Troys Florist

I was tricked into using this florist when I googled for a florist in a town and they came right up When I asked the operator if they were in the town they told me yes - turns out they are in NJ - states away! They then called me the next day to say they could not deliver my funeral flowers since they church had told them there was not service Turns out they were not even attempting to deliver in the correct STATE! Oh waitthen a second phone call comes in and tells me they had not even made the arrangement since they could not locate the obituary for my family memberbecause they took the information down wrong Luckily I was able to cancel and order from a reputable florist in time I did get my refund back to my credit card, but I cancelled the card any ways since some operator sitting in their home had my information NEVER use this business!!!!!!!

I placed an order for a deluxe flower arrangement for a colleague The arrangement cost $with a $delivery fee plus tax Total of $ The arrangement that was sent was roses and lilies Clearly not worth the $that was charged I requested a full refund and / or an arrangement of equivalent value and the vendor choice not to

If I could give a NEGATIVE star I would They advertise they are in Rusk, Tx Ordered flowers on a Monday morning early to be delivered on Tuesday early as no one would be home on a Monday due to funeral Tuesday came and wentNO flowers delivered I called late in afternoon on Tuesday to inquire where the flowers were Response: Well, I just didn't get to it"" we will get them there tomorrow, morning." Frustrated I agreed to have flowers now delivered on Wednesdayhours after order had been placedWell guess what? NO delivery on Wednesday I called and was informed you will have to pay more money because the delivery is too far What? Your website shows you are in Rusk, TX (very small town)… come to find out they are in NJ What a SCAM! PAY MORE MONEY - I don't think So!
Never Again will I order flowers from this fly-by-night company - They should be shut-down for their lack of honesty and service!

On October 25th, I ordered flowers for an employee's mother to be delivered the 26th I was given an email on the 25th of October thanking me for my order These flowers were to be from everyone at the company I found out on October 30th that the flowers were never delivered I immediately called and explained to them and the girl said the paperwork was lost She told me they would deliver it that day the 29th of October Today is November 1st and the employee told me that the flowers were still not delivered When I called them I asked for the Manager, and she told me she was the Assistant Manager and that the Manager was not in I explained the situation and she told me she would cancel my order and refund my money in a VERY RUDE manner and quickly hung up This company is VERY UNRELIABLE

I ordered the "It's My Party" arrangement to be delivered on 4/6/Unfortunately, the arrangement we paid over $to have delivered was on time, but not at all the product we ordered
The website promised the "recipe" of the following rich bouquet:
each roses, 40cm, red
stem roses, spray, dark red
each gerbera, red
stems chrysanthemums, button spray, purple
stems chrysanthemums, daisy spray, lavender
stems statice, sinuata, purple
stem hypericum, red
1/stem copper beech, burgundy
1/block floral foam
each cube, plum
I realize that sometimes minor, insignificant, substitutions have to be made, but the arrangement sent instead of these flowers consisted of nothing but a few cheap carnations (which aren't even a part of the "recipe" let alone the ENTIRE recipe) The arrangement was supposed to have types of flowers, when instead the bouquet delivered included ONE type of flower and two fillers (fern and something else)
I believe this com

I orderd red roses several days before the delivery date with ballonsI recieved a totally diffrent arrangementThe reason I was given was that it was not available so they tried to match the theme, style and colorThe flowers would be equal value as what I ordered is what they saidThe arragenment was poor and didn't relate the correct message I intended the girl to recieveI also looked on the website and found similar arrangementsthat was recievd and for way less than I paid for the rosesI paid $for the roses and ballons for $9.98, came out to be $I only recieved roses and ballon in the arragements with other flowers that I didn't want

On July 19th, I wanted to order flowers for my wife I searched online and found Troy's Florist at the top of the list There website said "local" and "same day delivery" It seemed that this would be a great place to purchase from after reading those statements I placed an order for Love's Sweet Medley DX $each with shipping and tax, the item came to $ When placing the order, I requested delivery prior to 2pm At 145pm I still did not see that the items were being delivered I called the phone number listed on the website ***I was greeted by a employee who took my information and order number then was placed on hold and answered by another employee I explained my request of a 2pm delivery The employee told me that I had requested 2pm and that they would be delivered at that time I advised that it was 147pm, the employee seemed shocked and said that they would get it out as soon as possible I then called again at 230pm, with no flowers de

I contacted this business via the internet to send flowers to an individual whose son had passed awayI followed up to make sure the person/funeral home received the flowers and to my surprise they were not deliveredThese flowers were ordered on July 6, and I called several times to speak with someone but could never get throughToday I finally reached someone and they said that someone tried to call me in the past few days to tell me they were not deliveredShe also stated that they did not know the flowers were not deliveredThen the story changed to the one place they used in the past had went out of business so they tried other florist and no one would deliver to this areaWhen I ask to speak to the supervisor she said she was sorry but there was nothing they could do In addition, she stated that my money was going to be refundedOf course it is after I followed up but they never tried to contact meI would not recommend this florist to anyone

Placed an on-line order with Troy's Florist December 18, requesting a December delivery with florist I thought from the website was located in Middleburg, VA where the recipient livesThe delivery was not madeI sent an email on December to customer service and was advised the delivery had been made and to telephone them the next day regarding specificsI ended up calling times Monday, December First, I was advised the order wasn't delivered because of holiday delays with no apology or further explanation and so I requested delivery be made that afternoonThe representative was off-handed and I had a bad feeling when I hung up that nothing was going to be handledI called back and spoke to Victoria who wasn't much better in the service role after a delivery did end up being made but from the picture my friend sent me, obviously a very inexpensive arrangement compared to the premium order I placed totaling over $and absolutely nothing like what I orderedVicto

I ordered flowers called 'what a treat' for my sister's birthday for $42.95,shipping and service fee $14.99,sales tax $4.06=$total.They called to another florist and ordered a vase for $and he doesn't even have a website.All the info needed they gave him so the order gets to the right person,but all the other info they provided was false:the address,credit card,phone number and all.My sister sent me a picture of the flowers and I saw they were totally different than I had ordered.Then the card I used kept declining because of insufficient funds so the florist called me and found out they kept the money and I ended up paying an extra $When I tried to call the number on the website all I got was put on holdI've also seen plenty of complaints that people didn't get their money refunded.The money they stole from me was set aside to bless others and bring honor and glory to God,and so they stole it not only from me but from the Lord.I'm filing this complaint in hopes it will

I ordered a relatively expensive centerpiece arrangement to be delivered at an out of town location After the order was taken, I was informed the order could not be completely as agreed upon, but that a similar (even upgraded) arrangement would be delivered based on the specifications of the original order and my emphasis that light colors be usedHowever, the arrangement that was ultimately was the polar opposite of what I orderedI sent a picture of the delivered arrangement to Troy's to show them that this was not at all what I orderedHowever, they simply stated that the location did they best they could and credited me 40% for the order that was 100% wrong

I ordered a funeral arrangement of flowers and a crystal cross that was shown on their website called the Divine Peace Bouquet and upgraded it and asked for some lavender flowers to be substitutedI went to the visitation today and there sits a scraggly green plant with a ceramic cross in it way oversizedWasn't even close to what I ordered to represent our company at a year employee's funeralThey even had my phone number to call me if there was a problemI can understand the need to substitute on some of the flowers in their company statement but to replace a flower arrangement with a potted plant is a bait and switchThey are out there as a website trying to tell you that they are a local florist and they are notThere are many complaints on the internet about their bait and switch tactics and they need to be shut down now

My father passed away on Sunday, November 13, We are located in ***, and the funeral was in Nebraska We found Troy's Florist on the chapel website, and decided to order a floral arrangement from this particular "florist" We placed the order on the 14th of November We chose an arrangement of white roses and carnations with baby's breath and a glass cross My brother lives in Nebraska, and was handling the arrangements He sent a picture of the actual arrangement that this company sent It was NOTHING like the arrangement my wife and I chose There were zero white roses in the arrangement, and no cross Instead, they substituted (without our consent) lilies and a concrete angel that looked like something that would be sent for a child's funeral This is unacceptable! My wife began researching Troy's Florist, and found out that they aren't even a florist They are a call center which takes money from consumers and then contacts local florists to tell them a genera

I have little time to waste on companies like this I ordered a table setting for a customer and Troy's pops up on the first page on Google so I called I placed my order with my credit card and they promised delivery the next day It did not show I called to find out where the order was and they said they had not processed it They promised to process the next day, and still it was not delivered I called again and they again said they had not processed it even though they promised it would get special attention and get delivered They are falsely advertising their capability They do not allow you to speak with a manager
They have found a way to use Google to pop up on any floral inquiry for any city to make them look like they are located in that city
This is a bad business I'm watching my credit card now to make sure they don't misuse my information

I ordered same day delivery of expensive roses and lilies to my sick girlfriend days later Troys florist delivered a very small order of cheap carnations I contacted Troy Florist and they said they reserve the right to substitute any flower they want and they did not care they were days late in the delivery They will not issue a refund because they said they did bring some flowers

I ordered what the florist has as the "ZEN GARDEN" on their website along with a balloon for my mother's birthdayWhen I ordered that, I confirmed at the time that they had it available, and was told "yes" She received a small Christmas Mug full of carnations and pine cones with no balloon insteadThey first offered me 10% discount, then 15, then None of which I am happy withThe purchase price for the Zen is plus for the balloon plus for delivery
I have asked what the cost of the mug arrangement is and no one will respond to thatThey will only reply via email and when I call the store, they won't give me any answers and are quite rude

Troy's Florist website advertises that they do same day deliveryOn Monday afternoon I ordered flowers to be delivered to my wife at work on Tuesday which was her birthdayThey were not delivered as of Wednesday morningWhen I called them about it they just said they would make sure they are delivered that day and would not tell me why they weren't delivered as promised nor the name of the local florist that was preparing themThe total amount I paid was $

Placed order for Mother's Day Flowers delivery; got confirmation and they charged my credit card for both Neither were delivered and no answer to my email inquiry about this

We had a death in the family and I placed an order for a specific arrangement online The day of delivery the company called and said they would not be able to fill the order due to lack of specific flowers and would be filling it with random flowers they had in stock I requested the order be canceled because it could not be filled with the flowers that were originally promisedThe person on the phone acknowledged and said it would be canceled The cancellation was not processed and the arrangement was delivered after the Troy's Florist agreed to cancel it
When I contacted the company and informed them of the error they threatened that if I wanted a refund they would have to pick up the arrangement It's obvious they had no real intent on doing this, they were trying to intimidate me so they did not have to refund their mistake Of course I'm not going to have them pickup an arrangement from my grieving mother
It's unfortunate that companies like this exist which pray on

I ordered a blooming garden basket for a funeralTroy’s florist worked with a local florist to have the flowers deliveredWhat was delivered was a peace lily that cost less than half of what I paid for my orderTroy’s florist refused to work with me to get the correct item sent or to give me a refundThey also refuse to tell me who the local florist is so that I could work with them to get the correct item sentWorst customer service ever!