Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I previously made a complaint with the
Revdex.com in regards to this companyI feel that the matter was not properly resolved because the response from the HY Cite company was partially incorrectThe equipment that was financed was returned within the same week or two of purchase due to I was not satisfied with the equipmentThe account was then accredited a refund and that left me with a delivery and pick up feeYes it is true that a letter of bankrupt was automatically sent to Hy cite and they did not hesitate to forward that information to all credit bureausI did not follow through with the BK and had sent Hy Cite the letter of dismissal that came from the attorney officeThe lady over this account by the name of Lisa Craker has not returned my call so they could straighten things out with the credit bureaus and I pay my balanceLisa number is ###-###-#### and I left several messages already on her voicemailTranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I would like to be contacted by this company and resolve this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was a victim of fraud and HY Cite is clearly accepting this product is made for home now, but a representative came to my restaurant to offer the product as the best for my restaurant which was a lie and the manager *** *** has personally accepted that his employees will do whatever they can to meet the sales requirements and I was a victim of thatI have witness that I was at my business, They never mention the product was made for homeThis is fraudI am afraid they are doing this with many other people and this can not continue I want my money back and my credit report clear.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
RE: Hy Cite defective jar.I am writing to inform you that I disagree with the new version of the details Mr*** has provided for your officeI never contacted Hy Cite to complain about the bladeI was never informed about returning the blender for any inspectionOn the contrary, I was asked to wait for them to replace the defective jar and that was the reason they assigned that number to meAccording to the representative I was going to be contacted by them when the new jar was ready to be replacedI do not trust this company any more due to the fact that they are not accurate with their informationThey are not honest with their customers and do not assume responsibilities for their mistakesI would like to return the blender to them because I am unable to clean the jar due to the way it was manufactured. However, they need to give me my money backI am not going back and forth with stories that are not true and if they have a problem I can contact the news on TV to show them the defective jar so they can see the true about the blenderToo many people working for this company and no one keeps up with the storiesI am not dealing with them any moreThank you
Regards,
*** ***
After the issue with the balance on the account was resolved, no payment was made to the account, therefore the account was sent to collections for non paymentThere are notes on the account showing that we had spoken with Mr*** *** about the past due payments and he refused to make any payments or payment arrangements to the account
In review of the complaint received by Amber K***, we have searched our system and we do not show that we have MsK*** listed as a customerPlease have MsK*** provide us with additional information so that we can search our system to see if she can be locatedShould you have any additional
questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order that was signed on March 10, for the Vortex Blender and a Double GriddleOn the sales order our Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order
has been signedSince that timeframe has passed, the account is no longer eligible for cancellationThe blender, however, is still covered under the warranty and we will be more than happy to honor the warranty on the unitBelow is the warranty on the blender: Royal Vort-X Blender: Hy Cite warrants that your Royal Vort-X Blender motor and jar assembly will be free from defects in material and workmanship for years from the date of purchaseAll other components are warranted to be free from defects in material and workmanship for years from the date of purchase Per notes on the account, we see that Mrs*** has already spoken to our Customer Service Department and will be sending the blender base in for warranty inspectionOnce here the base will be inspected and either repaired or replaced with a new oneShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, per notes on the account we do see that the balance on the account was paid in full on May 16, On July 18, we received notification that the Royal Prestige account was included in a bankruptcy so the account was noted as such
Since the account was paid in full prior to bankruptcy, we will make the change in status to the account and report it as paid in full as of May 16, This change in status to the account may take to days to reflect in their credit reportShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I *** *** on behalf of *** *** would like to reopen the complaint filed back in May regarding the questionable sales practices of Royal Prestige's Representatives *** *** and ***, not sure what her last name isNot only was proper warranty protocol not followed for a dollar filter that we purchased back in but there were two filters we were being charged for on the account when we were only in possession of oneAs a result my mother's credit score was lowered significantly due to the credit line increase that was requested by the sales representativesAs a sales rep for over years in the retail business I have never come across such practices and this issue needs to be resolved accordinglyMy mother's credit scores needs to be raised again back to its original state and the harassment calls threatening to send her to collections needs to stop because the problem was not caused by usThank you and have great day
Regards,
*** ***
Unfortunately since the merchandise is for only household use and the cancellation timeframe has passed, the cancellation of the order is no longer eligible and the cancellation can no longer be accepted
In review of Mrs***’ statement, the refund of the monies she is requesting is not an option at this timeAs previously mentioned, the cookware has been in their possession since approximately the beginning of August of and there are no notes on the account from either Mror Mrs*** that there has been an issue with the cookwareIf the cookware is in need of any warranty service, we will be more than glad to have it inspected and if need be replace it, but a refund of the cookware is not an option at this timeAs long as the account remains in a past due status, calls from our Credit Department will continue to try to bring the account to a current status
In review of the complaint received by *** ***, we have a sales order and credit application that were signed by Mr*** on January 20, On the credit application that Mr*** signed, it states that “Hy Cite Enterprises, LLC invite you to open a line of credit.” Also on the credit
application it states “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” The APR charged to Mr***’s account is 24% which is outlined on the credit applicationBy Mr*** signing the credit application, he agreed to the terms and conditions of the finance planWe are also including a copy of Mr***’s payment history to show that all payments made to the account are being posted properlyShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application signed on September 9, On the credit application it states, “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of
this agreement.” By Mr*** signing the credit application he agreed to the terms and conditions to finance the orderOn the sales order is the notice of cancellation that states that the order me be cancelled prior to midnight of the third business day after the order was signedSince the cancellation timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, Mr*** signed a credit application and sales order on May 17, 2015, see attached copy of signed sales orderOn the sales order, right above the signature line, it states that the order may be cancelled prior to midnight of the third
business day after the order was signedBy Mr*** signing the sales order, he was in agreement to the terms and conditions of the sale, one of them being the cancellation policySince that timeframe has passed to cancel, the account is no longer eligible for cancellationPer our Verifications Department, the order was verified on May 19, with Mr*** as being correctIf Mr*** called and tried to get a hold of the salesperson the next day after the order was signed to cancel, why then did he verify the order as being correct and never mentioned to our Verifications Department that he wanted to cancel? Since the timeframe to cancel has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by Kristine R***, we have a sales order and credit application that was signed on December 12, On the notice of cancellation that is on the sales order, it states that the order may be cancelled prior to midnight of the third business day after the order
was signedSince this timeframe has passed, the account is no longer eligible for cancellationIf MsR*** is having troubles cooking with the merchandise, we can have the Independent Distributor contact her for them to provide tips on how to use the cookwareSince the cancellation is no longer eligible, MsR*** will remain responsible for the account and any accrued balanceShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by Mr***, we have a sales order and credit application that were signed on September 22, by Mr*** and *** ***On the sales order that was signed the notice of cancellation states that the order may be cancelled prior to midnight of
the third business day after the order was signed, see attached image belowBy Mr*** and Ms*** signing the sales order, they were in agreement to these terms and conditionsSince the allotted timeframe has passed, the account is no longer eligible for cancellation Should you have any additional questions or concerns, please do not hesitate to let us know. *** ***Assistant ManagerCustomer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by *** ***, we have reviewed her account and have concluded that the balance on the account is correctWe are the finance company for the Nautilus workout equipment and we do not handle any cancellationsAll cancellations are handled directly with Nautilus
and should they accept a cancellation, they will issue to us the appropriate credit to be applied to the accountFor Ms***’ account, the credit that was received from Nautilus left a remaining balance on the account that would be the responsibility of Ms***The credit from Nautilus was received on January 2, and if Ms*** feels that the credit is incorrect, she will need to contact Nautilus directly to dispute itThe remaining balance on the account will remain the responsibility of Ms*** and will need to be paid in fullShould you have any additional questions or concerns, please do not hesitate to contact us*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***you people are awful
In review of the complaint received by Mr***, Hy Cite Enterprises, LLC is the finance company for the order that was placed through the Independent Distributor, *** *** ***on May 6, The merchandise that was purchased is merchandise that is not shipped or warranted by Hy Cite
Enterprises, LLCAny promotional material or offers that were made during the presentation are not the responsibility of Hy Cite Enterprises, LLC and should be brought up directly with *** *** ***or the actual promotional companyPer the notice of cancellation that is indicated on the sales order, the order was only eligible for cancellation business days after signing the sales order and since the timeframe to cancel has passed, the account is no longer eligible for cancellationBy Mr*** signing the sales order and credit application, he was in agreement to the terms in conditions of the orderShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur Diaz
Assistant Manager
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I previously made a complaint with the
Revdex.com in regards to this companyI feel that the matter was not properly resolved because the response from the HY Cite company was partially incorrectThe equipment that was financed was returned within the same week or two of purchase due to I was not satisfied with the equipmentThe account was then accredited a refund and that left me with a delivery and pick up feeYes it is true that a letter of bankrupt was automatically sent to Hy cite and they did not hesitate to forward that information to all credit bureausI did not follow through with the BK and had sent Hy Cite the letter of dismissal that came from the attorney officeThe lady over this account by the name of Lisa Craker has not returned my call so they could straighten things out with the credit bureaus and I pay my balanceLisa number is ###-###-#### and I left several messages already on her voicemailTranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I would like to be contacted by this company and resolve this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was a victim of fraud and HY Cite is clearly accepting this product is made for home now, but a representative came to my restaurant to offer the product as the best for my restaurant which was a lie and the manager *** *** has personally accepted that his employees will do whatever they can to meet the sales requirements and I was a victim of thatI have witness that I was at my business, They never mention the product was made for homeThis is fraudI am afraid they are doing this with many other people and this can not continue I want my money back and my credit report clear.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
RE: Hy Cite defective jar.I am writing to inform you that I disagree with the new version of the details Mr*** has provided for your officeI never contacted Hy Cite to complain about the bladeI was never informed about returning the blender for any inspectionOn the contrary, I was asked to wait for them to replace the defective jar and that was the reason they assigned that number to meAccording to the representative I was going to be contacted by them when the new jar was ready to be replacedI do not trust this company any more due to the fact that they are not accurate with their informationThey are not honest with their customers and do not assume responsibilities for their mistakesI would like to return the blender to them because I am unable to clean the jar due to the way it was manufactured. However, they need to give me my money backI am not going back and forth with stories that are not true and if they have a problem I can contact the news on TV to show them the defective jar so they can see the true about the blenderToo many people working for this company and no one keeps up with the storiesI am not dealing with them any moreThank you
Regards,
*** ***
After the issue with the balance on the account was resolved, no payment was made to the account, therefore the account was sent to collections for non paymentThere are notes on the account showing that we had spoken with Mr*** *** about the past due payments and he refused to make any payments or payment arrangements to the account
In review of the complaint received by Amber K***, we have searched our system and we do not show that we have MsK*** listed as a customerPlease have MsK*** provide us with additional information so that we can search our system to see if she can be locatedShould you have any additional
questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order that was signed on March 10, for the Vortex Blender and a Double GriddleOn the sales order our Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order
has been signedSince that timeframe has passed, the account is no longer eligible for cancellationThe blender, however, is still covered under the warranty and we will be more than happy to honor the warranty on the unitBelow is the warranty on the blender: Royal Vort-X Blender: Hy Cite warrants that your Royal Vort-X Blender motor and jar assembly will be free from defects in material and workmanship for years from the date of purchaseAll other components are warranted to be free from defects in material and workmanship for years from the date of purchase Per notes on the account, we see that Mrs*** has already spoken to our Customer Service Department and will be sending the blender base in for warranty inspectionOnce here the base will be inspected and either repaired or replaced with a new oneShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, per notes on the account we do see that the balance on the account was paid in full on May 16, On July 18, we received notification that the Royal Prestige account was included in a bankruptcy so the account was noted as such
Since the account was paid in full prior to bankruptcy, we will make the change in status to the account and report it as paid in full as of May 16, This change in status to the account may take to days to reflect in their credit reportShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I *** *** on behalf of *** *** would like to reopen the complaint filed back in May regarding the questionable sales practices of Royal Prestige's Representatives *** *** and ***, not sure what her last name isNot only was proper warranty protocol not followed for a dollar filter that we purchased back in but there were two filters we were being charged for on the account when we were only in possession of oneAs a result my mother's credit score was lowered significantly due to the credit line increase that was requested by the sales representativesAs a sales rep for over years in the retail business I have never come across such practices and this issue needs to be resolved accordinglyMy mother's credit scores needs to be raised again back to its original state and the harassment calls threatening to send her to collections needs to stop because the problem was not caused by usThank you and have great day
Regards,
*** ***
Unfortunately since the merchandise is for only household use and the cancellation timeframe has passed, the cancellation of the order is no longer eligible and the cancellation can no longer be accepted
In review of Mrs***’ statement, the refund of the monies she is requesting is not an option at this timeAs previously mentioned, the cookware has been in their possession since approximately the beginning of August of and there are no notes on the account from either Mror Mrs*** that there has been an issue with the cookwareIf the cookware is in need of any warranty service, we will be more than glad to have it inspected and if need be replace it, but a refund of the cookware is not an option at this timeAs long as the account remains in a past due status, calls from our Credit Department will continue to try to bring the account to a current status
In review of the complaint received by *** ***, we have a sales order and credit application that were signed by Mr*** on January 20, On the credit application that Mr*** signed, it states that “Hy Cite Enterprises, LLC invite you to open a line of credit.” Also on the credit
application it states “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” The APR charged to Mr***’s account is 24% which is outlined on the credit applicationBy Mr*** signing the credit application, he agreed to the terms and conditions of the finance planWe are also including a copy of Mr***’s payment history to show that all payments made to the account are being posted properlyShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a sales order and credit application signed on September 9, On the credit application it states, “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of
this agreement.” By Mr*** signing the credit application he agreed to the terms and conditions to finance the orderOn the sales order is the notice of cancellation that states that the order me be cancelled prior to midnight of the third business day after the order was signedSince the cancellation timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, Mr*** signed a credit application and sales order on May 17, 2015, see attached copy of signed sales orderOn the sales order, right above the signature line, it states that the order may be cancelled prior to midnight of the third
business day after the order was signedBy Mr*** signing the sales order, he was in agreement to the terms and conditions of the sale, one of them being the cancellation policySince that timeframe has passed to cancel, the account is no longer eligible for cancellationPer our Verifications Department, the order was verified on May 19, with Mr*** as being correctIf Mr*** called and tried to get a hold of the salesperson the next day after the order was signed to cancel, why then did he verify the order as being correct and never mentioned to our Verifications Department that he wanted to cancel? Since the timeframe to cancel has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by Kristine R***, we have a sales order and credit application that was signed on December 12, On the notice of cancellation that is on the sales order, it states that the order may be cancelled prior to midnight of the third business day after the order
was signedSince this timeframe has passed, the account is no longer eligible for cancellationIf MsR*** is having troubles cooking with the merchandise, we can have the Independent Distributor contact her for them to provide tips on how to use the cookwareSince the cancellation is no longer eligible, MsR*** will remain responsible for the account and any accrued balanceShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by Mr***, we have a sales order and credit application that were signed on September 22, by Mr*** and *** ***On the sales order that was signed the notice of cancellation states that the order may be cancelled prior to midnight of
the third business day after the order was signed, see attached image belowBy Mr*** and Ms*** signing the sales order, they were in agreement to these terms and conditionsSince the allotted timeframe has passed, the account is no longer eligible for cancellation Should you have any additional questions or concerns, please do not hesitate to let us know. *** ***Assistant ManagerCustomer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by *** ***, we have reviewed her account and have concluded that the balance on the account is correctWe are the finance company for the Nautilus workout equipment and we do not handle any cancellationsAll cancellations are handled directly with Nautilus
and should they accept a cancellation, they will issue to us the appropriate credit to be applied to the accountFor Ms***’ account, the credit that was received from Nautilus left a remaining balance on the account that would be the responsibility of Ms***The credit from Nautilus was received on January 2, and if Ms*** feels that the credit is incorrect, she will need to contact Nautilus directly to dispute itThe remaining balance on the account will remain the responsibility of Ms*** and will need to be paid in fullShould you have any additional questions or concerns, please do not hesitate to contact us*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***you people are awful
In review of the complaint received by Mr***, Hy Cite Enterprises, LLC is the finance company for the order that was placed through the Independent Distributor, *** *** ***on May 6, The merchandise that was purchased is merchandise that is not shipped or warranted by Hy Cite
Enterprises, LLCAny promotional material or offers that were made during the presentation are not the responsibility of Hy Cite Enterprises, LLC and should be brought up directly with *** *** ***or the actual promotional companyPer the notice of cancellation that is indicated on the sales order, the order was only eligible for cancellation business days after signing the sales order and since the timeframe to cancel has passed, the account is no longer eligible for cancellationBy Mr*** signing the sales order and credit application, he was in agreement to the terms in conditions of the orderShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur Diaz
Assistant Manager
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***