Troys Florist

Www.troysflorist.com ordered an arrangement and thr one delivered was nothing like the one advertised - I even followed with an email about if they need to replaced the case to please call me and they replied they will call meThey delivered base and flowers completely different from what I ordered and no balloon eitherI asked for an exchange, full refund, send again the arrangement and they only wanted to refund 10% Sadly now I see many many cases like this with this business

Ordered flower arrangement on 12/11/for a funeral to be delivered on 12/12/The incorrect arrangement arrived on 12/13/at the funeral home (which was the day after the funeral) I received no notification that the original arrangement had to be substituted for a plantI also received no notification that the arrangement would arrive later than the date promisedI called for an explanation on what happened and was told I must email in order for there to be a paper trail of the situationI emailed on 12/14/to find out that they may substitute when they deem necessary and don’t owe the consumer an explanationSince the plant was not of equal value, they responded and offered a 10% discountI responded stating that the order was not placed to the local florist (by Troy’s) to be delivered until the day after the funeral, that is my biggest problemThe local florist you placed the order with stated that Troy’s florist ordered the plant (didn’t even ask for the flow

Store was advertised as local to *** ** online when I purchased a spring arrangement with African violets, & several other flowers in a basket for my 85th Birthday She received the wrong flowers a day late (tulips)?? I didn't order tulips at all & come to find out this shop is not local to *** ** I called to complain & get my money back & was asked to take a picture of the flowers which are in another state than I am and they will see what they can do

Ordered a beautiful arrangement to go to my future daughter in law for her birthday and never delivered the flowers! Promised me it would go the next day before am again NO FLOWERs or call! When I got a hold of them they said it would be there the following day but I said that wasn't going to happenThey refunded my money but made me look bad to my future daughter in law worst communication and service I ever had!!!!

Product delivered was completely different than what was ordered I contacted business multiple times and sent photos of what was delivered Company ackowledged that I did not receive what I ordered They refused to provide me refund as I explained that I never would have purchased what was sent I advised company that I would be disputing the charges and that I felt the transaction was fraudulent I do not wish for other people to have this experience

THIS IS NOT A LOCAL FLORISTIT IS A CALL CENTERThey sent the flowers I ordered to the wrong addressThen they wanted $to re-deliver to correct addressWhen I did not agree to the extra charge they told me the flowers wouldn't get there until tomorrow then refused to give me a refundThis company should NOT be allowed to falsely misrepresent themselves as a local florist

"SAME DAY FLOWER DELIVERY" This is what is currently advertised for this companyI placed my order online and then proceeded to receive an email from them over hours later stating they cannot fulfill this without additional fundsThis was not advertised in the initial checkout after I already went through the entire process

On October 25th, I ordered flowers for an employee's mother to be delivered the 26th I was given an email on the 25th of October thanking me for my order These flowers were to be from everyone at the company I found out on October 30th that the flowers were never delivered I immediately called and explained to them and the girl said the paperwork was lost She told me they would deliver it that day the 29th of October Today is November 1st and the employee told me that the flowers were still not delivered When I called them I asked for the Manager, and she told me she was the Assistant Manager and that the Manager was not in I explained the situation and she told me she would cancel my order and refund my money in a VERY RUDE manner and quickly hung up This company is VERY UNRELIABLE

I ordered a nice floral arrangement to be delivered to a local hospitalArrangement cost $(including taxes + $delivery fee)The company contacted be via e-mail hours after my order notifying me that they did not have some of the flowers or the vase and asked me to contact them to let them know how to proceedI immediately called them back and while on the phone with them, the flower arrangement was deliveredThe arrangement that was delivered was nothing like I had orderedI ordered premium flowers like hydrangeas and liliesThe arrangement that was delivered was in a small pint clear jar with daisies and yellow roses along with dollar store balloons and a cheap small blue bear (that was thrown in for no additional charge, please!) When I contacted the company about what was delivered, Kayla (the lady who said she was the manager) was very rude and very insincereShe was pretty much like it is what it is...we did the best we couldThe arrangement that was d

Troy’s Florist is an online site that says they deliver locally to the Quincy ca areasThey did not place my order with the local florist in town which is called Grays FlowersWhen I emailed them they said that the florist was closed that day so they couldn’t get the order outThe next day I received an email saying a similar statementWhen I researched them online I realized that they have done this to people beforeI emailed them after that and said I wanted to cancel my orders because they had not provided the service I wanted and in their email they said I could cancelWhen I called the local florist they said that they have had this problem in the pastWhere people order from Troys flowers and that local florist isn’t called, or the order is not for what they say you will get
Once I learned this I called Troys flowers at the number listed on the websiteThe woman told many lies about my previous interactions with themI have the emails to show that
Ten minutes a

I ordered a mini grill bouquet from Troy's with the promise of delivery within hourshours later, my flowers finally got deliveredI had my father send me a picture of the flowers he received, which was nothing like what I orderedNot a single flower resembled any of the flowers in the picture, and my father received the flowers in a plain glass vase, not the mini grill setup I overpaid forThe flowers looked old and wilting, and I still have not received a response about a full refundI was given no notice that the arrangement wasn't going to be ANYTHING like what I ordered

Well, I certainly wish I had seen Revdex.com's site before I ordered flowers from Troys Florist It is amazing to read that everyone has the same complaints!! First of all, not a local florist -- which is what I was looking for originally Secondly, flowers not delivered on time -- a day late and after calling getting very little help from them They would not give me the name of the florist who actually delivered the flowers Thirdly, they didn't send the arrangement I ordered and paid for Now I'm going to attempt to get a refund but don't expect that to be easy as their customer service email address doesn't seem to be workingHow is it a company that has so many complaints is still in business??

I ordered flowers over the phone to Troys FloristWhen I received the order it was not the correct orderThe order was completely wrongI spoke to Maty at Troys Florist and I explained to her my issuesShe said the order was not put in correctly and she stated that she see the notes and it was not input correctly and she apologize and she would only refund me $I paid $for my orderThe company that delivered the floral arrangements made it right by correcting the mistake as making the right orderTroys Florist did not seem to care about my needsI asked to speak to a supervisor and Maty told me to hold on and then came back and stated she was a manager and she spoke to another manager and $was the most that could be refunded

If I could give a NEGATIVE star I would They advertise they are in Rusk, Tx Ordered flowers on a Monday morning early to be delivered on Tuesday early as no one would be home on a Monday due to funeral Tuesday came and wentNO flowers delivered I called late in afternoon on Tuesday to inquire where the flowers were Response: Well, I just didn't get to it"" we will get them there tomorrow, morning." Frustrated I agreed to have flowers now delivered on Wednesdayhours after order had been placedWell guess what? NO delivery on Wednesday I called and was informed you will have to pay more money because the delivery is too far What? Your website shows you are in Rusk, TX (very small town)… come to find out they are in NJ What a SCAM! PAY MORE MONEY - I don't think So!
Never Again will I order flowers from this fly-by-night company - They should be shut-down for their lack of honesty and service!

The only reason this review has one star is because I was required to provide a “star-rating” in order to submit a review! AVOID - DO NOT USE!! I ordered online with this florist as it was one of only a few showing delivery to the location I neededI selected a lovely arrangement in a basketWhat was delivered was not even close to my selection and appeared to be of lesser quality and costI immediately contacted their customer service and though I did receive a prompt response, it almost felt “orchestrated” with lame apologiesAfter reading other complaints with Revdex.com (wish I had checked here first), I feel certain that this florist follows a bait & switch method, with lovely gallery photos that hook the customer, but do not represent actual productsI was told they have a substitution policy and that they make every effort to inform the customer of the substitutionLaughable! No one contacted me at any point to inform me of a need to substituteBad business!!

On October 25th, I ordered flowers for an employee's mother to be delivered the 26th I was given an email on the 25th of October thanking me for my order These flowers were to be from everyone at the company I found out on October 30th that the flowers were never delivered I immediately called and explained to them and the girl said the paperwork was lost She told me they would deliver it that day the 29th of October Today is November 1st and the employee told me that the flowers were still not delivered When I called them I asked for the Manager, and she told me she was the Assistant Manager and that the Manager was not in I explained the situation and she told me she would cancel my order and refund my money in a VERY RUDE manner and quickly hung up This company is VERY UNRELIABLE

I ordered a flower arrangement entitled Dance With Me as a Valentine's Day giftThis contained several roses and carnations in a tall red water vaseWhat I received upon delivery, was an arrangement that looked like it belonged in a funeral homeIt contained very few roses, absolutely no carnations, and several "filler" flowersThese were arranged and placed in floral foam in side a red tin pailI was absolutely appalled that I had paid $for an arrangement that didn't even come close to looking like what I had ordered and expected to receiveI contacted the business and they had me send a picture of what I received to compare to what I had orderedAfter reviewing they offered only a 30% refundThis arrangement ruined Valentine's DayI want a full refund

I placed an order for a deluxe flower arrangement for a colleague The arrangement cost $with a $delivery fee plus tax Total of $ The arrangement that was sent was roses and lilies Clearly not worth the $that was charged I requested a full refund and / or an arrangement of equivalent value and the vendor choice not to

I ordered the "It's My Party" arrangement to be delivered on 4/6/Unfortunately, the arrangement we paid over $to have delivered was on time, but not at all the product we ordered
The website promised the "recipe" of the following rich bouquet:
each roses, 40cm, red
stem roses, spray, dark red
each gerbera, red
stems chrysanthemums, button spray, purple
stems chrysanthemums, daisy spray, lavender
stems statice, sinuata, purple
stem hypericum, red
1/stem copper beech, burgundy
1/block floral foam
each cube, plum
I realize that sometimes minor, insignificant, substitutions have to be made, but the arrangement sent instead of these flowers consisted of nothing but a few cheap carnations (which aren't even a part of the "recipe" let alone the ENTIRE recipe) The arrangement was supposed to have types of flowers, when instead the bouquet delivered included ONE type of flower and two fillers (fern and something else)
I believe this com

If I could leave zero stars I wouldOrdered flowers for grandmothers funeralFlowers delivered where not correct and message on card incorrect as wellCalled and spoke with customer service rep who did not apologize and just said I can give you 10%Upset I asked to speak with manager rep stated one would call me in 30mins.NoCallSent e-mail to customer service e-mail provided from confirmation e-mail Still no callThe next day I called and spoke with manager and she said she could due 75% her system will not give out 100% refund and said that I would have to sign document saying I would not Sue them
Waste of time and money and did not help with an already stressful situation
Manager was rude and acted like they did nothing wrong