Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Hy Cite is A very difficult company to deal with, I’ve been having problems with the blender for a year now, It was so simple to solve but of course not to their interestWe will settle this in court Thank Revdex.comThank you for your help
Attached is a copy of the notice of cancellation the was signed by MsR***: Since MsR [redacted] did not cancel with the allotted timeframe, the account is no longer eligible for cancellation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have a contract which states in Spanish that I can even cancel or return the item after it has been received and if I have paid any amount it would be refunded to me within business daysI will not receive the item and they can take me to court if they wish but I will not accept the item nor pay for something I don't wantThey think that consumers have no rightsHow can you refuse or decide if you don't want an item when you have not received it? This company is arbitrary and I refuse to do any further business with them, let alone give them my hard earned money just because that's what they wantThey can take me to court if they wish but I will not accept the item nor pay for itPlease cancel any account under my name with this companyI cancelled my order due to the bad customer service of this company and its representatives, not due to the product, which I never received nor will I acceptI have a copy of my contract which I can upload once I get home but it is in Spanish but it clearly states that after I receive the item I have a right to return it if I wish, in this case I refuse to accept the itemI don't understand what is so difficult, is their product so bad that they can't sell it to another it? That's the question they should be considering instead of harassing meIf the company continues to contact me I will file a claim for harassment and I will be the one taking them to court [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I accept, but I'm very unhappy with their responseVery poor quality product and costumer serviceYes, I can have the blender replaced during these years due to the warranty, but what's going to happen after it expires! $will end up in the trash eventuallyOne day they will will pay Regards, [redacted]
We understand Ms [redacted] ’s concern, however, by Ms [redacted] signing the sales order, she was in agreement to the business day cancellation policy that is on the sales orderMs [redacted] herself mentions that she did not use the merchandise until months after due to her movingAgain, if Ms [redacted] feels that the merchandise is defective, we will stand behind the year warranty that comes with the cookware and have the merchandise inspected and if the merchandise is defective, we will replace it at no additional costHowever, the cancellation of the order is no longer an option
In review of the complaint received by [redacted] C [redacted] ***, we have a copy of a credit application and sales order that were signed on September 26, by Ms [redacted] and Mr [redacted] We are including the bottom portion of the front of the credit application and the part on the reverse side of the credit application that breaks down the APR by stateThe 24% APR that is being charged to the account is correct and since Ms [redacted] and Mr [redacted] signed the credit application, they agreed to the terms and conditions for the financing of the orderOn the sales order that was signed by Ms [redacted] and Mr [redacted] , the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order was signedSince that timeframe has passed the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to let us know [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , we have a signed sales order dated August 3, by [redacted] and [redacted] The cookware that was purchased on this sales order is cookware that is not shipped nor warranted by Hy Cite EnterprisesWe are only responsible for extending the financing for the cookware and any issues with the cookware will need to be brought up directly with the Independent Distributor that did the saleWith regards to any promotional gifts that were promised, Ms [redacted] will also need to bring that up with the Independent Distributor as those promotional gifts are provided by the Independent Distributor and not through Hy Cite EnterprisesShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] L ***, we have a sales order and credit application that were signed on August 18, On the sales order, the Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signedSince this timeframe has passed, the account is no longer eligible for cancellation and Mrs [redacted] and her husband will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , the remaining balance that was left on the account has been removedShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Customer Care Department
In review of the complaint received by [redacted] , we have a sales order and credit application signed and dated by [redacted] Burke on April 11, 2015. On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the... order was signed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation. We can however, as a onetime courtesy at no cost to Mrs. [redacted] , send UPS to have the merchandise picked up and sent back to us for warranty inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Apparently they can't read or tell the truth because it isn't showing upon and collections company on my credit report nor get any facts straight about how much we owe let alone the harassment on me and my girlfriend [redacted] at our jobs and family's I do have proof that it is not in collections and it been almost a week now Regards, [redacted]
Complaint [redacted] 2/24/2018This email is regarding my complaint Hycite/Royal prestigeOn Monday February I was contacted by the company offering me the amount of $for the blender only but I don’t want any of the productsThey are very dishonest and hard to deal with so I’m asking for the full return of $which is the amount that I have paid to date
In review of the complaint received by David [redacted] , we have a sales order that was singed on October 25, for a Royal Café and some mixing bowlsUpon receiving the Royal Café, our warehouse staff that deals with warranty returns inspected the unit and found no defects as outlined in Mr [redacted] ’s complaintWhat was discovered was discoloration on the outside of the pot as though it had been overheatedThis is not covered under warranty and was explained to Mr [redacted] and the unit was sent back as is since no manufacture defects were foundCurrently Mr [redacted] ’s account is payments past due with a 3rd payment closing on February 8, As long as Mr [redacted] ’s account remains past due, we will not be able to extend any warranty service on the merchandiseShould you have any additional questions or concerns, please do not hesitate to contact usArthur ***Assistant ManagerCustomer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company, even in their response, is disappointingIn their response they say my product is not shipped or warranted through their company, yet these are the exact words on my contract: "Your product is serviced and warranted by Hy Cite Enterprises, LLC....and the address to follow" This is ridiculous how they do not take responsibility for their actionsAnd even if I were to buy through a distributor they should be making sure their distributors follow their guidelines! Also, I do not need to hear about the day cancellation as they always refer back to because that is not what I am complaining aboutI am complaining about how I was deceived with all the issues in my original complaintThey do not want to acknowledge the poor business practice that I have experienced with them and that is terrible Regards, [redacted] ***
Mr [redacted] signed his sales order on September 22, and due to his poor credit, we were not able to extend financing through usWe sent a message to the Independent Distributor to see if he would extend financing and there was a delay in hearing back from them that they would be the ones to extend financingOnce we were informed that the Independent Distributor would be extending the financing for the order, the merchandise was shipped out to Mr [redacted] on October 11,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I reject their response it was falsely stated by their salesperson that the interest would be 0% for months in fact I pointed out the contract and he told me don't worry disregard that it is a new promotion we are givingI told them about it and they said regardless if I was tricked into the contract that I'm still liable to pay I'm happy to pay But, at the 0% their sales rep stated, this kind of practice by royal prestige and it's bank is falsely giving to lure individuals into contracts with high interestPlease help others be awaready of this common business practice by Hy cite
In review of the complaint received by Ms [redacted] , the water filter that was received was dirty and without the large carbon cartridgeThe other cartridges that were received were very dirtyThe last time that we show that replacement cartridges were ordered for Ms [redacted] ’s filter were back in January Since there appears to be no recent replacement cartridges that have been ordered, the cartridges in the filter are past their time and out of warrantyWe will be glad to return the filter back to Ms [redacted] as is since there is nothing wrong with itThe year warranty only covers the unit itself and not the cartridgesThe cartridges have a day warranty and since the cartridges that were in the filter when it was received by our warehouse were old and very dirty, they are no longer covered under the day warranty periodMs [redacted] will need to pay for replacement cartridges and that can be done by speaking to our Customer Service DepartmentShould you have any additional questions or concerns, please do not hesitate to contact us Arthur Diaz Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is not an offer to settle this dispute, your companies sale pitch is illegalThe sales people should not be saying I can get cancer from using the pans I have in my kitchen and should explain to the client (me) that this is going they'd finance company whom will charge you 50% interest of your monthly payment each month because most people DONT read the fine print!!!! The sales tactics are a trap to consumers As previously explained all the products I purchased are still in the ORIGINAL packaging brand new, have NOT been USED!! Why can't I return them? And I requested a copy of my COMPLETE contract which your company has yet to provide!!! Please provide the complete contract along with the terms and conditions and let me return these products Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Hy Cite is A very difficult company to deal with, I’ve been having problems with the blender for a year now, It was so simple to solve but of course not to their interestWe will settle this in court Thank Revdex.comThank you for your help
Attached is a copy of the notice of cancellation the was signed by MsR***: Since MsR [redacted] did not cancel with the allotted timeframe, the account is no longer eligible for cancellation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have a contract which states in Spanish that I can even cancel or return the item after it has been received and if I have paid any amount it would be refunded to me within business daysI will not receive the item and they can take me to court if they wish but I will not accept the item nor pay for something I don't wantThey think that consumers have no rightsHow can you refuse or decide if you don't want an item when you have not received it? This company is arbitrary and I refuse to do any further business with them, let alone give them my hard earned money just because that's what they wantThey can take me to court if they wish but I will not accept the item nor pay for itPlease cancel any account under my name with this companyI cancelled my order due to the bad customer service of this company and its representatives, not due to the product, which I never received nor will I acceptI have a copy of my contract which I can upload once I get home but it is in Spanish but it clearly states that after I receive the item I have a right to return it if I wish, in this case I refuse to accept the itemI don't understand what is so difficult, is their product so bad that they can't sell it to another i
t? That's the question they should be considering instead of harassing meIf the company continues to contact me I will file a claim for harassment and I will be the one taking them to court [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I accept, but I'm very unhappy with their responseVery poor quality product and costumer serviceYes, I can have the blender replaced during these years due to the warranty, but what's going to happen after it expires! $will end up in the trash eventuallyOne day they will will pay Regards, [redacted]
We understand Ms [redacted] ’s concern, however, by Ms [redacted] signing the sales order, she was in agreement to the business day cancellation policy that is on the sales orderMs [redacted] herself mentions that she did not use the merchandise until months after due to her movingAgain, if Ms [redacted] feels that the merchandise is defective, we will stand behind the year warranty that comes with the cookware and have the merchandise inspected and if the merchandise is defective, we will replace it at no additional costHowever, the cancellation of the order is no longer an option
In review of the complaint received by [redacted] C [redacted] ***, we have a copy of a credit application and sales order that were signed on September 26, by Ms [redacted] and Mr [redacted] We are including the bottom portion of the front of the credit application and the part on the reverse side of the credit application that breaks down the APR by stateThe 24% APR that is being charged to the account is correct and since Ms [redacted] and Mr [redacted] signed the credit application, they agreed to the terms and conditions for the financing of the orderOn the sales order that was signed by Ms [redacted] and Mr [redacted] , the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order was signedSince that timeframe has passed the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to let us know [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , we have a signed sales order dated August 3, by [redacted] and [redacted] The cookware that was purchased on this sales order is cookware that is not shipped nor warranted by Hy Cite EnterprisesWe are only responsible for extending the financing for the cookware and any issues with the cookware will need to be brought up directly with the Independent Distributor that did the saleWith regards to any promotional gifts that were promised, Ms [redacted] will also need to bring that up with the Independent Distributor as those promotional gifts are provided by the Independent Distributor and not through Hy Cite EnterprisesShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] L ***, we have a sales order and credit application that were signed on August 18, On the sales order, the Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signedSince this timeframe has passed, the account is no longer eligible for cancellation and Mrs [redacted] and her husband will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
In review of the complaint received by [redacted] , the remaining balance that was left on the account has been removedShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Customer Care Department
In review of the complaint received by [redacted] , we have a sales order and credit application signed and dated by [redacted] Burke on April 11, 2015. On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the... order was signed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation. We can however, as a onetime courtesy at no cost to Mrs. [redacted] , send UPS to have the merchandise picked up and sent back to us for warranty inspection. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Apparently they can't read or tell the truth because it isn't showing upon and collections company on my credit report nor get any facts straight about how much we owe let alone the harassment on me and my girlfriend [redacted] at our jobs and family's I do have proof that it is not in collections and it been almost a week now Regards, [redacted]
We have removed Ms [redacted] ’s cell phone number from our records and no further calls will be made at that number
Complaint [redacted] 2/24/2018This email is regarding my complaint Hycite/Royal prestigeOn Monday February I was contacted by the company offering me the amount of $for the blender only but I don’t want any of the productsThey are very dishonest and hard to deal with so I’m asking for the full return of $which is the amount that I have paid to date
In review of the complaint received by David [redacted] , we have a sales order that was singed on October 25, for a Royal Café and some mixing bowlsUpon receiving the Royal Café, our warehouse staff that deals with warranty returns inspected the unit and found no defects as outlined in Mr [redacted] ’s complaintWhat was discovered was discoloration on the outside of the pot as though it had been overheatedThis is not covered under warranty and was explained to Mr [redacted] and the unit was sent back as is since no manufacture defects were foundCurrently Mr [redacted] ’s account is payments past due with a 3rd payment closing on February 8, As long as Mr [redacted] ’s account remains past due, we will not be able to extend any warranty service on the merchandiseShould you have any additional questions or concerns, please do not hesitate to contact usArthur ***Assistant ManagerCustomer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company, even in their response, is disappointingIn their response they say my product is not shipped or warranted through their company, yet these are the exact words on my contract: "Your product is serviced and warranted by Hy Cite Enterprises, LLC....and the address to follow" This is ridiculous how they do not take responsibility for their actionsAnd even if I were to buy through a distributor they should be making sure their distributors follow their guidelines! Also, I do not need to hear about the day cancellation as they always refer back to because that is not what I am complaining aboutI am complaining about how I was deceived with all the issues in my original complaintThey do not want to acknowledge the poor business practice that I have experienced with them and that is terrible Regards, [redacted] ***
Mr [redacted] signed his sales order on September 22, and due to his poor credit, we were not able to extend financing through usWe sent a message to the Independent Distributor to see if he would extend financing and there was a delay in hearing back from them that they would be the ones to extend financingOnce we were informed that the Independent Distributor would be extending the financing for the order, the merchandise was shipped out to Mr [redacted] on October 11,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I reject their response it was falsely stated by their salesperson that the interest would be 0% for months in fact I pointed out the contract and he told me don't worry disregard that it is a new promotion we are givingI told them about it and they said regardless if I was tricked into the contract that I'm still liable to pay I'm happy to pay But, at the 0% their sales rep stated, this kind of practice by royal prestige and it's bank is falsely giving to lure individuals into contracts with high interestPlease help others be awaready of this common business practice by Hy cite
In review of the complaint received by Ms [redacted] , the water filter that was received was dirty and without the large carbon cartridgeThe other cartridges that were received were very dirtyThe last time that we show that replacement cartridges were ordered for Ms [redacted] ’s filter were back in January Since there appears to be no recent replacement cartridges that have been ordered, the cartridges in the filter are past their time and out of warrantyWe will be glad to return the filter back to Ms [redacted] as is since there is nothing wrong with itThe year warranty only covers the unit itself and not the cartridgesThe cartridges have a day warranty and since the cartridges that were in the filter when it was received by our warehouse were old and very dirty, they are no longer covered under the day warranty periodMs [redacted] will need to pay for replacement cartridges and that can be done by speaking to our Customer Service DepartmentShould you have any additional questions or concerns, please do not hesitate to contact us Arthur Diaz Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is not an offer to settle this dispute, your companies sale pitch is illegalThe sales people should not be saying I can get cancer from using the pans I have in my kitchen and should explain to the client (me) that this is going they'd finance company whom will charge you 50% interest of your monthly payment each month because most people DONT read the fine print!!!! The sales tactics are a trap to consumers As previously explained all the products I purchased are still in the ORIGINAL packaging brand new, have NOT been USED!! Why can't I return them? And I requested a copy of my COMPLETE contract which your company has yet to provide!!! Please provide the complete contract along with the terms and conditions and let me return these products Regards, [redacted]