Troys Florist

I ordered flowers for my Mom’s birthdayThey said it would be dollars for delivery , then sent me an email stating it would be another 60, due to the distanceI specifically asked if they delivered to this area before placing the orderThey stated I must call back to cancel, which I didThis place is a total scamThe lady on phone at time of cancellation said she cancelled order then hung up on me! I am pissed!

I ordered a floral arrangement to be delivered 12/21/18, to a home in Spicewood, TX It was never delivered Attempted to call the number which was never answeredSunday, 12/I received an email stating that the order could not be filled and would I like it delivered Monday the 24th, or a refund I opted for a complete refund We I'll see if that happens

Tried to use Troy's to have sympathy flowers sentCouldn't provide any of the items pictured on their websiteNever got deliveredStill waiting on refundLong waits on the phone, conflicting emails (first they said it was delivered, then no it hasn't been delivered & waiting for me to contact them to go forward)Utterly frustrating so after a week I just called a local florist! stars!!!

THIS IS NOT A LOCAL FLORISTIT IS A CALL CENTERThey sent the flowers I ordered to the wrong addressThen they wanted $to re-deliver to correct addressWhen I did not agree to the extra charge they told me the flowers wouldn't get there until tomorrow then refused to give me a refundThis company should NOT be allowed to falsely misrepresent themselves as a local florist

I went on line to order flowers from what I thought was a local florist- trpys apparently is a nationwide companythe arrangement I ordered for my best friends fathers funeral looked absolutely NOTHING like nor did it have the same flowers picturedI do have photos of both if I can submit them*** offered me or 35% off what I paidthe arrangement I ordered I could have purchased at a local grocery storeThe arrangement I ordered had roses, delphinium, daisies etc and priced at over $I have ordered this arrangement through MY local florist many times because it is beautiful, has quality flowers and I feel conveys the depth of sympathynot a little vase of flowers like what I got!

Ordered flowers online and did not recieve, tried calling and no answer, no reply, no email, no communication what so everThey did call me from a cell phone to say they couldn't deliver on the day I wanted, ###-###-####Total scam, there website looks real enough tho but I have seen lots of unhappy people with the same problem

Charged more than advertised price (they did notify me before charging the additional amount to my card)Arrangement did not look like advertised ("substitutions" - I was not notified prior to delivery)Some flowers wilted and dying (I was told that was my fault because I requested the arrangement be delivered by a certain time) They put the wrong name on the card, even after I called to ensure the right name would be on it (I ordered these for my daughter-in-law's birthday from my son who is deployed overseas They put my name on the card That was creepy) They offered a 30% refund Out of a $order, I was refunded $ You do the math (hint: that's not 30%) Never again

I ordered flowers from this establishment and on the day of delivery I was told that they had been trying to reach me by phoneThat was a lieI had no missed calls or voicemailI then received an email stating that I had to pay more money as their pricing was wrongThis was on the day of delivery when I was out of options Then the recipient received an entirely different arrangementWhen I complained they said that they allowed substitutions....this was in no way a substitution but it was entirely different orderThey offered me an $refund which didn't even cover the delivery feeI will not recommend them to anyone

I ordered a flower arrangement and the florist delivered something completely different and sub-standard from the description This merchants website looks like a florist but it appears it may be a scam and they take your order and order something else from another florist to deliverOrdered dashes and roses in a glass vase and carnations and a lilly were sent in a basket

Troy's Florist is a scam They don't care about their customers I ordered flowers and were promised same day delivery but before they were supposed to arrive, they decided to move it to another day They will put you on hold for ten minutes or more and then hang up on you Their emails are full of spelling errors and they treat their customers poorlyThe flowers were never delivered and they ended up not looking into it and refunding me but the money is still not in my account

I ordered a funeral spray and it was totally different from what was displayed online It was sparse, flowers were upside down at bottom, mostly babie's breath and did not contain two of the flowers in their "recipe" It was an amateur arrangement and very cheap looking for the amount paid They are a bait and switch company BUYER BEWARE!

On 11/16, for my mother's birthday, I ordered a box of chocolates (15.99), flowers $57.95, and balloon, $
Order # *** 
Total cost was $
I received a picture of a basket of candy with NO flowers includedIt looked like an Easter basket with basic candyThis was NOT even close to what I ordered nor was it near the $I spent
I emailed the company, and they offered a $credit, which is unacceptableI then called the company and was accused of lying and then hung up on
This company should provide me a full refund and really not allowed to do businessThey have several other complaints for the same thing
I am happy to provide you with any other additional information

Ordered flowers, I was charged for flowers, flowers were never received
Troys flowers emailed and asked for $more for "out of service" fee I then asked them to cancel my order Troys flowers replied that they would take care of the extra fee and still deliver the arrangement as ordered Flowers were never received, although my credit card was chargedNo answer to the phone number provided to the florist

Flowers were ordered and paid for, however they were not delivered, Despite MANY attempts at resolution, I have yet to receive a refund Any promises of a "call back" or a solution have not been kept There is never a "manager" available, no matter what time I call I have made numerous phone calls and email attempts, never conversing with the same person twice

I canceled an order with Troy's Florist because they wanted to charge me extra money and could not deliver on time as promised The flowers were for a family funeral I received a written email confirming that I would be refunded $ To date, they have not refunded the money They provided a $refund for my difficulties with the order They claim the flowers were delivered I have family members who confirmed the flowers never arrived When I contacted them about the written confirmation they would refund my money, they declined to refund my moneyThis business is also a scam because it advertises itself as a family business in KY when it is not in KY

I made an a bouquet order for my daughter's 22nd birthday for a bouquet of flowers that were called Purple medley, the vase was purple with white roses with purple flowers around itAfter my order was made and the money was taken out of my bank account I received an email that with the location from the delivery shop that'll be an extra $but because they talkd to the manager it was only going to be an extra if I wanted to cancel I needed to call cuz you can't cancel by emailI called to cancel my order and the lady was very rude to me did not let me finish one sentence interrupted me and said I wouldn't be charged the flowers were already sent out I hung up I wasn't dealing with her anymore.They deliver the flowers anyway they were orange ugly flowers with a clear vaseI emailed them back telling them that they delivered the wrong flowers and they said send me a picture so I sent them a picture and they said because the florist didn't have what I asked for I got what the flor

Troy’s florist represents its self to be a family owned local florist when they are actually just a middle man that soures out to actual local florist This alone would not be an issue just not sure why they can’t be honest about it My order was never actually delivered but a call was made to intended recipient a day later who actually went to the local florist to pick up herself An extra separate fee was deducted from my card without my permission three days after I placed my order I ordered and paid for the Health Nut basket on troysflorist.com which was supposed to include fruit, nuts, heathly snacks but the recipient was given a flower/plant No one contacted me from Troy’s or the local florist filling the order in regards to substituting my order with a completely different order I contacted and emailed their customer service regarding a refund and the most they are willing to refund is 25%

I placed an order for flower with troysfloristOrder was not fulfilledI have to follow up with the troysflorist customer service several times, they could not provide me with any information regarding the status of my orderDo not do business with this company

This company represented themselves as being “local” with same day delivery service Their delivery price was extremely high but I assumed it was because they were in a small town (Canton, KS) and offering same day delivery I received an email from them late in the day (same day flowers were supposed to be delivered) saying they did not deliver the flowers as promised because they were overloaded with funeral flower orders I responded back to them with two questions: where they are located because the way the email read I got the impression they werent located in Canton,KS as first believed and secondly, I asked if they would be willing to discount or refund the delivery fee because they did not meet their promised service level agreementThey refused saying the delivery fee is a flat fee and they are unable to refund delivery fees They also did not tell me their true location I emailed a second time to express my disappointment in their customer service (refusal to discount

Less than one if it would let meI called to order balloons for my nieces BirthdayFirst they told me that they don't do that I would have to send flowers with the balloonsWhich was fine (she turned 10) if I had toThen the lady I talked to on the phone told me that the arrangement came with balloonsSo, I agreed
When my sister told me the arrangement had arrived, there were NO BALLOONS! the only reason for the order in the first placeThen part of the flowers were broken and already dying
I called the customer service linethe lady I spoke to said a supervisor would call me backNothingIts been a couple days nowSo, I am leaving my reviewI will call them back and have emailed them back againWe shall see but, looking at every other reviewI figure I will never hear anything back
Business like this seem to get away with everythingThey should be shut down