As previously mentioned, the merchandise is not shipped via Hy Cite Enterprises, the merchandise is shipped via a third party that the Independent Distributor has contractedMs*** claims to have sent the signed cancellation requestIn checking with the Independent Distributor’s office, they have not received any such cancellation request via mailIf Ms*** mailed the cancellation request, we will need proof that it was post parked within the three-business day timeframe, otherwise the cancellation cannot be accepted and Ms*** will remain responsible for the account and balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am happy to provide a lease agreement to show my residency however I don't even know when this account was openedIn addition why would I provide you with my actual social security card and ID when I am a victim of identity theft and did not open this accountIt is not my debt therefore I need to ensure my information is further protectedI have a fraud alert on my credit files and have for YEARS therefore your your company violated my rights by even opening an account with verifying my identity first.
Regards,
*** ***
The sales order was signed on August 6, and our Verifications Department called and spoke to Ms*** on August 10, and the order was verified with her a being accurate with no cancellation being requestedIn accordance to our notice of cancellation, Mrand Mrs*** had until midnight of the third business day from the date the order was signed to request the cancellation of the orderSince the cancellation was not done within the allotted timeframe, the order is no longer eligible for cancellation
In review of the complaint received by *** ***, Ms***’s account was reported as a Collections account due to non-payment back in April of To settle the account, Ms*** will need to speak to the Independent Distributor, Mr*** ***The account was originally financed
through them, that is why Ms*** will need to speak with Mr*** to settle the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the
complaint received by [redacted] we have a signed sales order dated June 9,
2015 and June 18, 2015. On the sales orders, our Notice of Cancellation states that
the customer can cancel the order prior to midnight of the third business day
from the date the order was signed....
Since that timeframe has passed, the
account is no longer eligible for cancellation. If Ms. [redacted] would like, we
can have someone from the Independent Distributor’s office contact her to set
up a cooking demonstration at her home with her pots. Since the cancellation is
not being accepted, the account and balance will remain the responsibility of
Ms. [redacted]. Should you have any
additional questions or concerns, please do not hesitate to contact us.[redacted]Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that Hy Cite Inc have signed copies of alleged order but the sales person explain to me that because I ready have A GOOD Credit history with them they would NOT RUN MY CREDIT.In any case They should give good training to the sales person. Please have this inquiry remove from my credit immediately.
Regards,
[redacted]
In review of the complaint received by [redacted], Ms. [redacted]’s account went into default and was sent to Collections for non-payment on March 31, 2016. In her complaint, Ms. [redacted] admits that she changed her phone number and never informed us of that change so we were never able to contact her...
to discuss her account. Monthly statements were sent to the address on the account informing her of the past due payments and defaulting on the loan. Attached are the last four statements that were mailed to Ms. [redacted]. The loan was opened back in February 2015 and since then, 9 automatic payments have declined. Since the account was sent to Collections for non payment, the Independent Distributor, [redacted], has the right to try to collect on the account. We do not nor have we ever instructed the Independent Distributor to contact Ms. [redacted] to make any collection efforts for the past due balance on the account. Should Ms. [redacted] want to clear up her outstanding balance, she will need to deal directly with the Independent Distributor [redacted] to do so. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is a lie I did call within 3 days and I did not make that payment I haven't put any money down out of my pocket the sales person who did the sale put the money out of his pocket and his manager Ricardo knows that they supposedly filed a report of fraud on him or so they told me they did and just last week when I tought they were coming to pick up there merchandise his manager told me this type of things happened frequently and that wasn't the first time that sales person did that.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] So essentially they have sales representatives going around and giving false information? The man told us that we would have 6 months interest free, we again, were also told it would not be a hard check on his credit. So the sales representatives just get to say whatever they want while you’re already signing the papers. How can they go around saying things about the vacation vouchers if they don’t know anything about them? And it’s not even handled through their company? We will be sure to let everyone know what happened to us from both parties that are now involved. What happened is not right, and is absolutely no way to conduct a “business.” They have sales representatives flat out lying to your face and saying things that they have no clue about. We will be sure that anyone who listens, will hear this story.
In review of the complaint received by [redacted], the remaining balance that was left on the account has been removed. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department
In review of the complaint received by Stacey [redacted], Ms. [redacted] spoke with one of our Managers on September 14, 2016 and a resolution was reached that Ms. [redacted] would receive the following: · pair a champagne flutes at no...
charge· vacation voucher· ring card offer· one entry for the annual honeymoon trip that will be raffled off· 2 Santoku knives· milk warmer Should you have any additional questions or concerns, please do not hesitate to let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I reject their response it was falsely stated by their salesperson that the interest would be 0% for 18 months in fact I pointed out the contract and he told me don't worry disregard that it is a new promotion we are giving. I told them about it and they said regardless if I was tricked into the contract that I'm still liable to pay I'm happy to pay. But, at the 0% their sales rep stated, this kind of practice by royal prestige and it's bank is falsely giving to lure individuals into contracts with high interest. Please help others be awaready of this common business practice by Hy cite
In review of the complaint received by [redacted], the Independent Distributor that did the order has requested us to proceed with the cancellation of the order. The order has been cancelled and Ms. [redacted] will no longer be responsible for the balance on the account. Should you have any...
additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11957911, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by the company and told that they no longer have replacement handles and/or vents for the lids because the pots and pans that I have have been discontinued (7 or 9 ply). They told me I could mail my pots and pans to their company at their warehouse address with a note in the box referencing their ID# and a list of the pots and pans included in the box. Once they receive that they will mail me their 5 ply pots and pans (equivalent to the ones I have mailed to them) as a replacement. They will not pay for shipping to their Middleton, WI warehouse. I do not feel I should have to mail them my old pots and pans with the broken handles and missing vents on the lids and especially pay for the shipping of those pots and pans. That would be extremely expensive. There is suppose to be a lifetime guarantee. I asked them if I could deliver the pots and pans to their warehouse in Middleton, WI since I live in Portage, WI which would be much easier than putting them in the mail. They told me I could not do that because they couldn't do that. I do not feel that they are being very accommodating to me in the replacement of these pots and pans. I believe they should pay to have the pots and pans picked up and for the new ones to be sent out, or in the alternative, let me drop off the pots and pans at their warehouse so I can see what the replacement pots and pans look like, or just mail me the new set to replace the old ones.
Regards,
Janice P[redacted]
If Mrs. [redacted] has received any kind of threatening calls about the merchandise, those calls have not come from Hy Cite Enterprises. We have forwarded the issue of the phone calls that Mrs. [redacted] has received to the Independent Distributor’s office for them to investigate. Since we do not have any dealings with the shipping of the CookWorld merchandise, all related inquiries and issues with the merchandise will need to be dealt directly with CookWorld’s Customer Service Department or the Independent Distributor’s office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Royal Prestige seeks to compensate me by adding cookware but what they do not understand is that I would like it either replaced with 9 ply cookware, or my money reimbursed. I do not believe that I the consumer am at fault for the seller selling faulty cookware, who now wishes to do anything but reimburse me or replace it with something of equal value, not somethings of equal value.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] on February 9, 2017. On the sales order it states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed,...
the account is no longer eligible for cancellation, see below: The cookware comes with a 50 year warranty so if the cookware is in need of any warranty assistance, Ms. [redacted] will need to contact our Customer Service Department for assistance. We can have the Independent Distributor contact Ms. [redacted] to set up a cooking demonstration with their cookware, however the cancellation of the order is no longer eligible. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very convenient that this company shows no record of our request for payoff. All I was asking for as a LOYAL customer who has NEVER ONCE missed a payment nor been late on a payment was for the courtesy of that $35.40 finance charge to be wiped off of the account and for the account to be closed. I was asking that perhaps you would be able to remove the finance charge since I sent you a PAYOFF of over $1,700, and have paid your company well over $2,000 since opening this account in June of 2015. I just want this account closed permanently.
Melanie [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That's great. Also as previously stated, I will not accept the shipment. If you ship it to me again I will continue to refuse the shipment. By the third time you ship the box to me, I will file a claim for harassment. Do whatever you wish with the account. I will not be making any payment and I will not be accepting the product. Again, my problem is not the product, my problem is the people behind the product. Again, you need to revise your contract, it states you have three days to cancel without any penalties or obligations, there is nothing on the contract that states anything about returning or that the sale is final if you don't cancel within three days of placing the order, not even after receiving the order. The customer doesn't even have a right to decide if after receiving and trying the item, if they want to keep it. AS PREVIOUSLY STATED, I DO NOT WANT YOUR PRODUCT AND WILL NOT ACCEPT IT IF YOU GUYS DECIDE TO CONTINUE TO SHIP IT TO ME. I WILL NOT BE MAKING ANY PAYMENTS, PLEASE TAKE ME TO COURT OR TO COLLECTIONS OR WHATEVER YOU GUYS WANT, BUT I WILL NOT UNDER ANY CIRCUMSTANCES GIVE YOU WHITE COLLAR THIEVES MY HARD EARNED MONEY. I HAVE ALREADY CONTACTED A LAWYER SO I KNOW VERY WELL WHAT YOU GUYS ARE ALLOWED TO DO AND WHAT YOU GUYS AREN'T ALLOWED TO DO LEGALLY. ALSO, I WILL BE TAKING MY CLAIM TO TELEVISION, HOPEFULLY I CAN FIND OTHER PEOPLE THAT ARE GOING THROUGH THIS SAME SITUATION WITH YOU GUYS AND MAYBE GET A CLASS ACTION AGAINST YOU THIEVES. BELIEVE ME, YOU GUYS WILL HEAR FROM ME, THIS WILL NOT STAY LIKE THIS. I WILL FIND A WAY TO SUE YOU GUYS, DON'T WORRY ABOUT IT, YOU WILL HEAR FROM ME.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by Necole [redacted], we have a signed sales order dated January 21, 2017. On the sales order is the Notice of Cancellation that states that the customer may cancel the order prior to midnight of the third business day from signing the order, see below: Since...
Ms. [redacted] is no longer within the allotted timeframe to cancel, the cancellation can no longer be accepted and Ms. [redacted] will remain responsible for the account and any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur DiazAssistant ManagerCustomer Care Department
As previously mentioned, the merchandise is not shipped via Hy Cite Enterprises, the merchandise is shipped via a third party that the Independent Distributor has contractedMs*** claims to have sent the signed cancellation requestIn checking with the Independent Distributor’s office, they have not received any such cancellation request via mailIf Ms*** mailed the cancellation request, we will need proof that it was post parked within the three-business day timeframe, otherwise the cancellation cannot be accepted and Ms*** will remain responsible for the account and balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am happy to provide a lease agreement to show my residency however I don't even know when this account was openedIn addition why would I provide you with my actual social security card and ID when I am a victim of identity theft and did not open this accountIt is not my debt therefore I need to ensure my information is further protectedI have a fraud alert on my credit files and have for YEARS therefore your your company violated my rights by even opening an account with verifying my identity first.
Regards,
*** ***
The sales order was signed on August 6, and our Verifications Department called and spoke to Ms*** on August 10, and the order was verified with her a being accurate with no cancellation being requestedIn accordance to our notice of cancellation, Mrand Mrs*** had until midnight of the third business day from the date the order was signed to request the cancellation of the orderSince the cancellation was not done within the allotted timeframe, the order is no longer eligible for cancellation
In review of the complaint received by *** ***, Ms***’s account was reported as a Collections account due to non-payment back in April of To settle the account, Ms*** will need to speak to the Independent Distributor, Mr*** ***The account was originally financed
through them, that is why Ms*** will need to speak with Mr*** to settle the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the
complaint received by [redacted] we have a signed sales order dated June 9,
2015 and June 18, 2015. On the sales orders, our Notice of Cancellation states that
the customer can cancel the order prior to midnight of the third business day
from the date the order was signed....
Since that timeframe has passed, the
account is no longer eligible for cancellation. If Ms. [redacted] would like, we
can have someone from the Independent Distributor’s office contact her to set
up a cooking demonstration at her home with her pots. Since the cancellation is
not being accepted, the account and balance will remain the responsibility of
Ms. [redacted]. Should you have any
additional questions or concerns, please do not hesitate to contact us.[redacted]Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that Hy Cite Inc have signed copies of alleged order but the sales person explain to me that because I ready have A GOOD Credit history with them they would NOT RUN MY CREDIT.In any case They should give good training to the sales person. Please have this inquiry remove from my credit immediately.
Regards,
[redacted]
In review of the complaint received by [redacted], Ms. [redacted]’s account went into default and was sent to Collections for non-payment on March 31, 2016. In her complaint, Ms. [redacted] admits that she changed her phone number and never informed us of that change so we were never able to contact her...
to discuss her account. Monthly statements were sent to the address on the account informing her of the past due payments and defaulting on the loan. Attached are the last four statements that were mailed to Ms. [redacted]. The loan was opened back in February 2015 and since then, 9 automatic payments have declined. Since the account was sent to Collections for non payment, the Independent Distributor, [redacted], has the right to try to collect on the account. We do not nor have we ever instructed the Independent Distributor to contact Ms. [redacted] to make any collection efforts for the past due balance on the account. Should Ms. [redacted] want to clear up her outstanding balance, she will need to deal directly with the Independent Distributor [redacted] to do so. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is a lie I did call within 3 days and I did not make that payment I haven't put any money down out of my pocket the sales person who did the sale put the money out of his pocket and his manager Ricardo knows that they supposedly filed a report of fraud on him or so they told me they did and just last week when I tought they were coming to pick up there merchandise his manager told me this type of things happened frequently and that wasn't the first time that sales person did that.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] So essentially they have sales representatives going around and giving false information? The man told us that we would have 6 months interest free, we again, were also told it would not be a hard check on his credit. So the sales representatives just get to say whatever they want while you’re already signing the papers. How can they go around saying things about the vacation vouchers if they don’t know anything about them? And it’s not even handled through their company? We will be sure to let everyone know what happened to us from both parties that are now involved. What happened is not right, and is absolutely no way to conduct a “business.” They have sales representatives flat out lying to your face and saying things that they have no clue about. We will be sure that anyone who listens, will hear this story.
In review of the complaint received by [redacted], the remaining balance that was left on the account has been removed. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department
In review of the complaint received by Stacey [redacted], Ms. [redacted] spoke with one of our Managers on September 14, 2016 and a resolution was reached that Ms. [redacted] would receive the following: · pair a champagne flutes at no...
charge· vacation voucher· ring card offer· one entry for the annual honeymoon trip that will be raffled off· 2 Santoku knives· milk warmer Should you have any additional questions or concerns, please do not hesitate to let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I reject their response it was falsely stated by their salesperson that the interest would be 0% for 18 months in fact I pointed out the contract and he told me don't worry disregard that it is a new promotion we are giving. I told them about it and they said regardless if I was tricked into the contract that I'm still liable to pay I'm happy to pay. But, at the 0% their sales rep stated, this kind of practice by royal prestige and it's bank is falsely giving to lure individuals into contracts with high interest. Please help others be awaready of this common business practice by Hy cite
In review of the complaint received by [redacted], the Independent Distributor that did the order has requested us to proceed with the cancellation of the order. The order has been cancelled and Ms. [redacted] will no longer be responsible for the balance on the account. Should you have any...
additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11957911, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by the company and told that they no longer have replacement handles and/or vents for the lids because the pots and pans that I have have been discontinued (7 or 9 ply). They told me I could mail my pots and pans to their company at their warehouse address with a note in the box referencing their ID# and a list of the pots and pans included in the box. Once they receive that they will mail me their 5 ply pots and pans (equivalent to the ones I have mailed to them) as a replacement. They will not pay for shipping to their Middleton, WI warehouse. I do not feel I should have to mail them my old pots and pans with the broken handles and missing vents on the lids and especially pay for the shipping of those pots and pans. That would be extremely expensive. There is suppose to be a lifetime guarantee. I asked them if I could deliver the pots and pans to their warehouse in Middleton, WI since I live in Portage, WI which would be much easier than putting them in the mail. They told me I could not do that because they couldn't do that. I do not feel that they are being very accommodating to me in the replacement of these pots and pans. I believe they should pay to have the pots and pans picked up and for the new ones to be sent out, or in the alternative, let me drop off the pots and pans at their warehouse so I can see what the replacement pots and pans look like, or just mail me the new set to replace the old ones.
Regards,
Janice P[redacted]
If Mrs. [redacted] has received any kind of threatening calls about the merchandise, those calls have not come from Hy Cite Enterprises. We have forwarded the issue of the phone calls that Mrs. [redacted] has received to the Independent Distributor’s office for them to investigate. Since we do not have any dealings with the shipping of the CookWorld merchandise, all related inquiries and issues with the merchandise will need to be dealt directly with CookWorld’s Customer Service Department or the Independent Distributor’s office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Royal Prestige seeks to compensate me by adding cookware but what they do not understand is that I would like it either replaced with 9 ply cookware, or my money reimbursed. I do not believe that I the consumer am at fault for the seller selling faulty cookware, who now wishes to do anything but reimburse me or replace it with something of equal value, not somethings of equal value.
Regards,
[redacted]
In review of the complaint received by [redacted], we have a sales order that was signed by [redacted] on February 9, 2017. On the sales order it states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed,...
the account is no longer eligible for cancellation, see below: The cookware comes with a 50 year warranty so if the cookware is in need of any warranty assistance, Ms. [redacted] will need to contact our Customer Service Department for assistance. We can have the Independent Distributor contact Ms. [redacted] to set up a cooking demonstration with their cookware, however the cancellation of the order is no longer eligible. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very convenient that this company shows no record of our request for payoff. All I was asking for as a LOYAL customer who has NEVER ONCE missed a payment nor been late on a payment was for the courtesy of that $35.40 finance charge to be wiped off of the account and for the account to be closed. I was asking that perhaps you would be able to remove the finance charge since I sent you a PAYOFF of over $1,700, and have paid your company well over $2,000 since opening this account in June of 2015. I just want this account closed permanently.
Melanie [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That's great. Also as previously stated, I will not accept the shipment. If you ship it to me again I will continue to refuse the shipment. By the third time you ship the box to me, I will file a claim for harassment. Do whatever you wish with the account. I will not be making any payment and I will not be accepting the product. Again, my problem is not the product, my problem is the people behind the product. Again, you need to revise your contract, it states you have three days to cancel without any penalties or obligations, there is nothing on the contract that states anything about returning or that the sale is final if you don't cancel within three days of placing the order, not even after receiving the order. The customer doesn't even have a right to decide if after receiving and trying the item, if they want to keep it. AS PREVIOUSLY STATED, I DO NOT WANT YOUR PRODUCT AND WILL NOT ACCEPT IT IF YOU GUYS DECIDE TO CONTINUE TO SHIP IT TO ME. I WILL NOT BE MAKING ANY PAYMENTS, PLEASE TAKE ME TO COURT OR TO COLLECTIONS OR WHATEVER YOU GUYS WANT, BUT I WILL NOT UNDER ANY CIRCUMSTANCES GIVE YOU WHITE COLLAR THIEVES MY HARD EARNED MONEY. I HAVE ALREADY CONTACTED A LAWYER SO I KNOW VERY WELL WHAT YOU GUYS ARE ALLOWED TO DO AND WHAT YOU GUYS AREN'T ALLOWED TO DO LEGALLY. ALSO, I WILL BE TAKING MY CLAIM TO TELEVISION, HOPEFULLY I CAN FIND OTHER PEOPLE THAT ARE GOING THROUGH THIS SAME SITUATION WITH YOU GUYS AND MAYBE GET A CLASS ACTION AGAINST YOU THIEVES. BELIEVE ME, YOU GUYS WILL HEAR FROM ME, THIS WILL NOT STAY LIKE THIS. I WILL FIND A WAY TO SUE YOU GUYS, DON'T WORRY ABOUT IT, YOU WILL HEAR FROM ME.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In review of the complaint received by Necole [redacted], we have a signed sales order dated January 21, 2017. On the sales order is the Notice of Cancellation that states that the customer may cancel the order prior to midnight of the third business day from signing the order, see below: Since...
Ms. [redacted] is no longer within the allotted timeframe to cancel, the cancellation can no longer be accepted and Ms. [redacted] will remain responsible for the account and any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur DiazAssistant ManagerCustomer Care Department