Troys Florist

Didn't read the reviewsI just had hip replacement and don't get around wellMy wife does a great job helping so I thought I order her flowersOrdered the flowers ("Same day delivery") at 11amBy 3pm I receive an email that the delivery will be delayed to MondayBy then I probably can get the flowers by myselfThis service is NOT recommended

Long story short, I called to place an order for our year old granddaughter to be delivered to her school at 11am today on Friday When we had not heard from our granddaughter, we discovered the flowers had not been delivered I called and spoke to the first lady that said she couldn't help me When I spoke to the manager, she admitted that their associate was the one to blame because she had not called or left a message with us when the local flower shop needed an additional $(this was on top of the $we had already given them for a $arrangement) So, she just cancelled the order

I ordered flowers from Troys Florist to be sent to a funeralThe original arrangement had to be switched to something smaller based on space at the funeral homeI selected a smaller and slightly less expensive arrangement, which I was supposed to receive a refund for the differenceOn the funeral day the flowers that were received was not even close to what had been ordered and the sympathy card was sloppily written and misspelledWhen I contacted them to complain and receive a refund, they refused a full refund and attempted to only off a 10% refund which was no where near enoughAfter going back and forth for a couple of days they refunded me 20% which was still not enough because the flowers sent were much cheaper than what was paidThey are hiding behind a substitution policy that states if a location doesn't have the exact flowers they would have to sub something outThis was not a substitution, it was a completely different order so they can't use their substitution policy

Selected a floral arrangement on Troy's Flowers website, arranged for delivery the next day and paid bill by VisaReceived confirmation of order within the hour however next day received a follow up email stating that order did not meet minimum for delivery area and would need an additional $40, although manager agreed to lower this to $for inconvenienceGrammar and spelling were a tip off that this was a scam and so Visa was contacted to dispute this chargeRecipient later sent pic of flowers received that didn't even resemble the bouquet selected, in fact the bouquet selected was in the $range and the roses and daisy were probably worth $in a local grocery storeBusiness represented themselves as a local business in the *** *** ** area, but in fact they're in NJ
BUYER BEWARE - this is a SCAM
Further research revealed numerous Revdex.com complaints and a separate website dedicated to exposing this business and their fraudulent practicesHoping to be reimbursed for

Guaranteeing delivery on my daughter's birthday, then having to call them to follow up to be told they can deliver them the day after her birthday instead
NO

I ordered a funeral arrangement for my Grandfather's visitation serviceI live out of state and was not able to be thereTroys guaranteed delivery to this specific funeral home within MINUTESI found out days later by my family members that there were never any flowers deliveredI checked my bank account and was charged, received a confirmation delivery for the date it was supposed to be deliveredI called Troys and was told that a new employee was not able to make the arrangement and they were sorryThey made no attempt to call or email me to inform me prior to the visitation, they made no attempt to refund my money, they simply did nothing until I calledInitially they told me they would refund my money fullyI was then told that they would send my grandmother an arrangement with an apology and explanation of their deplorable actionsAgain, Troy's did NOTHINGI was never refunded money and when I contacted them again regarding my refund, there response was "Do you wan

I purchased a Thomas Kinkade floral arrangement and chocolate candies for my grandmother that lives in MIWhen the arrangement was deliver it was a small candle and flowers and NO box of candiesWhen I called the company to ask for a solution to the issue I was told I needed to send them a picture and I explained I live in CA and she in MI, not to mention she is and only uses a landlineThe gal on the line kept arguing with me and then told me I had to email her manager and email pictures, then hung upI did email and have received no responseThe item received was not comparable in price than what I spent and they simply did not deliver the box of chocolates ($on their own)For the run around and avoidance to rectify the situation I want a full refund of $

For Mother's Day, I searched (googled) for florists in Rienzi, Mississippi that could deliver flowers to my mother in law who is staying with her mother at the moment The website for Troy's Florist gives absolutely no indication that they are not located in that area It's only by clicking on contact them that you can find anything making reference to where they are actually located Not realizing this was not a local florist, I ordered a bouquet online to be delivered on Saturday, May Not only were the flowers never delivered, but I had no contact from the business until I received an email Tuesday morning, May 10, stating that they had been too busy to deliver over the weekend and would be delivering Thursday or Friday I responded that my mother in law could pick up the flowers and was told that there was no store front (again not that they weren't located in state), so we would need to wait for delivery On Wednesday, I received an email that said I would need to purchase

On Thursday 3/08/2018, I called Troys Florist at *** First asked if were available for a delivery the next day (Friday 3/09/2018) between 9:and 10am but no later than 10am The lady that took my order "June", assured me they would Not only did I have to keep calling asking why the flower arrangement was not being delivered on time but they also delivered something that had nothing to do with what I had ordered and paid for!
Friday was my daughters birthday When my daughter sent me pictures of such arrangement I was totally embarrassedThe arrangement looked totally unacceptable, not professional and most of all not worth the money paid for I have tried to email their customer service people and their attitude and poor customer skills are not acceptable It's disappointing to see they have no consideration for ruining someone's birthday surprise
You see such beautiful arrangements on their website and all they are interested in is taking your money No one eve

If you are ordering flowers out of town and search for a local florist in a particular area/city in order to give business to local small business owners, DO NOT USE "Troy's Florist"After a terrible experience with this "scam" order gathering business, I wanted to follow through on my promise to them to give them some "free advertising" on social mediaThree days ago I ordered a Christmas arrangement to be sent to my sister in *** so I searched for a local florist to place my orderI found Troy's Florist and ordered a nice batch that more than met the minimum order PLUS a $delivery chargeSmashcut to tonightthey email me this evening and told me that if we didn't agree to pay an additional $they would cancel the orderI didn't get back to them in time and they cancelled the orderI called them to re-place the order but they were insistent on the additional $and they would not guarantee tomorrow deliveryI talked to different levels of management trying to get them to live up to their original promise before giving up on them #Troysflorist.com #Troysflorist

Troys Florist's ad pops up immediately when searching for a florist within a particular zip code"Same day Service"Bouquet ads were lovelyNot so It's all a scam They emailed me asking for additional $for delivery because the address was too far No flowers that day or the next I cancelled my order and they said a refund will be processed today
I should have done my research (like I always do) The comments on ***, etcare so bad We've all been scammed

On Friday I ordered flowers to be delivered on Saturday Saturday night I received an email saying that the flowers were not able to be delivered until Monday On Monday I received an e-mail stating that I needed to pay an additional $to get the flowers delivered because of the location TOTAL SCAM

I placed an order on 3/23/for a delivery to a specific address I was contacted later that day and informed the driver of the the delivery had been sent away I informed the representative that they went to the wrong address, as I had confirmation from the person who sent them awayAll the information on the transaction was correct, and the driver went to the wrong address I was not contacted during the time the driver was sent away, as I could have then advised him he went to the wrong address The representative then explained that the driver would not deliver past 4pm and I would have to wait until 3/24/16to receive my order This misunderstanding was at now way my fault, as the driver confused the address and had my contact information if he or she was unsure I asked to speak to a manager and was directed to Manager *** *** offered my a 25% discount with delivery by tomorrow  or to cancel the entire order, as that was the "bes

Bull and Associates, Inc, ordered flowers, (Basket of Memories) on April 5, 2018, from Troys Florist, purporting to do business in Madison, Georgia The flowers were delivered; however, they were not the flowers we ordered, nor were they comparable to the flowers we ordered Although the company has a "substitution policy", the flowers we received DID NOT have the flowers listed in the floral arrangement

I ordered a funeral arrangement for my Grandfather's visitation serviceI live out of state and was not able to be thereTroys guaranteed delivery to this specific funeral home within MINUTESI found out days later by my family members that there were never any flowers deliveredI checked my bank account and was charged, received a confirmation delivery for the date it was supposed to be deliveredI called Troys and was told that a new employee was not able to make the arrangement and they were sorryThey made no attempt to call or email me to inform me prior to the visitation, they made no attempt to refund my money, they simply did nothing until I calledInitially they told me they would refund my money fullyI was then told that they would send my grandmother an arrangement with an apology and explanation of their deplorable actionsAgain, Troy's did NOTHINGI was never refunded money and when I contacted them again regarding my refund, there response was "Do you wan

I placed an order with them at noon on a Friday and the website informed me I could have same day deliveryAt 4:that afternoon I received an email from them stating that the delivery could not be made and the next available delivery date would be MondayThis was not acceptable as my friend would be out of the hospital by thenThe delay in letting me know that delivery was not available left me without options to send from a different florist, as it was 4:pm on a Friday afternoonI called and requested a refund, which took approximately a week to receiveExtremely dissatisfied! Would it have been too difficult to call me upon receiving the order to inform me same day delivery was not available? Ugh!

If you are ordering flowers out of town and search for a local florist in a particular area/city in order to give business to local small business owners, DO NOT USE "Troy's Florist"After a terrible experience with this "scam" order gathering business, I wanted to follow through on my promise to them to give them some "free advertising" on social mediaThree days ago I ordered a Christmas arrangement to be sent to my sister in *** so I searched for a local florist to place my orderI found Troy's Florist and ordered a nice batch that more than met the minimum order PLUS a $delivery chargeSmashcut to tonightthey email me this evening and told me that if we didn't agree to pay an additional $they would cancel the orderI didn't get back to them in time and they cancelled the orderI called them to re-place the order but they were insistent on the additional $and they would not guarantee tomorrow deliveryI talked to different levels of management trying to get them to live up to their original promise before giving up on them #Troysflorist.com #Troysflorist

On Sep I placed an order for a flower arrangement that I had delivered to my spouses work place and paid almost $dollars for itAt first, the florist had called me to substitute the red vase for a clear vase which I agreed to and also to inform me the driver me be a little late due to trafficMy spouse received the arrangement close to the time a had arranged forI did not see the arrangement until my spouse got home and showed meI was furious because I only received half of what the arrangement looked like with completely different flowers and the arrangement was placed in a mason jar not a vaseAfter haggling back and forth via email they offered me a 10% refund, then a 15% refund and I think they are now giving me a 25% refund for the inconvenience (yet to be seen)

I ordered flowers for my Mom’s birthdayThey said it would be dollars for delivery , then sent me an email stating it would be another 60, due to the distanceI specifically asked if they delivered to this area before placing the orderThey stated I must call back to cancel, which I didThis place is a total scamThe lady on phone at time of cancellation said she cancelled order then hung up on me! I am pissed!

I ordered a floral arrangement to be delivered 12/21/18, to a home in Spicewood, TX It was never delivered Attempted to call the number which was never answeredSunday, 12/I received an email stating that the order could not be filled and would I like it delivered Monday the 24th, or a refund I opted for a complete refund We I'll see if that happens