Since Nautilus is the one handling the cancellation and adjustment of the account, we can only go by what was received to adjust the accountAny remaining balance on the account will be the responsibility of Ms [redacted] and should she have any questions regarding the credit that we received and any remaining balance, Ms [redacted] will need to take it directly with Nautilus as they are they are the ones who accepted the cancellation and provided the adjustment to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11966433, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowLa compañía dice no ver ninguna de las observaciones que marco en mi reclamo, sin embargo su representante de ventas que estuvo en mi casa para revisar la cafetera si pudo observar todos los puntos a los que yo hago referencia; la vendedora ha trabajado según lo que ella afirma más de diez años en la compañía por lo cual asumo puede dar de factible de lo que he marcado para el reclamo de mi garantia [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The main point not addressed is that the merchandise was pushed on me under the pretense of a no cost promotion because I am a good customerI already have a balance from other Royal Prestige products and did not want to incur moreThis resulted in my balance being doubledAs a side note days is totally inadequate amount of time to make your decision especially since it was not made clear to me that there was a cost involved until the days had passes (day 5)I want this transaction cancelled, it was sold under pretense and there are witnesses to that I want arrangements made to pick this merchandise up and it cancelled off my card I even told my husband who entered the room and asked what I was doing I told him don't worry I am not buying anythingOtherwise he never would have allowed it [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] ***
In review of the complaint received by Antonia T***, we have a sales order and credit application that were signed on June 23, On the sales order our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the date the order was signed Since the allotted timeframe has passed, the account is no longer eligible for cancellationPer notes on the account dated November 3, MsTome informed us she wanted to cancel because she was not able to afford themUnfortunately the account is no longer eligible for cancellation and MsT [redacted] will remain responsible for the account and any and balance associated with the accountShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D [redacted] Assistant Manager Customer Care Department
The first contact notes we have are from the contact on April 17, where Ms [redacted] asked for the refund and it was explain that it was not possibleThere are no notes that we spoke with Ms [redacted] prior to that dateIf Ms [redacted] spoke with someone prior to Apri 17, 2017, it was not with us
As previously stated, Ms [redacted] signed a sales order outlining the terms and conditions to cancel the orderSince the order was not cancelled within the allotted timeframe, the cancellation is not being accepted and Ms [redacted] will remain responsible for the account and its balanceShould Ms [redacted] refuse the shipment, this will be a voluntary and the cancellation will still not be accepted
In review of the complaint received by [redacted] ***, on the sales order that Ms [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signedSince this timeframe has passed, the account is no longer eligible for cancellationThe representative that showed up to Ms***’s home, was sent by us to resolve the issue with the burnt panMs [redacted] will need to work with the Independent Distributor’s office in regards to the burnt pan as they are trying to resolve the issue, however, the cancellation of the account is no longer within the timeframeShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Diaz Assistant Manager Customer Care Department
By Ms [redacted] signing the sales order with the math portion filled in, she was agreeing to the amount of the sales as well as the cancellation policy timeframeThe account is no longer eligible for cacellation
In review of the complaint received by [redacted] ***, we have a sales order and credit application dated February 25, Enclosed is a payment history showing when payments were posted to the account along with their respective dollar amountsOn the sales order, Ms [redacted] requested for automatic payments to be set up with a Visa card ending in 5817, those payments were setup accordinglyThe first payment that posted to the account on 2/28/for $was for the initial down payment with a Visa card ending in The next payment of $posted on 4/19/17, was submitted by Ms [redacted] via the Web Portal with a Visa ending in The first automatic payment posted on 4/20/for $with a Visa ending in On 5/20/17, we attempted the next automatic payment for $with the Visa ending in but that transaction came back as declined, reason given was that the card was reported stolenOn 5/25/Ms [redacted] made a payment via the Web Portal for $using a Visa ending in which would have paid the account in full, however, on 6/2/17, we received a dispute from Ms***’s credit card company for the 4/20/$transaction that was done with the Visa ending in The $were added back to Ms***’s account due to the credit card dispute that we receivedOn 6/26/17, Ms [redacted] made the final $payment via the Web Portal using a Visa ending in Should Ms [redacted] require warranty assistance, she will need to contact our Customer Service Department and they will be more than willing to assist herShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Tania [redacted] , we have reviewed the account and find it to be payments past due with the current payment due on February 13, The last two payments that posted to the account were on 9/13/and on 12/2/In order to prevent the account from being reported as a Collections Account, we need to receive a minimum payment of $before the end of business day January 31, Should you have any additional questions or concerns, please do not hesitate to contact us Arthur [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , due to the fact that Ms [redacted] purchased her cookware over years ago, this order is no longer viewable in our systemWe did find the return authorization number that was provided to Ms [redacted] and see that it is for the complete set of cookware to be sent to usPer the warranty on the cookware, the postage pre-paid is for the customer to prepay to have the merchandise sent us for inspection/warranty replacement, not the companySince Ms [redacted] threw out the damaged pot, that pot cannot be replaced under warrantyAll 7ply cookware that is sent to us to be replaced under warranty is replaced with our 5ply cookwareWe will be more than happy to inspect Ms [redacted] ’s cookware and have it replaced with comparable pieces, but it will be for our 5ply cookwareMs [redacted] will be responsible for the cost to have the merchandise shipped to us and should use the return authorization number that was provided to herShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the answer, they make no sense, yes they have a contract but their policy is have 3days to cancel the order, well how can I cancel for something that I haven't received? They don't ship the items until 2-3weeks AFTER you sign? How can I cancel if I didn't receive the items? They do that on purpose so that the client cant cancel, they know their products is garbage and that's why they have established that policy Their sales rep does not return phone calls, I believe they are also trained to not respond to customers Consumer should be aware of the fraud with this company Regards, [redacted] ***
Attached you will find a copy of the sales order that was signed by Mr [redacted] on November, 17, Right above the signature line at the bottom of the sales order, the notice of cancellation states “you, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transactionSee the attached notice of cancellation form for an explanation of this right.” Since the three business days have passed since the order was signed, the cancellation is no longer eligible and we respectfully decline Mr [redacted] ’s cancellation request
In review of the complaint received by [redacted] , we have a sales order and credit application signed and dated August 24, On the sale order is our notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed Since that timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
Revdex.com: when we signed the agreement we were not made aware that we had to reject the product before we even received it and if we were made aware we would of never purchased this terrible product in the first placeHorrible company and terrible business practiceVery unhappy I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Tricia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Poor excuse of a companyI will make sure to put out the word not to do business with them I've already inform the local expos not to agree to do business with y'all Regards, [redacted] ***
To honor the warranty, Ms [redacted] will need to pay to have the merchandise shipped back to us and the only merchandise that will be sent as replacement under warranty will be the 5ply cookware
In review of the complaint received by [redacted] , we have removed the work number off of the account and no further calls will be made to either her or Mr [redacted] ’s place of employmentWhen the credit application was filled out back on July 26, 2014, there were three references that were provided and it is those references that we will call should the account fall behind and we are unable to reach Ms [redacted] or the co-signor, [redacted] Should you have any additional questions or concerns, please do not hesitate to contact us[redacted] Customer Care Department
In review of Ms***’s account, her e-mail was never added when the account was established, it was added to the account on July 13, after Ms [redacted] spoke with one of our representativesMs [redacted] had automatic payments set for the 25th of each monthThe following are the automatic payments that went through as well as the automatic payments that declined: · Declined Loan Payment 03/25/$· Approved Loan Payment 04/25/$· Approved Loan Payment 05/25/$· Declined Loan Payment 06/25/$· Declined Loan Payment 07/25/$· Declined Loan Payment 08/25/$· Approved Loan Payment 09/25/$· Approved Loan Payment 10/25/$· Declined Loan Payment 11/25/$· Declined Loan Payment 12/25/$· Declined Loan Payment 01/25/$· Declined Loan Payment 02/25/$· Declined Loan Payment 03/25/$ Ms [redacted] was notified of the status of her loan through the statements that were mailed to herIf Ms [redacted] failed to read that her account was going in default, we are not at fault for thatSince Ms [redacted] has entered into a re-payment plan with Mr***, she will need to continue to bay him until the outstanding balance has been satisfiedOnce the balance has been satisfied, at that point we will report to the credit bureaus that the Collection Account has been paid in full
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [My view is they are charging me times the amount debt, x = $usd this is unfair, I would paid $for fee, I paid more than 70% of my account, now I have paid my total balance and I am not able to get the warranty because the financial company does not want to give me the paid in full note, be cause I have to pay $usdI want topay a dollar more to get the paid in full, I need some warraty to my product, I just need the company help me to thisthank you] Regards, [redacted]
Since Nautilus is the one handling the cancellation and adjustment of the account, we can only go by what was received to adjust the accountAny remaining balance on the account will be the responsibility of Ms [redacted] and should she have any questions regarding the credit that we received and any remaining balance, Ms [redacted] will need to take it directly with Nautilus as they are they are the ones who accepted the cancellation and provided the adjustment to the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11966433, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowLa compañía dice no ver ninguna de las observaciones que marco en mi reclamo, sin embargo su representante de ventas que estuvo en mi casa para revisar la cafetera si pudo observar todos los puntos a los que yo hago referencia; la vendedora ha trabajado según lo que ella afirma más de diez años en la compañía por lo cual asumo puede dar de factible de lo que he marcado para el reclamo de mi garantia [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, David [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The main point not addressed is that the merchandise was pushed on me under the pretense of a no cost promotion because I am a good customerI already have a balance from other Royal Prestige products and did not want to incur moreThis resulted in my balance being doubledAs a side note days is totally inadequate amount of time to make your decision especially since it was not made clear to me that there was a cost involved until the days had passes (day 5)I want this transaction cancelled, it was sold under pretense and there are witnesses to that I want arrangements made to pick this merchandise up and it cancelled off my card I even told my husband who entered the room and asked what I was doing I told him don't worry I am not buying anythingOtherwise he never would have allowed it [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] ***
In review of the complaint received by Antonia T***, we have a sales order and credit application that were signed on June 23, On the sales order our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the date the order was signed Since the allotted timeframe has passed, the account is no longer eligible for cancellationPer notes on the account dated November 3, MsTome informed us she wanted to cancel because she was not able to afford themUnfortunately the account is no longer eligible for cancellation and MsT [redacted] will remain responsible for the account and any and balance associated with the accountShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D [redacted] Assistant Manager Customer Care Department
The first contact notes we have are from the contact on April 17, where Ms [redacted] asked for the refund and it was explain that it was not possibleThere are no notes that we spoke with Ms [redacted] prior to that dateIf Ms [redacted] spoke with someone prior to Apri 17, 2017, it was not with us
As previously stated, Ms [redacted] signed a sales order outlining the terms and conditions to cancel the orderSince the order was not cancelled within the allotted timeframe, the cancellation is not being accepted and Ms [redacted] will remain responsible for the account and its balanceShould Ms [redacted] refuse the shipment, this will be a voluntary and the cancellation will still not be accepted
In review of the complaint received by [redacted] ***, on the sales order that Ms [redacted] signed, the notice of cancellation states that the order can be cancelled prior to midnight of the third business day after the order was signedSince this timeframe has passed, the account is no longer eligible for cancellationThe representative that showed up to Ms***’s home, was sent by us to resolve the issue with the burnt panMs [redacted] will need to work with the Independent Distributor’s office in regards to the burnt pan as they are trying to resolve the issue, however, the cancellation of the account is no longer within the timeframeShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Diaz Assistant Manager Customer Care Department
By Ms [redacted] signing the sales order with the math portion filled in, she was agreeing to the amount of the sales as well as the cancellation policy timeframeThe account is no longer eligible for cacellation
In review of the complaint received by [redacted] ***, we have a sales order and credit application dated February 25, Enclosed is a payment history showing when payments were posted to the account along with their respective dollar amountsOn the sales order, Ms [redacted] requested for automatic payments to be set up with a Visa card ending in 5817, those payments were setup accordinglyThe first payment that posted to the account on 2/28/for $was for the initial down payment with a Visa card ending in The next payment of $posted on 4/19/17, was submitted by Ms [redacted] via the Web Portal with a Visa ending in The first automatic payment posted on 4/20/for $with a Visa ending in On 5/20/17, we attempted the next automatic payment for $with the Visa ending in but that transaction came back as declined, reason given was that the card was reported stolenOn 5/25/Ms [redacted] made a payment via the Web Portal for $using a Visa ending in which would have paid the account in full, however, on 6/2/17, we received a dispute from Ms***’s credit card company for the 4/20/$transaction that was done with the Visa ending in The $were added back to Ms***’s account due to the credit card dispute that we receivedOn 6/26/17, Ms [redacted] made the final $payment via the Web Portal using a Visa ending in Should Ms [redacted] require warranty assistance, she will need to contact our Customer Service Department and they will be more than willing to assist herShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Tania [redacted] , we have reviewed the account and find it to be payments past due with the current payment due on February 13, The last two payments that posted to the account were on 9/13/and on 12/2/In order to prevent the account from being reported as a Collections Account, we need to receive a minimum payment of $before the end of business day January 31, Should you have any additional questions or concerns, please do not hesitate to contact us Arthur [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , due to the fact that Ms [redacted] purchased her cookware over years ago, this order is no longer viewable in our systemWe did find the return authorization number that was provided to Ms [redacted] and see that it is for the complete set of cookware to be sent to usPer the warranty on the cookware, the postage pre-paid is for the customer to prepay to have the merchandise sent us for inspection/warranty replacement, not the companySince Ms [redacted] threw out the damaged pot, that pot cannot be replaced under warrantyAll 7ply cookware that is sent to us to be replaced under warranty is replaced with our 5ply cookwareWe will be more than happy to inspect Ms [redacted] ’s cookware and have it replaced with comparable pieces, but it will be for our 5ply cookwareMs [redacted] will be responsible for the cost to have the merchandise shipped to us and should use the return authorization number that was provided to herShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the answer, they make no sense, yes they have a contract but their policy is have 3days to cancel the order, well how can I cancel for something that I haven't received? They don't ship the items until 2-3weeks AFTER you sign? How can I cancel if I didn't receive the items? They do that on purpose so that the client cant cancel, they know their products is garbage and that's why they have established that policy Their sales rep does not return phone calls, I believe they are also trained to not respond to customers Consumer should be aware of the fraud with this company Regards, [redacted] ***
Attached you will find a copy of the sales order that was signed by Mr [redacted] on November, 17, Right above the signature line at the bottom of the sales order, the notice of cancellation states “you, the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transactionSee the attached notice of cancellation form for an explanation of this right.” Since the three business days have passed since the order was signed, the cancellation is no longer eligible and we respectfully decline Mr [redacted] ’s cancellation request
In review of the complaint received by [redacted] , we have a sales order and credit application signed and dated August 24, On the sale order is our notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signed Since that timeframe has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
Revdex.com: when we signed the agreement we were not made aware that we had to reject the product before we even received it and if we were made aware we would of never purchased this terrible product in the first placeHorrible company and terrible business practiceVery unhappy I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Tricia [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Poor excuse of a companyI will make sure to put out the word not to do business with them I've already inform the local expos not to agree to do business with y'all Regards, [redacted] ***
To honor the warranty, Ms [redacted] will need to pay to have the merchandise shipped back to us and the only merchandise that will be sent as replacement under warranty will be the 5ply cookware
In review of the complaint received by [redacted] , we have removed the work number off of the account and no further calls will be made to either her or Mr [redacted] ’s place of employmentWhen the credit application was filled out back on July 26, 2014, there were three references that were provided and it is those references that we will call should the account fall behind and we are unable to reach Ms [redacted] or the co-signor, [redacted] Should you have any additional questions or concerns, please do not hesitate to contact us[redacted] Customer Care Department
In review of Ms***’s account, her e-mail was never added when the account was established, it was added to the account on July 13, after Ms [redacted] spoke with one of our representativesMs [redacted] had automatic payments set for the 25th of each monthThe following are the automatic payments that went through as well as the automatic payments that declined: · Declined Loan Payment 03/25/$· Approved Loan Payment 04/25/$· Approved Loan Payment 05/25/$· Declined Loan Payment 06/25/$· Declined Loan Payment 07/25/$· Declined Loan Payment 08/25/$· Approved Loan Payment 09/25/$· Approved Loan Payment 10/25/$· Declined Loan Payment 11/25/$· Declined Loan Payment 12/25/$· Declined Loan Payment 01/25/$· Declined Loan Payment 02/25/$· Declined Loan Payment 03/25/$ Ms [redacted] was notified of the status of her loan through the statements that were mailed to herIf Ms [redacted] failed to read that her account was going in default, we are not at fault for thatSince Ms [redacted] has entered into a re-payment plan with Mr***, she will need to continue to bay him until the outstanding balance has been satisfiedOnce the balance has been satisfied, at that point we will report to the credit bureaus that the Collection Account has been paid in full
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [My view is they are charging me times the amount debt, x = $usd this is unfair, I would paid $for fee, I paid more than 70% of my account, now I have paid my total balance and I am not able to get the warranty because the financial company does not want to give me the paid in full note, be cause I have to pay $usdI want topay a dollar more to get the paid in full, I need some warraty to my product, I just need the company help me to thisthank you] Regards, [redacted]