tell me that "location" was closed and they could not deliver the flowers and would refundedIt was already too late in the day to order same-day delivery from a reputable / well-known serviceVERY disappointingThe whole point is to have the gift delivered on the special day and they even confirmed over emailYou can't refund an experienceHorrible

I called to order flowers to be delivered through this agency I was told that my purchase included same day delivery After I paid and right before they ended the call, they said"Oh by the way, we are too busy to deliver this afternoon, so they will be delivered right away in the morning I was discouraged, but understood it being busy this time of year The next day, I still had not received any conformation on delivery So the next morning I called and asked why they hadn't been delivered They told me they were busy and needed another day After more days with no confirmationI called again to find out what was going on By this time I have spent over minutes on hold and getting hung up on I finally got through and requested to speak with a supervisor They said there was no supervisor So I again asked why my flowers had not been deliveredAnd they said they no longer service that delivery area, and my refund would be credited back onto my debit card

Ordered flowers for a memorialFirst Troy's Florist accepted my online order, then I got an email stating they couldn't deliver to that address without another $for the delivery feeI had already paid $for deliveryI replied and said I would not pay the fee and to cancel my order They did not cancel the order
I was at the home where these flowers were supposedly delivered There was nothing there like the bouquest I orderedI even asked the woman who was the receipient and she said she never received a bouquet from me
I have contacted Troys Florist several times and they refuse to take responsibility