Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I never said they were calling my work number. Corporate was calling my cell phone while I was at work. My phone is on me at work incase of emergencies. Whenever I said something to the representative about my number, they said [redacted] was not on the account, yet I was getting calls from the corporate office in Wisconsin.
Regards,
Amy [redacted]
In review of the complaint received by Necole [redacted], we have a signed sales order dated January 21, 2017. On the sales order is the Notice of Cancellation that states that the customer may cancel the order prior to midnight of the third business day from signing the order, see below: Since...
Ms. [redacted] is no longer within the allotted timeframe to cancel, the cancellation can no longer be accepted and Ms. [redacted] will remain responsible for the account and any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur DiazAssistant ManagerCustomer Care Department
In review of the complaint received by Mr. [redacted], we did receive an order from the Independent Distributor dated January 11, 2017 for a cartridge for an air purifier and this cartridge was shipped to Mr. [redacted]. It appears that the Independent Distributor in error noted the incorrect...
cartridge that was shipped. To resolve this mistake, we have removed all accrued finance charges and late fees and have asked for the correct cartridge to be shipped to Mr. [redacted]. Payment for the correct cartridge will not be due until May 18, 2017. We have also requested for the derogatory payments to me removed from Mr. [redacted]’s credit report, that can take 60-90 days for the change to reflect in his credit report as we do not build the credit reports we simply send the information and it is up to the 3 major credit bureaus to make that change. Hy Cite sincerely apologies for any and all inconvenience that this situation may have caused Me [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Our records indicate that your cell phone number has been removed from our Automated Dialer and no further calls will be made on our behalf. Please accept our apologies for any inconvenience this may have caused you.
The cookware that Ms. [redacted] purchased is cookware that Hy Cite Enterprises has no dealings with other than extending financing for. Any and all issues concerning the cookware will need to be brought up with the Independent Distributor’s office. They can be reached at ###-###-####. Based on the cancellation policy that is on the sales order, which Ms. [redacted] signed on January 11, 2017, the order may be cancelled prior to midnight of the third business day after the date the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11966433, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. La compañía dice no ver ninguna de las observaciones que marco en mi reclamo, sin embargo su representante de ventas que estuvo en mi casa para revisar la cafetera si pudo observar todos los puntos a los que yo hago referencia; la vendedora ha trabajado según lo que ella afirma más de diez años en la compañía por lo cual asumo puede dar de factible de lo que he marcado para el reclamo de mi garantia.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
David [redacted]
In review of the complaint received by [redacted], since it was the Independent Distributor that installed the filter, we will need to contact them and have them address this complaint and resolve the issue with Ms. [redacted]. We will be following up with the Independent Distributor and Ms. [redacted]...
within the next 5 days to see if this issue has been resolved. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Due to the fact that the cookware has been discontinued, we cannot send replacements we no longer carry. We are honoring the warranty on the cookware by replacing the old set of cookware with a comparable set of cookware, please see following: Under the warranty, the customer is responsible to have the merchandise shipped to us at their cost for replacement. For the safety of both our warehouse employees and our customers, the only deliveries of merchandise received at the warehouse are via authorized couriers.
To honor the warranty, Ms. [redacted] will need to pay to have the merchandise shipped back to us and the only merchandise that will be sent as replacement under warranty will be the 5ply cookware.
In review of the complaint received by [redacted], we have a sales order and credit application signed and dated by [redacted] Burke on April 11, 2015. On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the...
order was signed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation. We can however, as a onetime courtesy at no cost to Mrs. [redacted], send UPS to have the merchandise picked up and sent back to us for warranty inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
The warehouse personnel that work warranty claims did not find any of the items that Mr. [redacted] mentions in his claim. The only observation that was found was the discoloration on the outside due to being overheated.
The independent distributor that did the order is [redacted] and they can be reached at ###-###-####. Since the timeframe to cancel this order is no longer within the timeframe, the cancellation request for this order has been denied and Ms. [redacted] will remain responsible for the account and its balance.
In review of the complaint received by [redacted], we have signed sales order and credit application dated July 2, 2016. On the sales order that was signed by Mr. [redacted], the notice of cancellation states that order may be cancelled prior to midnight of the third business day after the order...
was signed. Since the cancellation timeframe has passed, the account is no longer eligible for cancellation. Hy Cite Enterprises, LLC only extends the financing for the cookware that Mr. [redacted] purchased, we did not ship nor do we extend any warranty service on the cookware. Should Mr. [redacted] have any issues with the cookware, he will need to speak directly to the Independent Distributor that sold them the cookware. Since the cancellation timeframe has expired, the account is no longer eligible for cancellation and Mr. [redacted] will remain responsible for the account along with any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] we have a copy of a signed sales order and credit application dated January 16, 2016. On the credit application, it breaks down APR that will be charged to the account. By Ms. Fay signing the credit application, she was in agreement to the financing...
terms and conditions. On the sales order that was signed, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed the account is no longer eligible for cancellation. Since the account is not being cancelled, Ms. Fay will remain responsible for the account and the balance associated to it. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Well since you guys do have everything in recording you guys never have the first one when I called two days later after feb. 9th? Right when I called to cancel RIGHT AWAY! Plus since then I've spoke to plenty of people and you guys haven't even brought me my "gift" or sent it this is a scam and you guys are crooks that's how you guys get people I never gave any money and if that was the case I would gladly let you keep that money since it ain't mine aslong as I never do business with you people again very poor service and all the people that work there are very unprofessional all they did was hook me with a product knowing I had no money. And to answer that I don't recall all that and that day 2 guys came to my house I told them I didn't want it and I had talked to a lady and they said they just want me to call just to make sure it's me because and that my address was accurate I told them I didn't have a phone and the guys brought a phone with them all I recall them ask me was for my order number and if my number was correct but that was it. This is not the only time I heard something like this you lost my parents as valued customers for more then 10+ years and I even told the people I recomended not to buy anything from these salesmen there all crooks and I hope that salesman who basically did FRAUD! On me gets fired!
Regards,
[redacted]
Hy Cite enterprise is the parent company responsible for cookworld products and royal prestige cookware and every other cookware brand associated with the company. Three days to cancel an order that took almost a month to fully recieve is not enough time and I'm not happy with the service received in that time period. And by claiming to be, only the financial side of the company puts Hy Cite in the position to cancel my account and notify whatever other company involved to recieve unwanted cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Per the contract, it says the state that I reside in, which has been California since December of 2015. And even if it was $25 that means that the total late fees for 2 months would be $50 not $125. Please read your own contracts more carefully and also correct your math. You breached your contract by falsify charging us late fees. Therefore the contract is nullified. If you refuse this I will have to take legal action at this point since you are causing more stress than necessary and since I am pregnant I will not have you cause the chance of losing my child. Please let me know who my attorney should contact.
Regards,
Patricia [redacted]-[redacted]
As previously mentioned, since Mr. [redacted] signed the credit application, he in fact gave his authorization to be added to the account as a co-signor. Since Mr. [redacted]’ credit was never run, as was requested on credit application, his income was not needed for the order so he has been removed from the account and will have no responsibilities to the account. A letter will be mailed to Mr. [redacted] explaining this and should be removed within 60-90 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I never said they were calling my work number. Corporate was calling my cell phone while I was at work. My phone is on me at work incase of emergencies. Whenever I said something to the representative about my number, they said [redacted] was not on the account, yet I was getting calls from the corporate office in Wisconsin.
Regards,
Amy [redacted]
In review of the complaint received by Necole [redacted], we have a signed sales order dated January 21, 2017. On the sales order is the Notice of Cancellation that states that the customer may cancel the order prior to midnight of the third business day from signing the order, see below: Since...
Ms. [redacted] is no longer within the allotted timeframe to cancel, the cancellation can no longer be accepted and Ms. [redacted] will remain responsible for the account and any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur DiazAssistant ManagerCustomer Care Department
In review of the complaint received by Mr. [redacted], we did receive an order from the Independent Distributor dated January 11, 2017 for a cartridge for an air purifier and this cartridge was shipped to Mr. [redacted]. It appears that the Independent Distributor in error noted the incorrect...
cartridge that was shipped. To resolve this mistake, we have removed all accrued finance charges and late fees and have asked for the correct cartridge to be shipped to Mr. [redacted]. Payment for the correct cartridge will not be due until May 18, 2017. We have also requested for the derogatory payments to me removed from Mr. [redacted]’s credit report, that can take 60-90 days for the change to reflect in his credit report as we do not build the credit reports we simply send the information and it is up to the 3 major credit bureaus to make that change. Hy Cite sincerely apologies for any and all inconvenience that this situation may have caused Me [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Our records indicate that your cell phone number has been removed from our Automated Dialer and no further calls will be made on our behalf. Please accept our apologies for any inconvenience this may have caused you.
The cookware that Ms. [redacted] purchased is cookware that Hy Cite Enterprises has no dealings with other than extending financing for. Any and all issues concerning the cookware will need to be brought up with the Independent Distributor’s office. They can be reached at ###-###-####. Based on the cancellation policy that is on the sales order, which Ms. [redacted] signed on January 11, 2017, the order may be cancelled prior to midnight of the third business day after the date the order was signed. Since that timeframe has passed, the account is no longer eligible for cancellation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11966433, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. La compañía dice no ver ninguna de las observaciones que marco en mi reclamo, sin embargo su representante de ventas que estuvo en mi casa para revisar la cafetera si pudo observar todos los puntos a los que yo hago referencia; la vendedora ha trabajado según lo que ella afirma más de diez años en la compañía por lo cual asumo puede dar de factible de lo que he marcado para el reclamo de mi garantia.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
David [redacted]
Plesae send a signed contract and any other documents which validate this debt.
In review of the complaint received by [redacted], since it was the Independent Distributor that installed the filter, we will need to contact them and have them address this complaint and resolve the issue with Ms. [redacted]. We will be following up with the Independent Distributor and Ms. [redacted]...
within the next 5 days to see if this issue has been resolved. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Due to the fact that the cookware has been discontinued, we cannot send replacements we no longer carry. We are honoring the warranty on the cookware by replacing the old set of cookware with a comparable set of cookware, please see following: Under the warranty, the customer is responsible to have the merchandise shipped to us at their cost for replacement. For the safety of both our warehouse employees and our customers, the only deliveries of merchandise received at the warehouse are via authorized couriers.
To honor the warranty, Ms. [redacted] will need to pay to have the merchandise shipped back to us and the only merchandise that will be sent as replacement under warranty will be the 5ply cookware.
In review of the complaint received by [redacted], we have a sales order and credit application signed and dated by [redacted] Burke on April 11, 2015. On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the...
order was signed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation. We can however, as a onetime courtesy at no cost to Mrs. [redacted], send UPS to have the merchandise picked up and sent back to us for warranty inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
The warehouse personnel that work warranty claims did not find any of the items that Mr. [redacted] mentions in his claim. The only observation that was found was the discoloration on the outside due to being overheated.
The independent distributor that did the order is [redacted] and they can be reached at ###-###-####. Since the timeframe to cancel this order is no longer within the timeframe, the cancellation request for this order has been denied and Ms. [redacted] will remain responsible for the account and its balance.
In review of the complaint received by [redacted], we have signed sales order and credit application dated July 2, 2016. On the sales order that was signed by Mr. [redacted], the notice of cancellation states that order may be cancelled prior to midnight of the third business day after the order...
was signed. Since the cancellation timeframe has passed, the account is no longer eligible for cancellation. Hy Cite Enterprises, LLC only extends the financing for the cookware that Mr. [redacted] purchased, we did not ship nor do we extend any warranty service on the cookware. Should Mr. [redacted] have any issues with the cookware, he will need to speak directly to the Independent Distributor that sold them the cookware. Since the cancellation timeframe has expired, the account is no longer eligible for cancellation and Mr. [redacted] will remain responsible for the account along with any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] we have a copy of a signed sales order and credit application dated January 16, 2016. On the credit application, it breaks down APR that will be charged to the account. By Ms. Fay signing the credit application, she was in agreement to the financing...
terms and conditions. On the sales order that was signed, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed the account is no longer eligible for cancellation. Since the account is not being cancelled, Ms. Fay will remain responsible for the account and the balance associated to it. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department
Here is the contact information for the Independent Distributor: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Well since you guys do have everything in recording you guys never have the first one when I called two days later after feb. 9th? Right when I called to cancel RIGHT AWAY! Plus since then I've spoke to plenty of people and you guys haven't even brought me my "gift" or sent it this is a scam and you guys are crooks that's how you guys get people I never gave any money and if that was the case I would gladly let you keep that money since it ain't mine aslong as I never do business with you people again very poor service and all the people that work there are very unprofessional all they did was hook me with a product knowing I had no money. And to answer that I don't recall all that and that day 2 guys came to my house I told them I didn't want it and I had talked to a lady and they said they just want me to call just to make sure it's me because and that my address was accurate I told them I didn't have a phone and the guys brought a phone with them all I recall them ask me was for my order number and if my number was correct but that was it. This is not the only time I heard something like this you lost my parents as valued customers for more then 10+ years and I even told the people I recomended not to buy anything from these salesmen there all crooks and I hope that salesman who basically did FRAUD! On me gets fired!
Regards,
[redacted]
Hy Cite enterprise is the parent company responsible for cookworld products and royal prestige cookware and every other cookware brand associated with the company. Three days to cancel an order that took almost a month to fully recieve is not enough time and I'm not happy with the service received in that time period. And by claiming to be, only the financial side of the company puts Hy Cite in the position to cancel my account and notify whatever other company involved to recieve unwanted cookware.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Per the contract, it says the state that I reside in, which has been California since December of 2015. And even if it was $25 that means that the total late fees for 2 months would be $50 not $125. Please read your own contracts more carefully and also correct your math. You breached your contract by falsify charging us late fees. Therefore the contract is nullified. If you refuse this I will have to take legal action at this point since you are causing more stress than necessary and since I am pregnant I will not have you cause the chance of losing my child. Please let me know who my attorney should contact.
Regards,
Patricia [redacted]-[redacted]
As previously mentioned, since Mr. [redacted] signed the credit application, he in fact gave his authorization to be added to the account as a co-signor. Since Mr. [redacted]’ credit was never run, as was requested on credit application, his income was not needed for the order so he has been removed from the account and will have no responsibilities to the account. A letter will be mailed to Mr. [redacted] explaining this and should be removed within 60-90 days.