Troys Florist

I went on line to order flowers from what I thought was a local florist- trpys apparently is a nationwide companythe arrangement I ordered for my best friends fathers funeral looked absolutely NOTHING like nor did it have the same flowers picturedI do have photos of both if I can submit them*** offered me or 35% off what I paidthe arrangement I ordered I could have purchased at a local grocery storeThe arrangement I ordered had roses, delphinium, daisies etc and priced at over $I have ordered this arrangement through MY local florist many times because it is beautiful, has quality flowers and I feel conveys the depth of sympathynot a little vase of flowers like what I got!

Didn't read the reviewsI just had hip replacement and don't get around wellMy wife does a great job helping so I thought I order her flowersOrdered the flowers ("Same day delivery") at 11amBy 3pm I receive an email that the delivery will be delayed to MondayBy then I probably can get the flowers by myselfThis service is NOT recommended

This business is a scam including advertising, lack of customer service, and neglectThey advertise as a local florist in Middleton, WI and they are notThey have no physical address listed on their websiteI ordered a rose bouquet and what was delivered did not have one rose in itWhen contacted to resolve the situation, send the correct flowers or a provide me with a full refund, they did neitherTheir website is misleading and falseAfter research, I've discovered others have had similar problems in receiving their correct orders or even receiving anything at all

Ordered flowers online 1/9/for a funeral on 1/11/ Flowers were supposed to be delivered to the funeral home on 1/10/ Troy Florist called me 1/10/in the morning and told me they could not deliver to the funeral home because it was full, but they would deliver to the cemetery in time for the funeral I agreed to this arrangement I just found today (1/14/17) they were never delivered I called The florist and asked them what happened and they told me they couldn't deliver them I asked why I was not contacted and received no reply to this I then asked them if they were planning on keeping my money for the order also They said they would refund it to me I will see if this happens

I ordered flowers for my granddaughter's birthday on Thursday to be delivered on Friday....they weren't Called Satat 8:am...got the run-around...called back at noon....more run around....called back at and was told they never got to my order! This is ridiculous! Never use this florist!

I ordered a birthday bouquet for my momI googled a florist in her townThis was the first one that came up -- even had sponsored ads -- I placed an order to be delivered on her birthdayThe confirmation email came and the delivery date was missing, so I emailed them to confirmThey responded within hours to let me know that they had updated the delivery date and that the flowers would be delivered on her birthdayThat wasn't the issueThe issue was when they called (on the afternoon of her birthday!!) to tell me that "location" was closed and they could not deliver the flowers and would refundedIt was already too late in the day to order same-day delivery from a reputable / well-known serviceVERY disappointingThe whole point is to have the gift delivered on the special day and they even confirmed over emailYou can't refund an experienceHorrible

I placed an order on 3/23/for a delivery to a specific address I was contacted later that day and informed the driver of the the delivery had been sent away I informed the representative that they went to the wrong address, as I had confirmation from the person who sent them awayAll the information on the transaction was correct, and the driver went to the wrong address I was not contacted during the time the driver was sent away, as I could have then advised him he went to the wrong address The representative then explained that the driver would not deliver past 4pm and I would have to wait until 3/24/16to receive my order This misunderstanding was at now way my fault, as the driver confused the address and had my contact information if he or she was unsure I asked to speak to a manager and was directed to Manager *** *** offered my a 25% discount with delivery by tomorrow  or to cancel the entire order, as that was the "bes

I purchased a Thomas Kinkade floral arrangement and chocolate candies for my grandmother that lives in MIWhen the arrangement was deliver it was a small candle and flowers and NO box of candiesWhen I called the company to ask for a solution to the issue I was told I needed to send them a picture and I explained I live in CA and she in MI, not to mention she is and only uses a landlineThe gal on the line kept arguing with me and then told me I had to email her manager and email pictures, then hung upI did email and have received no responseThe item received was not comparable in price than what I spent and they simply did not deliver the box of chocolates ($on their own)For the run around and avoidance to rectify the situation I want a full refund of $

If you are ordering flowers out of town and search for a local florist in a particular area/city in order to give business to local small business owners, DO NOT USE "Troy's Florist"After a terrible experience with this "scam" order gathering business, I wanted to follow through on my promise to them to give them some "free advertising" on social mediaThree days ago I ordered a Christmas arrangement to be sent to my sister in *** so I searched for a local florist to place my orderI found Troy's Florist and ordered a nice batch that more than met the minimum order PLUS a $delivery chargeSmashcut to tonightthey email me this evening and told me that if we didn't agree to pay an additional $they would cancel the orderI didn't get back to them in time and they cancelled the orderI called them to re-place the order but they were insistent on the additional $and they would not guarantee tomorrow deliveryI talked to different levels of management trying to get them to live up to their original promise before giving up on them #Troysflorist.com #Troysflorist

Bull and Associates, Inc, ordered flowers, (Basket of Memories) on April 5, 2018, from Troys Florist, purporting to do business in Madison, Georgia The flowers were delivered; however, they were not the flowers we ordered, nor were they comparable to the flowers we ordered Although the company has a "substitution policy", the flowers we received DID NOT have the flowers listed in the floral arrangement

I ordered a funeral arrangement for my Grandfather's visitation serviceI live out of state and was not able to be thereTroys guaranteed delivery to this specific funeral home within MINUTESI found out days later by my family members that there were never any flowers deliveredI checked my bank account and was charged, received a confirmation delivery for the date it was supposed to be deliveredI called Troys and was told that a new employee was not able to make the arrangement and they were sorryThey made no attempt to call or email me to inform me prior to the visitation, they made no attempt to refund my money, they simply did nothing until I calledInitially they told me they would refund my money fullyI was then told that they would send my grandmother an arrangement with an apology and explanation of their deplorable actionsAgain, Troy's did NOTHINGI was never refunded money and when I contacted them again regarding my refund, there response was "Do you wan

I placed an order with them at noon on a Friday and the website informed me I could have same day deliveryAt 4:that afternoon I received an email from them stating that the delivery could not be made and the next available delivery date would be MondayThis was not acceptable as my friend would be out of the hospital by thenThe delay in letting me know that delivery was not available left me without options to send from a different florist, as it was 4:pm on a Friday afternoonI called and requested a refund, which took approximately a week to receiveExtremely dissatisfied! Would it have been too difficult to call me upon receiving the order to inform me same day delivery was not available? Ugh!

If you are ordering flowers out of town and search for a local florist in a particular area/city in order to give business to local small business owners, DO NOT USE "Troy's Florist"After a terrible experience with this "scam" order gathering business, I wanted to follow through on my promise to them to give them some "free advertising" on social mediaThree days ago I ordered a Christmas arrangement to be sent to my sister in *** so I searched for a local florist to place my orderI found Troy's Florist and ordered a nice batch that more than met the minimum order PLUS a $delivery chargeSmashcut to tonightthey email me this evening and told me that if we didn't agree to pay an additional $they would cancel the orderI didn't get back to them in time and they cancelled the orderI called them to re-place the order but they were insistent on the additional $and they would not guarantee tomorrow deliveryI talked to different levels of management trying to get them to live up to their original promise before giving up on them #Troysflorist.com #Troysflorist

Troys Florist's ad pops up immediately when searching for a florist within a particular zip code"Same day Service"Bouquet ads were lovelyNot so It's all a scam They emailed me asking for additional $for delivery because the address was too far No flowers that day or the next I cancelled my order and they said a refund will be processed today
I should have done my research (like I always do) The comments on ***, etcare so bad We've all been scammed

For Mother's Day, I searched (googled) for florists in Rienzi, Mississippi that could deliver flowers to my mother in law who is staying with her mother at the moment The website for Troy's Florist gives absolutely no indication that they are not located in that area It's only by clicking on contact them that you can find anything making reference to where they are actually located Not realizing this was not a local florist, I ordered a bouquet online to be delivered on Saturday, May Not only were the flowers never delivered, but I had no contact from the business until I received an email Tuesday morning, May 10, stating that they had been too busy to deliver over the weekend and would be delivering Thursday or Friday I responded that my mother in law could pick up the flowers and was told that there was no store front (again not that they weren't located in state), so we would need to wait for delivery On Wednesday, I received an email that said I would need to purchase

On Friday I ordered flowers to be delivered on Saturday Saturday night I received an email saying that the flowers were not able to be delivered until Monday On Monday I received an e-mail stating that I needed to pay an additional $to get the flowers delivered because of the location TOTAL SCAM

On Thursday 3/08/2018, I called Troys Florist at *** First asked if were available for a delivery the next day (Friday 3/09/2018) between 9:and 10am but no later than 10am The lady that took my order "June", assured me they would Not only did I have to keep calling asking why the flower arrangement was not being delivered on time but they also delivered something that had nothing to do with what I had ordered and paid for!
Friday was my daughters birthday When my daughter sent me pictures of such arrangement I was totally embarrassedThe arrangement looked totally unacceptable, not professional and most of all not worth the money paid for I have tried to email their customer service people and their attitude and poor customer skills are not acceptable It's disappointing to see they have no consideration for ruining someone's birthday surprise
You see such beautiful arrangements on their website and all they are interested in is taking your money No one eve

I can't even give them one star they are so badThey will rip you off, and pretend that they are located in the area you are purchasing the flowers in and they are actually no where near thereTrying to support local business and they aren'tThe flowers are not the type, color, size I asked for, they notified my an hour before they were going to deliver that I owed them another $to deliver where there website said they would deliver, to get me to deliver what I orderedThey completely lied to me on the website and then only offered a 10% refund, b/c they "substituted" itemsOf course I didn't get the email until hours after they were delivered - no phone callNot what I ordered, NOT what I paid for, NO refund and NO customer service

On Sep I placed an order for a flower arrangement that I had delivered to my spouses work place and paid almost $dollars for itAt first, the florist had called me to substitute the red vase for a clear vase which I agreed to and also to inform me the driver me be a little late due to trafficMy spouse received the arrangement close to the time a had arranged forI did not see the arrangement until my spouse got home and showed meI was furious because I only received half of what the arrangement looked like with completely different flowers and the arrangement was placed in a mason jar not a vaseAfter haggling back and forth via email they offered me a 10% refund, then a 15% refund and I think they are now giving me a 25% refund for the inconvenience (yet to be seen)

I recently moved out of state and wanted to send my mother flowers on Mothers DayI ordered on Wednesday and they said they could not deliver until Monday which was okI paid over $for a bouquet with roses and lilies in a nice vaseThe day of delivery they called me asking for more money to meet minimal requirements to deliverI asked if minimal requirements were over $which is ridiculous since the florist was minutes awayI paid it thoughMy mother sent me a picture of the flowers they sent her and they were cheap $daisies! All together I ended up paying $for cheap daisies sent after Mother's Day!