In review of the
complaint received by *** *** ** ***, we are unable to locate an
account under the information that was supplied to usTo better assist Ms** ***, we need her to provide us with the account number that is appearing on
her credit reportShould you have
any
additional questions or concerns, please do not hesitate to contact us.*** *** ***Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I find it interesting that when I have spoken with Hycite representatives to try to get this resolved, they tell me that I have never contacted them before, but in this response it clearly states that I haveThey did provide me with a phone number, which I have left messages at several times and no one ever returns my callsI also received a voicemail from them on Tuesday stating that there is a tracking device inside the heating element of the pots and pans, and they could turn it on and have me arrested or have my parents arrested because they think we stole the productI think this is a horrible attempt at a scare tactic, and would love for them to activate this tracking device if it truly exists, because I would love for them to find my productI also find it interesting that they claim to have no part in the shipping of the product, and yet they provided the tracking number for the product to my mother-in-law when they called her at work and discussed my account with herI was under the impression that it was frowned upon to give personal information about my account to other people that are not on the account without my permissionThey also had a lawyer call my dad's cell phone and leave a message that I was in serious legal trouble.If there is truly no way for them to take care of this problem, perhaps they could contact Cookworld themselves, in an attempt to recover some semblance of good customer service, and try to find out why I never received my product, since my phone calls are never returned.
Regards,
*** *** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In review of the complaint received by *** ***, we show that we received on or about April 13, Ms***’ Royal Café Coffee Maker and per notes on the account, the coffee maker was inspected and received showing signs of being overheated, dented and taken apartThe way the coffee
maker was received would be considered “misuse” and would be covered under the warrantyThe warranty on the coffee maker is as follows: Royal Café™ Coffee Maker: Hy Cite warrants that your Royal Café Coffee Maker will be free from defects in material and workmanship for years from the date of purchase Since the coffee maker was received with signs of misuse, we cannot apply the warrantyShould you have any additional questions or concerns, please do not hesitate to let us know Arthur Diaz Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is incorrect information, I called and texted Laura *** ***, Lucas *** and the sales representative, Pilar ***, the very next day after applying for credit, which WAS in fact before the day cancellation period. Again, I have not yet been provided with a financing agreement or a contract. This sales order is invalid because I cancelled this order with three different Royal Prestige/Hy Cite employees. Claiming I never cancelled the order and confirmed the order on 08/10/are completely false and these are unethical business practices. Furthermore, the bigger issue here, is my credit was used to order these items without my knowledge or consent and someone is responsible at Hy Cite. I asked for my personal information the be destroyed when I cancelled the order, it was not and someone fraudulently accepted this order as their own, at my expense. Regards,
Abraham ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me even though the representative of the company continues to miss the pointIf your sales representative had been up front and/or educated and told me that it would be placed on my credit report, or that I would be added as a co-applicant, then I never would have signed it, nor would we have bought your pots and pansI typically don't penalize my customers for a mistake made by MY employeeRegardless, the resolution is satisfactoryYou live and you learn
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have reviewed what Hy Cite has responded and find the followingThe contract that they, themselves, provided to me, clearly shows my email address on the formThis form was submitted on the day of purchaseAdditionally, what Hy Cite shows as payments does not match my bank statements, please reviewStatements and contract attachedI have and am making payment arrangements to Mr***, however, this complaint is against Hy Cite and their failure to properly notify me of their actions with sending my account to Mr***Additionally, this clearly shows that Hy Cite does not have accurate information and are scamming me out of what I have paid
In review of the complaint received by Ashlee ***, we have a sales order that was signed on September 10, On the sales order it states that the order is being set up as a student plan and the payments would be for $for the first monthsAfter the months the payment would
increaseFrom the time the account was booked, Ms***’s payment history has not been consistent which have incurred late payment fees to her accountThe account is currently payments past due with the third payment due the 22nd of FebruaryThere are no notes on the sales order that a $credit was given to the customer to use towards her balance, if Ms*** has anything in writing that shows that the $credit can be used towards her balance, she can send it to us for reviewUntil then, Ms*** will need to bring the account current to avoid further collection callsShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
Ms***’ account has passed the allotted timeframe to cancelWe are attaching a copy of the sales order that was signed by Ms*** and the co-signor, *** *** on August 11, Stated at the bottom of the sales order, right above the signature lines, is the notice of cancellationThe notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order is signedBy Ms*** and *** *** signing the sales order, they were in agreement to the terms and conditions of the sale and the terms to cancel the orderAlso, this order was verified with Ms*** as being correct by our Verifications Department on August 13, 2015, therefore merchandise was shippedSince we are not accepting the cancellation of the order Mrand Ms*** will remain responsible for the account and any and all balances associated with it
In review of the complaint received by *** ***, the year warranty coverage that comes with the cookware does not cover the loss of the merchandiseThe warranty will only cover issues that are a result of a manufacture defectThe resolution that we can offer Ms*** is for her to
purchase a replacement set of cookware at 50% discount, all we will need is a police or fire department report that the merchandise was lost due to a floodShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have reviewed the complaint and we only have one account listed for Ms*** and that is only account that we sending information to the major credit bureausSince we are only reporting one account for Ms***, Ms*** will need
to resolve this issue with Equifax, TransUnion, and/or Experian as we do not build the credit reports, we only send the information for the credit bureaus so that they can build the credit reportShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
We definitely understand the concern that Ms*** has with the unit, but since it was inspected by our staff that works on water filters and found that there was no apparent issue with the unit itself and the issue was with the dirty cartridge, since there is no record of any replacement cartridge recently ordered, we cannot honor the day warranty on the cartridgeAs previously mentioned, the water filter unit itself has a year warranty and should the unit itself need service, we will honor the year warranty on the unit itselfAll cartridges that are purchased and registered on the account will have a day warranty, however, any cartridges that are not registered on the account are not covered as there is no record of their purchase
In review of the complaint received by *** ***, we have tried and left several voice messages for Mr*** to contact us back to discuss this issue and we have not heard back from himShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur *** *** *** Customer Care Department
To better assist Ms*** with her complaint, we will need her to provide us with her complete account number as we are unable to locate an account with the information that has been provided
Arthur D***
*** ***
Customer Care Department
In review of the complaint received by *** ***, we show notes on the account that the number that was assigned to them, was in fact a return authorization number to have the unit sent in for inspectionThe inspection is for the blades on the blender due to them being rusty and
not for the jar to be replacedThe $that was quoted for the new jar is to cover the shipping and handling of the jar, not for the cost of the jar itselfIf Ms*** would like the new jar, she will just simply need to contact our Customer Service Department to pay the $to that we can ship her the new jarShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we received a message from the Independent Distributor’s office that Mr***’s collection balance was paid in full on May 19, We have noted this on Mr***’s accountShould you have any additional questions or concerns, please do not
hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It appears that Hy Cite is not responding to my original complaint I did indeed call in to return the pots before the 3-day period was up Hy Cite would not help me at all My wife also called within the day period to return the pots Hy Cite nor the sales women would help us Please respond to this these statements I wish for my original desired results to be directly addressed as well.Regards,
*** ***
In review of the complaint received by *** ***, the account that we have is under his mother, *** ***, and we have been in contact with Mr*** about this complaintOn April 8, a conference call was done with Mr, *** and the Independent Distributor and an agreement
was reached that the balance from the first filter would be removed off of the account of Mrs***On April 14, we spoke with Mr*** and informed him that the balance had been adjusted and he requested for the minimum payment be reduced to $This was doneSeeing that the balance was adjusted on the account and Mr*** had informed us that his issue was resolved to his satisfaction, we recommend that this complaint be marked as resolved and closedShould you have any additional questions or concerns, please do not hesitate to let us know. *** ***Assistant ManagerCustomer Care Department
In review of the complaint received by Virginia ***, we have a sales order that was signed on February 14, On the sales order, the notice of cancellation states that the order is only eligible for cancellation within business days after the order was signedSince the cancellation
timeframe has passed, the order is no longer eligible for cancellationIn review of the notes that are on the account, Ms*** spoke to the *** *** *** on February 23, at approximately 2:26pm and an agreement was reached that the account would be frozen and no payment would be required until Ms*** received her merchandiseShould you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
The Distributors that do the demonstrations are Independent Distributors and are not direct employees of Hy Cite Enterprises, LLC and if the Independent Distributor made a claim or statement, the Independent Distributor will need to be asked why, not Hy Cite Enterprises as they are not our direct employees but Independent Distributors
In review of the
complaint received by *** *** ** ***, we are unable to locate an
account under the information that was supplied to usTo better assist Ms** ***, we need her to provide us with the account number that is appearing on
her credit reportShould you have
any
additional questions or concerns, please do not hesitate to contact us.*** *** ***Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I find it interesting that when I have spoken with Hycite representatives to try to get this resolved, they tell me that I have never contacted them before, but in this response it clearly states that I haveThey did provide me with a phone number, which I have left messages at several times and no one ever returns my callsI also received a voicemail from them on Tuesday stating that there is a tracking device inside the heating element of the pots and pans, and they could turn it on and have me arrested or have my parents arrested because they think we stole the productI think this is a horrible attempt at a scare tactic, and would love for them to activate this tracking device if it truly exists, because I would love for them to find my productI also find it interesting that they claim to have no part in the shipping of the product, and yet they provided the tracking number for the product to my mother-in-law when they called her at work and discussed my account with herI was under the impression that it was frowned upon to give personal information about my account to other people that are not on the account without my permissionThey also had a lawyer call my dad's cell phone and leave a message that I was in serious legal trouble.If there is truly no way for them to take care of this problem, perhaps they could contact Cookworld themselves, in an attempt to recover some semblance of good customer service, and try to find out why I never received my product, since my phone calls are never returned.
Regards,
*** *** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In review of the complaint received by *** ***, we show that we received on or about April 13, Ms***’ Royal Café Coffee Maker and per notes on the account, the coffee maker was inspected and received showing signs of being overheated, dented and taken apartThe way the coffee
maker was received would be considered “misuse” and would be covered under the warrantyThe warranty on the coffee maker is as follows: Royal Café™ Coffee Maker: Hy Cite warrants that your Royal Café Coffee Maker will be free from defects in material and workmanship for years from the date of purchase Since the coffee maker was received with signs of misuse, we cannot apply the warrantyShould you have any additional questions or concerns, please do not hesitate to let us know Arthur Diaz Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is incorrect information, I called and texted Laura *** ***, Lucas *** and the sales representative, Pilar ***, the very next day after applying for credit, which WAS in fact before the day cancellation period. Again, I have not yet been provided with a financing agreement or a contract. This sales order is invalid because I cancelled this order with three different Royal Prestige/Hy Cite employees. Claiming I never cancelled the order and confirmed the order on 08/10/are completely false and these are unethical business practices. Furthermore, the bigger issue here, is my credit was used to order these items without my knowledge or consent and someone is responsible at Hy Cite. I asked for my personal information the be destroyed when I cancelled the order, it was not and someone fraudulently accepted this order as their own, at my expense. Regards,
Abraham ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me even though the representative of the company continues to miss the pointIf your sales representative had been up front and/or educated and told me that it would be placed on my credit report, or that I would be added as a co-applicant, then I never would have signed it, nor would we have bought your pots and pansI typically don't penalize my customers for a mistake made by MY employeeRegardless, the resolution is satisfactoryYou live and you learn
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have reviewed what Hy Cite has responded and find the followingThe contract that they, themselves, provided to me, clearly shows my email address on the formThis form was submitted on the day of purchaseAdditionally, what Hy Cite shows as payments does not match my bank statements, please reviewStatements and contract attachedI have and am making payment arrangements to Mr***, however, this complaint is against Hy Cite and their failure to properly notify me of their actions with sending my account to Mr***Additionally, this clearly shows that Hy Cite does not have accurate information and are scamming me out of what I have paid
In review of the complaint received by Ashlee ***, we have a sales order that was signed on September 10, On the sales order it states that the order is being set up as a student plan and the payments would be for $for the first monthsAfter the months the payment would
increaseFrom the time the account was booked, Ms***’s payment history has not been consistent which have incurred late payment fees to her accountThe account is currently payments past due with the third payment due the 22nd of FebruaryThere are no notes on the sales order that a $credit was given to the customer to use towards her balance, if Ms*** has anything in writing that shows that the $credit can be used towards her balance, she can send it to us for reviewUntil then, Ms*** will need to bring the account current to avoid further collection callsShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
Ms***’ account has passed the allotted timeframe to cancelWe are attaching a copy of the sales order that was signed by Ms*** and the co-signor, *** *** on August 11, Stated at the bottom of the sales order, right above the signature lines, is the notice of cancellationThe notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order is signedBy Ms*** and *** *** signing the sales order, they were in agreement to the terms and conditions of the sale and the terms to cancel the orderAlso, this order was verified with Ms*** as being correct by our Verifications Department on August 13, 2015, therefore merchandise was shippedSince we are not accepting the cancellation of the order Mrand Ms*** will remain responsible for the account and any and all balances associated with it
In review of the complaint received by *** ***, the year warranty coverage that comes with the cookware does not cover the loss of the merchandiseThe warranty will only cover issues that are a result of a manufacture defectThe resolution that we can offer Ms*** is for her to
purchase a replacement set of cookware at 50% discount, all we will need is a police or fire department report that the merchandise was lost due to a floodShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have reviewed the complaint and we only have one account listed for Ms*** and that is only account that we sending information to the major credit bureausSince we are only reporting one account for Ms***, Ms*** will need
to resolve this issue with Equifax, TransUnion, and/or Experian as we do not build the credit reports, we only send the information for the credit bureaus so that they can build the credit reportShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
We definitely understand the concern that Ms*** has with the unit, but since it was inspected by our staff that works on water filters and found that there was no apparent issue with the unit itself and the issue was with the dirty cartridge, since there is no record of any replacement cartridge recently ordered, we cannot honor the day warranty on the cartridgeAs previously mentioned, the water filter unit itself has a year warranty and should the unit itself need service, we will honor the year warranty on the unit itselfAll cartridges that are purchased and registered on the account will have a day warranty, however, any cartridges that are not registered on the account are not covered as there is no record of their purchase
In review of the complaint received by *** ***, we have tried and left several voice messages for Mr*** to contact us back to discuss this issue and we have not heard back from himShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur *** *** *** Customer Care Department
To better assist Ms*** with her complaint, we will need her to provide us with her complete account number as we are unable to locate an account with the information that has been provided
Arthur D***
*** ***
Customer Care Department
In review of the complaint received by *** ***, we show notes on the account that the number that was assigned to them, was in fact a return authorization number to have the unit sent in for inspectionThe inspection is for the blades on the blender due to them being rusty and
not for the jar to be replacedThe $that was quoted for the new jar is to cover the shipping and handling of the jar, not for the cost of the jar itselfIf Ms*** would like the new jar, she will just simply need to contact our Customer Service Department to pay the $to that we can ship her the new jarShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we received a message from the Independent Distributor’s office that Mr***’s collection balance was paid in full on May 19, We have noted this on Mr***’s accountShould you have any additional questions or concerns, please do not
hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It appears that Hy Cite is not responding to my original complaint I did indeed call in to return the pots before the 3-day period was up Hy Cite would not help me at all My wife also called within the day period to return the pots Hy Cite nor the sales women would help us Please respond to this these statements I wish for my original desired results to be directly addressed as well.Regards,
*** ***
In review of the complaint received by *** ***, the account that we have is under his mother, *** ***, and we have been in contact with Mr*** about this complaintOn April 8, a conference call was done with Mr, *** and the Independent Distributor and an agreement
was reached that the balance from the first filter would be removed off of the account of Mrs***On April 14, we spoke with Mr*** and informed him that the balance had been adjusted and he requested for the minimum payment be reduced to $This was doneSeeing that the balance was adjusted on the account and Mr*** had informed us that his issue was resolved to his satisfaction, we recommend that this complaint be marked as resolved and closedShould you have any additional questions or concerns, please do not hesitate to let us know. *** ***Assistant ManagerCustomer Care Department
In review of the complaint received by Virginia ***, we have a sales order that was signed on February 14, On the sales order, the notice of cancellation states that the order is only eligible for cancellation within business days after the order was signedSince the cancellation
timeframe has passed, the order is no longer eligible for cancellationIn review of the notes that are on the account, Ms*** spoke to the *** *** *** on February 23, at approximately 2:26pm and an agreement was reached that the account would be frozen and no payment would be required until Ms*** received her merchandiseShould you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
The Distributors that do the demonstrations are Independent Distributors and are not direct employees of Hy Cite Enterprises, LLC and if the Independent Distributor made a claim or statement, the Independent Distributor will need to be asked why, not Hy Cite Enterprises as they are not our direct employees but Independent Distributors