Troys Florist

Troy’s florist represents its self to be a family owned local florist when they are actually just a middle man that soures out to actual local florist This alone would not be an issue just not sure why they can’t be honest about it My order was never actually delivered but a call was made to intended recipient a day later who actually went to the local florist to pick up herself An extra separate fee was deducted from my card without my permission three days after I placed my order I ordered and paid for the Health Nut basket on troysflorist.com which was supposed to include fruit, nuts, heathly snacks but the recipient was given a flower/plant No one contacted me from Troy’s or the local florist filling the order in regards to substituting my order with a completely different order I contacted and emailed their customer service regarding a refund and the most they are willing to refund is 25%

I made an a bouquet order for my daughter's 22nd birthday for a bouquet of flowers that were called Purple medley, the vase was purple with white roses with purple flowers around itAfter my order was made and the money was taken out of my bank account I received an email that with the location from the delivery shop that'll be an extra $but because they talkd to the manager it was only going to be an extra if I wanted to cancel I needed to call cuz you can't cancel by emailI called to cancel my order and the lady was very rude to me did not let me finish one sentence interrupted me and said I wouldn't be charged the flowers were already sent out I hung up I wasn't dealing with her anymore.They deliver the flowers anyway they were orange ugly flowers with a clear vaseI emailed them back telling them that they delivered the wrong flowers and they said send me a picture so I sent them a picture and they said because the florist didn't have what I asked for I got what the flor

Product delivered was completely different than what was ordered I contacted business multiple times and sent photos of what was delivered Company ackowledged that I did not receive what I ordered They refused to provide me refund as I explained that I never would have purchased what was sent I advised company that I would be disputing the charges and that I felt the transaction was fraudulent I do not wish for other people to have this experience

I canceled an order with Troy's Florist because they wanted to charge me extra money and could not deliver on time as promised The flowers were for a family funeral I received a written email confirming that I would be refunded $ To date, they have not refunded the money They provided a $refund for my difficulties with the order They claim the flowers were delivered I have family members who confirmed the flowers never arrived When I contacted them about the written confirmation they would refund my money, they declined to refund my moneyThis business is also a scam because it advertises itself as a family business in KY when it is not in KY

Ordered flower arrangement on 12/11/for a funeral to be delivered on 12/12/The incorrect arrangement arrived on 12/13/at the funeral home (which was the day after the funeral) I received no notification that the original arrangement had to be substituted for a plantI also received no notification that the arrangement would arrive later than the date promisedI called for an explanation on what happened and was told I must email in order for there to be a paper trail of the situationI emailed on 12/14/to find out that they may substitute when they deem necessary and don’t owe the consumer an explanationSince the plant was not of equal value, they responded and offered a 10% discountI responded stating that the order was not placed to the local florist (by Troy’s) to be delivered until the day after the funeral, that is my biggest problemThe local florist you placed the order with stated that Troy’s florist ordered the plant (didn’t even ask for the flow

Less than one if it would let meI called to order balloons for my nieces BirthdayFirst they told me that they don't do that I would have to send flowers with the balloonsWhich was fine (she turned 10) if I had toThen the lady I talked to on the phone told me that the arrangement came with balloonsSo, I agreed
When my sister told me the arrangement had arrived, there were NO BALLOONS! the only reason for the order in the first placeThen part of the flowers were broken and already dying
I called the customer service linethe lady I spoke to said a supervisor would call me backNothingIts been a couple days nowSo, I am leaving my reviewI will call them back and have emailed them back againWe shall see but, looking at every other reviewI figure I will never hear anything back
Business like this seem to get away with everythingThey should be shut down

Troy’s Florist is an online site that says they deliver locally to the Quincy ca areasThey did not place my order with the local florist in town which is called Grays FlowersWhen I emailed them they said that the florist was closed that day so they couldn’t get the order outThe next day I received an email saying a similar statementWhen I researched them online I realized that they have done this to people beforeI emailed them after that and said I wanted to cancel my orders because they had not provided the service I wanted and in their email they said I could cancelWhen I called the local florist they said that they have had this problem in the pastWhere people order from Troys flowers and that local florist isn’t called, or the order is not for what they say you will get
Once I learned this I called Troys flowers at the number listed on the websiteThe woman told many lies about my previous interactions with themI have the emails to show that
Ten minutes a

I ordered flowers over the phone to Troys FloristWhen I received the order it was not the correct orderThe order was completely wrongI spoke to Maty at Troys Florist and I explained to her my issuesShe said the order was not put in correctly and she stated that she see the notes and it was not input correctly and she apologize and she would only refund me $I paid $for my orderThe company that delivered the floral arrangements made it right by correcting the mistake as making the right orderTroys Florist did not seem to care about my needsI asked to speak to a supervisor and Maty told me to hold on and then came back and stated she was a manager and she spoke to another manager and $was the most that could be refunded

Well, I certainly wish I had seen Revdex.com's site before I ordered flowers from Troys Florist It is amazing to read that everyone has the same complaints!! First of all, not a local florist -- which is what I was looking for originally Secondly, flowers not delivered on time -- a day late and after calling getting very little help from them They would not give me the name of the florist who actually delivered the flowers Thirdly, they didn't send the arrangement I ordered and paid for Now I'm going to attempt to get a refund but don't expect that to be easy as their customer service email address doesn't seem to be workingHow is it a company that has so many complaints is still in business??

"SAME DAY FLOWER DELIVERY" This is what is currently advertised for this companyI placed my order online and then proceeded to receive an email from them over hours later stating they cannot fulfill this without additional fundsThis was not advertised in the initial checkout after I already went through the entire process

On October 25th, I ordered flowers for an employee's mother to be delivered the 26th I was given an email on the 25th of October thanking me for my order These flowers were to be from everyone at the company I found out on October 30th that the flowers were never delivered I immediately called and explained to them and the girl said the paperwork was lost She told me they would deliver it that day the 29th of October Today is November 1st and the employee told me that the flowers were still not delivered When I called them I asked for the Manager, and she told me she was the Assistant Manager and that the Manager was not in I explained the situation and she told me she would cancel my order and refund my money in a VERY RUDE manner and quickly hung up This company is VERY UNRELIABLE

I ordered a mini grill bouquet from Troy's with the promise of delivery within hourshours later, my flowers finally got deliveredI had my father send me a picture of the flowers he received, which was nothing like what I orderedNot a single flower resembled any of the flowers in the picture, and my father received the flowers in a plain glass vase, not the mini grill setup I overpaid forThe flowers looked old and wilting, and I still have not received a response about a full refundI was given no notice that the arrangement wasn't going to be ANYTHING like what I ordered

I ordered a nice floral arrangement to be delivered to a local hospitalArrangement cost $(including taxes + $delivery fee)The company contacted be via e-mail hours after my order notifying me that they did not have some of the flowers or the vase and asked me to contact them to let them know how to proceedI immediately called them back and while on the phone with them, the flower arrangement was deliveredThe arrangement that was delivered was nothing like I had orderedI ordered premium flowers like hydrangeas and liliesThe arrangement that was delivered was in a small pint clear jar with daisies and yellow roses along with dollar store balloons and a cheap small blue bear (that was thrown in for no additional charge, please!) When I contacted the company about what was delivered, Kayla (the lady who said she was the manager) was very rude and very insincereShe was pretty much like it is what it is...we did the best we couldThe arrangement that was d

The only reason this review has one star is because I was required to provide a “star-rating” in order to submit a review! AVOID - DO NOT USE!! I ordered online with this florist as it was one of only a few showing delivery to the location I neededI selected a lovely arrangement in a basketWhat was delivered was not even close to my selection and appeared to be of lesser quality and costI immediately contacted their customer service and though I did receive a prompt response, it almost felt “orchestrated” with lame apologiesAfter reading other complaints with Revdex.com (wish I had checked here first), I feel certain that this florist follows a bait & switch method, with lovely gallery photos that hook the customer, but do not represent actual productsI was told they have a substitution policy and that they make every effort to inform the customer of the substitutionLaughable! No one contacted me at any point to inform me of a need to substituteBad business!!

I ordered a flower arrangement entitled Dance With Me as a Valentine's Day giftThis contained several roses and carnations in a tall red water vaseWhat I received upon delivery, was an arrangement that looked like it belonged in a funeral homeIt contained very few roses, absolutely no carnations, and several "filler" flowersThese were arranged and placed in floral foam in side a red tin pailI was absolutely appalled that I had paid $for an arrangement that didn't even come close to looking like what I had ordered and expected to receiveI contacted the business and they had me send a picture of what I received to compare to what I had orderedAfter reviewing they offered only a 30% refundThis arrangement ruined Valentine's DayI want a full refund

Ordered arrangement of flowers to be delivered to friend in ***, NC The arrangement and delivery fee totaled $ When my friend received the arrangement, she sent a picture of the flowers to me They looked nothing like the picture on the website Carnations were substituted for roses; the sunflowers were drastically smaller and different from the picture, and the greenery looked nothing like what was used in the arrangement on the website Even the container (which was shown as glass on the website) was different I contacted the company which offered me only a 35% discount stating that they sometimes have to make substitutions That would have been okay if the flowers they used were of equal value Also, the arrangement was represented as a deluxe version There was nothing deluxe about the flowers my friend received only the price This is advertising and from what I see NOW on the internet, this company has received many complaints for this same issue How

Tried to use Troy's to have sympathy flowers sentCouldn't provide any of the items pictured on their websiteNever got deliveredStill waiting on refundLong waits on the phone, conflicting emails (first they said it was delivered, then no it hasn't been delivered & waiting for me to contact them to go forward)Utterly frustrating so after a week I just called a local florist! stars!!!

We ordered flowers over internet...even paid an additional $delivery fee (disclosed/requested after the initial order was placed) The recipient never received the flowers When we contacted Troy's Florist...explained the flowers were never delivered...all the person (Kayla) would keep saying is
"we have delivery confirmation" We are 100% sure the flowers were never delivered because they were sent to an employee...she never received the
flowers All we are requesting is a credit back for the flowers ($67.35) and the extra delivery fee ($15.00)

I ordered flowers online from Troys Florist on 3/7/Their ad said same day delivery serviceThey called and left a voicemail that afternoon to say that they could not deliver the same dayThey also emailed meOn 3/8/18, they called and left a voicemail and emailed me to say that the particular flowers that I ordered could not be found, that they wanted to use different flowersThey were also going to charge me an additional $They asked for my permissionI told them in response to their email to cancel my order since this was not what I ordered and that I wanted a refundThey told me that since I did not contact them fast enough they went ahead and sent the order outThe item was delivered on 3/8/without the additional $5, but without my consent

If I could leave zero stars I wouldOrdered flowers for grandmothers funeralFlowers delivered where not correct and message on card incorrect as wellCalled and spoke with customer service rep who did not apologize and just said I can give you 10%Upset I asked to speak with manager rep stated one would call me in 30mins.NoCallSent e-mail to customer service e-mail provided from confirmation e-mail Still no callThe next day I called and spoke with manager and she said she could due 75% her system will not give out 100% refund and said that I would have to sign document saying I would not Sue them
Waste of time and money and did not help with an already stressful situation
Manager was rude and acted like they did nothing wrong